60-minute webinar delivered live on Tuesday, June 23, 2020

Download and view the presentation

The future is now for Work From Home (WFH). While WFH is not a new concept, COVID-19 has dramatically changed the way global leaders look at the need for, and benefits of, WFH. As a result, scaled WFH is inevitable in the global services industry, even after COVID-19-related restrictions ease.

In this webinar, we will share insights you can use in developing your global business services (GBS) WFH strategy including:

  • Convictions on the future state of WFH adoption
  • Business case for scaled WFH adoption
  • Best practices for integrating WFH into delivery models

You’ll get answers to questions such as:

  • What is the business case for scaled WFH in a post-COVID-19 world?
  • How do you determine the scale and scope of work for WFH adoption?
  • What are the key elements of integrating WFH into the GBS delivery model?
  • What talent and operating model changes are needed to build a remote workforce for the future in GBS?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Global Business Services / Shared Services Center / Global In-house Center Executives
  • IT Executives
  • Strategic Outsourcing and Vendor Management Executives
  • Service Provider Executives

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters
Rohitashwa Aggarwal
Practice Director
Everest Group

Shirley Hung
Vice President
Everest Group

Eric Simonson
Managing Partner
Everest Group

More from Webinars

Events

The Economics of Renewal: Why Future Pressures Will Drive a Competitive Edge | Webinar

November 20, 2025

7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

Webinar

1 hour

Events
Five Mega Forces Shaping Tech and Tech Services in BFSI

Five Mega Forces Shaping Tech and Tech Services in BFSI | Webinar

November 6, 2025

7 a.m. PST | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

Webinar

1 hour

Events
Applications, Cloud, and Engineering in 2026: The Rebound Playbook for Growth Leaders

Applications, Cloud, and Engineering in 2026: The Rebound Playbook for Growth Leaders | Webinar

November 4, 2025

7 a.m. PT | 9 a.m. CT | 10 a.m. ET | 3 p.m. GMT | 8:30 p.m. IST

Webinar

1 hour

Events
AI Safety: The Next Frontier in Trust & Safety

AI Safety: The Next Frontier in Trust & Safety | Webinar

Tuesday, October 28, 2025

8am PT | 10 am CT | 11am ET | 4pm BST | 8.30pm IST

Webinar

1 hour

Events
Scaling the Circular Economy: How Chemicals Companies Are Building Sustainable Value Chains

Scaling the Circular Economy: How Chemicals Companies Are Building Sustainable Value Chains | Webinar

October 23, 2025

7:00 a.m. PDT | 9:00 a.m. CDT | 10:00 p.m. EDT | 3:00 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events

Driving GBS Performance: Skills? Capabilities? No, It’s Mindsets | Webinar

October 14, 2025

8 a.m. PT | 10 a.m. CT | 11 a.m. ET | 4 p.m. BST | 8:30 p.m. IST

Webinar

1 hour