Businesses can reinvent themselves and their customer experiences by intelligently navigating a digital journey.
Digital now entails almost everything, so it has largely lost its meaning. But it hasn’t lost its value for organizations that are clear about whether they are pursuing digital for growth or digital for efficiency.
Data is fuel for capturing deep value – and increased competency – from most new efforts. Properly aligning the approach across strategy, data management, analytics and insights, and data trust is critical.
The promise of using technology to improve experiences and processes is tremendous. Separating hype from reality is critical in areas like RPA, infrastructure automation, Intelligent Document Processing (IDP), AI chat bots, and other innovations in service delivery.
Looking over the horizon to see “what might be next” is increasingly important as blockchain, quantum computing, and other technologies seek to find their footing and add value.
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