What’s Ahead After a Decade of Digital Transformation? | Webinar

October 11, 2022

ON-DEMAND WEBINAR

What's Ahead After a Decade of Digital Transformation?

Access the on-demand webinar, delivered live on October 11, 2022.

In 2013, the term digital transformation gained dominant mindshare across leading companies and has since been a priority for over a decade. The next decade promises to be dramatically different – with exciting new opportunities and critical challenges that enterprises will need to deeply understand, as they rethink their digital transformation strategies.

Join this webinar as our analysts share perspectives on what’s in store for the digital transformation industry and provide recommendations and best practices on how to keep pace with exponential technologies such as web 3.0, metaverse, and quantum computing.

What questions will the webinar answer for the participants?

What will digital transformation look like over the next decade?
What opportunities and capabilities are needed to serve this industry?
How will technologies, processes, and business networks evolve?
What were the pitfalls witnessed in the last decade, and how can we avoid them in the next decade?

Who should attend?

CEOs
CIOs
CTOs
Chief digital officers
Chief data officers
Head of cloud
Head of CX
Head of digital strategy
Head of digital consulting

Arpita Dwivedi

Practice Director

Yugal Joshi

Partner

Nitish Mittal

Partner

How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar

October 4, 2022

On-Demand Webinar

How are Leading Organizations Delivering Exceptional Customer Experience?

The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services.

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CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Join this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.

We will explore:

What the developing key trends in the CX industry are
How businesses are delivering services to their customers, and what is most effective
Which key factors CX leaders should consider when thinking about CX strategy
How global service partners can help maximize CX capabilities

Who should attend?

Chief customer officer
Chief customer experience officer
Head of customer experience
Head of customer service
Head of customer operations
VP of customer experience
Head of service delivery

David Rickard

Vice President

Chhandak Biswas

Practice Director

Task Mining Playbook: Featuring Bayer Case Study | On-demand Webinar

September 29, 2022

In this on-demand webinar, Amardeep Modi, VP at Everest Group, will join a panel to discuss why organizations demand deeper visibility into people, processes, and technology.

You will learn:

Why traditional manual techniques for process discovery are a barrier to scale
How organizations can kick-start their task mining journey
How technology leaders can drive a shift towards task mining in their organizations, and more

Watch Now

Presenters

Amardeep Modi
VP, Everest Group

Jürgen Winandi
Group Product Manager, Automation, Bayer

Samson David
CEO, Soroco

Watch Now

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

September 27, 2022

ON-DEMAND WEBINAR

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving?

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

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Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers.

What questions will the webinar answer for the participants?

How are organisations in Europe and the UK embracing sovereignty and sustainability as a part of their cloud transformation?
What are the critical investment areas and key challenges faced in this journey?
What opportunities exist for technology and service providers?
How will this ecosystem evolve as we approach a recession?

Who should attend?

CIOs and CTOs
Sourcing and procurement leaders
Heads of cloud, sustainability, and government relations
ESG officers / Chief sustainability officers
Service providers and technology vendors

Nitish Mittal

Partner

Deepti Sekhri

Senior Analyst

Simon Thomas

Senior Analyst

A Blue Print for Outperforming in the Next Normal | Webinar

September 27, 2022

Join Everest Group’s Alisha Mittal on this webinar in which the panel will discuss how leading organizations are driving resiliency, responsiveness, reliability, and receptivity with digital at scale and speed, and deep cultural shifts.

When

Tuesday, September 27, 2022, at 9:00 am CST, 10:00 am EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

Alisha Mittal

Vice President, Everest Group

Clifton Menezes

Global ADMnext Offer Lead, Capgemini

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

September 22, 2022

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore:

T&S use cases for the metaverse
Risk mitigation strategies for challenges that arise
Implications for the third-party T&S services market

Meet the Presenters

Manu Aggarwal

Partner

Rajesh Ranjan

Partner

Abhijnan Dasgupta

Practice Director

Becoming a Customer of Choice: How to Boost Your Supplier Relationships | Webinar

September 20, 2022

ON-DEMAND WEBINAR

Becoming a Customer of Choice: How to Boost Your Supplier Relationships

Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to drive value from their strategic supplier relationships, a broader range of activities are involved in supplier relationship management (SRM), including risk, performance, and governance.

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Supplier managers today are responsible for key objectives, such as driving innovation from their large outsourcing providers, ensuring the right mitigation plans are in place, and guaranteeing performance is at par. Misses can be high visibility and must be managed effectively.

Questions our experts will answer:

What are the best supplier relationship management approaches across vendor stratification, governance, tools/technology usage, performance management, risk management, and supplier-driven innovation?
What challenges are peers facing, and how do they overcome them?
How can organizations build guiding principles and frameworks across supplier stratification and governance?
What are common performance management and score carding approaches?
What are best practice VMO organizational structures, roles, and responsibilities?

Who should attend?

Vendor managers
Vendor risk managers
Supplier relationship leaders
Strategic vendor partnership leaders

Amy Fong

Partner

Bhanushee Malhotra

Practice Director

Planning for a Recession: Is the War for Tech Talent Finally Over? | Webinar

September 13, 2022

ON-DEMAND WEBINAR

Planning for a Recession: Is the War for Tech Talent Finally Over?

Business leaders worldwide are bracing themselves for a possible recession. With increasing cost pressures and talent challenges, what do enterprises need to know to navigate a looming downturn, and could the demand for technology talent be easing up?

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In this webinar, our experts will discuss the latest demand and supply trends, reveal new location hotspots, uncover key strategies best-in-class companies are deploying to position themselves for success, and deliver their predictions for the next 12-24 months.

Questions our experts will answer:

How long will the tech-talent demand-supply gap last?
What are the key skills that leading companies are investing in?
What are the new location hotspots companies are betting on?
How can employers distinguish themselves for niche technology talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Director global technology, IT talent strategy
Director global workforce planning
Director workforce transformation

Jimit Arora

Partner

Rohitashwa Aggarwal

Vice President

Aamir Khan

Senior Analyst

Delighting Insurance Customers Through a Simplified Experience | Webinar

September 13, 2022

Catch Everest Group Partner Ronak Doshi as he joins experts from the insurance industry to discuss:

Why insurers are reworking customer experiences to be more purpose-driven
How to deliver a secure experience that establishes digital-trust
What tools and strategies best support the simplification of end-to-end experiences
How insurers are promoting organizational change to scale new technologies

When

Tuesday, September 13, 2022, at 1:00 pm CST, 2:00 pm EST, 6:00 pm GMT, 11:30 pm IST

Where

Live, virtual event

Presenters

Ronak Doshi
Partner, Everest Group

Henry Wright
Chief Experience Officer, Truist Insurance

Tom Ford
Head of Insurance Consulting, NTT DATA

Lisa Woodley
General Manager, Nexient

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown | Webinar

September 8, 2022

ON-DEMAND Webinar

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown

Access the on-demand webinar, which was delivered live on September 8, 2022.

Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets.

Additionally, we will look at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We will also discuss the impact of the expected economic slowdown on the market’s overall workforce strategy and offer recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making.

What questions will the on-demand webinar answer?

How has the global service market evolved in 2022, and what are key developments across leading global service providers?
How has the location strategy for service providers changed in the past couple of years?
How will the expected macroeconomic slowdown impact the war on talent?
What are some of the key steps service providers should take as they face the economic slowdown?

Who should attend?