Over the past 20 years, the BPS (Business Process Services) industry has conditioned and advanced itself and become a relied upon force, even when the global business environment was in flux. Not only did the proven business model draw in the world’s top enterprises, but the industry successfully evolved in terms of value proposition and associated levers to meet changing business requirements.
The threat of COVID-19 brought disruption, but the industry emerged from 2020 more agile and dynamic, applying its newly learned strengths to build the next generation of evolution — BPS 4.0.
Everest Group’s BPS 4.0 report, Business Process Services (BPS) 4.0: Heralding the Start of a New Era, outlines five strategic levers designed to help industry stakeholders stay on top of business developments as well as new initiatives that organizations can take hold of. One of the new components of BPS 4.0 that businesses will want to pay attention to as they strive to advance and move on from legacy models is a Business Process-DevOps-style approach, wherein cross-functional teams collaborate closely to drive agility and speed in go-to-market strategies and decision-making.
In this blog, we will delve into the Business Process-DevOps (BP-DevOps) lever of BPS 4.0 and further explain why it’s not only a pivotal addition to business processes but how businesses can start thinking to adopt it.
What is BP-DevOps?
BP-DevOps extends the concept and application of DevOps, which originated on the IT side, into the business process operations. It combines development and operations principles across IT and business processes that ultimately increases an organization’s ability to deliver services at a much higher velocity. With a re-thinking of tools, frameworks, team structures, and philosophies, organizations can evolve and improve products and services faster than traditional processes. The speed and efficiency enable organizations to better serve their customers and compete more effectively in the market. There needs to be buy-in at all levels; however, so that there is end-to-end adoption for the model to work to its fullest and companies can gain the most value.
For example, for a function or a sub-set of that function (say, campaign management in marketing), development, IT operations, and business process operations will need to be combined. This cross-skilled team becomes fully autonomous with end-to-end responsibility to build, deploy, run, and improve the overall process with agility. The speed of decision-making and nimbleness to respond to changing market dynamics are the key objectives to get this model right.
Why now is the time to implement BP-DevOps
BPS 4.0 stems from the drivers of BPS 3.0, one of those drivers being a move away from legacy processes and technologies and towards digital and next-gen services across all departments. The goal of becoming the technology-enabled organization is still a top priority, and BP-DevOps can act as a stepping-stone toward digital transformation. This is because the digital era demands business processes and underlying tools and technologies that are more flexible and capable of responding to the changing needs of the businesses, which falls right in line with the BP-DevOps model.
BP-DevOps can also help organizations to remain agile. And if we learned anything from 2020, it was that business models that cannot adapt often get left behind.
Additionally, the report revealed that, of the 550 BPS executives who were polled across industries, a majority (88%) agreed that COVID-19 has hastened transformation, accelerating the speed in which technology is being adopted and on a much larger scale than originally projected, making the agility and flexibility that comes with BP-DevOps models even more coveted.
Where and how to begin adopting BP-DevOps?
BP-DevOps can be adopted across the organization, but areas that are more dynamic (for example, customer-facing functions such as sales, marketing, etc.) are better candidates to start with. Further, given this concept is still relatively early in its maturity, we suggest hitting one benchmark at a time. Consider it like hitting base hits instead of home runs. They also need to make sure that their BP-DevOps roadmap aligns with strategies and alongside other digital transformation efforts.
Discover more about BP-DevOps, the remaining four levers, and how to shape a BPS model using the 5D approach in this on-demand webinar: How to Attain Value from the Next Generation of Business Process Services, BPS 4.0.