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My Journey at Everest Group

Rajesh Ranjan, Partner

“There are four factors that differentiate us and help us serve our stakeholders with distinction – deep-domain knowledge of the market we focus on, fundamental research to identify issues and opportunities that may not be obvious, extremely talented and driven people, and a collaborative culture.”

CONTACT Rajesh

About Rajesh

Rajesh Ranjan leads Everest Group’s Business Process Services (BPS) syndicated and advisory practice globally. He is responsible for the overall growth of the practice in terms of revenues, client relationship management, market influence, and talent mentoring. He advises senior stakeholders that include buyers, providers, and investors, in their global services and enabling technology mandates and initiatives. He has authored numerous horizontal and industry-specific industry reports including next generation pan-BPS themes such as Automation, Business-Process-as-a-Service (BPaaS), Analytics, Blockchain, and Innovation. He is frequently quoted in leading general media and global services-specific publications as well as invited to speak at industry forums.

Prior to Everest Group, Rajesh worked with Wipro Technologies performing business analysis, strategic planning, and pre-sales. He started his career with Infosys as a software engineer.


Rajesh holds an MBA from XLRI, Jamshedpur and a Bachelor’s degree in Technology from IIT (ISM), Dhanbad.

Rajesh's recent reports

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Marketing BPS Services PEAK Matrix® Assessment 2020

Everest Group defines marketing Business Process Services (BPS) as the implementation of marketing activities – including content management (con[...]

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Impact of Recession on the Business Process Services (BPS) Industry

There is sufficent evidence to suggest that the global economy is on a path toward recession, especially given the COVID-19 outbreak[...]

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Powering the Future of Finance Through Blockchain

The rise of digital technologies is fundamentally altering business operations, disrupting organizations’ business models, and transforming the unde[...]

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Building the Insurance BPS Workforce of the Future

The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforc[...]

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Rajesh's blog posts

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BPaaS is Dead – Long Live BPaaS

Renowned futurist Kevin Kelly once said, “Possession is not as important as [...]

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Is Big Bad? Two Sides of the Coin for Scaled-up BPS Providers in the Digital-First World

One of my favorite quotes is “Disruption doesn’t discriminate.” And you’d have [...]

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Introducing the Everest Group BPS Top 50™

The global third-party BPS industry has evolved rapidly over the past decade [...]

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The Pinstripe/Ochre House Merger: Proof that the Single RPO Provider Model Trumps Partnerships

In the earlier days of the recruitment process outsourcing (RPO) and broader [...]

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