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Gaganpreet Singh

Data & Analytics (D&A) Market Among Fastest Growing in Services Industry, Clocking Nearly 20% Growth | Press Release

By | Press Releases

By 2022 more than 70% of enterprises expect to be using AI to automatically generate business recommendations—Everest Group.

The global Data & Analytics (D&A) market is one of the fastest-growing markets in the services industry. Everest Group predicts double-digit growth (17-19%) for the D&A market with annual services revenues expected to cross the US$100 billion mark by 2022. Further, in an Everest Group survey of 200 global enterprises across multiple industries and geographies, more than 70% said they are either currently using AI systems to automatically generate business decision recommendations or expect to be doing so by 2022.

“Enterprises across all industries and geographies are dealing with an explosion of data—data that is made available by digital transformation, cloud and IoT and made useful by analytics, artificial intelligence and machine learning,” said Vishal Gupta, practice director at Everest Group. “One of the most exciting shifts we are seeing among leading enterprises today is recognition of the need to democratize all of this data to build a data-driven, decision-making culture.”

More specifically, key drivers for growth of the D&A market include the following trends:

  • Enterprises are exhibiting a strong demand for migration from legacy systems and increased adoption of cloud-based services.
  • Data has become the central theme in CXO-level discussions across enterprises in all verticals.
  • New regulations such as GDPR and the California Act are driving demand for data security, privacy and governance.
  • Next-generation technologies are transforming the asset-heavy industries by showcasing the value of data captured by Internet of Things (IoT) sensors across devices.
  • Enterprises are expressing increasing need for data orchestration, data democratization, and quick insight generation to make real-time impactful business decisions.

These findings and more are discussed in Everest Group’s new report, “Data & Analytics (D&A) – State of the Market Report 2020.” This research provides comprehensive coverage of the D&A market, including a market overview and an in-depth look at adoption trends across industries and geographies, key factors driving adoption, the deal landscape, the service provider landscape, and key emerging themes in D&A services.

Additional highlights:

  • The D&A market is growing at a healthy rate. The global D&A market witnessed a robust growth of 18-20% in 2018, touching the US$57-US$62 billion mark in annual revenue. The demand for D&A services remained strong from traditionally leading markets of North America and EMEA, as well as from the emerging APAC market.
  • Banking, Financial Services and Insurance (BFSI) and retail, distribution, and CPG are the most mature industries from an adoption standpoint and together account for almost 45% of the market. Industries such as healthcare & life sciences and hi-tech & telecom showed high momentum caused by regulatory requirements and service providers’ increased focus on developing verticalized solutions beyond mature industries.
  • India continues to be the most preferred location for D&A delivery, given significant talent availability and low-cost advantage. Beyond the tier-1 cities, service providers have started to leverage tier-2/3 cities to further enhance their talent pool and manage costs.

***Download the complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com

Life & Pensions Insurance BPO Will See 9-11% Growth in 2020 as End-to-End Third-Party Administration Grows—Everest Group | Press Release

By | Press Releases

L&P insurance BPO scope of services will expand beyond traditional policy administration to value-additive services such as product launch and distribution channel expansion.

Everest Group predicts 9 to 11% growth in the Life and Pension (L&P) insurance business process outsourcing (BPO) market in 2020 on the heels of 9% growth in 2019. Everest Group projects the industry’s most prominent trend in 2020 will be a growth in demand for end-to-end third-party administration (TPA) services and Business Process as a Service (BPaaS).

The L&P insurance BPO market has seen a consistent pace of year-on-year growth in the range of 9 to 10% since 2014 as the industry has experienced a modest evolution in buyer-service provider relationships. L&P insurance third-party outsourcing arrangements are moving beyond transactional services to strategic business growth and transformation support. For example, high-growth services include new product launches, expansion of distribution channels, and customer financial advisory services.

Service providers’ expansion of capabilities to more value-additive services is also absolutely necessary for competitive differentiation, since higher straight-through processing, self-service, and automated process will make the traditional policy administration services more standardized across providers.

To differentiate and also accommodate the growth in demand for end-to-end TPA/BPaaS services, almost all the major service providers continue to invest in core policy administration platforms, digital augmentation applications and talent capabilities.

“In 2020, buyers in the L&P insurance BPO market will significantly favor service providers that have shifted their core value propositions to align with buyers’ strategic growth priorities,” said Skand Bhargava, practice director, Business Process Services, at Everest Group. “In the coming year, we will see third-party outsourcing partnerships redefined around customer satisfaction, digital transformation, operational optimization and innovation in product development and distribution. Many of these demands require digital capabilities, including cloud-based platforms, analytics, and robotic process automation. As a result, we inevitably will see those service providers who have invested in these capabilities widen the competitive gap in the service provider landscape.”

These findings are discussed in more detail in “Life and Pensions (L&P) Insurance BPO: Annual Deal Trends Report 2020.” This report provides a detailed analysis of the L&P insurance BPO market size and growth, buyer adoption trends, solution characteristics, and service provider landscape; it also features a focused analysis of the annuities and pensions BPO market.

Other Key Findings:

  • While new contract signings are declining, the end-of-life legacy systems and the need to free up capital for new-age investments are collectively contributing to larger deals in the market.
  • Apart from the traditional geographies, such as North America and the United Kingdom, the emerging markets are also witnessing decent activity. Asia Pacific and Latin America, with their L&P insurance market growth prospects, would provide greater opportunities in the long term
  • There is a general trend toward expansion of onshore delivery as it allows for quality engagements with buyers.
  • Output-based pricing continues to dominate the market; new-age models such as gainsharing are also witnessing increased interest.
  • The annuities market constitutes more than 35% of the overall L&P insurance BPO market and has been growing at above the market average rate.

***Download the complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

Outsourcing Demand Shrinks for Third Consecutive Quarter, According to Everest Group Report on Top Trends in Global Sourcing | Press Release

By | Press Releases

Bright spots in global sourcing for Q3 include GIC setups, digital services and revenues for offshore heritage providers.

The global sourcing industry posted a 6.7% decline in transactions in the third quarter of 2019, dropping to 444 transactions from 476 transactions recorded in Q2, according to Everest Group. This marks the third consecutive quarter of declining transactions in 2019. From a year-on-year perspective, transactions declined 15.6% from 526 in Q3 2018 to 444 in Q3 2019.

Everest Group also reports these Q3 statistics indicating suppressed growth in the global sourcing market:

  • The total spending on outsourcing contracts fell across the US and Europe (especially the UK) owing to global recessionary sentiments.
  • Offshore heritage service providers have announced considerable layoffs in this quarter to streamline their delivery pyramids and reduce costs.
  • The revenue for global services providers decreased marginally.
  • Both merger and acquisition (M&A) and alliance activity witnessed a decline.

However, within the global outsourcing activity for Q3, a few bright spots appeared:

  • India witnessed growth in activity driven by an increase in new global in-house center (GIC; also known as shared services center) setups, specifically for supporting engineering and digital-focused services.
  • The volume of digital-focused new centers increased both in the onshore as well as the offshore region, with artificial intelligence (AI) continuing as the leading segment across both regions. The activity was largely driven by India and China in offshore/nearshore regions and by the United States in the onshore region.
  • Technology and communication remained the most active sector in offshore/nearshore and onshore locations and accounted for 63% and 50% of total new center setups, respectively. During the quarter, the retail and consumer product goods (CPG) vertical gained traction in onshore locations with nine new setups, compare to four in Q2.

These global sourcing trends are detailed in Everest Group’s recently released Market Vista™: Q4 2019 report. The Market Vista report provides data and analysis highlighting the key trends in the fast-evolving offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GICs, location risks and opportunities, and service provider developments.

Special Focus: Engineering/R&D Sourcing
The Market Vista: Q4 2019 report profiles outsourcing activity in the engineering/R&D space, including an overview of spending and a growth outlook across sectors. In 2018, the enterprises featured in the ER&D Top 200 across eight industries accounted for 56% of the overall ER&D spend globally. By sector, software vendors emerged as the highest spender ($127 billion), edging out the automotive sector, which led in 2017.

“In 2019, we expect the software product industry to remain in the top spot for ER&D spending, probably in the 15% growth range, as enterprise software vendors continue to explore offerings around emerging tech themes,” said H. Karthik, partner, Global Sourcing, at Everest Group. “The medical device sector is expected to experience the next highest growth rate in engineering/R&D spend, driven by software integration in medical devices and the growth of the wearables sector.”

***Download a complimentary 14-page abstract of the report***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

‘Uncertainty Rules Supreme in 2020’ Predicts Everest Group, Based on Survey of Enterprise Execs | Press Release

By | Press Releases

Three trends will gain momentum, shape enterprise investments next year: customer experience (Cx), digital & data, and the contingent workforce.

Based on a November market survey of enterprise executives, Everest Group predicts that uncertainty will rule supreme in 2020, despite current positive market conditions and better-than-expected enterprise performance in 2019.

With 2020 fast approaching, Everest Group polled 130 senior enterprise stakeholders from Global 1000 companies on their thoughts about growth prospects, investment priorities and challenges they expect for the new year.

The good news from the study: Senior enterprise stakeholders ended 2019 with a slightly more optimistic sentiment about their 2019 performance as compared to their original expectations for the year. Forty-three percent of respondents indicated they had a slightly better than expected (32%) or fantastic (11%) year.

The bad news: Despite positive market conditions that should be creating certainty and high optimism for 2020 — such as historically high stock market, low unemployment, and low interest rates ― market UNcertainty continues to create a drag on industry optimism. In fact, Everest Group reports that organizations are bracing for slower growth in 2020.

Only 45% of enterprise executives surveyed this year are optimistic about growth in 2020, as compared to 57% who expected growth in 2019. Twenty-eight percent of enterprise executives interviewed this year expect flat performance or even a decline in 2020, an increase from 22% who held a negative outlook for 2019.

Whereas enterprise executives projected 2019 revenue growth of 7.6% and headcount growth of 5.1%, executives today project lower growth rates for 2020: 5.4% revenue growth and 3.9% headcount growth.

Based on responses to questions about investment priorities and challenges anticipated for next year, Everest Group predicts that 2020 will be the year when three major trends gain momentum:

1. Customer experience is king. Forty-five percent (45%) of respondents selected customer experience as the top investment priority and the most critical change that must be made in their business model. This remains true even in an economic downturn. When asked to identify top investment priorities for 2020 should the economy strengthen versus if the economy weakened, senior enterprise executives typically had two very different lists, except for their top priority—customer experience—which remained the same for both scenarios.

2. Enterprises do digital and data, or die. Enterprises either learn to do tech or fall too far behind to survive. Rapid technology advances are a key lever to improving customer experiences. To that end, analytics, cloud solutions and automation (RPA) rank highest (in that order) among the capabilities enterprises most seek to develop.

3. The contingent workforce becomes a powerful force for change. A shortage of next-generation skills remains a huge challenge for enterprises. Organizations must treat the contingent workforce not as an inconvenient fringe element in their businesses but as a strategic asset. The contingent workforce is a key part of the labor pool in many organizations, especially for groups like IT. In fact, Everest Group research indicates that 36% of enterprises classify more than 16% of their workforce as contingent workers, a workforce segment that is increasing in size and scope.

“Despite the uncertainty facing enterprises in 2020, the opportunity to win remains, and the stakes to capitalize on the right investments are higher than ever,” said Michel Janssen, chief research guru for Everest Group. “For example, we know that digital transformation is a key investment priority, and rightly so. However, even the best companies are still unable to take advantage of the dizzying array of new digital technologies – and the gap grows for the rest. We’ll see the same dichotomy play out in the areas of customer experience and contingent workforce as well. Those who invest and successfully execute will be few, and the rest will lag behind. Should the uncertainty and slow growth that enterprise executives predict truly bear out in 2020, the gap between leaders and followers will be all the more pronounced.”

***WEBINAR: Thursday, December 5, 9 am CST. ***

The results of this research will be presented by Janssen and Eric Simonson, managing partner at Everest Group, during a complimentary webinar on Thursday, December 5, at 9 am CST. The webinar — “2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme” — will cover:

  • Common sentiments expressed by enterprise executives during Everest Group’s recent market survey on enterprise key issues
  • Leading implications for enterprises engaged with service providers and key value propositions to consider for both insourcing and outsourcing
  • Potential enterprise adjustments around service provider portfolio consolidation, deal size, and value realization

Register here: 2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme.

About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

Shared Services Forum UK Annual Conference 2019 | November 20-21 | Event

By | Events

The advancement of technology and the dawn of artificial intelligence have produced infinite possibilities for the future of Shared Services and how it impacts the way we work. This year’s conference will explore how we use our past / present knowledge to influence our preparedness for a better tomorrow.

This year’s conference theme is FUTURE VISION – TOMORROW NOW.

When

20-21 November 2019

Where

Aintree Racecourse, UK

Attendees

Sarah Burnett will be attending the event.

Read more about the event

ABSL 7th Annual Conference | November 18 | Event

By | Events

With evolving technology, digitalization has become more and more conspicuous in modern businesses.  The human element but stays a constant. It is a given that humans will always be at the center of every tech creation.

The 7th ABSL Annual Conference aspires to anticipate the future and empower the Business Services Community.

When

November 18

Where

JW Marriott Bucharest

Speakers

Anurag Srivastava would be speaking in a session titled: Cracking the innovation code: essential, but not easy

Learn more about the event

Rapid Adoption of Multi-Country Payroll Solutions Continues, Driving 19% Growth in Worldwide Market—Everest Group | Press Release

By | Press Releases

Enterprises still love the cost savings and compliance offered by MCP solution providers but also demand analytics, AI, RPA to improve employee experience with unified HR and payroll systems.

Multi-Country Payroll (MCP) solutions—one of the fastest-growing markets in the human resources (HR) outsourcing space—will continue to grow rapidly, reaching US$3.3 billion by 2021, according to Everest Group.

The MCP solutions market witnessed approximately 20% growth between 2017 and 2018. This growth was driven primarily by mature providers offering traditional process efficiency benefits. As enterprises seek compliance, security and cost savings in their MCP processes, they are confidently turning to several mature MCP service providers who dominate the market today.

In addition, the MCP solutions market has received a boost from the rise in regulatory requirements across many regions, which is encouraging many first-time adopters to outsource their payroll to service providers. This has given rise to new players in the market, catering to the small-sized buyers of MCP solutions, which are typically multinational corporations spanning two to five countries.

“Although MCP service providers have performed well with respect to the traditional drivers such as cost reduction and compliance, buyers expect more in terms of next-generation technologies and strategic support,” said Anil Vijayan, vice president, Business Process Services, at Everest Group. “In fact, the drivers for adoption of MCP solutions are slowly shifting from traditional to next-generation expectations. These include offering a better employee experience, gaining insights through analytics, and the application of digital solutions such as artificial intelligence and robotic process automation. As the market evolves, service providers will need to continue to innovate and differentiate themselves to provide a better payroll experience to clients and maintain a strong foothold in the market.”

Everest Group explores these findings and others in a recently published report: “Multi-Country Payroll (MCP) Solutions Annual Report 2019 – Moving Toward Unification of Payroll and HR Services.” This research provides a comprehensive analysis of the global MCP solutions market across various dimensions, including a market overview; trends in buyer adoption, transactions and solutions; and the service provider landscape.

Additional key findings in this report include:

  • The market trend is for enterprises to unify payroll and HR services, typically comprising four elements: consolidation of geographical operations, integration with HR services, integration with wellness and benefit offerings, and the tie-up of payroll and other ancillary processes.
  • Europe has emerged as the dominant market in terms of MCP solution revenue. The North American and Asia Pacific markets closely follow suit.
  • The overall technology model for payroll has largely been skewed toward the integrated hybrid and single platform model as service providers look to provide a seamless payroll experience to clients with more focus on self-coverage.
  • The leading players in the MCP solutions landscape have constantly innovated and invested in developing technological capabilities to differentiate themselves from other players in the market.

***Download a complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at https://www.everestgrp.com.

Choosing the Right AIOps Platform for Digital Transformation | Webinar

By | Webinars

Digital Transformation is now a business imperative at the C-suite level in most companies. Optimizing IT Operations with AI is fundamental to success in this transformational journey. In this Webinar, navigate the maze of AIOps offerings in the market and learn what you should look for.

  • Establishing the case for a platformized approach to AIOps adoption
  • State of the market, key adoption trends, & challenges
  • Features and characteristics of a true AIOps platform
  • What to look for in vendor solutions
  • Key considerations/ best practices for AIOps platform implementation

When

Thursday, 21 November, 2019 | 10.30 am – 11.30 am ET

Where

Register for the webinar

Presenters

Ashwin Venkatesan, Practice Director, Everest Group and Chandramouleswaran, Head & VP, Infrastructure Services, GAVS Technologies

Analyst Relations Newsletter Q4 2019: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects

Case #1: Advised a leading IT service provider on its future skills strategy for next-generation IT services delivery

The client was looking for guidance on its future skills investment decisions to help time its skills development to meet market needs. We defined a detailed skills landscape/taxonomy comprising 1,100+ hard IT skills across three time horizons – one year, three years, and five years) and industries (including financial services, retail, manufacturing) to ensure that talent development efforts are aligned with the market requirements.

As part of the project, we helped the client model skills premiums for emerging and niche/specialist skills by factoring in the impact of market demand and supply. We benchmarked the availability of emerging and niche skills among key competitors and assessed skill-building initiatives planned or currently underway among competitors to suggest best practices in this space.

Our detailed assessment and recommendations helped the client craft a differentiated strategy for skills development.

Case #2: Supported one of the largest U.S.-based financial services firms to future-proof talent and skills strategy against technology disruption

The client was looking for industry data and peer insights to develop a skills outlook for the IT services sector and define an optimal vendor strategy for its global delivery partners. To ensure a robust, future-proof analysis, the client was seeking insights on demand and supply of niche/specialist skills (such as AI, IoT, blockchain, and AWS) across multiple geographies, including Australia, India, Germany, the UK, and the US in the context of financial services industry.

We identified key skills likely to be critical in the future across multiple work areas and assessed the reskilling potential for these skills. We supported our work with a deep-dive analysis on the demand-supply gap for these skills across two-time horizons – 12 to 18 months and three to five years – to help the bank define an optimum strategy for sourcing high demand-low supply skills. We provided recommendations on how to address gaps in the current talent strategy and support future growth and supplemented that information with emerging talent management practices relevant to the needed skill sets.

Demand for Contingent Workforce Drives Another Year of Double-Digit Growth in Managed Service Provider Market | Press Release

By | Press Releases

What enterprise buyers want from MSPs is rapidly evolving beyond cost reduction and compliance to next-gen services like inclusion of services procurement (SOW), direct sourcing, contingent talent branding, analytics and automation.

Economic uncertainty and millennial workers’ preferences for workplace flexibility are pushing organizations to leverage contingent workers in their workforce. On the back of this rising demand for contingent workforce across geographies and industries, the global Managed Service Provider (MSP) market has continued its double-digit growth momentum (13%) in 2018. According to Everest Group, the total annual contingent spend managed by MSP service providers stood at US$144-149 billion in 2018. More importantly, MSP spend is expected to grow at a rate of 10-12% to touch US$160-165 billion in 2019.

Organizational challenges also are contributing to the rising demand for contingent workers. These include scarcity in the talent market, the availability of niche skills in the contingent segment, and the need for organizational flexibility and scalability.

“As the preferences of workers evolve, organizations must adopt new ways of engaging with the specialized knowledge workers they seek,” said Vishal Gupta, practice director, Business Process Services, at Everest Group. “Increasingly, organizations are engaging Managed Service Providers given the rapid evolution of contingent workforce and the technological innovation happening in this space. The scope of services being delivered by MSPs has expanded greatly and will continue to do so as buyers look to their MSPs for managing SOW spend, direct sourcing, automation, consulting, analytics and insights, total talent acquisition, and other strategic services beyond the traditional, transactional activities of recruiting temporary workers.”

These findings are discussed in more detail in Everest Group’s recently released report, “Managed Service Provider (MSP) – Annual Report 2020: Leading Through Market Disruption.” This research provides comprehensive coverage of the market across dimensions such as MSP market size and growth, key MSP market themes, and buyer adoption and solution trends.

Everest Group identifies these key themes in the MSP market:

  • While traditional temporary labor still constitutes a major part of the MSP spend, services procurement / Statement of Work (SOW) spend managed by MSPs is slowly capturing an incremental share of the pie, owing to its rapid growth across regions.
  • In 2018, the market continued to witness an uptick in the number of requests for information (RFIs) for Total Talent Acquisition (TTA), which is the holistic management of all kinds of talent requirements of an organization (permanent and contingent hires) under one roof.
  • The market also witnessed faster growth in the mid-market segment compared to other markets, owing to increasing buyer interest and development of productized offerings by service providers.
  • Direct sourcing is increasingly being leveraged by enterprises and MSPs as an alternative sourcing mechanism due to its multiple benefits. (Direct sourcing involves leveraging enterprises’ employer brand to create internal and external talent pools to source candidates.)
  • Digital technologies in talent acquisition are advancing rapidly, and as the contingent workforce across industries and buyer segments is taking different shapes and forms, the role of technology in MSP is becoming all the more crucial.
  • Next-generation digital technologies—including advanced analytics, natural language processing (NLP), machine learning (ML), robotic process automation (RPA), and blockchain—are being increasingly leveraged in MSP engagements to create valuable insights, cost reductions, and superior experiences for both candidates and hiring managers. This is also prompting service providers to make dedicated investments to stay relevant in the increasingly competitive market.

***Download the complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.