Category: Webinars

Moving Away from Automation Silos | Webinar

Everest Group Practice Director Amardeep Modi will be a guest speaker at Nividous’ webinar in which they’ll discuss why organizations have started to realize that siloed automation cannot deliver long-term value and the importance of embracing a holistic automation approach that combines RPA, AI, process mining, and BPM for solving business challenges with sustained long-term value.

Register for the webinar

When

Thursday, January 21, 2021 at 10 am PST, 12 pm CDT, 1 pm EDT, 6 pm BST, 11:30 pm IST

Where

Live, virtual event

Presenters

Amardeep Modi
Practice Director
Everest Group

Alan Hester
President
Nividous

Register for the webinar

How is Finance & Accounting Outsourcing Evolving to Support CFOs in Future-Proofing Their Organizations? | Webinar

Access the on-demand webinar, which was delivered on Tuesday, January 19, 2021

Finance and accounting is not new to business process outsourcing. Not only is it growing at a steady pace, but it is evolving as organizations aim to use it more strategically.

Everest Group speakers Shirley Hung, VP, Michel Janssen, CRO, and Vignesh Kannan, Practice Director, discussed critical trends in Finance & Accounting Outsourcing (FAO), including the role of data and analytics in building business resilience. They also touched on key findings from Everest Group’s recent Global CFO Survey, which reveals the current mindset of finance leaders as they help their businesses emerge with momentum from the global pandemic.

Key takeaways:

  • The CFO’s view on business imperatives, changes in operating models, and how the role may evolve
  • Adoption drivers and trends that are shaping the FAO service provider landscape
  • How FAO service providers can deliver value through data and analytics

We answered the following questions:

  • What are the key short- and long-term business imperatives according to CFOs?
  • How will the CFO role evolve due to an ongoing environment of extreme uncertainty?
  • What changes are expected in finance and accounting operating models?
  • What are the key adoption drivers for FAO?
  • What key trends are shaping the FAO service provider landscape?
  • How are FAO service providers delivering value through data and analytics?

Who should view the webinar and why?

This webinar will provide leaders of finance and accounting, shared services, enterprises, business process outsourcing, global sourcing, and global business center organizations with essential insight around FAO trends and how it can offer support to CFOs in future-proofing their organizations.

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Shirley Hung
Vice President
Everest Group

Vignesh Kannan
Practice Director
Everest Group

2021 Outlook: Recalibrating for Resilience | Webinar

Access the on-demand webinar, which was delivered live on Thursday, December 10, 2020

This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was pleased to partner with the Global Technology & Business Services Council (GT&BSC) to drive participation in the research. Everest Group is proud to be the research partner of both the GT&BSC and IAOP, a member organization of the GT&BSC.

The research insights address the concerns that we all have: How are companies planning to put this turbulent year behind them? Are 2020’s business results going to be as dismal as we think?

We explained why we think there is pent-op-timism (and what that means!) and what business implications it has. We also discussed how the trends differ by geographical region.

Questions we answered:

  • What’s the anticipated top business challenge in 2021?
  • What are the top digital capabilities priorities?
  • What are the expected critical business model changes and areas of innovation for the next couple of years?
  • What are the highest ranked levers to increase business resilience?
  • What are the challenges related to talent?
  • How are sourcing models, portfolios, and providers changing?

Who should view the on-demand webinar?

  • Senior executives of Strategic Sourcing, Vendor Management, Contract Management organizations
  • CPOs
  • CIOs and IT leaders
  • Corporate function leaders who make sourcing decisions
  • Global Business Services and Shared Services organization executives

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Eric Simonson
Managing Partner
Everest Group

Jimit Arora
Partner
Everest Group

Chief Executive Officer
IAOP

Service Provider Management | December 9 | Virtual Roundtable

90-minute virtual roundtable on Wednesday, December 9, 2020; 11:00 a.m. – 12:30 p.m. ET

Request to Attend

When managing outsourced service providers, the value comes from the execution. So once the ink on the contract is dry, how do you ensure performance is measured and managed throughout the life of the relationship?

In this interactive session, attendees will discuss how they measure and manage service providers to improve outcomes. We’ll talk about practices and technologies for performance management, roles and responsibilities in the process, and how to avoid getting to the point of contractual remedies.

Who Should Attend

Procurement leaders, category and sourcing managers, VMO leaders, and outsourcing managers.

What will you learn

You will learn how your peers are managing service provider performance, typical supplier management roles for VMOs and procurement teams, new technologies to enable the process, and how to encourage innovation and continuous improvement from your service providers.

Virtual roundtable hosts

Jimit Arora, Partner

Amy Fong, Vice President

Shirley Hung, Vice President

Virtual Roundtable Guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.

Request to Attend

Procurement Predictions for 2021 | December 8 | Webinar

In this webinar, Amy Fong will join global procurement leaders from VSP Global and Zendesk to discuss her predictions about procurement in 2021 and answer questions like:

  • Is the procurement model shifting from compliance to a trusted advisor or vice-versa?
  • What about the procurement tech stack—what additional technologies are needed?
  • What additional skills do procurement professionals need to stay relevant?
  • How will procurement better serve the internal customer/supplier in a remote setting?
  • Does the pandemic portend new/different challenges for supplier diversity programs?

Register for the webinar

When

December 8, 2020 at 1 PM ET / 10 AM PT

Can’t make it at this time? Register anyway and we’ll send you the on-demand version after the live event.

Where

Live, virtual event

Presenters

Amy Fong
VP, Everest Group

Greg Tennyson
Global Head of Corporate Services, VSP Global

Rendi Miller
Vice President, Strategic Sourcing and Procurement, Zendesk

Walter Charles
Walter Charles, Former Senior VP and CPO, Allergan

Kevin Frechette
CEO and Co-Founder, Fairmarkit

Register for the webinar

Unlock the Talent Genome | Webinar

Ronak Doshi, Vice President at Everest Group, will be joining a panel of experts to unleash talent and productivity with people analytics and the human cloud.

86% of organizations believe talent shortages are a barrier to achieving business outcomes in times of Covid-19. With ongoing digitalization, the key to success will be:

  • Maintaining and improving productivity in the New Reality
  • Understanding the skill inventory and its potential with Talent Analytics
  • Unlocking specialists’ potential in the Human Cloud

Register for the webinar

When

Nov 19, 2020; 04:00 PM in Warsaw, 10:00 AM ET, 7:30 PM IST

Can’t make it at this time? Register anyway and we’ll send you the on-demand version after the live event.

Where

Live, virtual event

Presenters

Ronak Doshi
Vice President
Everest Group

Przemek Berendt
CEO
Talent Alpha

Matthew Mottola
CEO
Venture L

Managing Services Categories for Maximum Value | Webinar

Access the on-demand webinar, which was delivered live on Thursday, November 19, 2020

Services spend is significant for most companies, but few have developed strong category management capacities for services categories. And when they have developed it – let’s just say, all Category Management is not equal. We see significant differences in the capabilities that companies develop across services categories, even among the best-of-the-best companies.

In this session, we’ll share new data that’s focused on best practice implementation across the services categories. You’ll learn which services categories have the most opportunity for capability development and where to focus your efforts for the most impact.

Questions we’ll answer:

  • What are the differentiating capabilities of services category management?
  • What technologies and tools are critical to managing services categories?
  • Where can all companies do better?

Who should attend?

This session will help the following leaders make key decisions about how to develop the capabilities need to manage the services category most effectively:

  • Indirect Procurement Leaders
  • Category Managers
  • Sourcing Managers for Services Spend

Related Content

Category Strategy Guide
Strategic Supplier Management Pinnacle

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Amy Fong
Vice President, Strategic Outsourcing and Vendor Management
Everest Group

Bhanushee Malhotra
Senior Analyst
Everest Group

Learn How Conversational AI Benefits the Enterprise | Webinar

Anil Vijayan, Vice President, Everest Group will join the panel of experts in Amelia’s webinar in which they’ll give insights about conversational AI and its benefits to the enterprise. Anil will provide Everest Group’s views on the importance of versatility for the future of Conversational AI.

Learn more about the webinar and register here

When

Thursday, Nov. 19, 10 am ET

Can’t make it at this time? Register anyway and we’ll send you the on-demand version after the live event.

Where

Live, virtual event

Presenters

Anil Vijayan
Vice President
Everest Group

Luis De Mena
CIO – Digital Channels
Bankia

Jonathan Crane
Chief Commercial Officer
Amelia, an IPsoft Company

Learn more about the webinar and register here

ITO 2021: Changes in the Marketplace You Need to Understand | Webinar

Access the on-demand webinar, which was delivered live on Thursday, November 12, 2020.

As the year of the pandemic draws to a close, the only thing all of us can be sure of is that life is not going to be the same in 2021. At the same time, COVID-19 has strengthened our conviction for accelerating technology transformation that can enable greater resilience in the business model. This webinar will help you understand the key drivers that will shape the nature of technology services initiatives in the next year.

In this webinar, we will share insights you can use in developing your IT services strategy including:

  • How to prioritize modernization initiatives
  • How to build the post-pandemic service provider portfolio
  • How to capture the opportunities of the hybrid WFH model

This webinar will answer the following questions:

  • Will the pre-pandemic modernization wave return in 2021?
  • How will the IT delivery model shape up?
  • How should one think of reorganizing the IT services provider portfolio in 2021?
  • What are the key uncertainty factors?

Who should attend?

This session will help the following leaders make key decisions about their IT strategies in 2021:

  • CIOs and senior IT leaders of corporations
  • Senior leaders of strategy, delivery, and sales of service providers
  • Senior leaders of global business services organizations

Related Content

The Pandemic Pandemonium – Assessing the Impact of COVID-19 and the Path to Success for Banking and Financial Services (BFS) in the Next Normal
Open Enrollment 2021 Primer: What to Expect and How to Navigate in the Wake of COVID-19
Charting the Skilling Journey to Build the IT Services Talent of Tomorrow: Replacing the Commodity IT Services Role Definitions
Webinar Deck: Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Chirajeet (CJ) Sengupta
Partner
Information Technology Services

Abhishek Singh
Vice President
Information Technology Services

Adapting to the New Normal and Beyond: How CFOs Are Leading the Way | Webinar

The pandemic has pushed CFOs into uncharted territory, prompting them to rethink their business imperatives and their role in leading their organizations to be agile, respond quickly to disruption, and ensure business continuity.

Shirley Hung will join a panel of experts to share key findings from our recent CFO study and discuss how finance leaders can best navigate the new normal in this webinar hosted by WNS.

Learn more and register for the webinar

When

Where

Live, virtual event

Presenters

Shirley Hung
Vice President
Everest Group

Ryota Satake
President & CEO
Nikon Americas Inc.

Krishna Raghunathan
Head, F&A, International Delivery Locations
WNS Global Services

Learn more and register for the webinar

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