Author: Suseel Menon

Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024

Enterprise Immersive Experience Services

As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. Despite its early development, enterprises are increasingly recognizing its value and are poised to increase investments in this field. This market is driven by the surging consumer demand for immersive and captivating experiences, presenting numerous opportunities for enterprises across various sectors. The potential applications of immersive technology span diverse areas, such as immersive marketing, enhanced customer experiences, improved employee training, and the facilitation of live virtual events and digital asset trading.

Advances in Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) technologies are propelling this growth, offering users and enterprises immersive content experiences. The integration of immersive technologies across sectors such as Banking, Financial Services, and Insurance, manufacturing, retail, education, gaming, healthcare, hi-tech, and entertainment is reshaping consumer behaviors and creating new opportunities for engaging experiences. The expanding market is further fueled by rising investment in immersive technology and Web 3.0, indicating a promising future for immersive experience services across industries.

Enterprise Immersive Experience Services

What is in this PEAK Matrix® Report

In this report, we assess 16 immersive experience service providers featured on the Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Evaluate 16 leading immersive experience service providers on Everest Group’s PEAK Matrix® evaluation framework
  • Share the characteristics of Leaders, Major Contenders, and Aspirants in the market
  • Assess providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology providers, client reference checks, and an ongoing analysis of the immersive experience services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Decoding Quantum Computing: Uncovering its Potential Impact and Opportunities, Part I | Blog

With their exceptional computing prowess, quantum computers have the potential to revolutionize various sectors by expediting complex problem-solving. In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Get in touch to discuss further.

What is quantum computing?

Quantum computing is an innovative approach that leverages the principles of quantum mechanics to solve extremely complex problems much faster than classical computers. Unlike classical computers using bits, quantum computers employ qubits, such as photons or atoms, for information encoding. Quantum computing progressed from 2-qubit systems in the 1980s to tens in the 2000s, and by the late 2020s, significant milestones were achieved. Google’s “quantum supremacy” in 2019 with a 53-qubit processor and IBM’s 433-qubit chip, IBM Osprey, set records. In 2023, Atom Computing unveiled an 1180-qubit quantum computer.

Quantum bits exhibit numerous types of quantum phenomena. Let’s explore the following:

  • Superposition – Quantum bits, or qubits, can represent both 0 and 1 simultaneously, allowing quantum computers to process information much faster than classical computers
  • Entanglement – Qubits become perfectly correlated, even when separated by large distances. This means that changing one qubit instantly affects its entangled partner, enabling quantum computers to determine the value of the other qubit immediately.

These principles allow quantum computers to perform calculations based on the probability of a qubit’s state before measurement, revolutionizing computing capabilities

Despite substantial investments, current systems face scalability and stability issues. Error correction and fault tolerance also remain complex, with each additional qubit increasing the probability of errors and higher sensitivity to environmental noise. These issues highlight the ongoing hurdles in quantum computing’s path to widespread commercialization.

Quantum computer types

Quantum computers have different architectures, determined by the nature of qubits and quantum mechanics phenomena used to manipulate them. The research and innovation put into these architectures deliver solutions to problems that previously could not be solved due to classical computers’ limited computing capabilities.

Below are some of the most typical architectures that enterprises should be familiar with:

  • Superconducting: Usually made from superconducting materials, these computers use loops and circuits to produce and alter the qubits. They are the most sophisticated and popular quantum computers and can accurately model and simulate the behavior of molecules, materials, chemical reactions, etc. This feature finds practical utility in fields like drug discovery, materials science, and chemistry, where understanding the quantum behavior of complex systems is essential. They also excel in solving optimization problems, such as route optimization, scheduling, and resource allocation, which have applications in logistics, supply chain management, and financial portfolio optimization
  • Trapped ion: These quantum computers use ions trapped and manipulated in an electromagnetic field as qubits. Their long coherence times make them viable for applications requiring high stability and control levels
  • Neutral atom: Similar to trapped ion quantum computers, these use neutral atoms suspended in an ultra-high vacuum by arrays of tightly focused laser beams. They also offer long coherence times and high-fidelity operations, making them suitable for implementing complex quantum algorithms such as simulations and solving optimization problems in logistics and cryptography
  • Quantum dots: These use semiconductor quantum dots or tiny semiconductor nanocrystals as qubits that can confine electrons or other charge carriers, usually manipulated by electrical, magnetic, or microwave pulses. Theyhave the potential for robust scalability and are typically implemented in quantum communication networks and quantum sensing, among other use cases
  • Photonic/optical: Photonic quantum computers leverage photons (or packets of light) to carry and process quantum information. It can play a significant role in quantum communication protocols, enabling secure transmission of information through quantum key distribution (QKD) and quantum teleportation. This ensures the confidentiality and integrity of data, which is essential for various sectors such as finance, defense, and telecommunications

Implications for enterprises and IT service providers  

Quantum computing presents numerous opportunities for enterprises across various industries to revolutionize their operations, drive efficiency, and unlock new possibilities for growth and innovation.

As the field matures, business leaders must prepare to embrace quantum computing in the following five ways:

  1. Educate stakeholders: Enterprise leaders must educate themselves, their teams, and stakeholders about quantum computing, its potential applications, and its implications for their industry. They can organize workshops, training sessions, and seminars to increase awareness and understanding of quantum computing concepts and opportunities
  1. Identify potential use cases: Leaders must understand their respective fields’ most significant challenges and opportunities and actively search for quantum computing use cases. This can be achieved by either having an in-house team of quantum computing experts or collaborating with academia, research institutions, regulatory bodies, and other industry players to stay abreast of the latest quantum computing technology advances
  1. Build a quantum-ready workforce: After identifying relevant quantum computing use cases, leaders must build a dedicated team with expertise in quantum physics, algorithms, hardware, software, and other related fields that can work together to research, design, and implement quantum solutions tailored to their needs. This will enable the enterprise to filter out the hype and focus on areas with real business implications
  1. Invest in research and development: By allocating resources to R&D initiatives focused on quantum computing, enterprises can explore potential use cases, develop proof-of-concept projects, and experiment with quantum algorithms and applications relevant to their industry
  1. Understand technology needs: Enterprises should determine the frequency of their quantum computing usage to help decide whether to purchase/own a quantum computer or utilize cloud-based quantum services provided by computing companies. It is crucial for enterprises to carefully evaluate and choose quantum-computing partners based on their unique requirements

Service providers can play a crucial role in educating enterprises about the potential applications of quantum computing in their specific industry sectors and help them navigate the challenges and benefits associated with its adoption. Enterprises should understand they don’t necessarily need to own or build a quantum computer. Instead, they should embrace quantum computing as a service that provides multiple benefits, such as scalability, elasticity, reduced costs, and increased accessibility.

Furthermore, it’s crucial to communicate to enterprises that quantum computers will not require continuous availability, as they will coexist alongside classical computers. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs. Additionally, providers have an essential role in helping enterprises navigate quantum computing security concerns.

Quantum computing’s impact on modern cryptographic algorithms

Cryptography has served as the cornerstone of secure communication in the digital age, addressing multiple information security aspects, such as confidentiality, data integrity, authentication, and non-repudiation in the presence of third parties or adversaries. Some of the foundational elements of cryptography are:

 

Algorithm Description Use-cases Examples
Hash function/

algorithm

Transform input data into fixed-size strings called hash values Password hashing, digital signatures, hash-based message authentication codes (HMACs), and data integrity verification SHA2, SHA3, Blake2
Symmetric algorithms Uses one key for both encryption and decryption Data encryption, SSL/TLS, MACs, and VPNs AES, RC6, Blowfish, Twofish
Asymmetric algorithms Uses a pair of keys: a public key for encryption and a private key for decryption HTTPS, digital signatures, email encryption, blockchain, public key infrastructure (PKI) RSA, DSA, ECDSA, EdDSA, DHKE, ECDH, ElGamal

Many cryptographic algorithms that enterprises rely on today, such as RSA and ECC, are based on mathematical problems that are computationally difficult for classical computers to solve efficiently.

However, the advent of quantum computing threatens the security of these algorithms. Shor’s algorithm efficiently solves integer prime factorization and discrete logarithm problems, breaking the security of RSA and other asymmetric encryption schemes. Additionally, Grover’s algorithm threatens symmetric cryptographic algorithms and hash functions by offering a quadratic speedup in searching through unsorted databases.

 

Cryptographic algorithm Type Purpose Impact from large-scale quantum computer
AES Symmetric key Encryption Large key sizes needed
SHA-2, SHA-3 Hash functions Large output needed
RSA Public key Signatures, key establishment No longer secure
ECDSA, ECDH

(Elliptic curve cryptography)

Public key Signatures, key establishment No longer secure
DSA

(Finite field cryptography)

Public key Signatures, key establishment No longer secure

Source: Report on Post-Quantum Cryptography (nist.gov)

Quantum computing – a mixed blessing?

Given their immense computational powers, quantum computers have the potential to revolutionize various fields by solving specific problems much faster than classical computers. Rapid technological advancements in the field make it critical for enterprises to understand the technology, determine potential use cases, and prepare for it.

However, the need for robust quantum-safe or post-quantum cryptographic solutions becomes increasingly evident as quantum computing advances. Read our next blog in this series to learn how to navigate quantum computing security concerns.

To discuss further, please contact Prabhjyot Kaur, Kumar Avijit, and Suseel Menon.

Don’t miss the Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 webinar to learn the successes, challenges, and trends that defined the services industry in 2023 and the opportunities for business leaders in 2024.

The Pivotal Role of Digital Transformation Consulting for Today’s Enterprise | Webinar

ON-DEMANd Webinar

The Pivotal Role of Digital Transformation Consulting for Today's Enterprise

Digital transformation consulting has become pivotal as enterprises progress on their digital transformation journeys. Enterprises are finding that bringing digital transformation consultants into the initial transformation phases – before digital landscapes become too complex – can significantly increase value and visibility.

Enterprises are more motivated than ever to make strides in their digital transformation efforts, despite the current macroeconomic environment, creating heightened demand and a booming market for digital transformation consulting.

Watch this webinar as our experts present digital transformation consulting market trends and the current landscape. They offer advice to service providers on ways to improve their offerings as enterprises look for end-to-end services.

What questions does the webinar answer for the participants?

  • Why and how are enterprises turning to digital transformation consulting services to uncover more value?
  • How are service providers adapting to new market conditions?
  • What are the key movements in the digital transformation consulting market?

Who should attend?

  • Digital CTO, CIO, CDO, IT strategy heads
  • Provider CXO, EVPs, SVPs, VPs, MDs of digital consulting arms, Heads of consulting practices
Practice Director
Practice Director

Unlocking Success: The Vital Role of Digital Transformation Consulting in Today’s Challenging Climate | Blog

As enterprises face mounting challenges in adopting complex digital solutions, digital transformation consulting continues to grow. But economic pressures, heightened digital intricacies, and new opportunities in sustainability will impact the industry’s future. To thrive in this rapidly evolving environment, consulting firms must offer tailored solutions that deliver measurable outcomes. For more insights, read this blog.     

Reach out to us directly to learn more.

Digital transformation consulting has gained market prominence in recent years due to the demand for experts who can help organizations effectively embrace technology-driven processes and strategies. With enterprises’ constant demand for digital relevance continuing, the sector is expected to grow 8.5 to 9.5% through 2025.

Consultants have a critical role in helping guide enterprises through the why, what, and how of digital business transformation. The success of digital transformation initiatives hinges largely on identifying the right objective, determining the best strategies, and properly planning digital initiatives, which is where consultants can provide invaluable guidance and expertise.

Service providers also have opportunities to display market-leading thought leadership, influence technology decisions by becoming strategic partners, and build long-term senior stakeholder relationships through consulting. These factors make digital transformation consulting one of the most important segments of the IT industry. Analyzing this industry’s movements helps decode the overall direction of digital change.

Macro-economic conditions are pushing enterprise priorities toward operational benefits

With the increasing economic pressures, cost optimization and productivity improvement have become top-of-mind priorities for enterprises in 2023. Companies are looking to optimize operations, streamline processes, and reduce expenses. In response, consulting firms should rebalance their priorities on operational segments such as supply chain management, production, finance, Human Resources, or sales and marketing.

This shift towards operational benefits will likely impact consulting service delivery. Clients increasingly are seeking outcome-based pricing models that tie consulting fees to specific cost savings or productivity gains. To meet this demand, consultants must demonstrate a deep understanding of their client’s business processes and operations and develop customized solutions that deliver measurable results. Many large consulting houses have also leveraged lower-cost locations to address their delivery cost uptick.

Digital pragmatism is leading enterprises to eye scope and vendor consolidation

Many enterprises are struggling to see the expected returns on their digital investments and are looking to optimize their value. This has led to a surge in demand for consulting services that can help businesses rationalize their digital scope and streamline their vendor portfolios. In 2023, the number of enterprises seeking to critically rebalance or rationalize their service provider portfolio increased by 35%.

To meet this wave of digital pragmatism, professional services firms need to provide end-to-end services that can guide clients throughout the process of IT portfolio rationalization. This includes identifying areas for consolidation, developing an implementation roadmap, and providing ongoing support to ensure successful execution. By taking a more strategic approach to IT investments and vendor selection, enterprises can optimize their value and drive better business outcomes.

This also highlights why digital consulting providers have been attempting to expand their footprint across overlapping opportunities among peer groups. For quite some time, the Big Three consulting firms have targeted downstream revenue with products and solutions for enterprise decision-making. Meanwhile, traditional IT services vendors are leaning on the importance of digital to engage top-brass executives and expand into upstream revenue more strategically. This all comes alongside the Big Four accounting firm’s efforts to exert dominance across end-to-end services capabilities.

DT Consulting Blog Infographic sf

This razor focus on value also forces consulting service providers to repair delivery inefficiencies. Everest Group’s Digital Transformation Consulting Services PEAK Matrix® Assessment found that costly engagements with large management consulting houses are not perceived as delivering sufficient value by most stakeholders, and organizations are receptive to working with IT service providers that have a stronger technical focus.

However, IT service providers who excel in technology expertise may fall short in delivering domain or industry expertise. The study showed clients were 10 percent less satisfied with providers’ domain/industry expertise than their technical expertise.

Winning in the “Value Market” will require consulting service providers to deliver well-rounded engagements supported by forward-thinking talent at effective price points that bring technical and domain prowess.

Sustainability will be the next game-changer in consulting

As businesses become more conscious of their environmental impact, many seek consulting services to help them develop and implement sustainable practices. Everest Group research found four out of every 10 Environmental, Social, and Governance (ESG) engagements are focused purely on consulting elements. As this trend is expected to accelerate in the coming years, sustainability will likely become a key driver for growth in the consulting industry.

Consultants are uniquely positioned to help clients navigate the complex sustainability ecosystem, working with diverse partner segments such as rating agencies, global standards organizations, data and reporting vendors, as well as independent software vendors (ISVs) and original equipment manufacturers (OEMs.) To capitalize on this trend, consulting firms need to invest in creating industry and function-focused expertise on sustainability. This includes building teams with deep domain knowledge in areas such as carbon accounting, circular economy, and ESG reporting.

Looking ahead, the consulting industry is expected to continue to undergo significant change, driven by macroeconomic conditions, digital predicaments, and sustainability. Consulting firms today must have a deep understanding of their client’s business processes, operations, and priorities. Providing customized solutions that produce measurable results will be crucial to thrive in this rapidly evolving environment.

To discuss digital transformation consulting and digital strategies, contact [email protected], [email protected], and [email protected].  Stay tuned for our perspectives on generative Artificial Intelligence’s impact on the digital transformation consulting market.

Don’t miss our webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences, to learn how enterprises can leverage Generative AI to unlock business value and about current use cases.

Enterprise Blockchain Services PEAK Matrix® Assessment 2023

Enterprise Blockchain Services PEAK Matrix® Assessment

Enterprises are increasingly adopting distributed ledger technology to enhance the privacy, accountability, effectiveness, and confidence of their transactions and engagements with clients, associates, and shareholders. As blockchain technology gains traction, it offers new avenues for ingenuity, expansion, and a competitive edge in a technologically advanced and interconnected landscape.

Enterprise blockchain service providers are distinguishing themselves by leveraging blockchain to foster collaboration, innovation, and transformation among diverse stakeholders. However, maintaining blockchain ecosystems can be complex, as it involves challenges such as poor cyber hygiene, misaligned incentives, governance issues, interoperability barriers, and regulatory uncertainty. This creates opportunities for enterprises and providers to collaborate and co-create solutions that address these obstacles and enhance the overall value of blockchain technology.

Blockchain map2 1

What is in this PEAK Matrix® Report

In this report, we evaluate 24 leading blockchain service providers featured on the Enterprise Blockchain Services PEAK Matrix® 2023. This research will assist buyers in selecting the most suitable technology provider for their needs, while technology providers can benchmark themselves against their peers.

In this report, we:

  •  
  • Evaluate 24 enterprise blockchain service providers featured on Everest Group’s Enterprise Blockchain Services PEAK Matrix® 2023
  • Present the characteristics of Leaders, Major Contenders, and Aspirants in the enterprise blockchain services landscape
  • Analyze providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading blockchain service providers, client reference checks, and an ongoing analysis of the blockchain services market

DOWNLOAD THE ENTERPRISE BLOCKCHAIN SERVICES PEAK MATRIX® ASSESSMENT 2023 

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Digital Transformation Consulting Services PEAK Matrix® Assessment

Digital Transformation Consulting Services PEAK Matrix® Assessment

Enterprises are investing in digital transformation initiatives to enhance customer experience, optimize processes and cost, drive growth, and promote sustainability across their organizations. However, they appear to have realized limited returns from their initiatives. To address this challenge, consulting has emerged as a key aspect of the digital transformation value chain. Enterprises now recognize that a clear vision and strategy are essential for the success of digital transformation initiatives.

Due to the high demand and the critical role of technology in the transformation journey, enterprises are no longer satisfied with traditional consulting offerings and are seeking innovative engagement models from their transformation partners to drive innovation and value realization. To serve this need, IT services providers are investing in digital transformation consulting offerings through organic and inorganic means.

Digital Transformation PEAK 2023 1 

What is in this PEAK Matrix® Report

In this report, we assess 14 digital transformation consulting service providers featured on the Digital Transformation Consulting Services PEAK Matrix®. The research will help buyers select the right-fit technology vendor for their needs, while technology vendors will be able to benchmark themselves against each other.

In this report, we:

  • Evaluate 14 digital transformation consulting service providers featured on Everest Group’s Digital Transformation Consulting Services PEAK Matrix®
  • Present the characteristics of Leaders, Major Contenders, and Aspirants in the digital transformation consulting services landscape
  • Analyze providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market

DOWNLOAD THE FULL DIGITAL TRANSFORMATION CONSULTING SERVICES PEAK MATRIX® ASSESSMENT 2023 

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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The Emergence of Distributed Agile Software Development: An Old Weapon with New Firepower | Blog

Imagine brainstorming your customers’ journey with digital holograms of globally located developers, user experience (UX) designers, and business leaders, all collaborating organically with each other’s 3D replicas – something straight out of Star Wars and other sci-fi films! Such virtual interactions may be coming closer to reality with application software development kits (SDK) like Microsoft Mesh, a photo-realistic AR/VR application SDK for creating holograms, recently released at Microsoft Ignite 2021.

The advent of tools like Mesh makes it clear that the second wave of digital transformations will empower creators and communities and expand economic opportunities for global workforces. This comes as no surprise since the COVID-19 pandemic has driven lasting changes in the enterprise IT operating model as technology further becomes the foundation of doing business.

Enterprise IT functions are now expected to deliver enhanced employee experiences, rapidly adapt to business requirements, and mitigate operational risks to drive sustainable growth. These coincided with the pre-pandemic focus on personalized customer experiences and the pandemic-induced need for work-from-anywhere models.

The evolution of a new Agile

Picture1 5

Agile software development has come a long way from its conception in the Agile Manifesto near the turn of the century. Since then, the traditional and widely accepted model with offshore and onshore delivery has helped many enterprises derive value out of their software and operations.

The pandemic threw the Agile model into chaos and tested its limits as the lockdowns bound team members to their homes. As enterprises rapidly transitioned into an Agile++ model, they replicated the processes, governance, and workflows of traditional Agile development. The pace of change also pushed the importance of remote collaboration and productivity technologies to connect teams to the forefront.

The increasing need for continuous value delivery alongside risk-efficient, employee-centric operations is driving enterprises to adopt the Distributed Agile methodology. In fact, 40 percent of the enterprises that participated in Everest Group’s 2021 Key Issues in Global Sourcing study are looking to adopt Distributed Agile as their de facto software development model.

True Distributed Agile

The next generation of Agile embraces a natively distributed nature. In a Distributed Agile model, communication, processes, and workflows are optimized for remote delivery. This is achieved by divesting focus from a location-based team model and building virtually proximate global feature pods. The operating philosophy rests on product teams structured as core teams comprised of architects and Agile feature pods. Each feature pod is laser-focused on end-to-end product features with no notions of an offshore-onshore construct. The Distributed Agile model will have a flexible location mesh covering:

  • Hub (key delivery location)
  • Spoke (secondary delivery location)
  • Satellite (tertiary location)
  • Work from home

Benefits of Distributed Agile

Significant cost savings: Contrary to typical apprehensions about the cost implications of Distributed Agile development, a feature pod approach is expected to cut operational costs by as much as 13 percent compared to a traditional Agile model.

Improved talent models: The location-agnostic nature of Distributed Agile helps improve access to quality talent by two to five times compared to traditional models. The overall increase in talent quality will overpower concerns around running virtually and an associated drop in productivity. A wider pool of candidates will make it easier to hire for niche skills in both older and emerging areas.

Enhanced BCP / Resiliency: In the Distributed Agile methodology, the risk of environmental disruptions is apportioned across various regions creating a more resilient business continuity model. The fundamental overlap of skills in a feature pod allows teams to manage short-term disruptions with ease.

Improved delivery model flexibility: The Distributed Agile model helps source talent from multiple locations, creating flexibility in the traditional pyramid. With virtual interaction as its foundation, this model allows firms to shift out of onshore/offshore delivery into location agnostic application delivery.

Societal and environmental benefits: Increased location flexibility allows employees to allocate more time for personal endeavors, thereby improving overall work satisfaction. Spoke and Satellite offices for a distributed workforce can rejuvenate smaller cities.

Setting the foundation for Distributed Agile

Because a Distributed Agile model fundamentally rethinks enterprises’ IT organization, substantial change in processes, people, and structure will accompany the technological shift. It will require a cultural and mindset shift at all levels of the IT organization that prioritize non-invasive governance and autonomy. Such a cultural shift can be built on what we named a foundation of TRUST.

Picture2 4

Transparency: A change effort as extensive as this will compel enterprises to focus on measuring the productivity of adopting teams. Having holistic metrics that track the efficiency, efficacy, and timeliness of the team will equip enterprises with the information necessary to ensure lasting impact. This can be done by adopting practices such as using virtual whiteboard repositories, creating healthy backlogs with well-refined stories, clearly separating work duties, and optimizing the use of overlapping hours across the team locations.

Resilience: A Distributed Agile model creates a new set of vulnerabilities that need to be mitigated through a thorough leftward shift of security in the development process. Inclusion of security early in the development process relies on educating developers and testers on security aspects, including security as a key criterion in user stories, periodic reviews of security practices, and automated security across the CI/CD pipeline.

Understanding: This is about a stronger emphasis on softer work aspects that build psychological bonding between team members. Success in a Distributed Agile model will rely heavily on catering to employees’ self-actualization with critical focus on independent ownership, familiarity with members, and empathy for the individual members’ motivations and challenges.

Self-reliance: Driving self-reliance in a distributed agile setup will require following a ”Team of Teams” construct that provides autonomy to feature pods. Emphasis will also be placed on non-invasive governance through Scrum Masters for each team with a centralized scrum of scrums approach.

Tech bedrock: Technology will need to be seeded as the enabler of the shift to the Distributed Agile model. The IT backbone needs to be supplemented with a wide array of tools to foster collaboration, drive productivity, improve knowledge management, and enable continuous improvement.

As businesses emerge from the pandemic, we expect enterprises to consider shifting gradually to a Distributed Agile model. And we expect initiatives with high people complexity to be prime candidates for the first wave of adoption, followed by those with high project complexity. Enterprises can accelerate their adoption of Distributed Agile by engaging IT service providers to simplify and guide them through the change.

If you’d like to learn more about the Distributed Agile landscape, please reach out to us at [email protected], [email protected], and [email protected].

 

 

COVID-19 Will Accelerate Private 5G Adoption | Blog

COVID-19 has disrupted the business landscape, forcing enterprises to find new work models to ensure business continuity. There is, however, a silver lining to the otherwise painful episode: support for accelerating 5G adoption.

Several factors are significantly driving the business case for adoption of a faster and more reliable network: the spike in work-at-home, increased demand for digital delivery of applications and content, and the realization that digital-ready enterprises are better prepared to navigate crises. These challenges put 5G firmly in the forefront of future digital transformation.

However, in the medium term, recessionary pressures, constrained capital, and heavy debt may discourage telcos from widespread deployment of public 5G. As a result, telecom providers are increasingly exploring the prospect of private 5G for enterprises as a means of generating steady revenue. Telecom providers’ interest, coupled with enterprise enthusiasm – now truly appreciating the importance of digital readiness and advocating for Industry 4.0 adoption, of which 5G forms the foundation – make now the right time for private 5G adoption.

Effect of COVID-19

Consumer, or B2C, data consumption is likely to increase as social distancing continues, at least until the release of a viable vaccine. Moreover, as firms pivot to digital models and operate virtually, data consumption will continue to rise, establishing a connectivity-centric ecosystem while compounding the load on 4G systems.

To maintain service quality and ease network congestion, telecom providers have begun to invest in 5G networks. These networks can be classified into two broad buckets: public 5G and private 5G. Public 5G refers to consumer cellular networks deployed across the world for telcos’ B2C customers. Private 5G is a kind of restricted network, often used by enterprises on their premises, to take advantage of 5G’s low latency and high bandwidth for accelerated Industry 4.0 adoption.

Slow progress of public 5G deployments

Most telcos are highly leveraged, given the capital-intensive nature of the business. Some market leaders, such as AT&T, have also taken on additional debt in their pursuit to transform into media conglomerates. Telcos that follow that strategy will most likely prioritize optimization of existing consumer networks to cope with the load and deploy consumer grade 5G only in highly urban pockets where the return on their investment is sizeable.

To increase revenue, we expect a push from telecom operators for B2B private 5G networks.

Rise of private 5G

Private 5G is a means for an enterprise to modernize its internal broadband and wireless communications infrastructure with high speed 5G cellular networks. A cellular network can provide better coverage within an enterprise’s work location, enable better bandwidth, and support low latency requirements. Deploying 5G in controlled work environments like shop floors, power plants, and healthcare facilities can also negate some of the key technology issues of mmWaves such as the effects of noise and attenuation, and difficulty in penetrating dense objects. We expect telcos to aggressively push private 5G use cases as an integral part of Industry 4.0 transformations as they look to improve revenue share from their B2B businesses.

Private 5G adoption by industry

Given its use and benefits, some industries are more likely to leverage private 5G more quickly than others.

  • Healthcare: COVID-19 has highlighted the stark reality of insufficient healthcare personnel to care for patients. As the use of virtual health consultations rises, telemedicine and telehealth will soon become the norm in the industry. With its significantly higher bandwidth and lower latency, private 5G adoption will accelerate with the rest of the virtual healthcare model.
  • Manufacturing and energy & utilities: Manufacturing firms are facing ongoing pressure on demand and production due to lockdowns. With most factories requiring their workforces to work remotely, some of these firms have had to go months without production. To reduce the number of workers on-site, firms will explore automation and adopt technologies such as digital twins, robot assistance, and IoT. Private 5G will enable and accelerate the adoption of these technologies.
  • Media and entertainment: 5G will unlock the potential of immersive reality; for example, stadiums and theme parks are investing in the technology to improve user experience.
  • BFSI: With the movement toward digital and the proliferation of data, the banking industry will explore 5G network slicing, whereby firms can apply specific security policies to various network slices. Moreover, the combination of edge computing and 5G will enable faster and more secure processing of data. For insurance companies, 5G will play an important role in improving customer experience through telemetry.

Challenges remain

Despite its promise for many industries, challenges remain for the adoption of private 5G.

  • Capital intensive: No matter the customer (B2B or B2C), 5G remains a capital-intensive transformation. However, the COVID-19 crisis will further strengthen the business case for Industry 4.0. The manufacturing and energy & utilities industries, which have often lagged in the adoption of emerging technologies, will be more inclined to spend on digital following the crisis. The partial shift of this investment to enterprise customers in private 5G will appeal to telcos, which are otherwise supporting high debt.
  • Geopolitics: Political uncertainties also loom large as countries re-examine China’s accountability on cyber security and data privacy. These concerns have been exacerbated by ongoing geopolitical tensions. 5G deployment may see slight delays as these issues cause supply chain disruptions and increase pressure on other global players.

How you can drive 5G adoption in your organization

You can follow a five-stage structured path to drive private 5G adoption in your organization.

  1. Business case: First you must understand the benefits and challenges of private 5G. It is also imperative to understand the key alternatives to 5G such as Zigbee, WiFi-6, and SIGFOX. You can work with technology partners to identify key use cases for your industry and select effective cases to pilot.
  2. Feasibility study: In this stage, you assess the technologies that could work with your existing landscape and outline the changes that would be necessary to adopt them. You can then run pilots on selected use cases and understand the key parameters that may need adjusting, such as security and scalability. Following the pilot, you must ascertain the business outcomes achievable and model potential ROI.
  3. Pre-implementation: Once you have a fair understanding of the necessary changes, you can begin changing and upgrading your existing landscape to be compatible. Because private 5G is a hardware-intensive and long-term investment, you should plan to spend considerable time in selecting the right vendors for implementation.
  4. Implementation: At this stage, the OEM and service partners begin the network transformation. Because 5G is a disruptive technology, you must give considerable attention to improving processes and change management to realize its full benefits.
  5. Post-implementation: Following initial adoption, you must continuously monitor the technology landscape and assess how you can adopt new use cases to maximize your ROI.

If you wish to learn more about the 5G landscape and private 5G in particular, please connect with us at [email protected], [email protected], and [email protected].

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