IT Big 3 to Offer Artificial Intelligence as a Platform | In the News

By | Uncategorized

Indian IT services providers Tata Consultancy Services (TCS), InfosysNSE 0.82 % and WiproNSE 0.93 % are betting on artificial intelligence (AI) platforms to improve delivery of solutions and drive faster growth from clients.

However, it could be a little off the mark to call these solutions AI platforms yet. Technology service providers “are conflating their investments in IP platforms with their investments in AI. For example, Ignio does have a small AI component, but most of the product is not AI but rules-based and procedural,” said Peter Bendor-Samuel, CEO of Everest Group, an IT advisory and research firm.

Read more in Economic Times


It-Bpo Road Map Recalibration All Set for Completion in September | In the News

By | Uncategorized

The Information Technology (IT) and Business Process Association of the Philippines (Ibpap) expects to finish next month its review of the industry road map, as it seeks to achieve the goals it set to remain significant in the ever-changing business environment.

“I think the target is within September we should be able to come up with the recalibration of the road map that happened two years ago,” BPAP Chairman Lito Tayag told reporters last week during the fiscal year-ender dinner hosted by Accenture Philippines for the media in Bonifacio Global City, Taguig.

According to him, they are still waiting for the final report of Everest Group, the research and consulting company they contracted.

Read more in Business Mirror

Analyst Relations Newsletter Q3 2019: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent Everest Group custom research projects

Case #1: A leading BPS provider asked for our assistance in developing a differentiated value proposition in the healthcare market.

The client, a leading provider of healthcare payer and provider BPO services wanted to understand emerging trends and their impact on the claims processing ecosystem within the healthcare market. The client also sought to understand the key gaps in its current offerings portfolio and to develop a way forward to address these gaps.

Everest Group’s approach: Everest Group conducted a detailed assessment of the claims processing technology and services ecosystem, and identified and evaluated multiple paths that the provider could pursue. We also helped the service provider create a targeted pitch deck, along with internal strategy documents, to help the sales team effectively converse with clients.

Case #2: A leading Recruitment Process Outsourcing (RPO) provider engaged us to help in identifying, assessing and prioritizing target market opportunities.

Everest Group’s approach: We conducted a detailed analysis on more than 20 single-country markets and prioritized the identified countries based on market attractiveness of the opportunity. For each country, the analysis covered the following dimensions:

  • Market size and growth (historic and projected)
  • Potential and penetration
  • Single-country and multi-country RPO prevalence
  • Competitive landscape
  • Opportunity size over the next three to five years

We presented detailed, actionable insights and recommendations for each target country on go-to-market strategy, target buyer segments, and solution elements to consider, all of which helped the client shape its approach, market entry, and growth strategy.

How Enterprises Are Leveraging Data & Analytics to Deliver 2X More Value from Their Shared Services Centers | Webinar

By | Uncategorized, Webinars

60-minute webinar held live on Tuesday, May 21, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download the Presentation

As technology adoption increases exponentially, organizations are challenged by the proliferation of data that the technology generates. Increasingly, Shared Services / Global In-house Centers (GICs) are leading their organizations’ efforts to tame data and derive key insights from it.

Based on our recent Pinnacle Model research on data & analytics maturity in SSCs/GICs, this webinar will show executives how they can build capabilities in their SSCs/GICs to turn this challenge into a strategic asset, generating value and enhancing service delivery.

In this fast-paced session, we’ll answer the following:

  • What roles do best-in-class GICs play in global data & analytics programs?
  • How do best-in-class GICs attract and retain talent with relevant skills for data & analytics? What supporting programs have they developed to support these efforts?
  • How are best-in-class GICs funding these initiatives?
  • How are best-in-class GICs addressing associated technology challenges that impact their data & analytics teams?
  • What actual cost savings and operational and strategic impacts are GICs creating for their parent organizations through data & analytics leverage?

Who should attend, and why?
The webinar content is geared toward global stakeholders responsible for Shared Services / Global In-house Centers (GICs) and Global Business Services (GBS), as well as their Heads of Human Resources and Senior Strategy Executives.

Attendees will walk away with five key differentiating capabilities that characterize Pinnacle, or best-in-class, GICs.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

H. Karthik
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Shailee Raychaudhuri
Senior Analyst
Everest Group

Outsourcing Pricing: Do You Know What You Don’t Know? (Key Trends Impacting Your Agreements) | Webinar

By | Uncategorized, Webinars

60-minute webinar held live on Thursday, May 9, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download the Presentation

Do you know what you don’t know? The method and manner of pricing outsourcing deals never stops changing. Some trends are rapid and significant – and others simply incremental. Join us as we explore the pricing changes related to IT and BPO transactions, as reported by your peers.

We’ll cover major disruptions, the impact of geopolitical restrictions, and key commercial contract terms (nothing is taboo!).

From this session, you’ll be able to answer the following:

  • What are the current pricing-related trends impacting both enterprises and service providers?
  • Are there areas of high variation in my commercial contracts that could lead to seemingly counter-intuitive deal pricing behavior?
  • Are there near-term price movements that I should expect and be prepared for?
  • What direction are outsourcing contract tenets trending toward?

Who should attend, and why?
This webinar will offer results from our recent market survey on outsourcing pricing trends, coupled with our insights into what these trends mean for you and how to take advantage of them to drive business impact.

The content is geared to senior executives –
Enterprises: Strategic Sourcing, Vendor Management, Contract Management, CPO, CIO

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback. In addition, you’ll also receive details on how to participate in our labor rates special offer, covering complementary price checks for up to three standard roles in three different countries.

Michel Janssen
Chief Research Guru
Everest Group

Abhishek Sharma
Everest Group

How is RPA Assisting Businesses in Scaling Operations | In the News

By | Uncategorized

It is estimated by McKinsey & Co. that automation systems could well and truly, undertake the work of up to 140 million jobs by 2025.

Everest Group reports that Robotic Process Automation is likely to lead to a cost reduction of close to 65% with its potential to register data at the transactional level, thereby enabling decision-making which is swift, precise and predictive. Organizations that stick to a watertight RPA implementation strategy will soon outpace those who still depend on human capital for all their processes.

Read more in Customer Think

Analyst Relations Newsletter Q2 2019: Key Highlights from Custom Research

By | Uncategorized

Key highlights from recent custom research projects by Everest Group

Case #1: A large U.S.-based health insurance payer needed help in building an internal business case to seek funding for a new IT platform.

Everest Group’s approach: We took a two-pronged approach to the project:

  • Developed a framework to correlate investments in platform modernization with business, operational, and cost impact
  • Conducted peer assessment research to compare our client’s maturity with a select group of industry peers. We assessed the client and 12 other health insurers on the parameters identified and created a strong case for impact through investments

Our client realized a couple of key benefits from the research. First, the information helped the client to assess, compare, and benchmark its investments and the impact created. Second, using the information we provided, we identified gap areas, quantified differences from peers, and suggested a concrete road map for future investments.

Case #2: A leading U.S.-based healthcare services vendor engaged us to identify a select group of health systems and build account-specific insights not only enhance their understanding of each health system but to identify their propensity to adopt the vendor’s analytics-based value proposition.

Everest Group’s approach: We developed an account prioritization model to assess 4,000+ hospitals and 500+ health systems, which we down-selected to 15 based on five criteria and the vendor’s inputs. From there, we conducted deeper analysis to understand the extent each health system’s investment in value-based care, including the existing technology landscape, underlying infrastructure, value-based initiatives, and relationships with other vendors and/or service providers. With that information, we evaluated each account on six parameters/factors to determine which accounts were most amenable to adopting analytics.

The benefits for our client included the identification of account-specific insights for each potential opportunity and several detailed approaches to each account including account-specific explicit need, a CXO-level talk track, and/or account-specific investments.