AWS Users Waste Billions by Forgoing Discount Plans, Report Says | In the News

More than half of organizations that use the Amazon Web Services Inc. cloud don’t take advantage of savings plans, collectively wasting up to US$20 billion annually in cloud spending, according to a new study by ProsperOps Inc.

Customers appear to be wising up to cost-saving tactics. A recent report by Everest Group said savings plans and reserved instance adoption is expected to increase by 80% in the next three years.

Read more in Silicon Angle

IT Services Market Demands Grow, Complicating Staffing | In the News

Global IT services spending is poised to surpass the US$2 trillion mark before the end of the decade – an expansion likely to create staffing challenges for service providers.

The Future of Business Communication: Three Trends for 2024 | In the News

Increasing productivity and optimizing costs are top business priorities for companies in 2024, according to a recent study by Everest Group. Consequently, we are seeing a high demand for Intelligent Document Processing (IDP) services, as such solutions substantially boost the efficiency of document processing operations.

Read more in Retarus

Mexico Serves as a New Base for Indian IT Businesses’ Operations Including CXM | In the News

Mexico has emerged as the new hotspot for customer experience management (CXM). TCS and Infosys have been present in Mexico for nearly a decade now. Recently, LTIMindtree opened a 100-seat facility.

Mexico’s benefits include geographical closeness and cultural compatibility with both the US and Canada. According to Everest Group, Mexico has a worldwide service talent pool of about 197,000 full-time equivalents. The personnel are proficient in English, Spanish, French, and Portuguese.

Read more in CIO News

Tech Boost? Several Us Federal Contracts up for Renewal in Next Two Quarters | In the News

Several large US federal deals from the likes of General Services Administration, US Cyber Command, Department of Energy, NASA, Federal Aviation Administration, and Department of Education are up for renewals over the next two quarters.

Everest Group CEO Peter Bendor-Samuel believes that the Indian firms have been making sustained investments in the Federal market, “The going is slow, and they face entrenched competition, a long selling cycle, and are less advantaged from a cost perspective than they are in other areas,” he said.

Read more in Economic Times

When AI Chatbots Go Bad | In the News

AI ethicists may be wringing their hands about generative AI’s (gen AI’s) potential to end humanity, but businesses adopting the technology for customer support face more pedestrian, reputational concerns as customers game chatbots for providing poor service.

A recent Everest Group survey of more than 50 global CIOs found that 61% of enterprises are “actively exploring and piloting” gen AI and that 22% have already deployed the technology for one or more business processes.

Read more in Information Age

Most Enterprises Still at Beginning of Their AI Journeys: Report | in the News

Talk about the endless possibilities and impact of AI is rampant, yet a new report by Everest Group shows that the majority of enterprises (83%) are currently only testing the capabilities of AI through pilot programs or have adopted generative AI for one or more production-grade use cases.

Read more in IT World Canada

BFSI Vertical Set for Recovery in H2 | In the News

Recovery in the all important BFSI (banking, financial services & insurance) vertical is not likely before June of 2024 despite some IT firms witnessing green shoots in their financial services business during the third quarter.

“At this time, we do not see a full-scale banking recovery in the cards for the next two quarters,” Peter Bendor Samuel, CEO at Everest Group, told Bizz Buzz.

Read more in Bizz Buzz