AI ethicists may be wringing their hands about generative AI’s (gen AI’s) potential to end humanity, but businesses adopting the technology for customer support face more pedestrian, reputational concerns as customers game chatbots for providing poor service.
A recent Everest Group survey of more than 50 global CIOs found that 61% of enterprises are “actively exploring and piloting” gen AI and that 22% have already deployed the technology for one or more business processes.
