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Business Process Services

Shirley Hung

Vice President

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Shirley Hung is a member of the Business Process Services team. She advises senior stakeholders of global services including enterprises, service providers, and investors, in their strategic mandates and initiatives. Shirley’s responsibilities include leading Everest Group’s Finance & Accounting Outsourcing, Procurement Outsourcing, and Customer Experience Management Services subscription offerings.

Prior to joining Everest Group, Shirley was General Manager Strategy with Rio Tinto, leading the strategy team for Global Business Services. Previously, she held various consulting and strategy roles at Mercer HR Consulting, The Hackett Group, Charles Schwab and Arthur D. Little. She holds a Bachelor of Science degree in Chemical Engineering from the Massachusetts Institute of Technology and a Masters of Science degree in Philosophy, Policy and Social Value from the London School of Economics.

From My Perspective

“As an enterprise client, I experienced first-hand the reasons for Everest Group’s strong brand and reputation in global services. I am honored to join such a high-caliber team of dedicated and talented individuals.”

Recent research from Everest Group Recent Reports

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Life Sciences Report Card – Outlook for 2019 and Enterprise Initiatives and Service Provider Performance in 2018

In 2018, the Life Sciences (LS) industry continued to struggle with achieving growth [...]
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Procurement Outsourcing (PO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The PO service provider landscape is changing rapidly, as providers look at enabling end-to-end[...]
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Human Capital Management (HCM) Landscape in Asia Pacific – Opportunities Abound

The HR business function is undergoing a plethora of dramatic changes. Charged with becoming more strategic, HR busine[...]
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Healthcare Payer Business Process Services PEAK Matrix™ Assessment 2019

With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for con[...]
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