Webinars

60-minute webinar held on Thursday, September 19, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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The current trifecta of rapidly evolving business demands, technology-led disruption, and a focus on outcomes is raising the stakes for innovation and making it a vital competency. In this session, we will share our latest findings in sourcing innovation research, taken in partnership with SIG and SIGInnova, on how the best performers, Pinnacle Enterprises™, are modernizing their sourcing practices.

In this moderated discussion, Everest Group executives joined by SIG’s CEO and President, Dawn Tiura, will address the following:

• What innovative procurement and sourcing practices are leading organizations adopting?
• What capabilities are needed to drive successful innovation in procurement?
• What innovative practices manage risks and deliver the best results?
• How are technology innovations changing sourcing practices?

Who should attend, and why?
Enterprise and service provider procurement executives and leaders, sourcing and category management leaders, and vendor management leaders looking to understand the latest innovations in their field

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President
Everest Group

Dawn Tiura
CEO and President
Sourcing Industry Group (SIG)

Everest Group’s Sarah Burnett, EVP & Distinguished Analyst will be discussing automating unstructured content workflows with Intelligent Process Automation on Indico’s webinar on Tuesday, September 10 from 1PM – 2PM EST.

Unstructured content makes up over 85% of enterprise content, yet less than 2% is currently leveraged with existing analytics or automation technologies. Critical processes from the front office to the back office rely on documents, forms, emails and text to drive the business. Traditional legacy approaches using rule engines, regular expressions, and OCR templating are too brittle and expensive, and can’t handle highly variable unstructured content that makes up most of these workflows.

Along with Sarah, Indico’s CEO Tom Wilde will discuss how Intelligent Process Automation offers enterprises the ability to classify, extract and contextually understand information from unstructured text-based data sources, such as emails, PDF documents and images, and feed the output into downstream applications or other processes.

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60-minute webinar to be held on Wednesday, August 28, 2019 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST

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Multiple forces are driving unprecedented disruption of existing service delivery locations, including disruptive technologies, intensifying competition for talent, evolving customer preferences, pressure on growth and margins, and geopolitical and macroeconomic uncertainties. In the face of these challenges, enterprises are significantly transforming their service delivery organizations – a critical part of which is their delivery locations portfolio strategies.

During this interactive session, industry peers and Everest Group experts will cover top strategic trends shaping global delivery locations strategies. Attendees will also hear first-hand perspectives from senior industry practitioners on key likely disruptions (e.g., automation, platforms, agile) for service delivery portfolios expected in the next 2-3 years, and how they plan to tackle these challenges to ensure survival and sharpen competitive advantage.

In this 60-minute session, we’ll also address the following:

• How have large enterprises reoriented their portfolio strategies more intentionally and used design principles to address challenges brought about by change? What have been their experiences, challenges, and lessons in this journey?
• What disruptions are likely to impact locations portfolio strategies in the next 2-3 years, and how are enterprises planning to tackle them?

Who should attend, and why?
Executives looking to hear from industry peers and experts on ways to navigate new disruptions and plan an informed service delivery locations strategy.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Anurag Srivastava
Vice President
Everest Group

Parul Jain
Senior Analyst
Everest Group

Alexander Lysenko
Chief Operating Officer, Shared Services
ING

Mukul Gupta
Executive Director and Location Strategy Lead
JPMorgan Chase & Co.

60-minute webinar held on Wednesday, August 7, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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The IT services market is in a state of constant flux. Digital technologies, the explosion of data, and innovations in the technology startup ecosystem are changing thinking in the C-suite across industries. Based on our popular PEAK Matrix™ assessments, this webinar will provide a view into the most important shifts taking place in sourcing of services and technologies. This is the analysis and insights you need to make critical decisions about key elements of your digital services strategy.

In this 60-minute session, we’ll answer the following:

• How are different industries approaching digital technology adoption?
• What is digital and how does it differ from traditional IT services?
• Where is growth in the IT services market expected to come from and how does that potentially inform your strategy?

Who should attend, and why?
Executives across BFSI, Healthcare & Life Sciences planning their next digital services move and needing to understand the latest key developments in the sourcing of services and technologies.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Chirajeet Sengupta
Partner
Everest Group

Abhishek Singh
Vice President
Everest Group

Originally presented live on Wednesday, May 15, 2019

This 9-minute on-demand webinar is the third in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session will focus on one do and one don’t in the three key stages of establishing a delivery center. While there are many more best practices to consider, this session covers the ones which, in our experience, maximize the odds for success by facilitating right decision-making, improving operational efficiencies during implementation, and enabling sustainable performance once the center is operational.

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.

Presenters:
Aditya Verma
Vice-President, Global Sourcing
Everest Group

Vivek Bhatia
Practice Director
Everest Group