Category: Webinars

What is Successful Digital Transformation in a Post-pandemic Economy? | Webinar

Access the on-demand webinar, which was delivered live on February 25, 2021

While most companies believe they are digital companies, powered by digital platforms, the pandemic has further accelerated the need for Fortune 1000 companies to adopt digital strategies by several years.

In this webinar, we examine and showcase how large enterprises are approaching digital transformation, including their use of data and AI, automation, interactive experiences, Internet of Things, and organizational and talent models. By delving into the data from 2020, we go beyond the buzzwords and focus on how companies are actually scaling digital transformation efforts.

Everest Group’s Michel Janssen, Chief Research Officer, Alisha Mittal, Practice Director, and Nitish Mittal, Vice President,  examine successful digital transformation and provide a forward-looking view into 2021 digital transformation trends.

What questions does the webinar answer?

  • What is successful digital transformation in a post-pandemic economy that ensures enterprises thrive?
  • Which themes will dominate digital adoption in 2021?
  • What should you not do in your digital transformation journey?
  • How should you prepare for a post-digital future?

Related Content

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Alisha Mittal
Practice Director
Everest Group

Nitish Mittal
Vice President
Everest Group

The More the Merrier: Operating in a Multi-Cloud World | Webinar

Everest Group’s Yugal Joshi will join Cardinal Health, Google Cloud, and TCS to reveal insights about multi-cloud strategy, leveraging containerization, microservices, and modernization platforms and how it builds resilience and scalability, drives innovation, and accelerates business value for organizations.

Register for the event

When

Join us Tuesday, February 23, 2021, at 9 am CST, 10 am EST, 3 pm GMT, 8:30 pm IST

Where

Live, virtual event

Presenters

Yugal Joshi
Vice President, Information Technology Services
Everest Group

Greg Boggs
Senior Vice President, Enterprise IT Shared Services
Cardinal Health

Pali Bhat
Vice President, Product & Design
Google Cloud

Nidhi Srivastava
Vice President & Global Head, Google Business Unit
TCS

Register for the event

How to Attain Value from the Next Generation of Business Process Services, BPS 4.0 | Webinar

Access the on-demand webinar, which was delivered live on February 18, 2021

Over the years, the global Business Process Services (BPS) / Business Process Outsourcing (BPO) industry has evolved to meet changing business requirements, leading to increased global adoption. COVID-19 has created unprecedented challenges, but the industry is demonstrating strong resilience. More importantly, the pandemic has paved the way for the next generation of BPS, or BPS 4.0.

Leveraging a pioneering study by Everest Group, in collaboration with NASSCOM, this webinar delivers insight into what BPS 4.0 will bring to the future, its value proposition and how to attain it, and key implications for various stakeholders.
value.

Our experts address the following:

  • What is BPS 4.0?
  • What levers need to come into play to realize the full BPS 4.0 value proposition?
  • What are the implications of BPS 4.0 for various stakeholders?

Presenters

Arkadev Basak
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Rajesh Ranjan
Partner
Everest Group

Are You Getting the Most Out of Your Strategic Supplier Relationships | Webinar

Access the on-demand webinar, which was delivered live on February 11, 2021

The most successful procurement organizations focus on value optimization — particularly with their most strategic suppliers — maximizing their performance, anticipating and addressing supply base risks, and jointly driving innovative strategies.

In this webinar, we share the results of our Pinnacle Model® study. This study examines how organizations measure, communicate, and improve strategic supplier performance, the roles procurement and VMOs (vendor management organizations) play, and the capabilities in place to partner and maximize business value.

Key takeaways:

  • Best practices in supplier relationship management and governance for strategic partners
  • VMOs interaction with sourcing teams and their typical roles and responsibilities
  • In what areas procurement organizations are using technology to manage suppliers

This session will help the following leaders evaluate their procurement and sourcing strategies:

  • Enterprise sourcing/procurement team leaders, including category managers, VPs of sourcing, CPOs, supplier managers, and VPs of indirect sourcing

Related Content

Presenters

Amy Fong
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Bhanushee Malhotra
Senior Analyst
Everest Group

Walking the IT Budget Tightrope | Webinar

Access the on-demand webinar, which was delivered live on February 4, 2021

With IT budgets expected to flatline in 2021, many organizations are facing obstacles as they strategize and plan IT spends for the year. IT leaders will need to find ways to deliver business value while also significantly optimizing IT costs. However, achieving aggressive cost optimization goals requires vigilant evaluation of current methods and execution of the right transformational practices.

This webinar with Everest Group’s Jimit Arora, Partner, Michel Janssen, Chief Research Officer, and Ashwin Venkatesan, Vice President, explores insights that businesses can use to shape their IT budgets in 2021, including:

  • What budgetary strategies will optimize IT costs
  • Which top three “must-adopt” methods can deliver 20%+ savings
  • How to evolve traditional budgeting approaches for breakthrough savings

This session will help the following groups evaluate and optimize their IT budget strategies:

  • Budget leaders and decision makers within enterprises
  • Senior executives of strategic sourcing and vendor management
  • IT: CIOs, CTOs, and executives

Related Content

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Jimit Arora
Partner
Everest Group

Ashwin Venkatesan
Vice President
Everest Group

Balancing and Navigating Growth: The Talent Angle | Webinar

Arkadev Basak, Vice President, Everest Group, will be a guest speaker at Engage2Excel’s webinar. He will join Darren Findley, President of Recruitment Solutions at Engage2Excel, to discuss today’s talent acquisition challenges and how organizations can take advantage of key demographic drivers to achieve a competitive advantage.

Attendees will gain insights into the evolving hiring dynamics and the impact of COVID-19 on workforce trends and potential solutions. They also will learn how enterprises can implement talent solutions (in-house or through outsourcing) and the benefits of outside help.

Register for the webinar

When

Thursday, February 4, 9 am PST, 9 am CST, 10 am EST, 4 pm BST, 8:30 pm IST

Where

Live, virtual event

Presenters

Arkadev Basak
Vice President
Everest Group

Darren Findley
President, Recruitment Solutions
Engage2Excel Recruitment Solutions

The Future is Calling: Contact Centers in Crisis | Webinar

Everest Group’s Sharang Sharma will share his insights on the future of contact centers on a webinar hosted by Amelia, an IPSoft company.

The global pandemic reminded us about the need to implement AI and automation technologies in contact centers to augment and scale human call center agents. It is anticipated that contact centers will never retreat to a pre-pandemic state, since consumer and business interactions have been irrevocably transformed to adjust to COVID-era buying and spending habits.

The panel of speakers will discuss the AI technologies that must be in place to optimize call center operations hinged on a hybrid workforce of digital and human agents. They will also discuss strategies to elevate customer experiences.

Register for the webinar

When

Wednesday, January 27, 9 am PST, 9 am CST, 10 am EST, 4 pm BST, 8:30 pm IST

Where

Live, virtual event

Presenters

Sharang Sharma
Practice Director
Everest Group

Eric Fradet
VP – Global Practice Head, Cloud and Infrastructure Services
Capgemini

Jonathan Crane
Chief Commercial Officer
Amelia, an IPsoft Company

Register for the webinar

Moving Away from Automation Silos | Webinar

Everest Group Practice Director Amardeep Modi will be a guest speaker at Nividous’ webinar in which they’ll discuss why organizations have started to realize that siloed automation cannot deliver long-term value and the importance of embracing a holistic automation approach that combines RPA, AI, process mining, and BPM for solving business challenges with sustained long-term value.

Register for the webinar

When

Thursday, January 21, 2021 at 10 am PST, 12 pm CDT, 1 pm EDT, 6 pm BST, 11:30 pm IST

Where

Live, virtual event

Presenters

Amardeep Modi
Practice Director
Everest Group

Alan Hester
President
Nividous

Register for the webinar

How is Finance & Accounting Outsourcing Evolving to Support CFOs in Future-Proofing Their Organizations? | Webinar

Access the on-demand webinar, which was delivered on Tuesday, January 19, 2021

Finance and accounting is not new to business process outsourcing. Not only is it growing at a steady pace, but it is evolving as organizations aim to use it more strategically.

Everest Group speakers Shirley Hung, VP, Michel Janssen, CRO, and Vignesh Kannan, Practice Director, discussed critical trends in Finance & Accounting Outsourcing (FAO), including the role of data and analytics in building business resilience. They also touched on key findings from Everest Group’s recent Global CFO Survey, which reveals the current mindset of finance leaders as they help their businesses emerge with momentum from the global pandemic.

Key takeaways:

  • The CFO’s view on business imperatives, changes in operating models, and how the role may evolve
  • Adoption drivers and trends that are shaping the FAO service provider landscape
  • How FAO service providers can deliver value through data and analytics

We answered the following questions:

  • What are the key short- and long-term business imperatives according to CFOs?
  • How will the CFO role evolve due to an ongoing environment of extreme uncertainty?
  • What changes are expected in finance and accounting operating models?
  • What are the key adoption drivers for FAO?
  • What key trends are shaping the FAO service provider landscape?
  • How are FAO service providers delivering value through data and analytics?

Who should view the webinar and why?

This webinar will provide leaders of finance and accounting, shared services, enterprises, business process outsourcing, global sourcing, and global business center organizations with essential insight around FAO trends and how it can offer support to CFOs in future-proofing their organizations.

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Shirley Hung
Vice President
Everest Group

Vignesh Kannan
Practice Director
Everest Group

2021 Outlook: Recalibrating for Resilience | Webinar

Access the on-demand webinar, which was delivered live on Thursday, December 10, 2020

This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was pleased to partner with the Global Technology & Business Services Council (GT&BSC) to drive participation in the research. Everest Group is proud to be the research partner of both the GT&BSC and IAOP, a member organization of the GT&BSC.

The research insights address the concerns that we all have: How are companies planning to put this turbulent year behind them? Are 2020’s business results going to be as dismal as we think?

We explained why we think there is pent-op-timism (and what that means!) and what business implications it has. We also discussed how the trends differ by geographical region.

Questions we answered:

  • What’s the anticipated top business challenge in 2021?
  • What are the top digital capabilities priorities?
  • What are the expected critical business model changes and areas of innovation for the next couple of years?
  • What are the highest ranked levers to increase business resilience?
  • What are the challenges related to talent?
  • How are sourcing models, portfolios, and providers changing?

Who should view the on-demand webinar?

  • Senior executives of Strategic Sourcing, Vendor Management, Contract Management organizations
  • CPOs
  • CIOs and IT leaders
  • Corporate function leaders who make sourcing decisions
  • Global Business Services and Shared Services organization executives

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Eric Simonson
Managing Partner
Everest Group

Jimit Arora
Partner
Everest Group

Chief Executive Officer
IAOP

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