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Analyst Relations Newsletter Q2 2023: Key Highlights from Custom Research

How Everest Group supported a F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements | Case Example

  • The client: One of the largest global oil and gas companies
  • Problem statement: Support this F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements by its ITS partners
  • Key objectives
    • To identify and baseline the client’s ITS partners’ performance indicators along key dimensions such as management culture, service delivery, contract management, project management, and governance model – against best-in-class industry standards
    • To identify and recommend approaches and best practices to drive fundamental and meaningful productivity improvements for the client’s ITS partners
  • Our approach: Everest Group took a three-step approach to help the client
    1. Established enterprise baseline:  Examined the as-is-state of the existing client environment across multiple dimensions such as performance and throughput, project management, and technology used. This was achieved through interaction with multiple client stakeholders across different IT stacks along with their services provider partners
    2. Established market best practices and benchmarked the enterprise’s current state: Developed a robust set of benchmarks comparing the performance indicators of their existing ITS partners with an aggregated best-in-class view across the ITS provider competitive landscape on competitors
    3. Recommended actions to close identified gaps: Provided insights, guidance, and benchmarks that helped the client assess and recommend suggestions to its ITS partners
  • Key findings and impact created​:
    • ​Best-in-class state definition and analysis (qualitative and quantitative insights) along with a benchmarking study allowed the client to reassess its contracts with its ITS partners and implement best practices
    • The study also provided the client with a series of action steps to close identified gaps and enhance the relationship with its ITS partner

Analyst Relations Newsletter Q1 2023: Key Highlights from Custom Research

Global QSR Restaurant​: Review of Oracle financials and HCM implementation solution and fee proposed by a Tier 1 SI​ | Case Example

  • The client: Global quick service restaurant (QSR)​ chain with a presence in multiple countries around the world​
  • The problem statement:
    • Benchmark pricing and effort proposal for an Oracle fusion (financials + procurement) implementation​
    • Fixed fee arrangement b/w the client and the vendor coupled with a complex pricing model​
  • Our approach: Everest Group started with a detailed requirement gathering exercise of the vendor’s proposed solution, including assumptions around the extensions (reports, integrations, conversions, etc.), number of L4 processes that were being configured, client participation, and clear RACI expectations​
  • Solution: Benchmarked configuration effort for individual L4 processes (RTR, O2C, DTS, etc.). Clear assumptions around extensions, including the complexity split, helped us arrive at the market effort for similar sized customers and implementations​
  • Price: Performed price benchmarking for a complex input model that was not based on rate cards but based on the phase (Advisory, blueprinting, coding, and testing) where the resource was expected to be onboarded during the SDLC. Eventually, helped them develop a document that would help them in future similar proposal review situations covering best practices on pricing, solution sizing, and contracting​
  • Key findings/recommendations​:
    • ​Identified opportunities for solution optimization, including effort reductions, shoring optimization, etc.​
    • Advised on introducing a rate card aligned structure to have better transparency on roles and their market pricing​
    • Helped the client right-size and right-price their engagement through a combination of solution and price-related recommendations

Through perseverance and your exceptional insight, we have gotten this deal contract to a much better place than where we were.

– Head of IT Vendor Governance, Leading Global QSR

Senior Salesforce Administrator – UK (Hybrid)

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Job Title: Senior Salesforce Administrator
Location: London Area, UK (Hybrid)
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Everest Group is a global firm, with headquarters in Dallas and offices across the US, Canada, the UK, and India. This role is for our London office, but the candidate can be based from home and must be eligible to work in the United Kingdom.

Job overview

As Senior Salesforce Administrator, you will play a vital role in Everest Group’s success by communicating, prioritizing, and managing all aspects of our Salesforce usage. We are looking for a proactive Salesforce expert to improve our CRM to drive efficiencies across the organization.

Key responsibilities

  • Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
  • Implement Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, reports, etc.
  • Manage a sandbox environment
  • Identify and gather requirements for scalable solutions
  • Focus on exceptional user experience
  • Implement best practices
  • Identify unused or underutilized platform features
  • Create a platform roadmap and define priorities
  • Own the communication of any platform changes to end users and stakeholders
  • Manage data to improve Salesforce data quality
  • Implement rules and automation as needed
  • Conduct security reviews, release updates, health check, and optimizer
  • Monitor and improve user adoption
  • Manage integrated applications and third-party suppliers

Required skills / Aptitude

Strong Salesforce product knowledge, specifically experience with:

  • Implementing Salesforce configuration changes
  • Using Case Workflows, High Velocity Sales, Salesforce Inbox, and Einstein Activity Capture
  • Translating requirements into technical solutions
  • Designing scalable, best-practice solutions
  • Change management and governance
  • Training end users and key stakeholders
  • Technical documentations

Ideal Candidate also has:

  • Hands-on with Sales & Service Cloud
  • Triggers/Apex code knowledge
  • A proactive attitude to platform enhancements
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Advanced Administrator, Platform App Builder certifications preferred
  • Certified Salesforce Administrator preferred
  • Bachelor’s/Postgraduate degree, or professional qualification

Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations.

For more information on how Everest Group processes your personal information, please read our Privacy Notice. By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can write to us at [email protected]

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

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Digital Engagement Strategist – US (Remote)

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Job Title: Digital Engagement Strategist
Location: United States (Remote)
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com.

 

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

 

Job overview

Everest Group is looking for a remote Digital Marketing Strategist to drive engagement through live events and social media community management. This individual would be a key member of the digital team focused on supporting our events including webinars, LinkedIn Live stream events and tradeshows/in-person events. They would also be a skilled social media community manager, with a focus on b2b growth and engagement across social media platforms such as LinkedIn.

 

The ideal candidate will have 3-5 years of marketing experience, possess strong writing skills with a passion for digital engagement, project, and event coordination skills. Additionally, the candidate must be a detail-orientated collaborator with the ability to initiate and manage projects independently

 

Key responsibilities

Webinars and Events

  • Assist in the management and execution of the firm’s webinars and online events
  • Excellent project management skills to balance multiple deadlines associated with each event
  • Manage all aspects of event launch from setup, promotion to post-promotion and follow-up
  • Sense of responsibility and ownership around success and engagement of our events

Social Media and Writing

  • Experience in writing for b2b marketing campaigns/objectives
  • Knowledge of social media platforms and community engagement/management
  • Excellent writing and editing skills
  • Create compelling and consistent messaging for digital mediums to drive responses and engagement
  • Passion for testing and learning from others as to what works and what drives responses from our community
  • Review and edit other team members’ content as needed

What You Will Bring

  • 3-5 years of marketing experience
  • Webinar or Live Event Platform experience
  • Passion for digital marketing that results in clear, measurable business impact
  • Ability to create short- and long-plans and execute
  • Editorial mindset that seeks to understand what audiences engage with and how to create it
  • Ability to test content and analyze metrics to continuously improve performance
  • Experience working within a small team whose members have overlapping responsibilities and complementary skill sets
  • Excellent project management skills and ability to work on multiple projects simultaneously
  • Attention to detail
  • Strong writing and editing skills
  • Ability to prioritize activities with limited direction
  • Motivated by a fast-paced, entrepreneurial-like atmosphere, where you can make significant contributions
  • Enjoy working with smart people across the globe, including extended marketing team members, sales directors, analysts, consultants, industry partners, and senior executives
  • Proactive, strategic thinker, and swift executioner
  • B2B Marketing experience preferred
  • Professional services firm experience preferred

For more information on how Everest Group processes your personal information, please read our Privacy Notice. By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can write to us at [email protected]

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

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Marketing Executive – UK (Hybrid)

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Job Title: Marketing Executive
Location: London Area, UK (Hybrid)
Industry: Research and Advisory Services
Company: Everest Group

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world. For more information, visit www.everestgrp.com.

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Everest Group is a global firm, with headquarters in Dallas and offices across the US, Canada, the UK, and India. This role is for our London office, but the candidate can be based from home and must be eligible to work in the United Kingdom.

Job overview

This is an exciting new opportunity to support the growth of Everest Group within the UK and Europe. Reporting directly to the EMEA Marketing Director, you will help implement marketing campaigns aligned with the region’s demographics and work closely with our global marketing team, senior internal stakeholders, and the sales team. You will support the development and implementation of solid online and offline marketing campaigns, including organising events, hosting webinars, managing conference partnerships, etc. This is an ideal role for a goal-oriented professional looking for mentorship and wide-ranging experience in a growing company.

Key responsibilities

  • Play a critical role in planning online and offline campaigns to generate new leads and expand brand coverage
  • Plan and manage corporate webinars
  • Assist in event production and planning by sourcing venues, targeting clients, and promoting and occasionally attending events (e.g., executive dinners, roundtables, conferences, seminars etc.)
  • Craft client invitations, proofread and edit for online and offline events, and contribute to the regional newsletter and other corporate communications
  • Leverage analytics in CRM
  • Update data and produce monthly and quarterly reporting
  • Support the creation of regional assets and posts for social media activity
  • Encourage and assist the regional team on increasing social presence
  • Leverage company-wide campaigns, encouraging engagement with Europe targets
  • Support the client follow-up process
  • Work closely and regularly with the wider marketing team to ensure standard processes are followed and regional campaigns are transparent
  • Support the execution of annual marketing plans and provide insights and recommendations to improve results

Required skills / Aptitude

  • B2B, professional services marketing experience
  • Event management experience, including delivering both in-person and online events (emphasis on webinars)
  • Digital marketing experience, including marketing database management tools and CRM (Salesforce preferred)
  • Strong oral, written and presentation skills
  • Strong interpersonal skills and team-player mentality with the ability to influence across the organization
  • Excellent organizational and project management skills with the ability to work on multiple projects simultaneously
  • Ability to take self-initiative and ownership, roll-up sleeves, make strategic decisions, and deliver results with a sense of urgency
  • Demonstrated track record of creating & executing marketing strategy and tactics
  • Strong analytical acumen to derive insights from sales and market data to inform marketing strategies and evaluate effectiveness of marketing programs
  • Ability to develop creative solutions, including writing/editing copy and directing graphic design while working within our regulatory and legal procedures

Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations.

For more information on how Everest Group processes your personal information, please read our Privacy Notice. By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can write to us at [email protected]

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

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Analyst Relations Newsletter Q4 2022: Key Highlights from Custom Research

Case #1: Everest Group Creates Six-year Strategy Roadmap for the Philippines IT-BP Industry

The roadmap establishes the vision, goals, and strategic priorities along with the necessary interventions required to enable the industry to remain competitive and ensure continued growth.

    • The client, IT-BP Association of the Philippines (IBPAP), is the primary trade body and advocacy group of the Philippines’ IT and Business Process Management (IT-BPM) sector
    • As the world’s second-largest IT-BP service delivery destination, IBPAP, together with its partner sub-sector associations (contact center and business process, IT, healthcare, global in-house centers, animation, and game development), commissioned Everest Group for the development of the Philippines IT-BPM Industry Roadmap 2028. The roadmap is envisioned to serve as the industry’s six-year blueprint in solidifying the country’s position as a global leader for IT-BPM services
    • Everest Group leveraged its proprietary 5A framework to Assess the current global and Philippines IT-BPM landscape, Aspire for a future-ready vision to succeed in the future of work, Activate the necessary actions to capitalize on key enablers, Amplify the Philippines’ value proposition, and Actualize the desired outcomes from the roadmap
    • Everest Group worked closely with IBPAP, sub-sector associations, IT-BP companies in the Philippines, and other ecosystem partners over a period of six months to evaluate the current industry landscape, challenges, and future priorities. Everest Group leveraged its market understanding and connected with leaders in the global IT-BP market and Philippines industry to identify the strength, gaps, and potential opportunity areas
    • The 2028 Roadmap has helped key stakeholders in the Philippines to:
      • Establish the IT-BP industry vision along with six sub-sectors, for the next wave of growth till 2028
      • Align on potential growth areas and strategy to differentiate
      • Identify priority investment areas for the IT-BP industry, especially across talent attraction & development, legislative & policy shaping, and digital transformation, among others
      • Obtain buy-in for industry requirements from ecosystem partners (e.g., Government, telecom players, real-estate companies)
      • Establish a differentiated market position for the Philippines IT-BPM industry and six sub-sectors, including opportunities to attract global investment
      • Amplify the Philippines IT-BPM value proposition across global buyers
    • The overall IT-BP industry was released in September at IBPAP’s annual industry conference – International Innovation Summit 2022. This was followed by the release of six sub-sector roadmaps at their respective annual conferences/industry events
    • IBPAP has already started implementing the Roadmap recommendations and has realized early success across multiple areas. For example, it:
      • Received approval for unrestricted work from home from the Government
      • Obtained clarity on incentives availability for the IT-BP industry
      • Aligned with real-estate and telecom companies to invest in infrastructure development across metro and non-metro areas
      • Launched a targeted marketing program to promote the Philippines IT-BPM industry
      • Initiated processes to create an industry skill development program
    • Click here to access a complimentary copy of the Executive Summary of the Philippine IT-BPM Industry Roadmap 2028

Case #2: Everest Group Supports a Multinational Cyclical Commodities Major in Its Future Location and Workforce Strategy

    • Everest Group was engaged by the Vice President of Global Talent Acquisition of one of the top 10 global cyclical commodities majors to create a future location and talent strategy for IT services delivery
    • Everest Group worked closely with the client’s global IT leadership and HR teams and helped the client via a two-phased engagement covering:
      • Location intelligence: Everest Group provided deep location intelligence for 14 locations and 13 IT skills covering talent availability, talent scalability, trends and insights impacting talent sustainability (e.g., growth trends, entry-level talent, re-skillability, talent migration pattern, diversity), financial attractiveness, and operating & business environment
      • Talent fulfillment strategy: Everest Group provided market intelligence on best practices adopted by peers to build a sustainable talent model and enhance talent management (acquisitions, retention, and development) practices across the firm
    • Talent sourcing strategy (permanent vs. contingent workforce/contract to hire)
    • Key sources of talent and channel mix (e.g., recruitment agencies, campus programs, job portals, incubator/accelerator programs, employee referrals, career fairs)
    • Innovative ways to improve the effectiveness of the talent acquisition model (hiring process, use of external partners, round-the-year hiring, improving quality of talent pipeline, approaches to improve candidate engagement, TA team structure)
    • Measures to improve brand positioning in the talent market (e.g., social media marketing, creating brand ambassadors)
    • Over the subsequent two quarters, the client utilized the intelligence for:
      • Re-alignment with business on hiring goals
      • Prioritization of skills for recruitment and trigger work on substituting or changing the skills mix in certain profiles
      • Agreement on the need for a new location for talent sourcing
      • Changes in the operating model for recruitment operations

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