Category: Uncategorized

Seasonal Impact: Indian IT to Post 2-4% Sequential Revenue Growth in Jan-March | In the News

Despite robust demand for technology transformation across sectors, Tier 1 Indian IT players are likely to post moderate sequential growth for the January-March 2022 quarter, owing to seasonality and inflationary pressures in the US and Europe.

Talent constraints will continue to impact Indian service providers with some stability in attrition rates. However, the exposure to Russia-Ukraine impacted delivery geographies will have an impact on forward-looking point of views on delivery,” Prashant Shukla, Vice President at Everest Group, said.

Analyst Relations Newsletter Q1 2022: Key Highlights from Custom Research

Client Success Story #1: Top 10 service provider effectively targets and engages Global Business Services acquisition prospects armed with research insights and account intelligence

  • A leading global IT/BPO service provider engaged Everest Group to assess the Global Business Service (GBS) market in offshore and nearshore locations (APAC, Central and Eastern Europe) and identify opportunities for business growth through GBS carve-outs, acquisitions, and high value engagements such as digital transformation
  • Everest Group took a structured approach to support the client over a six-month period through various types of support:
    • Stakeholder education workshops for client teams to provide insights and trends specific to GBS industry and help understand broad areas of interest
    • Identify top-10 high-potential GBS targets through a multi-stage filtration and shortlisting assessment process. This entailed prioritization based on dimensions such as challenges related to GBS growth, health and performance, and pressures on the enterprise that may lead to a potential decision to divest / carve-out
    • Create detailed account intelligence for target GBS with details of scope of work delivered, evolution, sourcing strategy, footprint, key personnel, challenges, priority areas, vendor relationships, future priorities etc. This information was used to create customized pitch for the client
  • The client was successful in initiating multiple conversations with target accounts based on the insights provided through the study. So far, the client has been able to win large deals with two of the identified GBS targets, in the form of carve-out along with add-on scope e.g., assisting enterprise with cloud and automation initiatives. Everest Group’s research armed the client’s sales team with detailed fact packs and right conversation tracks by identifying the exact nature of opportunity and framing customized pitch

Client Success Story #2: Global IT-BPO service provider confidently creates a robust European service delivery locations strategy as a result of workshops and deep-dive assessments, and research-informed recommendations

  • Everest Group advised a leading IT-BPO service provider on its European location strategy revamp. The focus service delivery groups were digital (software engineering, analytics etc.) and operations (European language requirements). The client already has 10+ centers in nearshore Europe and was facing challenges related to increasing costs and difficulty in hiring rapidly. The objective of the engagement was to identify 2-3 new delivery locations which can provide access to high-quality talent at advantageous costs.
  • The engagement was executed over a period of three months and included the following key steps:
    • Demand mapping workshops with the client to understand the demand profile across the functions/technologies and key European languages
    • Accelerated filtering of 40+ locations in Europe to arrive at a prioritized list of 10 locations for a detailed deep-dive assessment based on client requirements such as availability of skills, scalability potential, cost profile, and synergies with their existing delivery portfolio
    • Detailed deep-dive assessment for the prioritized 10 locations to understand the supply side dynamics and a demand-supply mapping exercise to develop multiple demand-supply mapping scenarios including business case estimates. This included understanding the number of new sites, roles of sites in the portfolio, target ramp-up requirements for the next 3-year period, etc.
    • Recommendations on best-fit locations and desired role for new locations
  • The engagement helped the client create a robust service delivery location strategy for its European digital and operations support teams. The client is in process to set-up two new centers in locations identified by Everest Group.

Confidential Computing: The Cutting-edge of Cyber Security Is a Prime Long-value Play | In the News

According to analysis by Everest Group for the CCC, “The Total Addressable Market (TAM) for confidential computing in 2021 is US$ 1.9–2.0 billion. The CC market is expected to grow at a CAGR of 90–95% in the best-case scenario and 40–45% in the worst-case scenario through 2026.” Put differently, even in a worst-case scenario the field is forecasted to grow at an astounding CAGR of >40%, with growth expectations more or less ensured through 2026 and beyond. Bottom line: there is immense unrealized potential in this field that will be witnessing exponential growth through mid-decade.

Read more in David Keller’s blog

Surprising Truths about the Great Resignation and Retaining Talent | Blog

Many articles now plaster the business media with news about the Great Resignation where employees see a hot labor market today and decide to go after a better situation for themselves. At Everest Group, we gathered empirical evidence from employees in many companies and compared that data with our findings from discussions with C-suite executives in leading organizations. Our study yielded both surprising and unsurprising findings. The biggest surprise is the significant gap between the reasons why employees move to other companies and what employers now do to try to retain them.

Read more in my blog on Forbes

Analyst Relations Newsletter Q4 2021: Key Highlights from Custom Research

Custom Engagement 1: Trust and Safety (T&S) market assessment – focus on the gaming industry for leading IT/BPO player

Our client, a well-known IT/BPO service provider with significant presence in the trust and safety services space, engaged us to study the T&S services market for the gaming industry. The assignment involved in-depth account and competitive intelligence research and the development of a view of the T&S pricing landscape and pricing intelligence and benchmarking.

We took the following approach to the project:

  • We completed a comprehensive market study and determined the T&S BPS gaming market size, its growth drivers, and vendor landscape
  • We conducted an in-depth study of the different content types and created a picture of the technology landscape in the T&S gaming space, helping the client make crucial talent and technological offering decisions
  • In the next phase, we helped the client to segment gaming enterprise customers and conducted an extensive study of the buyer adoption trends, after which we mapped out of the T&S gaming BPS service provider landscape and developed a view on talent strategy in the space
  • We also provided crucial account and competitive intelligence insights

The client is using the analysis to develop its strategy to enter the T&S gaming space, and it has leveraged our analysis to increase the probability of pitch success.

Custom Engagement 2: Content moderation market overview and key competitor analysis for leading IT/BPO player

Our client, a leading IT/BPO provider with well-established T&S BPO offerings, engaged us to assess the T&S BPO market and provide competitive intelligence on two leading T&S service providers.

We took a structured approach to deliver deep insights and analysis:

  • Conducted extensive client requirement analysis and jointly determined the competitors the client should be tracking
  • Evaluated the T&S market and estimated the growth and growth drivers for the coming years
  • Segmented the service providers in the T&S space and determined characteristics of each segment
  • Determined the key areas of investments for the T&S service providers
  • Conducting in-depth competitive study of the two selected providers, including the competitors’ overall T&S strategies, capabilities, and relative advantages/disadvantages versus our client

Given our deep understanding of the T&S market and its players, we successfully provided high-value insights to the client, which became core to its T&S services strategy.

Human Resources Associate | Current Openings

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Everest Group is looking for an HR professional to be a key member of the team, administering a variety of HR programs, promoting HR activities, and implementing people strategies to support company growth and positively impact business goals. Reporting to the Director of HR, this position requires a professional with a can-do attitude, who pays meticulous attention to detail and is comfortable working independently. The ideal candidate must be organized, responsible, and adaptable. The individual should have a high level of maturity to handle sensitive personal information, while communicating the appropriate level of detail with the appropriate stakeholders. Please note, this position has the option to work remotely.

Key Responsibilities

Perform HR administration and operations activities supporting programs, projects and employees in the United States and the United Kingdom.

Specific responsibilities include:

  • Conduct onboarding/offboarding activities for new hires and separations, including initiating pre-screening checks with outside vendors
  • Assist with compensation and benefits administration
  • Assist with monthly payroll for HR related items
  • Reconcile monthly benefit invoices
  • Act as HR help desk to assist employees with HR-related issues and requests
  • Pull employee data and various reports from HR systems and external websites for analysis and inclusion in presentations to operations and executive leadership
  • Update key HR metrics for HR dashboards and scorecards
  • Act in HR administrator role on various HR systems such as HRIS and benefits systems for enrollments and updates to employee records
  • Set up and maintain electronic employee records in ADP document cloud
  • Assist with updates to employee handbooks
  • Maintain HR pages of company intranet on performance management, benefits and internal job postings
  • Fulfill employment verifications upon third-party requests
  • Work with HR Director on special projects

Skills and Abilities

  • Strong organizational skills while multi-tasking
  • Pays close attention to detail
  • Self-audits work to ensure a high level of quality and compliance
  • Strong communicator of oral and written work
  • Ability to use discretion and maintain confidentiality of employee information
  • Ability to manage time effectively, meet deadlines and be consistently responsive to colleagues, clients and external parties
  • Excellent customer service skills
  • Technically proficient in working with an HRIS system (ADP a plus) as well as Microsoft Office
  • Suite applications including Word, Excel, PowerPoint, Outlook and Teams
  • Demonstrates a positive and professional attitude

Experience and Education Requirements 

  • Bachelors degree or equivalent combination of education and experience
  • 4+ years of experience working in Human Resources preferred
  • Analytical experience in an area of Accounting, Finance or IT would be a plus

Everest Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees. We are committed to providing an environment that is free of discrimination and harassment and to treating everyone with respect.

Marketing Director, EMEA | Current Openings

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Join our fast-growth global research firm to support our continued expansion into EMEA.

In this role, you’ll tap into your experience and knowledge to provide regional marketing leadership and work closely with the global marketing team to help execute global branding and marketing strategies. You’ll be responsible for building a robust marketing presence in UK/EMEA, building brand awareness, industry relationships, and successful programs. Building on the firm’s and your success, you’ll then help expand our marketing presence into other parts of EMEA.

Reporting to the Chief Marketing Officer, you’ll work closely with cross-functional team members in Research, Sales, and Marketing.

Key Responsibilities

  • Develop key brand building and lead generating programs, including media relations, events, and campaigns in the EMEA region, with an initial focus on the UK
  • Work closely with the research analysts and sales leaders to develop programs that reflect and address their targets
  • Function as part of the global Marketing team to execute on global branding and marketing programs, including traditional and digital campaigns with a special emphasis on storytelling projects

Experience and Education Requirements 

  • Minimum of 7 – 10 years of experience in B2B marketing
  • Experience in research or professional services marketing, preferably in the sourcing/outsourcing industry
  • Strong knowledge of regional sourcing/outsourcing, tech, and/or industry events and membership organizations
  • Excellent editing, writing, and storytelling skills
  • Solid understanding of branding principles, especially those that are key to protecting the reputation of a highly respected research firm
  • Media relations experience preferred
  • Video experience preferred
  • Solid digital marketing experience and skills
  • Excellent project management skills
  • High confidence, proactiveness, and ownership
  • A bias for action and a willingness to roll up your sleeves to do what it takes to get things done
  • Balance of vision, passion, and practicality
  • Educated to degree level, or equivalent
  • Position can be based at home, but proximity to London is preferred
  • Proof of right to work in the UK is essential

Everest Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees. We are committed to providing an environment that is free of discrimination and harassment and to treating everyone with respect.

Sourcing of Application Services Management Grows Steeply Among Smaller Enterprises —Everest Group

Optimizing applications is a mandate for enterprises of all sizes, but enterprises seek more business value from sourcing engagements.

Enterprises with revenue less than US$5 billion have witnessed a steep increase in adoption of application services (AS), increasing from 55% to 79% in the last two years, according to Everest Group. The growing share of smaller enterprises in AS engagements reinforces the fact that optimizing the application estate has become a universal mandate. The COVID-19 pandemic has also forced many smaller enterprises to undertake modernization initiatives to remain resilient in the wake of another black swan event.

Although AS engagements take the top spot (more than 70%) in an IT services market expected to grow by 5-7%, most enterprises consider application management to be a necessary evil and the sourcing of application management to be solely a cost take-out function. According to Everest Group’s most recent poll of enterprise buyers of application services, enterprises believe service providers have not been able to add value to application management initiatives beyond cost-take out; value addition received the lowest score among assessment criteria. The key value-add benefits enterprises desire from their AS engagements include the following:

  1. Enable better experience for customers
  2. Increase scalabilty and resiliency of existing applications
  3. Facilitate advanced analytics and forecasting capabilities
  4. Increase security, reduce risk and adhere to compliance

To help organizations derive more business value from application services, Everest Group proposes a model that enterprises can use to drive transformation in their AS function. The “Business Value Orchestrator Platform” views application management as one part of a broader initiative comprising other technology towers, operating models, service management solutions, delivery enablement, and next-generation sourcing.

The model is described in detail in Everest Group’s newly published State of the Market Report, “Application Services – Transform Application Management to Drive Digital Success.” In this report, Everest Group also examines the market trends in the AS market, including IT services market size; AS buyer adoption trends across geographies, industry verticals and revenue sizes; and key trends shaping the AS market.

Selected Report Highlights:

 Though enterprises plan to adopt cognitive capabilities in application management functions, only 16% have adopted it thus far. The key challenge is the unavailability of suitable mature AI solutions.

  • Sixty percent of enterprises are integrating site reliability engineering (SRE) with application management.
  • With incumbent application management service (AMS) providers unable to drive more value, enterprises are willing to work with challengers. Everest Group sees nearly 20% of AMS engagements now being signed with challenger service providers rather than incumbents.
  • Discrete application services engagements continue to form 71% of the IT services market.
  • Enterprises continue to prefer short-term AS engagements (less than three years). The proportion of short-term engagements has risen over the last two years from 23% to 36% of all engagements.
  • AS engagements in the North American market continued to decline in comparison to other geographies, but Everest Group expects the North American market to grow faster than other regions as the market recovers from pandemic influences.

***Download a complimentary abstract of the report here.***Application Services

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Outsourcing in the Great Resignation – What’s Working and What’s Not? | Virtual Roundtable

Virtual Roundtable

Outsourcing in the Great Resignation – What’s Working and What’s Not?

October 7, 2021 |
10 am CDT | 11 am EDT | 4 pm BST | 8:30 pm IST

Please join us for the exclusive virtual roundtable, Outsourcing in the Great Resignation – What’s Working and What’s Not?, on Thursday, October 7, 2021, 11:00 am – 12:30 am EDT.

Summary

The talent shortage has created staggering attrition numbers for service providers. 

A lack of talent availability in the market is driving up costs and threatening the success of digital transformation projects. Talent access and cost mitigation is a top priority for CIOs, sourcing leaders, and vendor managers.

In this exclusive virtual roundtable, we’ll discuss how sourcing and vendor management teams can support their organizations during this turbulent time and narrow down what’s working and what is not.

What you will take away

In this interactive session, our expert analysts will share marketplace observations and facilitate the discussion among attendees (who will only be from buy-side companies). Learn what strategies are working for your peers and what you should steer away from.

Who should attend?

  • Sourcing leaders
  • Category managers
  • Vendor/Supplier managers
  • IT leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Arora Jimit Refresh gray square 1
Jimit Arora
Partner
Fong Amy Refresh gray square
Amy Fong
Vice President
Rahul Gehani Bio Picture V1 2021 03 26
Rahul Gehani
Partner

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.