Global IT services spending is poised to surpass the US$2 trillion mark before the end of the decade – an expansion likely to create staffing challenges for service providers.
Reskilling current employees is a tactic that IT service providers currently emphasize. A December 2023 report from Everest Group cited “learning and development” as a strategic priority for most service providers over the next 12 to 18 months. That focus comes amid a “tectonic shift” from hiring to developing talent internally, the report noted.