Webinars

Originally presented live on Wednesday, May 15, 2019

This 9-minute on-demand webinar is the third in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session will focus on one do and one don’t in the three key stages of establishing a delivery center. While there are many more best practices to consider, this session covers the ones which, in our experience, maximize the odds for success by facilitating right decision-making, improving operational efficiencies during implementation, and enabling sustainable performance once the center is operational.

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.

Presenters:
Aditya Verma
Vice-President, Global Sourcing
Everest Group

Vivek Bhatia
Practice Director
Everest Group

60-minute webinar on Thursday, March 7, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

Download the Presentation

Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s lead value driver of outsourcing. In addition to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How should you buy it? In parts and components? Layers and bundles? Whole box?

From this session, you will:

1. Understand how the new digital approaches are changing the way enterprises are consuming BPO services, and how providers are delivering them
2. Learn how peers are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
3. Gain insight on the changing vendor landscape informed by our latest research on vendors and market offerings, including the 5 key challenges enterprise face when buying digital

Who should attend, and why?
Enterprises: Executives responsible for pricing strategy, strategic outsourcing, vendor management, as well as business unit executives.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President, Research
Everest Group

Complimentary 60-minute webinar held on Thursday, January 31, 2019 | 7 a.m. CST, 8 a.m. EST, 1 p.m. GMT, 6:30 p.m. IST

Download the presentation

Preview of the findings and insights we’ll be discussing:

• How does your approach to Shared Services (or Global In-house Center) talent create cost, operational, and strategic impact?
• How do best-in-class GICs acquire talent with niche skills?
• What supporting programs must you have to develop and retain top talent?
• How are GICs enhancing their employee value propositions?
• The bottom line: what is the actual impact of various talent initiatives?

As the accelerating pace of technology disruption impacts every area of the business it’s vital for in-house delivery centers to get their talent strategies right. Some delivery centers are ahead of the curve, adapting with these changes and even assisting their parent organizations to adjust to the changing talent model. This webinar will help senior enterprise executives to understand how different elements of their talent strategy can enhance their delivery centers’ future readiness.

Who should attend, and why?

Offering results from our recent Pinnacle Model™ research on Shared Services (or Global In-house Center) talent, this webinar will equip senior enterprise executives with information they need to leverage their talent strategies to enhance their delivery centers’ future readiness. For example, our research shows that a concentrated focus on delivering strategic impact has enabled Pinnacle Model™ GICs to deliver 1.5X higher satisfaction from their talent programs. And Pinnacle Model GICs are twice as likely to have managed their HR costs at less than 5% than other GICs.

The content is geared to senior enterprise executives: Head of the Global In-house Center (GIC) / Shared Services Center (SSC) / Global Business Service (GBS), Head of Human Resources in GICs/SSCs/GBS, Senior Strategy Executives, Global Sourcing Managers, and parent organization stakeholders focused on GICs / shared services.

Can’t join us live? Register anyway!

All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:

Michel Janssen
Chief Research Guru
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Alok Singh
Senior Analyst
Everest Group