Category: Uncategorized

Senior Customer Success Specialist | Current Openings

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

Job Overview

Everest Group’s focus over the years has been on increasing its renewals business with customers and for that each customer relationship needs to be strategically managed. Customer acquisition is only the first step in a continuing journey both for the company and the customer. The customer success/account management role focuses on monitoring these customer relationships as key assets and providing solutions to the core issues of customer portfolio development, specifically retention and expansion. The three key elements of this role are – in-depth knowledge of the customer, expertise in the product or offering being sold and ability to identify opportunities, which combine to give the necessary tools to the sales team to focus on their pursuits and derive the maximum yield out of existing relationships, thereby also ensuring customer satisfaction. Simply put, it’s all about identifying a need and fulfilling that need for our customers.

Key Responsibilities

  • Liaise with internal teams including sales, account management and analysts, to deliver excellent service to clients
  • Serve as a point of contact for all customer account management matters, including inquiry, training, onboarding, and reporting
  • Develop trusted relationships with contacts at key client accounts, including stakeholders and executive sponsors at those clients
  • Track usage metrics and prepare engagement reporting for clients using Excel and data visualization tools
  • Triage and forward client requests, track and pursue responses, and issue escalations as needed
  • Seek to improve the entire client experience continuously
  • Use knowledge and insight gained from client interactions to identify new business opportunities
  • Profile clients by gathering information from external and internal sources, including financial statements, annual reports, published articles
  • Work closely and maintain strong working relations with multiple internal and client stakeholders
  • Accountability of the complete RFI process (data gathering) for analysis and reporting.
  • Identify process improvement opportunities in the RFI process and drive compliance from all analyst teams
  • Be the go-to person for all queries and troubleshooting for the RFI process and the primary change agent

Skills and Activities

  • Strong oral and written communication skills, including attention to detail
  • Good experience with MS Office (particularly MS Excel and MS PowerPoint)
  • Exposure to CRM software (e.g., Salesforce or ZOHO) is preferable, not mandatory
  • Ability to interact and effectively work with others in a team environment
  • Attention to detail
  • Excellent data interpretation skills and ability to create dashboards
  • Experience of online training will be an advantage
  • Ability to multi-task, work under pressure and successfully manage deadlines
  • Self-motivated and able to prioritize and work independently

Education and Experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

  • Any graduate or postgraduate from any stream
  • 3-6 years of experience in Account management, sales support, client/account intelligence, sales enablement, customer success
  • History of excellence in academics, personal and vocational achievements

 

Practice Director – Pricing Assurance Services | Current Openings

Practice overview: Pricing Assurance Services

The Pricing Assurance practice advises enterprises and service providers with spend and pricing strategies in sourcing arrangements respectively, across IT & Business Process areas. On the buy-side, the practice advises enterprises on extricating fair value from their sourcing portfolio via vendor consolidation, pricing and delivery restructuring, contract optimization, and digital-led disruption. On the supply-side, the practice helps providers with go-to-market pricing strategies globally, cost of delivery restructuring, pursuit support in competitive situations, and improving win and renewal rates. To know more about the practice, visit https://www.everestgrp.com/research/domain-expertise/pricing/

Job description

Practice Director in the Pricing Assurance practice is a highly entrepreneurial role wherein the individual is responsible for client management, project management, leading analysis and problem solving, team development, shaping new services / capabilities, and working with senior leadership and marketing to take the new capabilities to market. The role reports directly into the VP/Partner. Practice Directors should have the capability to lead teams on various initiatives or projects. They manage a team of analysts focused on a specific area (e.g. such as pricing and related aspects in IT Applications / Infrastructure) and need to be involved in all aspects of developing the capability or area. The individual should have the capability to deliver analysis and advice to blue chip clients through custom projects, client inquiry, speeches, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues.

Key responsibilities

  • Execute against client mandates by leading a team on analysis, reporting, and client syndication against agreed milestones
  • Actively involved in business development via proposal shaping, client walkthroughs, responding to RFPs, seeding opportunities, attending and presenting in conferences, creating thought leadership, partnering closely with Everest Group’s sales and marketing teams
  • Manage client relationships at middle to senior stakeholder groups
  • Supervise team activities and take an active role in the professional development, growth and mentoring of her/his team members

Education and experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

  • Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in the areas of solution development and commercial structuring of deals
  • Desirable to have exposure to Pricing of outsourcing services in multiple areas (e.g. IT ADM, IT Infrastructure etc.)
  • Strong client presence and presentation skills
  • Strong relationship orientation
  • Excellent written and oral communication skills
  • Collaborative work style; strong interpersonal and team skills
  • MBA from a reputed business school is preferred

 

Senior Analyst – Business Process Services | Current Openings

Job overview

A market facing position that requires providing insightful analysis and advice to clients on one or multiple Business Process Services (BPS) markets through published reports and client-specific custom research. Role will include developing domain expertise in select fields (such as outsourcing in HLS, F&A, HR, BFSI, etc.), managing specific research agenda for these fields, authoring industry reports and thought papers, and helping clients through custom advisory engagements. This will include regular interaction with global enterprises, service providers, investors, and industry associations as well as primary and secondary research.

Key responsibilities

  • Consolidate numerical analysis and domain knowledge into publishing best-in-class industry reports and cutting-edge thought papers through original research and blue-sky thinking
  • Lead medium-sized custom advisory engagements – understand client-specific requirements and conduct relevant research to provide recommendations
  • Support internal business development efforts through proposals, marketing campaigns, etc. and leveraging market connect
  • Interact with market participants and clients including interviews and presentations
  • Work as an integral team member on published and custom research with independent responsibilities. Key activities include:
    • Problem structuring and analysis including filling data gaps
    • Writing end-to-end reports containing impactful insights, ably supported by statistics
    • Managing broader research agenda for the team
    • Ensure quality of deliverables
  • Develop domain knowledge and get recognized as SMEs within Everest Group as well as the wider industry
    • Interact with industry constituents such as global enterprises and service providers to form a 360-degree view
    • Support in gathering and structuring of relevant subject-area data and information through primary and secondary research
    • Conduct detailed numerical analysis of data combined with domain knowledge to identify as well as predict key trends affecting markets

Skills and activities

  • Strong problem-solving skills and analytical capability
  • Strong oral communication skills
  • Strong written communication skills with attention to detail
  • Project management skills: ability to multi-task, work under pressure and successfully manage to deadlines
  • Ability to interact and effectively work with others in a team environment
  • Comfortable with MS Excel, MS PowerPoint, MS Word and MS Outlook
  • Self-motivated and able to prioritize and work independently
  • Desire to be in an entrepreneurial environment; comfort with ambiguity
  • Strong organization skills and leadership skills
  • Motivated to excel in business and intellectual curiosity
  • Solid business judgment and professional in appearance

Education and experience

We are seeking a high caliber individual to maintain our exceptional standards. This person should have:

  • Bachelor’s degree from a reputed college; MBA strongly preferred (from reputed B-school)
  • 2 – 4 years of work experience in consulting/research/outsourcing strategy environment is strongly preferred
  • History of excellence in academics, personal and vocational achievements
  • Interest in outsourcing space and sourcing trends

 

Analyst – Information Technology Services | Current Openings

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the
world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com.

Job overview

The Information Technology Services team delivers in-depth research and insights on key trends across the demand-supply landscape in areas such as cloud & infrastructure, applications, and digital services. It also focuses on certain vertical technology clusters such as the banking, financial services, and insurance (BFSI) and healthcare IT services. The Analyst is expected to drive actionable insights on the relevant market segments through a combination of primary and secondary research to create research reports for Everest Group’s subscription research in these markets. The candidate will also be required to deliver custom research engagements in this arena.

Key responsibilities

  • Work closely with colleagues within as well as external to the practice, and SMEs to collect relevant information
  • Lead market interactions to further the brand, lead engagements, and service provider evaluations.
  • Support the practice while working on client engagements, developing syndicated reports as well as internal & external business development efforts
  • Support in gathering, structuring and storage of relevant subject area information
  • Ensure quality of products
  • Proactively develop new content and depth of insight regarding your work streams
  • Help to structure agenda for subject area of team focus. Includes:
    • Identify priority areas and areas of interest
    • Suggesting processes for filling any data or analysis gaps
    • Help team manage deadlines
    • Assist with problem structuring
    • Begin to own select work streams for project deliverables

Skills and activities

  • Strong problem-solving skills and analytical capability
  • Strong oral and written communication skills, including attention to detail
  • Ability to multi-task, work under pressure and successfully manage deadlines
  • Self-motivated and able to prioritize and work independently
  • Ability to interact and effectively work with others in a team environment
  •  Comfort with ambiguity of entrepreneurial environment
  • Strong organization skills
  • Motivated to excel in business
  • Intellectual curiosity
  • Good working knowledge of MS Excel. Preferably, experience in developing detailed models in MS Excel (but not a pre-requisite)
  • Comfortable with MS PowerPoint, Word, and Outlook
  • Solid business judgment, professional in appearance

Education and experience

We are seeking a high calibre individual to maintain our exceptional standards. This person should have:

  •  Degree in Engineering – BE/B. Tech from reputed institutes
  • 1 – 2.5 years work experience in a professional services environment (Management Consulting/ Business Research)
  • Interest in technology sector, outsourcing space, and sourcing trends
  • History of excellence in academics, personal and vocational achievements

 

Analyst Relations Newsletter Q2 2021: Key Highlights from Custom Research

Case #1: Advised an RPO and MSP service provider in the development of its Asia Pacific and Europe expansion strategy

A service provider client asked us to evaluate the attractiveness a wide variety of locations for two different service areas. We analyzed 60 market segments, two service areas in 30 countries, assessing their attractiveness across multiple parameters including market size and growth, market potential and penetration, the nature of enterprises’ ask, local vs. multinational corporate demand, and competitive intensity. As part of the project, we also the client’s existing capabilities in those countries in terms of people, process, technology, value proposition, sales and marketing capability.

We recommended a priority list of segments and associated investments based on which the client implanted a multi-million dollar investment initiative.

Case #2: Assisted a service provider and Fortune 500 company to review an existing CWM/MSP engagement

Our service provider client had a CWM/MSP engagement with a Fortune 500 company that was nearing the end of its term. The service provider and its client were happy with the overall engagement, but wanted to benchmark performance before starting renewal discussions, in part to attempt to renew the contract without having to engage in competitive bidding. We reviewed the solution, assessed the contract, aligned the SLAs/KPIs and benchmarked the price points.

Based on our recommendations, the contract was renewed at mutually acceptable and market-based price points SLAs/KPIs without the need to enter into a competitive RFP process.

Sales – Client Manager | Current Openings

Everest Group is a global firm, with headquarters in Dallas and offices across the US, Canada, the UK, Prague, and India. Everest Group’s research practice focuses exclusively on the global services market and sells a combination of research subscriptions and custom decision support to leading enterprises, service providers, investors, and other stakeholders (technology firms, economic development agencies, etc.). The unique combination of offerings combined with fact-based research and reputation for quality has led to 25%+ annual growth the past five years.

Within the firm’s entrepreneurial atmosphere, you can grow as an individual and a professional with immense opportunities to challenge yourself daily and be recognized for your contribution. We are currently looking for Client Managers with 2-5 years of experience.

Responsibilities

  • Extensive interaction with new and existing customers and analyst partners to drive revenue
  • Continuous engagement and building solid relationships with customers
  • Maximizing sales coverage by prospecting and/or responding to sales leads, converting them to net new sales
  • Engaging in an end-to-end sales cycle, including converting leads into actual customers, regular meetings and follow-up discussions, sharing product information, making highly effective presentations, extending quotations, and taking the contract to closure
  • Preparing prospective customer proposals that are on time, functionally and technically accurate, commercially verified, and offering the best all-round solution
  • Negotiating sales orders within agreed delegation of authority
  • Strong knowledge of Everest Group offerings and the benefits they provide to clients
  • Strong knowledge of Everest Group contracts, pricing models, and value propositions
  • Working knowledge of Everest Group solutions
  • Adhering to the sales process and methodology
  • Properly forecasting opportunities to team sales representatives and sales leadership
  • Documenting all sales contacts and activities in Salesforce.com
  • Operating under moderate supervision
  • Ability to adapt to changes in roles and responsibilities
  • Being aware of, and complying with, all company policies
  • Available to travel less than 10% of the time

Requirements

  • BA in business or related area of study
  • Demonstrable relevant sales experience, selling professional services (research, consulting, advisory) to buyers and sellers of technology and technology-enabled services
  • Selling business-to-business solutions to financial, IT, and procurement departments is a plus
  • Experience with Challenger Sales is highly desirable
  • Interest in learning about global trends in technology, technology-enabled services, and the outsourcing industry
  • Interpersonal, verbal, and written communications skills; telephone, public relations, and customer skills; composing presentations and summarizing findings
  • Ability to learn quickly, provide feedback, and represent company in sales or account management
  • Computer proficiency to include Word, Excel, PowerPoint
  • Flexibility to work as per client requirement
  • Not afraid to prospect or ask for business; selling to senior leadership confidently
  • Ability to handle and work on constructive feedback
  • Clockspeed to speak a compelling story during a sales pitch based on accurate data

Value competencies

  • Passion for and responsibility to the customer
  • Leadership through innovation
  • Passion for what you do and a drive to improve
  • A relentless commitment to win
  • Personal and company integrity
    Accountability for actions and performance

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Digital Marketing Strategist | Current Openings

Everest Group is looking for a Digital Marketing Strategist with an innovative digital demand generation experience to join its growth oriented collaborative marketing team. The ideal candidate will have 3-5 years of B2B marketing experience and the aptitude for hands on-learning across the full digital spectrum, currently possessing digital landscape knowledge, project coordination skills and have a working knowledge of data analytics, SEO and WordPress. Marketing automation (Marketo) and CRM (Salesforce) experience are a plus.

This team member must be a detail-orientated collaborator with the ability to independently initiate and manage projects. This position can be fully remote.

Responsibilities

Digital Analytics

  • Comfortable using popular analytics tools such as Google Analytics to make informed decisions and track the full digital journey
  • Track digital marketing KPIs and report on outcomes and subsequent adjusted strategies
  • Collaborate to implement and optimize website content and experience with the goal of improving performance metrics and results
  • Stay abreast of the changing digital landscape and the many new features and changes to search, social, etc. and communicate and collaborate across organization on threats and opportunities

SEO/SEM

  • Assist in continuously improving SEO via a range of on-page and off-page tactics
  • Consistently implement SEO activities when adding new posts and articles
  • Support the design, implementation, and tracking of SEM strategies
  • Use web analytics and SEO tools to monitor, analyze, and optimize website activity, traffic, rankings, conversions, competitor analysis, and overall metrics
  • Ability and desire to learn more about SEO and other digital skills to drive traffic to all digital assets

Project Coordination

  • Good communication and interpersonal skills and enjoy brainstorming and collaborating with other team members
  • Strong organizational and multi-tasking skills
  • Excellent analytical and problem-solving abilities
  • Efficiently manage priorities, tasks, and stakeholders to implement projects to meet deadlines and drive continuous improvements

Marketing Technology

  • Support the development and execution of campaigns, social media promotions, nurture streams, and landing pages
  • Monitor and improve campaign results
  • Present new data-driven ideas and strategy for improvements
  • Focus on data and list hygiene activities
  • Experience editing websites using CMS systems like WordPress

Aptitude/Skills

  • 3-5 years of marketing experience
  • Marketo or marketing automation experience
  • Salesforce knowledge
  • Passion for digital marketing that results in clear, measurable business impact
  • Ability to create short- and long-plans and execute
  • Experience working within a small team whose members have overlapping responsibilities and complementary skill sets
  • Excellent project management skills and ability to work on multiple projects simultaneously
  • Attention to detail
  • Strong writing and editing skills
  • Ability to prioritize activities with limited direction
  • Motivated by a fast-paced, entrepreneurial-like atmosphere, where you can make significant contributions
  • B2B marketing experience preferred
  • Professional services firm experience preferred
  • Enjoy working with smart people across the globe, including extended marketing team members, sales directors, analysts, industry partners, and senior executives
  • Proactive, strategic thinker, and swift executioner

This position could be remote. Re-location assistance is not offered for this position.

‘Indian Offshore Model Will Dominate IT Scene for a Decade’ | In the News

IT markets are picking up to such a degree that both the U.S. and Europe are running out of critical skills, and with this, offshore and Indian alternatives are increasingly becoming attractive for tech buyers, analysts said.

In addition to the skills shortage, the pandemic-induced work-from-home has further raised the openness of global tech buyers to working in a distributed environment, away from onshore (or the client’s location), Peter Bendor-Samuel, CEO, Everest Group, said.

Read more in The Hindu

Analyst Relations Newsletter Q1 2021: Key Highlights from Custom Research

Case #1: Everest Group partnered with a mid-tier system integrator to build a data-driven proactive sales motion for priority accounts to initiate sole sourced pursuits.

The client sought Everest Group support to:

  • Build a data-driven (based on market and account intelligence) proactive pitch for 10 accounts to shape either run-transform or build-transform engagements
  • Provide ongoing support (review and benchmark) to craft effective proposals for each account that moves to a proposal development stage

To assist on this journey, Everest Group supported the client across the following three dimensions:

  • Account prioritization – identification of top target accounts for proactive account pitches based on service provider-specific intelligence and account-specific intelligence
  • Proactive pitch decks – customized pitch decks for each account covering the market and client context, peer insights, the account’s key priorities/mandates, and the service provider’s value proposition that best aligns with the target account’s needs and credentials (capabilities and experience)
  • Pitch-to-proposal support – ongoing pursuit support with incremental content artifacts as well as review and benchmarking support for design of winning proposals


The project helped the client to channel its sales investments, pivoting from offering-based to needs-based pitches, evolving differentiated storytelling, elevating positioning in the account, and increasing mindshare by creating influence via thought leadership.

Case #2: Everest Group conducted a webinar on digital transformation for sustainable resilience – lessons for scaling digital transformation in 2021

While most companies believe they are digital companies, powered by digital platforms, the pandemic has further accelerated the need for Fortune 1000 companies to adopt digital strategies.

In this webinar, we examined and showcased how large enterprises are approaching digital transformation, including their use of data and AI, automation, interactive experiences, Internet of Things, and organizational and talent models. By delving into the data from 2020, we surfaced the structural changes and investments enterprises need to undertake to scale their digital transformation efforts.

The webinar answered the following key questions.

  • What is successful digital transformation in a post-pandemic economy that ensures enterprises thrive?
  • Which themes will dominate digital adoption in 2021?
  • What should you not do in your digital transformation journey?
  • How should you prepare for a post-digital future?

The key takeaways for the participants were:

  • Enterprises need to construct their businesses with data at the foundation.
  • Talent is a major roadblock that needs to be addressed proactively
  • Adopting agility as a default organizational setting
  • Rethinking the platform and partnership ecosystem is essential to drive change at scale
  • An organization’s culture can render all investments and strategies worthless, investing in building a conducive culture is essential to succeed

You can access the on-demand webinar here.

Cloud-native Initiatives Quadruple as Enterprises Seek to Become More Agile, Customer Centric | Press Release

Enterprises are investing in next-gen application development, particularly microservices, containers, service mesh and serverless.

Enterprise adoption of cloud-native applications has quadrupled over a three-year period, according to new research from Everest Group. Standalone cloud-native initiatives jumped 2.5 times in three years. Over the same period, cloud-native engagements per enterprise nearly doubled, jumping from 4-5 to 8-9.

Enterprises’ application portfolios continue to be dominated by monolithic and legacy systems; however, new applications are increasingly being built on cloud-native principles. Everest Group asserts that enterprises need to focus their application strategy on five key tenets to ensure success with modern applications:

  • Evolving the technology stack to include next generation application development concepts such as microservices, containers, service mesh orchestration and serverless
  • Rethinking funding parameters to support shorter development cycles
  • Managing change successfully
  • Embedding security across entire application lifecycles
  • Upskilling talent and targeting the right profiles when hiring

“The talent issue is becoming critical, and although we find that enterprises acknowledge the skills gap, they aren’t yet addressing the gap appropriately,” said Yugal Joshi, vice president at Everest Group. “For example, we analyzed 22,000 developer openings in the United States and found that less than 10% of job postings demand true cloud-native developer skills. Recognizing the need for new talent profiles for digital business is a good start, but to achieve results, enterprises need to target the right profiles when hiring.”

These findings and more are shared in Everest Group’s recently published report, “Cloud-native Application Services – the Cloud-native Juggernaut is Rolling; Be Mindful of Pitfalls.” The research analyzes the evolving dynamics of the cloud-native application services market, including enterprise demand themes, consumption patterns and evolving priorities. This Everest Group “State of the Market” report points to certain areas that need enterprise attention and provides key tenets responsible for the successful execution of application strategy.

***Download a complimentary abstract of the report.***

Additional key findings:

  • Though cloud-based applications are gaining traction across all verticals, Banking, Financial Services and Insurance (BFSI) is the leader. High growth is expected in consumer-facing verticals—especially Telecom, Media and Technology (TMT); Travel, Transportation and Logistics (TTL); and retail and consumer goods—as enterprises in these segments aim to differentiate offerings.
  • Public cloud is taking the lion’s share of cloud-native business. Among hyperscalers, AWS continues to maintain a significant lead with more than 50% of engagements.

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com/

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