Who is Leading Customer Experience Management (CXM) Services in Europe? | LinkedIn Live

September 29, 2022

LINKEDIN LIVE

Who is Leading Customer Experience Management (CXM) Services in Europe?

View the event on LinkedIn, which was delivered live on Thursday, September 29, 2022.

📢The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money💲. With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

Join this LinkedIn Live session as our experts discuss the results of our recently completed PEAK Matrix® assessment showcasing our latest CXM research in the EMEA region🌏. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities.

Mark Wootton

Former Snr Dir Procurement & GM for Contact Center Outsourcing

Microsoft

Task Mining Playbook: Featuring Bayer Case Study | On-demand Webinar

September 29, 2022

In this on-demand webinar, Amardeep Modi, VP at Everest Group, will join a panel to discuss why organizations demand deeper visibility into people, processes, and technology.

You will learn:

Why traditional manual techniques for process discovery are a barrier to scale
How organizations can kick-start their task mining journey
How technology leaders can drive a shift towards task mining in their organizations, and more

Watch Now

Presenters

Amardeep Modi
VP, Everest Group

Jürgen Winandi
Group Product Manager, Automation, Bayer

Samson David
CEO, Soroco

Watch Now

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

September 27, 2022

ON-DEMAND WEBINAR

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving?

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

WATCH THIS WEBINAR ON-DEMAND

Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers.

What questions will the webinar answer for the participants?

How are organisations in Europe and the UK embracing sovereignty and sustainability as a part of their cloud transformation?
What are the critical investment areas and key challenges faced in this journey?
What opportunities exist for technology and service providers?
How will this ecosystem evolve as we approach a recession?

Who should attend?

CIOs and CTOs
Sourcing and procurement leaders
Heads of cloud, sustainability, and government relations
ESG officers / Chief sustainability officers
Service providers and technology vendors

Partner

A Blue Print for Outperforming in the Next Normal | Webinar

September 27, 2022

Join Everest Group’s Alisha Mittal on this webinar in which the panel will discuss how leading organizations are driving resiliency, responsiveness, reliability, and receptivity with digital at scale and speed, and deep cultural shifts.

When

Tuesday, September 27, 2022, at 9:00 am CST, 10:00 am EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

Alisha Mittal

Vice President, Everest Group

Clifton Menezes

Global ADMnext Offer Lead, Capgemini

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

September 22, 2022

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore:

T&S use cases for the metaverse
Risk mitigation strategies for challenges that arise
Implications for the third-party T&S services market

Meet the Presenters

Partner

Partner

GBS Leadership Exchange: “More is Better” | Location and Sourcing Strategy for BFS GBS | Virtual Roundtable

September 22, 2022

GBS Leadership Exchange | Invitation-Only Event

"More is Better" | Location and Sourcing Strategy for BFS GBS

September 22, 2022 |

8:30 AM EDT | 6 PM IST

Banking and Financial Services (BFS) companies have led the market when it comes to GBS model adoption. However, external market conditions, including the geopolitical environment, great resignation, talent shortage, and inflationary pressures have made finding talent and achieving enterprises’ growth aspirations a struggle for BFS GBS organizations.

To meet the surge in demand for talent, BFS GBS organizations are expanding their locations and sourcing portfolios with a “more is better” approach by searching out various talent supply models and locations across offshore, nearshore, and onshore geographies.

Join our exclusive GBS Leadership Exchange virtual roundtable, “More is Better” | Location and Sourcing Strategy for BFS GBS, on Thursday, September 22, 2022, 8:30-10 am EDT / 6-7:30 pm IST.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on locations and sourcing strategies, including:

How BFS GBS peers are responding to the “systems of growth” thinking, especially in a tough talent market
How location strategies are evolving to achieve desired growth
How global events are shaping the location strategies of BFS GBS peers
How sourcing strategies are being optimized to meet cost savings, growth, and innovation targets
Which areas – technology or operations – are seeing the most changes, and how fast are these changes being implemented

Who should attend?

GBS leaders
GBS strategy leaders
GBS site leaders
GBS workforce strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Sakshi Garg

Vice President

Piyush Dubey

Practice Director

Becoming a Customer of Choice: How to Boost Your Supplier Relationships | Webinar

September 20, 2022

ON-DEMAND WEBINAR

Becoming a Customer of Choice: How to Boost Your Supplier Relationships

Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to drive value from their strategic supplier relationships, a broader range of activities are involved in supplier relationship management (SRM), including risk, performance, and governance.

WATCH THIS WEBINAR ON-DEMAND

Supplier managers today are responsible for key objectives, such as driving innovation from their large outsourcing providers, ensuring the right mitigation plans are in place, and guaranteeing performance is at par. Misses can be high visibility and must be managed effectively.

Questions our experts will answer:

What are the best supplier relationship management approaches across vendor stratification, governance, tools/technology usage, performance management, risk management, and supplier-driven innovation?
What challenges are peers facing, and how do they overcome them?
How can organizations build guiding principles and frameworks across supplier stratification and governance?
What are common performance management and score carding approaches?
What are best practice VMO organizational structures, roles, and responsibilities?

Who should attend?

Vendor managers
Vendor risk managers
Supplier relationship leaders
Strategic vendor partnership leaders

Amy Fong

Partner

Bhanushee Malhotra

Practice Director

Conversations with Leaders – Episode 3 | LinkedIn Live

September 15, 2022

LinkedIn Live

Conversations with Leaders | Who Are the Top GBS Employers? | Episode 3

View the event on LinkedIn, which was delivered live on Thursday, September 15, 2022.

Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.🌍

📢Watch this LinkedIn Live to learn from the peer-to-peer discussions on the transformative journeys – including the challenges and rewards – renowned leaders are undertaking in the GBS space.

Episode 3 | Who Are the Top GBS Employers?

🎤In this episode, Everest Group’s Rohitashwa Aggarwal sat down with Shweta Mohanty of SAP, India, Tarun Sareen of Sun Life Financial, and Nitin Gupta of Mondelez to discuss Everest Group’s inaugural analysis of the Top GBS Employers™ in India, the Philippines, and Poland and what the top GBS employers are doing to set themselves apart.

The speakers will explore how best-in-class firms stand out in the market, sharing critical insights into what today’s GBS workforce truly wants and what potential employers might be overlooking.

Our speakers will discuss:
✅Who are the top GBS employers across India, the Philippines, and Poland?
✅What makes the best employers stand out?
✅What helps attract top tech talent?

Download The Top GBS Employers™ in 2022 report.

Meet the Presenters

Rohitashwa Aggarwal

Vice President

Everest Group

Shweta Mohanty

VP – Head of HR

SAP, India

Nitin Gupta

Senior Director, IBS Global Supplier Experience Lead

Mondelez International

Mr. Tarun Sareen

Managing Director, Asia Service Centres

Sun Life Financial

New Sourcing Models for an Agile World: Learnings from DNB | LinkedIn Live

September 14, 2022

LINKEDIN LIVE

New Sourcing Models for an Agile World | Learnings from DNB

View the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022.

Sourcing teams strive to be more agile in how they support their business to meet rapidly changing needs🏃‍♀️. DNB, Norway’s largest financial services group, and its sourcing team developed an innovative and effective approach to its sourcing strategy by leveraging a DevOps model.

🎤Join this session to hear a conversation with DNB’s Robin Oberst and discover the shifts and improvements that DNB incorporated into its sourcing strategy. Our speakers will highlight the challenges faced by the company in its traditional sourcing approach and discuss how it adjusted its sourcing strategy to become more agile, collaborative, and efficient🌐.

Key questions our speakers will explore:

👉What challenges did the DNB sourcing team face in their traditional sourcing approach?
👉What did the team learn as they moved to a DevOps model?
👉What changes did they make to be more agile in the sourcing market?

Meet the Presenters

Robin Oberst

DNB

Planning for a Recession: Is the War for Tech Talent Finally Over? | Webinar

September 13, 2022

ON-DEMAND WEBINAR

Planning for a Recession: Is the War for Tech Talent Finally Over?

Business leaders worldwide are bracing themselves for a possible recession. With increasing cost pressures and talent challenges, what do enterprises need to know to navigate a looming downturn, and could the demand for technology talent be easing up?

WATCH THIS WEBINAR ON-DEMAND

In this webinar, our experts will discuss the latest demand and supply trends, reveal new location hotspots, uncover key strategies best-in-class companies are deploying to position themselves for success, and deliver their predictions for the next 12-24 months.

Questions our experts will answer:

How long will the tech-talent demand-supply gap last?
What are the key skills that leading companies are investing in?
What are the new location hotspots companies are betting on?
How can employers distinguish themselves for niche technology talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Director global technology, IT talent strategy
Director global workforce planning
Director workforce transformation

Jimit Arora

Partner

Rohitashwa Aggarwal

Vice President

Aamir Khan

Senior Analyst

Category: Webinars