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Analyst Relations Newsletter Q4 2020: Key Highlights from Custom Research

Case #1: Assisted an Indian pure-play engineering services provider in identifying opportunities arising from enterprise sentiment to move away from China

Our service provider client wanted to play a key role in helping its customers set up / scale up their engineering facilities as they plan to move away from China, as well as offer its low-volume manufacturing facilities to help serve customers from India.

We assisted the client in a couple of ways:

  • We prioritized the list of accounts that the client could pursue by following a detailed methodology that analyzed each account’s market dynamics in China, propensity to move away from China, and broader macroeconomic trends, among others
  • We helped the client to create executive pitch decks for all prioritized accounts, crafting key messages and developing collateral highlighting the potential benefits of moving away from China, while also articulating our client’s associated capabilities and experience that would play a key role in supporting such a move

Case #2: Speaking engagement at GSMA Thrive North America

Akshat Vaid, VP, Engineering Services, moderated a panel discussion at GSMA Thrive North America, participating in HCL’s Virtual Panel Discussion on “ORAN Adoption and Engineering Imperatives in 5G.” The panel, which featured representatives from Deutsche Telekom, RedHat, AMD, HCL, VMWare, and Mavenir, discussed issues such as the changing telecom ecosystem, drivers behind innovation in ORAN, security challenges posed by ORAN, and the challenges facing the broader ecosystem.

Identifying Automation Opportunities for Human Resources | In the News

Human resources (HR) departments are fast-rising stars when it comes to successfully deploying Robotic Process Automation (RPA).  A case in point: RPA deployments for HR shot up by 50 percent between 2019 and 2020, according to the 2019-2020 Sierra-Cedar HR Systems Survey.

According to a recent report by the Everest Group, the processes of an HR department can be divided into three categories: operational services, value-added services, and strategy.

Read more in Automation Anywhere

Stealth Cybersecurity Company Cerby Raises $3.5 Million | In the News

Stealth cybersecurity company Cerby announced it raised a $3.5 million seed round led by Bowery Capital with participation from AV8 Ventures, Global Founders Capital, and the Incubate Fund US. This first round of funding was raised by Cerby co-founders Belsasar Lepe and Vidal Gonzalez. Cerby will utilize the funding round to accelerate both product development and hiring.

Cerby enables enterprises to embrace the trend of end users increasingly selecting their own work applications without IT and security oversight. This phenomenon is known as Shadow IT and the Everest Group predicts up to 50% of IT spend lurks in these shadows.

Read more in Pulse 2.0

Analyst Relations Newsletter Q3 2020: Key Highlights from Custom Research

Case #1: Competitive strategy to drive growth – for the CEO of large IT services provider

The client, CEO of one of the world’s largest IT service providers headquartered in US, wanted to understand how key competitors were realigning to the changing nature of demand – new technologies, SaaS-oriented consumption, and business taking over from IT in defining digital demand.

To address our client’s needs, we:

  • Applied our subject matter expertise on the global IT services supply ecosystem to build a strong set of hypotheses around competitors’ strategies
  • Augmented it with significant primary research with clients and other industry watchers (investors, clients, and former employees) to validate assumptions
  • Built recommendations on an array of dimensions – service delivery model, client relationship management, large deal strategy, and innovation investments, among others

Our client used these recommendations to define action items for both, his markets and his operations team.

Case #2: Delivery model optimization – for the COO for major IT service provider

The client, COO of a major service IT services provider, sought our support to aid in a significant transformation project he was leading for his organization – changing the delivery model to align to the new normal remote working model, post COVID.

We supported our client with a set of detailed dashboards and reports including:

  • Analysis of its key client segments on services procurement, talent needs, and productivity needs
  • Analysis of key competitors on the evolution of their delivery models (SWOT analysis)
  • Assessment of the client’s organization to identify gaps and strengths in demand and the firm’s competitive alignment

We worked with the COO and his team to plug in the data points and recommendations needed for his planning exercise. As a final step, we helped develop a set of metrics to enable our client define the end state and track progress.

How Companies Unleash Value Creation Through Collaborative Networks | Blog

Ecosystems always existed in businesses, but the importance of collaboration across ecosystems dramatically increases today in the effort to create new value. However, the underlying software architecture – traditional database technology – that supports collaboration was built for a siloed, boundaried approach to business, not a networked approach among multiple enterprises or even multiple industries. Read more on my blog

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