Mexico has emerged as the new hotspot for customer experience management (CXM). TCS and Infosys have been present in Mexico for nearly a decade now. Recently, LTIMindtree opened a 100-seat facility.
Mexico’s benefits include geographical closeness and cultural compatibility with both the US and Canada. According to Everest Group, Mexico has a worldwide service talent pool of about 197,000 full-time equivalents. The personnel are proficient in English, Spanish, French, and Portuguese.
