Category: Webinars

5 Success-driving Actions to Unlock BPS 4.0 Value | Webinar

On-demand WEBINAR

5 Success-driving Actions to Unlock BPS 4.0 Value

Access the on-demand webinar, which was delivered live on January 20, 2022.

Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 crucial for success.

In this on-demand webinar, our experts will capture five success-driving imperative actions for enterprises that should be incorporated into their 2022 planning, and beyond.

Our experts address the following topics:

  • How can enterprises increase value from BPS initiatives?
  • What are the immediate opportunities vs. long term?
  • What do enterprises need to do internally to tap maximum value potential from next-generation BPS models?

Who should attend?

  • CEOs and CXOs
  • BPS strategy leads
  • BPS department leads
  • GBS/shared service leaders
  • Global sourcing mangers
  • Vendor managers
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Chief Research Officer
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Prashant Shukla
Vice President, Financial Research

Future of Trade Finance: Trends, Automation, and Beyond | Webinar

Everest Group Practice Director, Pranati Dave, will join other industry experts to discuss how the emerging trends, latest technology, and new operating models are reshaping trade finance systems. The session is relevant for banks and corporates involved in the import and export business.

Register for the event


Wednesday, January 19, 2022, at 8:30 am CST, 9:30 am EST, 2:30 pm GMT, 8:00 pm IST


Live, virtual event


Pranati Dave
Practice Director, Everest Group

Jonathan Moore
Head, Client & Transaction Services, Global Trade & Receivables Finance, HSBC Bank

Denise Collaku
Senior Vice President and Director of Letters of Credit and Trade Services, Comerica Bank

Mohan Veeturi
Global Head, BFSI, Cognitive Business Operations, Tata Consultancy Services

Hari Krishna Prasad G​
Head, Banking Advisory, BFSI, Tata Consultancy Services

Murali Chellappa
Global Head, Banking and Capital Markets, Cognitive Business Operations, BFSI, Tata Consultancy Services

Kishore Elayanarayanan
Head – Transformation ,  Commercial Banking & Capital Markets, BFSI CBO, Tata Consultancy Services

Deviprasad Hegde
Head, Trade Finance Centre of Excellence, BFSI CBO, Tata Consultancy Services

Register for the event

5 Success-driving Actions GBS Organizations Need in 2022 | Webinar


5 Success-driving Actions GBS Organizations Need in 2022

Access the on-demand webinar, which was delivered live on January 13, 2022.

Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic.

As we move into 2022 and organizations transition back to the office, GBS/GIC organizations will need to not only maintain the momentum of delivering value-add to enterprises but also address the challenge of the talent shortage, while maintaining cost competitiveness, accelerating innovation agenda, and transitioning to a long-term hybrid working model.

Join us as our experts uncover five actions that GBS/GIC leaders must take right now to position themselves for success in 2022.

Our experts  explore the following vital topics:

  • Top issues and challenges for GBS/GIC leaders going into 2022
  • Top 5 actions that GBS/GIC leaders should take now
  • Best practices and success stories for GBS/GIC leaders heading into 2022

Who should attend?

  • GBS/GIC leaders
  • Enterprise leaders
  • GBS strategy leaders
  • Workforce strategy/planning leaders
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Vice President
Sakshi Garg
Vice President
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Chief Research Officer

2022 Outlook Webinar: It’s Not a Talent War, It’s a New Reality | Webinar

live webinar

2022 Outlook Webinar: It’s Not a Talent War, It’s a New Reality

Access the on-demand webinar, which was delivered live on December 14, 2021.

As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought on by an accumulation of social and cultural changes and exacerbated by the pandemic.

Previously, the talent war had a special emphasis on the demand for high-end digital talent. Today, the talent challenge has become widespread across departments and has spiraled into rising attrition rates, higher internal salary demands from employees, and increasing outsourcing rates across a range of job skill sets.

Join this much-anticipated annual webinar to learn the results of our 2022 Key Issues Study exploring the ongoing talent challenge. This year, we were pleased to partner with IAOP on the study.

What will participants take away from the webinar?

Our experts will explain the talent landscape for 2022 and provide insights into issues such as:

  • Top talent challenges and priorities
  • Actual and potential impacts from the talent shortage
  • Business model changes so organizations can adapt and maintain
  • Resiliency and agility planning
  • Options to avoid higher outsourcing costs

Who should attend?

  • CIOs
  • CDOs
  • CTOs
  • CFOs
  • CPOs
  • Procurement managers
  • Global sourcing managers
  • Vendor managers
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Jimit Arora
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Parul Jain
Practice Director
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Michel Janssen
Chief Research Officer

How Small Banks Can Accelerate Digital Transformation | Webcast

Digital banking is on its way to worldwide adoption, and digitalization will be a growth catalyst for the industry. In this webcast, Ronak Doshi, Partner at Everest Group, and Suresh Ranganathan, Global Head of Banking Services at Aspire Systems, give insights on:

  • How digital banking and digital transformation can unlock significant business value
  • How to ace the digital race in the era of purpose-driven banking
  • The steps for a small bank to be digital-ready

Watch Now


Ronak Doshi
Everest Group

Suresh Ranganathan
Global Head of Banking Services
Aspire Systems

Watch Now

Transforming the Future of Financial Services: A Platform-based Operating Model | Webinar

Everest Group Partner, Ronak Doshi, will join industry leaders in this discussion in which experts will share insights on transforming the future of financial services by adopting platforms. They will discuss:

  • Market challenges faced by BFSI firms due to evolving business expectations and the aging IT landscape
  • How modernization imperatives are addressing the challenges posed by legacy technologies
  • Enabling firms to be nimble and adaptive to the changing market forces

Register for the webinar


Thursday, December 9, 2021, at 1:30 am CST, 2:30 pm EST, 7:30 pm GMT, 1:00 am IST


Live, virtual event


Ronak Doshi
Partner, Everest Group

Patrick Lusk
CEO, Venerable

Greg Garry
Executive VP, COO, The Bancorp

Kelley Conway
Executive VP, Head of Corporate and Digital Strategy, Northern Trust

Dennis Gada
Industry head, Financial Services, Infosys

Nageswar Cherukupalli
Sales head, Financial Services & Insurance, Infosys

Register for the webinar

Work Tech: Unleashing the Potential of Your Hybrid Workforce | Event

Join this discussion with Eric Simonson, Lead Managing Partner of Research at Everest Group, as he moderates a panel of experts exploring the future of the workforce and how to optimize the transition into the hybrid model.



Wednesday, December 8, 2021, at 9:00 am CST, 10:00 am EST, 3:00 pm GMT, 8:30 pm IST


Live on LinkedIn


Eric Simonson
Managing Partner
Everest Group

Bradley Killinger
Sapience Analytics

Vijay Anand Guntur
Corporate Vice President, Engineering and R&D Services
HCL Technologies

Apparao V V
Chief Human Resources Officer
HCL Technologies


ESG in Services: What Sourcing Teams Must Know to Do More | Webinar


ESG in Services: What Sourcing Teams Must Know to Do More

Access the on-demand webinar, which was delivered live on December 7, 2021.

While environmental, social, and governance (ESG) objectives have been important to sourcing teams for years, most efforts have focused on the materials supply chain or smaller, less strategic suppliers. Savvy sourcing teams have realized that’s no longer enough and are focusing on ways to navigate their ESG objectives with large, strategic service providers.

In this webinar, our analysts will share current ESG trends in the global services industry and provide guidance on how to use your services spend to better reach your organization’s diversity and sustainability goals.

What questions will our experts answer?

  • What does sustainability look like in services categories?
  • What challenges do procurement teams face in reaching sustainability objectives, and how can they overcome them?
  • How do supplier diversity programs meet AND miss sustainability opportunities?
  • What questions should you ask your suppliers about ESG?
  • What is impact sourcing, and how can you know if it’s right for our organization?
  • What interesting things are service providers doing to move ESG forward?
  • What should procurement teams be doing in 2022 to reach their ESG initiatives in services categories?

Who should attend?

  • Diversity, sustainability, and compliance leaders
  • Corporate social responsibility leaders
  • Sourcing and vendor managers
    Procurement managers
  • Global sourcing managers
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Vice President
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Chief Research Officer
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Bhanushee Malhotra
Practice Director
Rita N Soni Bio
Principal Analyst

Living in a Data Anywhere World: Enabled by Digital Connectivity in the Public Sector | Webinar

Everest Group Partner, Nitish Mittal, will join a panel of industry experts from Norfolk County Council and Capita Public Services to discuss:

  • What do we want to enable? From the simple to more ambitious personalized citizen services post-pandemic
  • How are we enabling this? Learning from legacy challenges, modernization priorities, and even the essentials of funding
  • How peers and providers are already delivering and further exploring innovative technologies and outcomes, from everyday digital services, sustainable communities, digital inclusion, and road safety, to the creation and retention of higher value employment
  • How enabling digital inclusivity contributes to leveling up as the pandemic recedes. As new expectations have been set, how can digital connectivity support the use of data to empower and enhance citizens’ lives?

Register for the webinar


Wednesday, December 1, 2021, at 9:00 am CST, 11:00 am EST, 2:00 pm GMT, 7:30 pm IST


Live, virtual event


Nitish Mittal
Partner, Everest Group

Geoff Connell
CIO, Norfolk County Council

Chris Melia
Customer Experience Director, Capita

Doug Brown
Chief Data Specialist and Data & AI Lead, Capita

Register for the webinar

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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