The tech services industry has seen many transformative forces over the past several decades, but none has reshaped the industry as profoundly as labor arbitrage. In the early 1990s, the idea of moving application development and maintenance offshore to tap into cost-efficient talent pools seemed experimental. I remember working with a client in 1991 as they began cautiously exploring the model. Little did we know then that this was the beginning of a shift that would forever change global technology delivery.
