Author: Peter Martin

What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy | Webinar

60-minute webinar delivered live on Tuesday, May 19, 2020 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic continues to affect services delivery today, the resulting economic downturn will have longer-term impact. As a result, organizations like yours are rapidly refocusing, reprioritizing, and redesigning their workforce strategies.

What are the ideal approaches to reduce risks and tap into the most suited talent at the right location in the most optimal construct?

Join this webinar to hear our experts share their insights based on our research – including conversations with executives who are right in the trenches, addressing these challenges.

The webinar will help answer questions such as:

  • How has COVID-19 impacted enterprise workforce strategies to date?
  • What is the next normal for locations and delivery strategies in this unfolding economic environment? Will the balance between offshore, nearshore, and onshore change?
  • How can organizations make their Business Continuity Planning (BCP) strategies simultaneously resilient and responsive?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Executives of Strategic Outsourcing and Vendor Management organizations; leaders of Category Management organizations
  • Heads of the Global Business Services (GBS) / Shared Services Centers (SSCs), Senior Strategy Executives, Global Sourcing Managers

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters
Eric Simonson
Managing Partner
Everest Group

Anurag Srivastava
Vice President
Everest Group

Parul Jain
Practice Director
Everest Group

Working with an Outdated Pricing Model? Discover the Latest in Outsourcing Pricing | Webinar

Complimentary 60-minute webinar held on Thursday, November 29, 2018

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Intriguing research findings we’ll address:

  • Enterprises are moving away from input-based pricing in both BPO and ITO contracts … but how, what, why, when and where? We’ll share the details
  • One of the key drivers of positive business outcomes is who initiated the move to outcomes- and outputs-based pricing, but we’ll share which initiators drive the most improvement (by a 2:1 margin)
  • The reasons for the pricing model transition are not surprising (cost savings and customer satisfaction), but the variation in results for high-impact and low-impact may surprise you

Automation truly is changing literally everything about service delivery, including pricing models. If your pricing metrics haven’t been updated recently, you’re working with outdated pricing models and not getting the optimum value from your outsourcing contracts.

Who should attend, and why?

This webinar will offer results from our recent market survey on outsourcing pricing trends coupled with our insights into what pricing model trends mean for you and how to take advantage of them to drive business impact.
The content is geared to senior executives –
Enterprises: Executives responsible for pricing strategy, strategic outsourcing, vendor management, and business executives

Presenters:

Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President
Everest Group

Abhishek Sharma
Partner
Everest Group

How can we engage?

Please let us know how we can help you on your journey.

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