Mexico Serves as a New Base for Indian IT Businesses’ Operations Including CXM

Mexico has emerged as the new hotspot for customer experience management (CXM). TCS and Infosys have been present in Mexico for nearly a decade now. Recently, LTIMindtree opened a 100-seat facility.

Mexico’s benefits include geographical closeness and cultural compatibility with both the US and Canada. According to Everest Group, Mexico has a worldwide service talent pool of about 197,000 full-time equivalents. The personnel are proficient in English, Spanish, French, and Portuguese.