Category: Uncategorized

‘Indian Offshore Model Will Dominate IT Scene for a Decade’ | In the News

IT markets are picking up to such a degree that both the U.S. and Europe are running out of critical skills, and with this, offshore and Indian alternatives are increasingly becoming attractive for tech buyers, analysts said.

In addition to the skills shortage, the pandemic-induced work-from-home has further raised the openness of global tech buyers to working in a distributed environment, away from onshore (or the client’s location), Peter Bendor-Samuel, CEO, Everest Group, said.

Read more in The Hindu

Analyst Relations Newsletter Q1 2021: Key Highlights from Custom Research

Case #1: Everest Group partnered with a mid-tier system integrator to build a data-driven proactive sales motion for priority accounts to initiate sole sourced pursuits.

The client sought Everest Group support to:

  • Build a data-driven (based on market and account intelligence) proactive pitch for 10 accounts to shape either run-transform or build-transform engagements
  • Provide ongoing support (review and benchmark) to craft effective proposals for each account that moves to a proposal development stage

To assist on this journey, Everest Group supported the client across the following three dimensions:

  • Account prioritization – identification of top target accounts for proactive account pitches based on service provider-specific intelligence and account-specific intelligence
  • Proactive pitch decks – customized pitch decks for each account covering the market and client context, peer insights, the account’s key priorities/mandates, and the service provider’s value proposition that best aligns with the target account’s needs and credentials (capabilities and experience)
  • Pitch-to-proposal support – ongoing pursuit support with incremental content artifacts as well as review and benchmarking support for design of winning proposals


The project helped the client to channel its sales investments, pivoting from offering-based to needs-based pitches, evolving differentiated storytelling, elevating positioning in the account, and increasing mindshare by creating influence via thought leadership.

Case #2: Everest Group conducted a webinar on digital transformation for sustainable resilience – lessons for scaling digital transformation in 2021

While most companies believe they are digital companies, powered by digital platforms, the pandemic has further accelerated the need for Fortune 1000 companies to adopt digital strategies.

In this webinar, we examined and showcased how large enterprises are approaching digital transformation, including their use of data and AI, automation, interactive experiences, Internet of Things, and organizational and talent models. By delving into the data from 2020, we surfaced the structural changes and investments enterprises need to undertake to scale their digital transformation efforts.

The webinar answered the following key questions.

  • What is successful digital transformation in a post-pandemic economy that ensures enterprises thrive?
  • Which themes will dominate digital adoption in 2021?
  • What should you not do in your digital transformation journey?
  • How should you prepare for a post-digital future?

The key takeaways for the participants were:

  • Enterprises need to construct their businesses with data at the foundation.
  • Talent is a major roadblock that needs to be addressed proactively
  • Adopting agility as a default organizational setting
  • Rethinking the platform and partnership ecosystem is essential to drive change at scale
  • An organization’s culture can render all investments and strategies worthless, investing in building a conducive culture is essential to succeed

You can access the on-demand webinar here.

Cloud-native Initiatives Quadruple as Enterprises Seek to Become More Agile, Customer Centric | Press Release

Enterprises are investing in next-gen application development, particularly microservices, containers, service mesh and serverless.

Enterprise adoption of cloud-native applications has quadrupled over a three-year period, according to new research from Everest Group. Standalone cloud-native initiatives jumped 2.5 times in three years. Over the same period, cloud-native engagements per enterprise nearly doubled, jumping from 4-5 to 8-9.

Enterprises’ application portfolios continue to be dominated by monolithic and legacy systems; however, new applications are increasingly being built on cloud-native principles. Everest Group asserts that enterprises need to focus their application strategy on five key tenets to ensure success with modern applications:

  • Evolving the technology stack to include next generation application development concepts such as microservices, containers, service mesh orchestration and serverless
  • Rethinking funding parameters to support shorter development cycles
  • Managing change successfully
  • Embedding security across entire application lifecycles
  • Upskilling talent and targeting the right profiles when hiring

“The talent issue is becoming critical, and although we find that enterprises acknowledge the skills gap, they aren’t yet addressing the gap appropriately,” said Yugal Joshi, vice president at Everest Group. “For example, we analyzed 22,000 developer openings in the United States and found that less than 10% of job postings demand true cloud-native developer skills. Recognizing the need for new talent profiles for digital business is a good start, but to achieve results, enterprises need to target the right profiles when hiring.”

These findings and more are shared in Everest Group’s recently published report, “Cloud-native Application Services – the Cloud-native Juggernaut is Rolling; Be Mindful of Pitfalls.” The research analyzes the evolving dynamics of the cloud-native application services market, including enterprise demand themes, consumption patterns and evolving priorities. This Everest Group “State of the Market” report points to certain areas that need enterprise attention and provides key tenets responsible for the successful execution of application strategy.

***Download a complimentary abstract of the report.***

Additional key findings:

  • Though cloud-based applications are gaining traction across all verticals, Banking, Financial Services and Insurance (BFSI) is the leader. High growth is expected in consumer-facing verticals—especially Telecom, Media and Technology (TMT); Travel, Transportation and Logistics (TTL); and retail and consumer goods—as enterprises in these segments aim to differentiate offerings.
  • Public cloud is taking the lion’s share of cloud-native business. Among hyperscalers, AWS continues to maintain a significant lead with more than 50% of engagements.

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global enterprises, service providers, and investors. Through our research-informed insights and deep experience, we guide clients in their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com/

Operational Efficiency and CX to Drive RPA Adoption into 2022 | In the News

The COVID-19 crisis exposed the inefficiencies of legacy business models. It also challenged the very survival of businesses that rely on manual operations. This forced businesses to accept the importance of automation for ensuring business resilience, agility and growth.

The Everest Group touted that the global Robotic Process Automation (RPA) software market surpassed US$1.2 billion at the end of 2019, posting a healthy year-on-year pre-pandemic growth of over 75%. Although the pandemic slowed growth in 2020, the Everest Group expects RPA adoption to experience a significant uptick coming out of the crisis.

Read more in Future CIO

Analyst Relations Newsletter Q4 2020: Key Highlights from Custom Research

Case #1: Assisted an Indian pure-play engineering services provider in identifying opportunities arising from enterprise sentiment to move away from China

Our service provider client wanted to play a key role in helping its customers set up / scale up their engineering facilities as they plan to move away from China, as well as offer its low-volume manufacturing facilities to help serve customers from India.

We assisted the client in a couple of ways:

  • We prioritized the list of accounts that the client could pursue by following a detailed methodology that analyzed each account’s market dynamics in China, propensity to move away from China, and broader macroeconomic trends, among others
  • We helped the client to create executive pitch decks for all prioritized accounts, crafting key messages and developing collateral highlighting the potential benefits of moving away from China, while also articulating our client’s associated capabilities and experience that would play a key role in supporting such a move

Case #2: Speaking engagement at GSMA Thrive North America

Akshat Vaid, VP, Engineering Services, moderated a panel discussion at GSMA Thrive North America, participating in HCL’s Virtual Panel Discussion on “ORAN Adoption and Engineering Imperatives in 5G.” The panel, which featured representatives from Deutsche Telekom, RedHat, AMD, HCL, VMWare, and Mavenir, discussed issues such as the changing telecom ecosystem, drivers behind innovation in ORAN, security challenges posed by ORAN, and the challenges facing the broader ecosystem.

Identifying Automation Opportunities for Human Resources | In the News

Human resources (HR) departments are fast-rising stars when it comes to successfully deploying Robotic Process Automation (RPA).  A case in point: RPA deployments for HR shot up by 50 percent between 2019 and 2020, according to the 2019-2020 Sierra-Cedar HR Systems Survey.

According to a recent report by the Everest Group, the processes of an HR department can be divided into three categories: operational services, value-added services, and strategy.

Read more in Automation Anywhere

Stealth Cybersecurity Company Cerby Raises $3.5 Million | In the News

Stealth cybersecurity company Cerby announced it raised a $3.5 million seed round led by Bowery Capital with participation from AV8 Ventures, Global Founders Capital, and the Incubate Fund US. This first round of funding was raised by Cerby co-founders Belsasar Lepe and Vidal Gonzalez. Cerby will utilize the funding round to accelerate both product development and hiring.

Cerby enables enterprises to embrace the trend of end users increasingly selecting their own work applications without IT and security oversight. This phenomenon is known as Shadow IT and the Everest Group predicts up to 50% of IT spend lurks in these shadows.

Read more in Pulse 2.0

Analyst Relations Newsletter Q3 2020: Key Highlights from Custom Research

Case #1: Competitive strategy to drive growth – for the CEO of large IT services provider

The client, CEO of one of the world’s largest IT service providers headquartered in US, wanted to understand how key competitors were realigning to the changing nature of demand – new technologies, SaaS-oriented consumption, and business taking over from IT in defining digital demand.

To address our client’s needs, we:

  • Applied our subject matter expertise on the global IT services supply ecosystem to build a strong set of hypotheses around competitors’ strategies
  • Augmented it with significant primary research with clients and other industry watchers (investors, clients, and former employees) to validate assumptions
  • Built recommendations on an array of dimensions – service delivery model, client relationship management, large deal strategy, and innovation investments, among others

Our client used these recommendations to define action items for both, his markets and his operations team.

Case #2: Delivery model optimization – for the COO for major IT service provider

The client, COO of a major service IT services provider, sought our support to aid in a significant transformation project he was leading for his organization – changing the delivery model to align to the new normal remote working model, post COVID.

We supported our client with a set of detailed dashboards and reports including:

  • Analysis of its key client segments on services procurement, talent needs, and productivity needs
  • Analysis of key competitors on the evolution of their delivery models (SWOT analysis)
  • Assessment of the client’s organization to identify gaps and strengths in demand and the firm’s competitive alignment

We worked with the COO and his team to plug in the data points and recommendations needed for his planning exercise. As a final step, we helped develop a set of metrics to enable our client define the end state and track progress.

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