Companies now face an acute talent shortage, particularly for digital skills. As I described in my recent blog, this talent shortage means companies must now pay a lot more for new talent and pay more for existing talent to keep them from leaving. Consequently, it will bust corporate budgets for 2021, and it is already causing a boom in offshoring. Company executives now ask me whether I believe this will turn out to be a short-term imbalance between supply and demand or if secular forces at play that will make the talent shortage a much longer-term issue.
Diversity is Gaining Ground in BPS – Why Your Organization Should Care
While not new concepts to the services industry, the COVID-19 pandemic has [...]