Author: Gaganpreet Singh

Covid-19 Propels Healthcare Providers to Accelerate Shift to Telehealth and Digital-First Models—Everest Group | Press Release

Surge in telehealth necessitates investments in analytics, automation, IoT, and cloud infrastructure to enable distributed and scalable care models

Healthcare providers, historically slow to pursue digital transformation, are being forced to jump on the digital bandwagon. According to Everest Group, the surge in telehealth to meet the demands being placed on the healthcare ecosystem by COVID-19 will accelerate healthcare providers’ investment in digital technologies.

Prior to the coronavirus pandemic, Everest Group predicted that healthcare providers would increase spending on digital IT services by more than 15% by 2025. The firm now expects higher investment and a shorter timeline.

“The digital adoption levels in the healthcare provider market had been relatively low, but healthcare response to COVID-19 will accelerate digital adoption,” said Chunky Satija, practice director at Everest Group. “The pandemic is a forcing function, necessitating that healthcare providers future-proof their technology estate—led by investment in analytics, automation, IoT, and cloud infrastructure—to enable distributed and scalable care models such as telehealth and telemedicine.”

Healthcare providers historically have been mired down by their legacy and disintegrated IT systems and by regulations that have had the unfortunate consequence of incentivizing them to maintain the status quo. But that’s not an option anymore, particularly as healthcare providers scramble to meet the unprecedented needs of a world disrupted by the COVID-19 pandemic.

Today’s new models of healthcare delivery, including telemedicine and telehealth, offer great potential for enabling remote healthcare management and better access to care, both during the current crisis and henceforth. However, these new models of care delivery require more widespread digital adoption. Automation, analytics and IoT are the biggest areas of opportunity.

Other opportunities likely to emerge in the healthcare provider space in 2020 include the following:

  • Data monetization. The emergence of a data exchange platform is likely to spur revenue generation for companies holding data assets.
  • Cloud adoption to improve clinical data handling. The use of cloud-based platforms for management of disparate data sources allows for seamless collaboration across multiple stakeholders.
  • Rising stringency of healthcare policies. Due to regulatory changes (such as CMS hospital price transparency requirements recently announced and effective January 1, 2021), providers must establish efficient channels and methods to disclose cost and price-sharing information to patients.

Everest Group shares these findings in its recently published report, Healthcare Provider State of the Market – Trends, Service Provider Performance in 2019, and Outlook for 2020. This report examines existing trends in the healthcare provider space and how they are impacting providers’ decisions. It also provides a snapshot of the PEAK Matrix® healthcare assessments that Everest Group carried out in 2019.

The report includes an overview of the marketplace pressures impacting the strategic decisions of healthcare providers, such as:

  1. BigTech claiming space in healthcare. BigTechs such as Amazon, Apple, Facebook and Google are invading the healthcare market, bringing technologically advanced solutions that aim to drastically improve overall physician and patient experience.
  2. Providers adopting value-based care (VBC). The shift to align healthcare provider incentives with quality of care and health outcomes of patients requires an unprecedented level of data sharing and usage.
  3. The advent of business models of coexistence. To improve patient outcomes and reduce costs, hospitals and health systems are joining forces, providers are partnering with payers, and accountable care organizations (ACOs) are on the rise. These new business models require integration of infrastructure, data and IT management and spur uptake of technologies such as IoT for remote healthcare, analytics to guide interventions, and mobility for intuitive patient portals and information exchange.
  4. Rise in consumerism. Patients increasingly expect healthcare to be delivered as a digital service, but also expect their healthcare information be secure and protected.

***Download a complimentary abstract of the report***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com.

Infosys Sees a Spot as Insurance Companies Look to Vet Cyber Infra of Clients | In the News

Software services exporter Infosys is looking to win deals from insurance companies to assess the cyber infrastructure of potential clients before they firm up contracts.

While analysts say the market for cyber security services in insurance is growing, Indian service providers are facing competition from global players in this space. “It is unclear that there is a large cyber security TAM (total addressable market) for Indian service providers. It does, however, provide them with a nose under the tent if they can utilise it to engage clients and their cyber security organisations as aresult of the need for this insurance. But I feel this is a clever trick shot, not a fundamental component of a successful cyber security channel to market,” said Peter Bendor-Samuel, CEO of research and consulting firm Everest Group.

Read more in Economic Times

Analyst Relations Newsletter Q1 2020: Key Highlights from Custom Research

Case #1: Strategic Business Review: Talent Acquisition Services (RPO, MSP, and TTA) market opportunity assessment and detailed recommendations for capturing those opportunities

The client, a leading global MSP & RPO provider, wanted to understand the MSP and RPO landscape – specifically, the MSP and RPO market characteristics and competitor scenario – in 20 countries and strategize its investment priorities. The client asked us to perform a detailed assessment of its capabilities across the countries and help formulate a future plan of action.

We employed a comprehensive and structured approach to perform a detailed outside-in market analysis and assist the client in formulating its strategic plan to expand in the prioritized segments. We created detailed country profiles that included market characteristics (such as size, growth, potential, and penetration, adoption drivers, and competitor scenario. We also looked at our client’s capabilities, strengths, and weaknesses across each of the 20 countries and prioritized segments based on that understanding as well as the market segment’s general attractiveness.

We provided recommendations on the suggested approach – including service offerings, delivery locations, and technology-related issues – for expanding in the prioritized countries. The client used the analysis and recommendations to strategize its investment priorities.

Case #2: Price benchmarking and SLA & KPI analysis for a major MSP & RPO provider

The client, a large North America-focused provider of MSP & RPO services, wanted to benchmark its prices for professional and hourly hires in the US, segregated by volumes and job types. It also wanted to understand commonly used SLAs/KPIs and service levels in the market.

We provided detailed price benchmarks, highlighting the 20th, median, and 80th percentile benchmarks for multiple hire types, across both professional and hourly hire categories and varying volume scenarios across healthcare (clinicians), IT, engineering, financial services, retail, manufacturing, and call center, among others. The client used the benchmark data to validate and adjust its pricing to reflect market rates.

We also provided information on critical SLAs & KPIs used in the market and highlighted the typical service levels used in different deal situations.

Everest Group Announces Winners of 2020 PEAK Matrix Service Provider of the Year Awards | Press Release

Accenture takes No. 1 for fourth straight year; TCS, Cognizant, Wipro and Capgemini round out the Top 5 IT service providers based on broad-based capabilities and successful service strategies

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—today announced the winners of the 2020 PEAK Matrix® Service Provider of the Year awards for IT services. The awards, now in their fifth year, recognize IT service providers who have demonstrated consistent leadership in the PEAK Matrix reports issued by Everest Group in the previous year.

Topping the Top 20 IT Service Providers list for 2020 are Accenture, TCS, Cognizant, Wipro and Capgemini, in that order. Accenture retains its position at the top of the leaderboard for the fourth straight year. TCS, Cognizant and Wipro also retained their positions from the 2019 list. Capgemini joins the top five in the No. 5 slot, edging out HCL Technologies.

“The Top 20 IT Service Providers list identifies the best of the best – IT service providers with strong broad-based capabilities and successful services strategies that align well with the evolving enterprise IT demand,” said Chirajeet Sengupta, partner at Everest Group. “Throughout the year, Everest Group evaluates service providers’ market success, their business strategies and how they are investing in the future. By taking all of that into account, these PEAK Matrix Service Provider of the Year awards recognize the IT providers that truly set themselves apart.”

Six service providers improved their rankings:

  • Capgemini moved from 6 to 5
  • Atos moved from 12 to 11
  • Tech Mahindra moved from 13 to 12
  • Virtusa moved from 14 to 13
  • Mphasis moved from 15 to 14
  • Deloitte moved from 19 to 15

UST Global entered the Top 20 IT Service Providers list this year at No. 19, and there were no exits from the list (Syntel, now part of Atos, is no longer featured as a separate entity). Overall, six service providers improved their rankings, four service providers slipped, and nine service providers maintained their position.

***All winners are listed in the report, “2020 PEAK Matrix Service Provider of the Year Awards,” available for complimentary download here.***

Everest Group’s 2020 PEAK Matrix Service Provider of the Year Awards
also honor the Top ITS Challengers. This list recognizes the top 10 IT service providers with annual revenue of less than US$2 billion. The Top 3 ITS Challengers 2020 are Virtusa, Mphasis and LTI.

“Although smaller in size, these challengers are credible alternatives to the leading players in the industry in certain niches,” said Abhishek Singh, vice president at Everest Group. “Challengers have successful service strategies that focus on specific solution segments, geographies or industries that align well with enterprise needs.”

Other Award Highlights:

Everest Group publishes the PEAK Matrix Service Provider of the Year Awards to recognize consistent top performers across PEAK Matrix assessments. In 2019, Everest Group published 26 PEAK Matrix reports, evaluating a total of 108 service providers in these eight segments of the IT services market:
1.    Healthcare
2.    Life sciences
3.    Banking and financial services
4.    Insurance services
5.    Application services
6.    Cloud and infrastructure services
7.    Digital services
8.    Enterprise platform services

In addition to recognizing top performers overall, Everest Group acknowledges Leaders and Star Performers in each of the eight industry segments. Leaders are determined by the number of leader positions an organization holds in the PEAK Matrix reports published across each category. Similarly, Star Performers recognize those organizations who achieve the greatest cumulative upward mobility from the previous year in the PEAK Matrix reports for each industry segment. A complete list of segment winners is included in the complimentary report.

About the PEAK Matrix™

The Everest Group PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

Data & Analytics (D&A) Market Among Fastest Growing in Services Industry, Clocking Nearly 20% Growth | Press Release

By 2022 more than 70% of enterprises expect to be using AI to automatically generate business recommendations—Everest Group.

The global Data & Analytics (D&A) market is one of the fastest-growing markets in the services industry. Everest Group predicts double-digit growth (17-19%) for the D&A market with annual services revenues expected to cross the US$100 billion mark by 2022. Further, in an Everest Group survey of 200 global enterprises across multiple industries and geographies, more than 70% said they are either currently using AI systems to automatically generate business decision recommendations or expect to be doing so by 2022.

“Enterprises across all industries and geographies are dealing with an explosion of data—data that is made available by digital transformation, cloud and IoT and made useful by analytics, artificial intelligence and machine learning,” said Vishal Gupta, practice director at Everest Group. “One of the most exciting shifts we are seeing among leading enterprises today is recognition of the need to democratize all of this data to build a data-driven, decision-making culture.”

More specifically, key drivers for growth of the D&A market include the following trends:

  • Enterprises are exhibiting a strong demand for migration from legacy systems and increased adoption of cloud-based services.
  • Data has become the central theme in CXO-level discussions across enterprises in all verticals.
  • New regulations such as GDPR and the California Act are driving demand for data security, privacy and governance.
  • Next-generation technologies are transforming the asset-heavy industries by showcasing the value of data captured by Internet of Things (IoT) sensors across devices.
  • Enterprises are expressing increasing need for data orchestration, data democratization, and quick insight generation to make real-time impactful business decisions.

These findings and more are discussed in Everest Group’s new report, “Data & Analytics (D&A) – State of the Market Report 2020.” This research provides comprehensive coverage of the D&A market, including a market overview and an in-depth look at adoption trends across industries and geographies, key factors driving adoption, the deal landscape, the service provider landscape, and key emerging themes in D&A services.

Additional highlights:

  • The D&A market is growing at a healthy rate. The global D&A market witnessed a robust growth of 18-20% in 2018, touching the US$57-US$62 billion mark in annual revenue. The demand for D&A services remained strong from traditionally leading markets of North America and EMEA, as well as from the emerging APAC market.
  • Banking, Financial Services and Insurance (BFSI) and retail, distribution, and CPG are the most mature industries from an adoption standpoint and together account for almost 45% of the market. Industries such as healthcare & life sciences and hi-tech & telecom showed high momentum caused by regulatory requirements and service providers’ increased focus on developing verticalized solutions beyond mature industries.
  • India continues to be the most preferred location for D&A delivery, given significant talent availability and low-cost advantage. Beyond the tier-1 cities, service providers have started to leverage tier-2/3 cities to further enhance their talent pool and manage costs.

***Download the complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com

Everest Group Releases Enterprise Blockchain Readiness Report, Explores 12 Platforms Including Ardor & Multichain | In the News

Management consulting and research firm Everest Group has released a new market report focusing on the future of blockchain. The report, entitled “BigTech Battle: Assessing Managed Blockchain Platform Readiness for Enterprise Use,” addresses a number of major players developing blockchain projects, including Hewlett Packard, IBM, and Microsoft.

Of course, it is the duty of the companies cited in Everest Group’s report – as well as others in the space – to simplify the process by which organizations can deploy or join blockchain networks in their own industry. This new report will go some way towards clarifying their ability to do so, encompassing insights about established tech heavyweights and new players in the market.

Read more in Coin Speaker

Life & Pensions Insurance BPO Will See 9-11% Growth in 2020 as End-to-End Third-Party Administration Grows—Everest Group | Press Release

L&P insurance BPO scope of services will expand beyond traditional policy administration to value-additive services such as product launch and distribution channel expansion.

Everest Group predicts 9 to 11% growth in the Life and Pension (L&P) insurance business process outsourcing (BPO) market in 2020 on the heels of 9% growth in 2019. Everest Group projects the industry’s most prominent trend in 2020 will be a growth in demand for end-to-end third-party administration (TPA) services and Business Process as a Service (BPaaS).

The L&P insurance BPO market has seen a consistent pace of year-on-year growth in the range of 9 to 10% since 2014 as the industry has experienced a modest evolution in buyer-service provider relationships. L&P insurance third-party outsourcing arrangements are moving beyond transactional services to strategic business growth and transformation support. For example, high-growth services include new product launches, expansion of distribution channels, and customer financial advisory services.

Service providers’ expansion of capabilities to more value-additive services is also absolutely necessary for competitive differentiation, since higher straight-through processing, self-service, and automated process will make the traditional policy administration services more standardized across providers.

To differentiate and also accommodate the growth in demand for end-to-end TPA/BPaaS services, almost all the major service providers continue to invest in core policy administration platforms, digital augmentation applications and talent capabilities.

“In 2020, buyers in the L&P insurance BPO market will significantly favor service providers that have shifted their core value propositions to align with buyers’ strategic growth priorities,” said Skand Bhargava, practice director, Business Process Services, at Everest Group. “In the coming year, we will see third-party outsourcing partnerships redefined around customer satisfaction, digital transformation, operational optimization and innovation in product development and distribution. Many of these demands require digital capabilities, including cloud-based platforms, analytics, and robotic process automation. As a result, we inevitably will see those service providers who have invested in these capabilities widen the competitive gap in the service provider landscape.”

These findings are discussed in more detail in “Life and Pensions (L&P) Insurance BPO: Annual Deal Trends Report 2020.” This report provides a detailed analysis of the L&P insurance BPO market size and growth, buyer adoption trends, solution characteristics, and service provider landscape; it also features a focused analysis of the annuities and pensions BPO market.

Other Key Findings:

  • While new contract signings are declining, the end-of-life legacy systems and the need to free up capital for new-age investments are collectively contributing to larger deals in the market.
  • Apart from the traditional geographies, such as North America and the United Kingdom, the emerging markets are also witnessing decent activity. Asia Pacific and Latin America, with their L&P insurance market growth prospects, would provide greater opportunities in the long term
  • There is a general trend toward expansion of onshore delivery as it allows for quality engagements with buyers.
  • Output-based pricing continues to dominate the market; new-age models such as gainsharing are also witnessing increased interest.
  • The annuities market constitutes more than 35% of the overall L&P insurance BPO market and has been growing at above the market average rate.

***Download the complimentary report abstract.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

Outsourcing Demand Shrinks for Third Consecutive Quarter, According to Everest Group Report on Top Trends in Global Sourcing | Press Release

Bright spots in global sourcing for Q3 include GIC setups, digital services and revenues for offshore heritage providers.

The global sourcing industry posted a 6.7% decline in transactions in the third quarter of 2019, dropping to 444 transactions from 476 transactions recorded in Q2, according to Everest Group. This marks the third consecutive quarter of declining transactions in 2019. From a year-on-year perspective, transactions declined 15.6% from 526 in Q3 2018 to 444 in Q3 2019.

Everest Group also reports these Q3 statistics indicating suppressed growth in the global sourcing market:

  • The total spending on outsourcing contracts fell across the US and Europe (especially the UK) owing to global recessionary sentiments.
  • Offshore heritage service providers have announced considerable layoffs in this quarter to streamline their delivery pyramids and reduce costs.
  • The revenue for global services providers decreased marginally.
  • Both merger and acquisition (M&A) and alliance activity witnessed a decline.

However, within the global outsourcing activity for Q3, a few bright spots appeared:

  • India witnessed growth in activity driven by an increase in new global in-house center (GIC; also known as shared services center) setups, specifically for supporting engineering and digital-focused services.
  • The volume of digital-focused new centers increased both in the onshore as well as the offshore region, with artificial intelligence (AI) continuing as the leading segment across both regions. The activity was largely driven by India and China in offshore/nearshore regions and by the United States in the onshore region.
  • Technology and communication remained the most active sector in offshore/nearshore and onshore locations and accounted for 63% and 50% of total new center setups, respectively. During the quarter, the retail and consumer product goods (CPG) vertical gained traction in onshore locations with nine new setups, compare to four in Q2.

These global sourcing trends are detailed in Everest Group’s recently released Market Vista™: Q4 2019 report. The Market Vista report provides data and analysis highlighting the key trends in the fast-evolving offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GICs, location risks and opportunities, and service provider developments.

Special Focus: Engineering/R&D Sourcing
The Market Vista: Q4 2019 report profiles outsourcing activity in the engineering/R&D space, including an overview of spending and a growth outlook across sectors. In 2018, the enterprises featured in the ER&D Top 200 across eight industries accounted for 56% of the overall ER&D spend globally. By sector, software vendors emerged as the highest spender ($127 billion), edging out the automotive sector, which led in 2017.

“In 2019, we expect the software product industry to remain in the top spot for ER&D spending, probably in the 15% growth range, as enterprise software vendors continue to explore offerings around emerging tech themes,” said H. Karthik, partner, Global Sourcing, at Everest Group. “The medical device sector is expected to experience the next highest growth rate in engineering/R&D spend, driven by software integration in medical devices and the growth of the wearables sector.”

***Download a complimentary 14-page abstract of the report***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

‘Uncertainty Rules Supreme in 2020’ Predicts Everest Group, Based on Survey of Enterprise Execs | Press Release

Three trends will gain momentum, shape enterprise investments next year: customer experience (Cx), digital & data, and the contingent workforce.

Based on a November market survey of enterprise executives, Everest Group predicts that uncertainty will rule supreme in 2020, despite current positive market conditions and better-than-expected enterprise performance in 2019.

With 2020 fast approaching, Everest Group polled 130 senior enterprise stakeholders from Global 1000 companies on their thoughts about growth prospects, investment priorities and challenges they expect for the new year.

The good news from the study: Senior enterprise stakeholders ended 2019 with a slightly more optimistic sentiment about their 2019 performance as compared to their original expectations for the year. Forty-three percent of respondents indicated they had a slightly better than expected (32%) or fantastic (11%) year.

The bad news: Despite positive market conditions that should be creating certainty and high optimism for 2020 — such as historically high stock market, low unemployment, and low interest rates ― market UNcertainty continues to create a drag on industry optimism. In fact, Everest Group reports that organizations are bracing for slower growth in 2020.

Only 45% of enterprise executives surveyed this year are optimistic about growth in 2020, as compared to 57% who expected growth in 2019. Twenty-eight percent of enterprise executives interviewed this year expect flat performance or even a decline in 2020, an increase from 22% who held a negative outlook for 2019.

Whereas enterprise executives projected 2019 revenue growth of 7.6% and headcount growth of 5.1%, executives today project lower growth rates for 2020: 5.4% revenue growth and 3.9% headcount growth.

Based on responses to questions about investment priorities and challenges anticipated for next year, Everest Group predicts that 2020 will be the year when three major trends gain momentum:

1. Customer experience is king. Forty-five percent (45%) of respondents selected customer experience as the top investment priority and the most critical change that must be made in their business model. This remains true even in an economic downturn. When asked to identify top investment priorities for 2020 should the economy strengthen versus if the economy weakened, senior enterprise executives typically had two very different lists, except for their top priority—customer experience—which remained the same for both scenarios.

2. Enterprises do digital and data, or die. Enterprises either learn to do tech or fall too far behind to survive. Rapid technology advances are a key lever to improving customer experiences. To that end, analytics, cloud solutions and automation (RPA) rank highest (in that order) among the capabilities enterprises most seek to develop.

3. The contingent workforce becomes a powerful force for change. A shortage of next-generation skills remains a huge challenge for enterprises. Organizations must treat the contingent workforce not as an inconvenient fringe element in their businesses but as a strategic asset. The contingent workforce is a key part of the labor pool in many organizations, especially for groups like IT. In fact, Everest Group research indicates that 36% of enterprises classify more than 16% of their workforce as contingent workers, a workforce segment that is increasing in size and scope.

“Despite the uncertainty facing enterprises in 2020, the opportunity to win remains, and the stakes to capitalize on the right investments are higher than ever,” said Michel Janssen, chief research guru for Everest Group. “For example, we know that digital transformation is a key investment priority, and rightly so. However, even the best companies are still unable to take advantage of the dizzying array of new digital technologies – and the gap grows for the rest. We’ll see the same dichotomy play out in the areas of customer experience and contingent workforce as well. Those who invest and successfully execute will be few, and the rest will lag behind. Should the uncertainty and slow growth that enterprise executives predict truly bear out in 2020, the gap between leaders and followers will be all the more pronounced.”

***WEBINAR: Thursday, December 5, 9 am CST. ***

The results of this research will be presented by Janssen and Eric Simonson, managing partner at Everest Group, during a complimentary webinar on Thursday, December 5, at 9 am CST. The webinar — “2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme” — will cover:

  • Common sentiments expressed by enterprise executives during Everest Group’s recent market survey on enterprise key issues
  • Leading implications for enterprises engaged with service providers and key value propositions to consider for both insourcing and outsourcing
  • Potential enterprise adjustments around service provider portfolio consolidation, deal size, and value realization

Register here: 2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme.

About Everest Group

Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com.

Shared Services Forum UK Annual Conference 2019 | November 20-21 | Event

The advancement of technology and the dawn of artificial intelligence have produced infinite possibilities for the future of Shared Services and how it impacts the way we work. This year’s conference will explore how we use our past / present knowledge to influence our preparedness for a better tomorrow.

This year’s conference theme is FUTURE VISION – TOMORROW NOW.

When

November 20-21, 2019

Where

Aintree Racecourse, UK

Attendees

Sarah Burnett will be attending the event.

Read more about the event