Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar

December 3, 2024

ON-DEMAND WEBINAR

Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements.

Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment.

What questions did the webinar answer?

How has the cost of delivering IT and BPO services and pricing changed in 2024?
What levers are buyers and providers pulling, and is a win-win arrangement possible
What is the outlook for pricing and costs?

Who should attend?

CIOs, CTOs, CDOs
IT executives, IT strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders
Finance Leaders

Rahul Gehani

Partner

Akshay Mathur

Vice President

Abhishek Sharma

Managing Partner

Kunal Verma

Vice President

Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

November 26, 2024

ON-DEMAND WEBINAR

Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA

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In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth.

This webinar provided insights into the IT services market in EMEA, focusing on current outsourcing pricing trends and the forecast for 2025 in key European markets. We also shared our observations on what European organizations expect from their IT service providers and what makes a successful outsourcing deal in today’s dynamic environment.

Watch our commercial and solution experts as they discuss strategies to prepare for upcoming deal renewals in 2025 and how to navigate the shifting IT services landscape with confidence.

What questions did the webinar answer?

How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025?
What are the latest outsourcing pricing trends, and what is the forecast for 2025 in European markets as we start to see early green shoots of recovery?
What do European organizations expect from their IT service providers?
What does a good outsourcing deal look like in this shifting market?

Who should attend?

Service providers
Sales leads
Category managers
Sourcing and vendor management stakeholders

Prateek Gupta

Vice President

Vaibhav Jain

Practice Director

Ricky Sundrani

Partner

Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar

November 19, 2024

ON-DEMAND WEBINAR

Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook

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Global businesses are at a unique inflection point of growth. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities.

In this GBS-focused webinar, Everest Group experts Anish Agarwal, Vice President, Rohitashwa Aggarwal, Partner, and Shivi Pandey, Practice Director, talked through how to utilize the GBS model to revamp operations.

Attendees understood the need for GBS organizations to lead in innovation and transformation to escape the bounds of traditional delivery metrics and meet the evolving needs and priorities of businesses. They also came away with insights into how they can differentiate their business, and develop the GBS model as a strategic partner to their enterprise.

What questions did the webinar answer for the participants?

How is the GBS model evolving? What are the head and tailwinds of growth?
How can enterprises innovate within GBS to stay competitive in a constrained investment environment?
What are the challenges faced by GBS leaders? What are they doing to overcome these challenges?
What are the opportunities for GBS organizations in 2025?

Who should attend?

GBS heads
GCC heads
Shared services leaders
IT/BP department heads
Global sourcing managers
CIOs
CTOs

Anish Agarwal

Vice President

Rohitashwa Aggarwal

Partner

Shivi Pandey

Practice Director

2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations | Webinar

November 12, 2024

on-demand webinar

2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations

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As global organizations face ongoing challenges like supply chain disruptions and price volatility, procurement functions are becoming more of an asset than ever. Chief Procurement Officers (CPOs) remain focused on cost savings, managing risk, and achieving high business user satisfaction while tackling challenges posed by inflation, regulatory requirements, and legacy systems.

Watch our experts as they explored the top priorities of CPOs, the current state of procurement functions, and future aspirations. We provided insights into how procurement leaders are addressing challenges and aligning strategies to drive stronger business outcomes.

This session offered procurement professionals the opportunity to compare their internal initiatives with industry trends and plan for future developments that align with the market.

What questions did the webinar answer?

What challenges does the procurement function currently face
Which outcomes are top priorities for the procurement function
What is the typical maturity of vendor/supplier management processes within organizations?

Who should attend?

Chief procurement Officers (CPO)
Procurement category managers
Global sourcing managers
Supplier relationship managers
Procurement managers
Supplier management leaders
Procurement outsourcing (PO) service providers / leaders
Tech providers

Amy Fong

Partner

Akash Thunga

Senior Analyst

The Year in Review for CXM: Market Developments and the Outlook for 2025 | Webinar

November 5, 2024

On-demand webinar

The Year in Review for CXM: Market Developments and the Outlook for 2025

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After experiencing significant growth post-pandemic, the customer experience management (CXM) market hit turbulence in 2024. Enterprises are now more cautious about their spending, pushing service providers to do more with less. At the same time, generative AI (gen AI)-led use cases are moving into production, which is revolutionizing how contact center leaders are thinking about their future operating models.

Watch this webinar to hear our CXM experts examine how the CXM market has evolved throughout 2024, and share what can be expected for 2025.

What questions did the webinar answer?

How does the CXM service provider landscape across regions look in 2024
How was the year for the broader CXM market, and which themes have materialized?
What should we expect from the CXM market in 2025?

Who should attend?

CEOs, CCOs, CIOs, CTOs
BPO strategy/global heads
Heads of CXM outsourcing
CXM strategy heads
Heads of customer service
Heads of CXM service delivery
Senior sales and marketing executives

Divya Baweja

Practice Director

Chhandak Biswas

Practice Director

David Rickard

Partner

How Sustainable Engineering is Shaping a Responsible Future | Webinar

October 22, 2024

ON-DEMAND WEBINAR

How Sustainable Engineering is Shaping a Responsible Future

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ER&D enterprises are undergoing a significant shift in customer preferences due to growing environmental awareness, social opportunities, and government regulations, which is dramatically reshaping engineering priorities.

Watch this webinar to hear our experts discuss the latest key sustainable engineering priorities and the evolving ER&D landscape. They shared practical recommendations for sustainable engineering spend, examined current challenges that enterprises face, and explored the latest impacts on sustainable engineering outsourcing.

Plus, attendees learned how enterprises can effectively realign talent, technology, and ecosystem engagement strategies to adopt and scale sustainability initiatives.

What questions did the webinar answer?

What are the emerging trends and key themes driving the sustainable engineering market?
What challenges do enterprises face while incorporating/adopting the concept of sustainability into their engineering journey?
How do you strategize for talent, technology, and ecosystem leverage to mitigate challenges?

Who should attend?

Chief sustainability officers, chief diversity officers, chief innovation officers, chief supply chain officers, CTOs, CPOs, COOs, CEOs
Sourcing and vendor managers, procurement managers, global sourcing managers, and heads of outsourcing
Climate change and net-zero transformation leaders
Vice president of innovation, automotive
Heads of engineering and R&D

Rita N. Soni

Principal Analyst

Nishant Udupa

Practice Director

Susmitha Devisetty

Senior Analyst

Navigating Cost and Price Dynamics in Volatile Markets | Webinar

October 17, 2024

ON DEMAND Webinar

Navigating Cost and Price Dynamics in Volatile Markets

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Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids.

In this insightful webinar, Everest Group experts Parul Jain, Manish Malik, Harshit Mittal, and Ricky Sundrani explored the price and cost forecasts for the next 6 to 12 months across key categories, such as Applications, Infrastructure, and BPO services, across locations such as North America, Europe, and India. The team will discuss whether leveraging low-cost locations might be the ideal route for deal fee reduction for service providers, as well as other levers for managing this predicted cost and price decline.

From this webinar, attendees will understand the latest standings on leading global service delivery locations, key factors driving price and cost changes, and the best strategies for navigating changing markets and mitigating margin erosion.

What questions did the webinar answer for the participants?

What are the key market trends influencing the shoring and sourcing decisions in 2024?
What are the price and cost changes expected over the next 6-12 months, and what will drive these changes?
How will they impact the overall commercial deals, and what are service providers doing to navigate through these changes (such as leveraging low-cost locations, gen AI, etc.)?
How are service providers managing potentially shrinking margins?

Who should attend?

Finance leaders
Pricing leaders
Price-to-win leaders
CPOs
Heads of procurement
CIOs
Location strategy heads
Workforce strategy heads
Indirect and strategic sourcing leaders
Heads and buyers of outsourced services
GBS leaders managing IT and BPO outsourcing contracts
Category managers

Parul Jain

Vice President

Manish Malik

Practice Director

Harshit Mittal

Senior Analyst

Ricky Sundrani

Partner

Harnessing Digital Workplace Investments for 2025 | Webinar

October 8, 2024

ON-DEMAND Webinar

Harnessing Digital Workplace Investments for 2025

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For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025. Digital workplace transformation initiatives, spearheaded by innovations such as generative AI, Copilots, and the metaverse, are poised for a rapid uptake by service buyers. The ongoing demonstrations of these technologies’ industry-specific advantages, clearer proof of ROI, improved regulations and compliance, and successful scalability and integration, as well as the deployment of pent-up investment funds, are the key drivers for this change.

Bolstered by industry expertise and deep analyst insights, this thorough webinar hosted by Yugal Joshi, Partner, Prabhneet Kaur, Senior Analyst, and Udit Singh, Vice President, deep-dived into how this focus shift will drive substantial investments in the digital workplace. Covering key themes, such as generative AI, Copilots, employee experience, and the metaverse, our Everest Group experts outlined the strategies needed to capitalize on this new momentum.

Viewers gained actionable insights for upcoming investment opportunities, learning how to navigate challenges and increase competitiveness using the latest Everest Group research. Digital workplace service buyers and providers gained useful knowledge on how to craft effective digital workplace investment strategies for 2025.

What questions did the webinar answer for the participants?

What factors will drive investments in digital workplace transformations in 2025?
What should the enterprise strategy be for deriving maximum benefit from Copilots?
How can organizations effectively enable employees in adopting generative AI and its use cases?
How can you maintain a holistic employee experience amid ongoing disruptions?

Who should attend?

CIOs
CTOs
Digital Workplace Heads
Heads of Outsourcing
Procurement Heads
Senior marketing executives
Analyst Relations heads
Senior sales executives
IT Infrastructure Heads

Yugal Joshi

Partner

Prabhneet Kaur

Senior Analyst

Udit Singh

Vice President

Maximizing Value in Finance Transformations with S/4HANA | Webinar

October 1, 2024

ON-DEMAND WEBINAR

Maximizing Value in Finance Transformations with S/4HANA

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With the forthcoming SAP support end deadline of December 2027, as well as the increasing promise of AI-driven technologies, enterprises have been moving rapidly from legacy to cloud solutions. In particular, SAP S/4HANA adoption could prove a game-changer for enterprise finance functions, given its central role in managing and analyzing financial data for informed decision-making.

However, for the implementation of SAP S/4HANA to be successful, there are several key imperatives to understand and follow. Watch Harpreet Makan, Practice Director, and Abhishek Mundra, Practice Director, for an enlightening webinar on driving finance transformation using S/4HANA. The discussion included the evolving role of the CFO in the implementation of transformative tech, as well as the strategic, operational and governance aspects of developing a successful transformation strategy.

Attendees came away with a good understanding of best practices for implementing SAP S/4HANA, and how third-party service providers are reconfiguring their offering to better aid in finance transformations with S/4HANA.

What questions did the webinar answer for the participants?

What are the key buyer imperatives for finance transformation?
Why should the CFO and the finance organization care about S/4HANA transformation?
What are the best practices while undertaking finance transformation with S/4HANA?
What role can the CFO and finance organization play to help ensure success of S4 transformation?
How to find the right service provider to partner with for your transformation journey?

Who should attend?

CFOs
IT/BPO strategy heads
Finance managers
Heads of F&A /outsourcing practices at leading service providers
CIOs
CTOs
SAP practice heads at leading IT service providers

Harpreet Makan

Practice Director

Abhishek Mundra

Practice Director

Global Services Market Update: Leveraging Providers for GIC Success | Webinar

September 24, 2024

ON-DEMAND WEBINAR

GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS

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Driven by multiple disruptions over the last five years, including the COVID-19 pandemic, talent shortages, economic pressures, supply chain disruptions, and geopolitical tensions, enterprises are rethinking their sourcing strategies. This has introduced a new layer of dynamism to the fast-evolving global sourcing industry.

Watch Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024. The webinar covered updates on the global sourcing industry, the increased traction in the Global In-house Centers (GICs) leverage, and the role providers can play to make GICs a success.

With the resurgence of provider-assisted GIC setups, this session further explored different models through which providers support GIC setups, such as Build-Operate-Transfer (BOT), Assisted, and Joint Ventures (JV) models, with relevant case studies.

Additionally, attendees learned how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically.

What questions did the webinar answer?

How did the global sourcing market evolve in 2023 and H1 2024?
In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs?
What capabilities / best practices should providers establish to pragmatically support GICs?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership / strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Vipin Alexander

Practice Director

Udit Anand

Senior Analyst

Ravneet Kaur

Practice Director

Akshay Mathur

Vice President

The Mapping the Next: Key Priorities for 2025 webinar is almost here! Register today.

Category: Webinars