How Everest Group supported a F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements | Case Example
- The client: One of the largest global oil and gas companies
- Problem statement: Support this F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements by its ITS partners
- Key objectives
- To identify and baseline the client’s ITS partners’ performance indicators along key dimensions such as management culture, service delivery, contract management, project management, and governance model – against best-in-class industry standards
- To identify and recommend approaches and best practices to drive fundamental and meaningful productivity improvements for the client’s ITS partners
- Our approach: Everest Group took a three-step approach to help the client
- Established enterprise baseline: Examined the as-is-state of the existing client environment across multiple dimensions such as performance and throughput, project management, and technology used. This was achieved through interaction with multiple client stakeholders across different IT stacks along with their services provider partners
- Established market best practices and benchmarked the enterprise’s current state: Developed a robust set of benchmarks comparing the performance indicators of their existing ITS partners with an aggregated best-in-class view across the ITS provider competitive landscape on competitors
- Recommended actions to close identified gaps: Provided insights, guidance, and benchmarks that helped the client assess and recommend suggestions to its ITS partners
- Key findings and impact created:
- Best-in-class state definition and analysis (qualitative and quantitative insights) along with a benchmarking study allowed the client to reassess its contracts with its ITS partners and implement best practices
- The study also provided the client with a series of action steps to close identified gaps and enhance the relationship with its ITS partner
