AI for Customer Experience (CX): Unleashing the Power of Algorithms for Exceptional Experiences
Recent advancements in AI have transformed the way enterprises deliver Customer Experiences (CX), enhan[...]
REPORT | PEAK MATRIX®
In this research, we present an assessment of 16 IT service providers featured on the Interactive Experience (IX) Services PEAK Matrix®, a comprehensive matrix that evaluates and categorizes providers in terms of their capabilities. The assessment focuses on the integrated capabilities that these IT service providers offer to the experience ecosystem.
Nitish Mittal is a Partner in the technology practice leading the firm’s coverage of digital transformation and IT services in Europe and the United Kingdom and Ireland (UK&I). Based out of the London office, he covers technology areas across Artificial Intelligence (AI), automation, cloud, interactive services (IX), and the Internet of Things (IoT).
Nitish leads efforts in life sciences as well. With a background serving biotech and private equity clients, Nitish helped incubate Everest Group’s healthcare and life sciences technology practice. He works with enterprises, service providers, product firms, industry associations, and investment firms on problem statements such as deal constructs, go-to-market strategy, market positioning, business due diligence, sales enablement, and enterprise adoption benchmarking. His responsibilities also include leading the firm’s thought leadership in his focus areas.
Prior to Everest Group, Nitish worked in the advisory space for private equity and venture capital clients on market entry, portfolio assessment, and due diligence engagements. Nitish holds a bachelor’s degree in engineering from Delhi College of Engineering (DCE).
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