Author: Nitish M

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success | LinkedIn Live

LINKEDIN LIVE

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success

View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024.

Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns. 📊

📢Watch this LinkedIn Live event to hear our experts discuss how the market, providers, and functional leaders are addressing these challenges to pave the way for innovation. This event is a follow-up to our previous LinkedIn Live discussion, The Possibilities for Generative AI in Sourcing.

During the event, we explored:

  • 🌐 The risks, challenges, and barriers to gen AI adoption and how organizations can position themselves for success
  • 🌐 How procurement leaders can navigate the ethical, privacy, and security concerns in the adoption of gen AI to drive innovation
  • 🌐 The technology providers in the gen AI space that sourcing and supply chain teams can work with

Meet the Presenters

Digital Experience Platform (DXP) Products PEAK Matrix® Assessment 2023

Digital Experience Platform (DXP) Products 

The rising digital native population seeks seamless and innovative experiences driven by emerging technologies. Providing such connected experiences supported by technology requires a robust and interconnected set of solutions. In our digitally driven society, Digital Experience (DX) holds unprecedented significance, especially with the rise of a generation inherently familiar with digital technologies. The emphasis on experience has grown to the extent that consumers now consider a real-time, all-encompassing, highly personalized, and channel-agnostic experience as a basic expectation rather than a distinguishing factor. Enterprises must recognize that delivering an outstanding DX is not just a competitive advantage but a necessity for their continued relevance and expansion.

To achieve a seamless and forward-thinking connected experience, enterprises need a Digital Experience Platform (DXP) that consolidates essential capabilities (content, engagement, and digital commerce) within a unified and interoperable framework. Thus, a DXP serves as a comprehensive enterprise solution, enabling businesses to effectively construct, deliver, and monitor exceptional connected experiences.

Digital Experience Platform

What is in this PEAK Matrix® Report

In this report, we assess 16 DXP providers featured on the DXP Products PEAK Matrix®, a comprehensive matrix that evaluates and categorizes technology providers in terms of their product capabilities and wider market acceptance. Each provider profile offers a comprehensive overview of its key strengths and limitations and includes enterprise sourcing considerations. The research will help buyers select the right-fit technology provider for their needs, while technology providers will be able to benchmark themselves against the competition.
 

In this report, we:

  • Examine 16 DXP providers’ capabilities and offerings
  • Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • List providers’ key strengths and limitations

Scope

  • All industries and geographies.
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading technology providers, client reference checks, and an ongoing analysis of the DXP market.

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Building a Sustainable Future: Reflections on COP28 and Insights for 2024 | LinkedIn Live

LINKEDIN LIVE

Building a Sustainable Future: Reflections on COP28 and Insights for 2024

View the event on LinkedIn, which was delivered live on Thursday, December 14, 2023.

Watch this LinkedIn Live event to hear from Everest Group analysts Rita N. Soni and Nitish Mittal, and Sustainability and Climate Change Expert Babiche Veenendaal-Westerbrink. 🎙️

The speakers reflected on the progress made in 2023 to build a more sustainable future, the key takeaways from the COP28 conference – the 28th annual meeting of the international community to discuss and implement ways to combat climate change – and the outlook for 2024.

During the event, we explored:

✅ Key takeaways from COP28
✅ The 2024 sustainability outlook with a focus on technology, data, and operations implications
✅ How Everest Group is helping businesses plan and adopt strategies for a more viable future 🌱

Watch this session to gain profound insights into the challenges and opportunities ahead! 🔍

Meet the Presenters

Mittal Nitish
Partner
Everest Group
Soni Rita B
Principal Analyst
Everest Group
Babiche Veenendaal Westerbrink 003
Sustainability and Climate Change Expert

Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023 – Update

Decentralized Clinical Trial Platforms  

Decentralized Clinical Trials (DCTs) are transforming the landscape of clinical research by harnessing digital technologies to facilitate remote patient participation. This patient-centric approach not only benefits participants but also ensures more inclusive and robust study results while reducing the workload for investigators. In the post-pandemic climate, a hybrid model is emerging that seamlessly integrates technology advances with traditional site workflows, creating a new era of clinical trials that harnesses the strengths of both. In a funding-constrained environment, DCT platform providers are looking to strike a balance between client satisfaction and cost reduction. They are focusing on delivering comprehensive solutions that include real-world evidence, integration with sensors and wearables, and tools dedicated to enhancing patient engagement and retention throughout the trial process.

Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023 – Update

What is in this PEAK Matrix® Report

In this report, we assess the capabilities of 22 platform providers specific to the decentralized clinical trial landscape. These platform providers are mapped on the Everest Group PEAK Matrix®, a composite index of a range of distinct metrics related to a provider’s capability and market impact.
 

In this report, we:

  • Examine the provider landscape for DCTs
  • Assess DCT platform providers on several capabilities and market success-related dimensions

Scope

  • Industry: Life sciences clinical development technology
  • Geography: global

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – Europe

Digital Interactive Experience (IX) Services – Europe

Within Europe, there is a paramount emphasis on crafting experiences that not only meet the expectations of customers and employees but also align with the region’s robust commitment to sustainability and ethical practices. Corporations recognize that a focus on sustainability not only enhances their brand but also resonates with the growing eco-conscious European consumer base.

This emphasis on sustainability-led experiences extends beyond the corporate domain, reflecting the broader values of European society. It goes beyond the provision of quality products and services, emphasizing the necessity to ensure these offerings are in harmony with environmental and social responsibility. The escalating demand for experience services among enterprises is propelled by the strategic leverage of emerging technologies and a compelling sustainability-driven narrative. This underscores the convergence of technology and sustainable practices within the business landscape.

Consequently, experience design has ascended as a pivotal force shaping the trajectory of European enterprises. It reinforces their steadfast commitment to responsible and impactful business practices, highlighting their instrumental role in advancing sustainable development in the region.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this research, we present an assessment of 21 service providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment – Europe 2023, a comprehensive matrix that evaluates and categorizes service providers in terms of their capabilities in the space. 
 

In this report, we:

  • Assess 21 leading European digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

10 Things Keeping IT Leaders Up at Night | In the News

The CIO’s rise to prominence has led to a wider array of high-profile responsibilities that — when coupled with the ever-increasing pace of technology and business change — bring more stress to the role than ever before.

“Every CIO is struggling, trying to get increased budgets,” adds Nitish Mittal, Partner at Everest Group.

Read more in CIO

Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America

Digital Interactive Experience (IX) Services – North America

In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain. Customers no longer view a captivating and well-tailored experience as a mere luxury; it has become an imperative. North American consumers are demanding top-notch services and craving seamless, personalized, and ethically conscious interactions with enterprises.

In parallel, businesses are recognizing that, in their quest to attract and retain top talent, creating a thoughtfully designed employee experience across the interaction touchpoints of the employee lifecycle has become vital. Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth.

As the narrative evolves, North American society is prioritizing sustainability and ethical business practices. In summary, experience design, bolstered by investments in cutting-edge technologies, is not just a trend but a fundamental driver for business growth and social responsibility in North America. It profoundly shapes the future and impact of enterprises in the region, aligning their operations with the values and aspirations of a rapidly changing market.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this report, we assess 26 providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America, a comprehensive matrix that evaluates and categorizes providers on their capabilities and market impact.
 

In this report, we:

  • Assess 26 leading North American digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: North America
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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Our Latest Thinking

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

From Vision to Reality: Defining a Net Zero Pathway for Enterprises | LinkedIn Live

LINKEDIN LIVE

From Vision to Reality: Defining a Net Zero Pathway for Enterprises

View the event on LinkedIn, which was delivered live on Tuesday, October 10, 2023.

The rapid transition to a net zero economy stands as the paramount concern of the decade to address the climate crisis 💫, demanding attention and action from government and enterprises.

However, enterprises are facing challenges on their net zero journeys, including limited financial and technical resources, a lack of clear guidelines and frameworks, and the complicated task of transforming their operations and supply chains.

📣 📣Join this LinkedIn Live session to hear our expert analysts discuss how enterprises can navigate complex regulatory frameworks, define a net zero pathway 🎢, and implement their sustainability strategy. We’ll examine the current net zero tech and services market and analyze trends and key drivers shaping demand-supply dynamics.

What questions will the event answer for participants?

✅What challenges do global 🌍 enterprises in various industries face on their net zero journeys?
✅What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?💹
✅What are the key trends shaping the net zero technology and services market?

Nitish Mittal
Babiche Veenendaal-Westerbrink
Arpita Dwivedi

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