How to Attain Value from the Next Generation of Business Process Services, BPS 4.0 | Webinar

Access the on-demand webinar, which was delivered live on February 18, 2021

Over the years, the global Business Process Services (BPS) / Business Process Outsourcing (BPO) industry has evolved to meet changing business requirements, leading to increased global adoption. COVID-19 has created unprecedented challenges, but the industry is demonstrating strong resilience. More importantly, the pandemic has paved the way for the next generation of BPS, or BPS 4.0.

Leveraging a pioneering study by Everest Group, in collaboration with NASSCOM, this webinar delivers insight into what BPS 4.0 will bring to the future, its value proposition and how to attain it, and key implications for various stakeholders.

Our experts address the following:

  • What is BPS 4.0?
  • What levers need to come into play to realize the full BPS 4.0 value proposition?
  • What are the implications of BPS 4.0 for various stakeholders?


Arkadev Basak
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Rajesh Ranjan
Everest Group

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