Category: Webinars

Planning for 2024? What Service Provider Executives Should Know | Webinar

Live Webinar

Planning for 2024? What Service Provider Executives Should Know

September 26, 2023 |
9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Join this webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the webinar answer for the participants?

  • What is the nature of the services market, and what can we expect going into 2024?
  • How will demand for services evolve in the new year?
  • How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

  • Executives, senior management, and business leaders in service provider organizations
Hung Shirley
Partner
Mittal Nitish
Partner
Vaid Akshat
Partner

How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

on-demand webinar

How Enterprises Can Leverage Provider Support to Maximize GIC Potential

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks.

Watch this on-demand webinar as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

In addition, the speakers will discuss the evolving approach of providers to the GIC market and present methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result.

What questions will the on-demand webinar answer for the participants?

  • How did the global sourcing market evolve in H1 2023?
  • How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out?
  • What capabilities are service providers building to focus on the GIC segment?

Who should attend?

  • Senior leadership (CEOs and CXOs) of enterprises
  • In-house centers/GICs/shared service centers leadership
  • Global sourcing managers
  • GBS and SOVM professionals
  • Senior leadership
  • Strategy teams of providers
  • Sales teams for providers
  • Business unit leaders leading the GIC segment in providers
Practice Director
Senior Analyst
Vice President

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

ON-DEMAND WEBINAR

Navigating the European CXM Outsourcing Market: Trends and Insights

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

  • What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
  • What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders
Aishwarya Barjatya
Anubhav Das
David Rickard

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar

Webinar

Gamification: Unleashing the full potential of your contact center agents

September 14, 2023
12:00 PM EST | 9:00 PM ISTST

Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.  

Register

The panel will discuss: 

  • How gamification works 
  • How gamification benefits contact centers 
  • The key aspects of a gamified experience ecosystem 
  • The path to successful implementation and how to overcome challeneges 
  • The future of gamification in CXM

Advancing with Neurodiversity at Work: Inclusion and Expansion | Webinar

WEbinar

Advancing with neurodiversity at work: Inclusion and expansion

September 12, 2023
8:00 AM PT | 11 AM ET

Rita Soni, Principal Analyst, Impact Sourcing and Sustainability, Everest Group will join a panel of experts to share knowledge and expertise on topics such as:

  • What comes next for neurodiversity employment programs
  • The advancement of neuroinclusive ecosystems
  • Expanding roles for employment opportunities and the impact on the neurodiverse community
  • How we measure success with neurodiversity initiatives
  • Employment in the public sector and potential barriers to entry
Rita Soni
Principal Analyst, Impact Sourcing and Sustainability, Everest Group
Hala Annabi
Associate Professor, Information School, University of Washington
Anthony Pacilio
Vice President, Neurodiverse Solutions at CAI

From Hype to Reality: Maximizing Your Return with Intelligent Automation | On-demand Webinar

On-demand Webinar

from hype to reality: Maximizing your return with intelligent automation

August 23, 2023

In this on-demand webinar, Everest Group’s Amardeep Modi presents insights from the report, “Hype to reality – Maximize your Return with Intelligent Automation,” and examine the benefits of Intelligent Automation (IA) and the positive impact it can offer teams beyond cost savings or operational improvement.

Watch Now

Key highlights:

  • How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market?
  • What are some of the measurable and direct benefits of IA?
  • What are some of the potential indirect benefits that an enterprise can achieve from IA
  • How do these benefits positively impact both external and internal stakeholders?
  • What are the key barriers and best practices to realizing true value from IA?
Sunny Saha
SVM & General Manager, Asia Pacific, SS&C Blue Prism
Drew Sonden
Senior Solutions Consultant, SS&C Blue Prism

Automation NEXT™ – Maximizing ROI from investments in Intelligent Automation | Webinar

Webinar

Maximizing ROI from investments in intelligent automation

August 23, 2023
12:00 PM EST, 9:30 PM IST

Catch Everest Group Partner, Abhishek Singh, and other panelists in this webinar as he delivers insights into trends related to Intelligent Automation (IA) that will help participants craft a robust IA strategy and maximize ROI through a mix of business casing, playbook creation, and peer learning.

Register

Kevin Dombrowski
Director, Application Delivery, Oil-Dri Corporation of America
Kevin Song
Automation Practice Lead, Sage IT
Steve Tsuchiyama
Vice President & General Manager, Process Discovery, Automation Anywhere

The Pivotal Role of Digital Transformation Consulting for Today’s Enterprise | Webinar

ON-DEMANd Webinar

The Pivotal Role of Digital Transformation Consulting for Today's Enterprise

Digital transformation consulting has become pivotal as enterprises progress on their digital transformation journeys. Enterprises are finding that bringing digital transformation consultants into the initial transformation phases – before digital landscapes become too complex – can significantly increase value and visibility.

Enterprises are more motivated than ever to make strides in their digital transformation efforts, despite the current macroeconomic environment, creating heightened demand and a booming market for digital transformation consulting.

Watch this webinar as our experts present digital transformation consulting market trends and the current landscape. They offer advice to service providers on ways to improve their offerings as enterprises look for end-to-end services.

What questions does the webinar answer for the participants?

  • Why and how are enterprises turning to digital transformation consulting services to uncover more value?
  • How are service providers adapting to new market conditions?
  • What are the key movements in the digital transformation consulting market?

Who should attend?

  • Digital CTO, CIO, CDO, IT strategy heads
  • Provider CXO, EVPs, SVPs, VPs, MDs of digital consulting arms, Heads of consulting practices
Practice Director
Practice Director

Masterclass in Managing Your Locations Portfolio and Workforce Strategies | Webinar

ON-DEMAND WEBINAR

Masterclass in Managing Your Locations Portfolio and Workforce Strategies

Access the on-demand webinar, delivered live on August 17, 2023.

Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape?

Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies.

Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns.

What questions will the on-demand webinar answer for the participants?

  • What are the hottest global sourcing locations trends of early 2023?
  • What are the different models for managing your locations portfolio?
  • What are the key challenges and best practices for optimizing locations portfolio and workforce strategy?
  • Which crucial aspects are often overlooked when managing locations and workforce strategy?
  • What is the ultimate checklist when evaluating a new location?
  • How can you proactively and programmatically gauge the health of your locations portfolio?

Who should attend?

  • Workforce strategy heads
  • Workforce planning heads
  • Location strategy heads
  • GBS strategy heads
  • Delivery heads
  • CHROs
  • HR heads
  • Sourcing and vendor management teams
  • Global sourcing heads
Garg Sakshi
Vice President
Jain Parul
Vice President
Kumar Sumit
Practice Director
Gunjan Mundra
Senior Analyst

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