Category: Webinars

Why Technology is the Key to Enabling Sustainability | Webinar

live webinar

Why Technology is the Key to Enabling Sustainability

May 10, 2022 |
9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST

Access the on-demand webinar, which was delivered live on May 10, 2022.

As customers become more environmentally and socially conscious, companies across industries are targeting sustainability as a powerful business opportunity that can enable top-line growth and operational efficiencies.

To reach their sustainability goals fast and efficiently, enterprises like yours can utilize global systems integrators (SIs) as strategic partners to accelerate sustainability agendas. Emerging digital technologies such as AI, IoT, and blockchain are proving to deliver immense value and maximized sustainability initiatives.

Join this webinar as our experts discuss in detail current sustainability enablement technology services market trends and provide insights on how the market is shaping out.

The speakers will explore:

  • How the role of technology is progressing as a key enabler for sustainability
  • Which trends are prevailing in the sustainability enablement technology services market
  • How the sustainability enablement technology services market is developing
  • Who the leaders and the major contenders in the market are, and what makes them stand out

Who should attend?

  • Chief sustainability officers
  • Chief diversity officers
  • Chief innovation officers
  • Corporate social responsibility leaders
  • Sourcing and vendor managers
  • Procurement managers
  • Climate change and net-zero transformation leaders
Square Dwivedi Arpita
Arpita Dwivedi
Senior Analyst
Narayanan Meenakshi
Meenakshi Narayanan
Analyst

Top Strategies for Creating an Employee-focused Digital Workplace | Webinar

ON-DEMAND WEBINAR

Top Strategies for Creating an Employee-focused Digital Workplace

Access the on-demand webinar, which was delivered live on May 5, 2022.

The adage “that which does not kill us makes us stronger” fits well for today’s workplace model. Our extreme focus on work from home (WFH) during the pandemic created employee and user experience UX challenges of a different scale. The consequences were severe employee burnout, dwindling organizational citizenship behavior, poor job satisfaction, and increased attrition.

Workplace leaders, like you, are now able to focus more on creating an experience-centric workplace, underpinned by empathy, delivering superior user performance and job satisfaction.

In this on-demand webinar, our experts explore in-depth coverage of the digital workplace segment and outline key UX challenges and mitigation frameworks for UX measurement and management that you can take advantage of today.

The on-demand webinar covers:

  • Complexities associated with measuring UX
  • Key focus areas of a holistic UX measurement framework
  • Key UX challenges and recommendations on moving to an XLA-based pricing model
  • Key recommendations for UX management

Who should attend?

  • CIO
  • CTO
  • CDO
  • Digital workplace leaders
  • IT Infrastructure leaders
  • Sourcing leaders

Conversations with Leaders – Episode 1 | A LinkedIn Live Series

LINKEDIN LIVE series

Conversations with Leaders | Episode 1

April 27, 2022 |
9:30 AM CDT | 10:30 AM EDT | 3:30 PM BST | 8 PM IST

Our Conversations with Leaders LinkedIn Live series, a part of Everest Group’s GBS Leadership Exchange, features GBS executives who have shown significant leadership and innovation in GBS.

Join to learn from and interact in the peer-to-peer discussions on the transformative journeys – including the challenges and rewards — renowned leaders are undertaking in the GBS space.

Episode 1 | A conversation with Serge De Vos, Founder, Interaxis AI an Anheuser-Busch InBev Venture.

Rohitashwa Aggarwal, Vice President, GBS Research and Advisory, at Everest Group, will lead a conversation live on LinkedIn with the inspirational leader, Serge de Vos of Anheuser-Busch InBev as they talk about his journey of taking their GCC from a low-cost service delivery center to a truly strategic partner for Ab InBev, delivering approx. 5 times impact than cost arbitrage provided by the GCC.

Join the conversation to ask questions and dive into the transformation Serge and his team initiated including how they measure impact, key changes they implemented in the GCC’s operating model, and the biggest challenges they faced along the way.

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Serge De Vos
Founder
Interaxis AI an AB InBev Venture

EY Payroll Executive Forum | Webinar

Everest Group Partner Anil Vijayan will join other expert speakers at EY Payroll Executive Forum on April 26, 2022 at 12:00 pm ET. The session’s agenda includes:

  • The evolving payroll environment
  • Payroll solution trends
  • Transformations and key considerations
  • The future of payroll

Register for the webinar

When

Tuesday, April 26, 2022, at 11:00 am CDT, 12:00 pm EDT, 4:00 pm GMT, 9:30 pm IST

Where

Live, virtual event

Presenters

Anil Vijayan
Partner, Everest Group

Sheri Sullivan
Partner, EY Global Payroll Operate Leader

Eric Hachmer
Executive Director, EY Americas Global Payroll Operate Leader

Register for the webinar

Risk Mitigation Strategies for Today’s Outsourcing Portfolio | Virtual Roundtable

Virtual Roundtable

Risk Mitigation Strategies for Today’s Outsourcing Portfolio

April 21, 2022 |
9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST

Summary

With unsteadying threats like the talent shortage, geopolitical crises, and black swan events becoming increasingly common, enterprises, such as yours, are hyper-focused on risk mitigation to ensure the value of outsourcing portfolio strategies.

Discuss this topic in our exclusive virtual roundtable, Risk Mitigation Strategies for Today’s Outsourcing Portfolio, on Thursday, April 21, 2022, 9 am CDT / 10 am EDT.

What you will take away

In this collaborative session, you and other attendees will have the opportunity to discuss how to shape your outsourcing portfolio strategies to mitigate the impact of risks (especially geopolitical risks such as the Ukraine-Russia crisis) and yield the best outcomes.

The conversation will explore:

  • Types of service providers
  • Organizational strategies when selecting Tier 1 vs. Tier 2 providers
  • Where enterprises are using service providers and at what scale

Who should attend?

  • Sourcing leaders
  • Vendor management leaders
  • Outsourcing and IT/business process department leaders
  • Strategy and growth leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

5 Steps to Managing High Outsourcing Spend | GSA On-demand Webinar

According to Everest Group, 43% of service providers are actively seeking to increase prices on existing contracts. Globally, there has been an average of a 6% increase in price requested by service providers.

Join Ricky Sundrani, Vice President at Everest Group, in this webinar hosted by GSA to explore:

  • What are the increased pricing trends across technology and business services
  • What does the future of pricing look like
  • How to best address inflation in contracts
  • How to best negotiate price increases
  • How can we ensure that price increases are reaching the employees of service providers
  • Should there be industry standard guidelines on how to approach this subject

Watch Now

When

Presented live on Thursday, April 21, 2022

Presenters

Ricky Sundrani
Vice President, Everest Group

Mark Crichard
Partner – Commercial, Technology and Outsourcing, RPC

Kerry Hallard
CEO of the GSA

Watch Now

Effective Claims Operations through Scaled Digital Adoption | Webinar

Everest Group Vice President Chunky Satija will join a panel discussion exploring how claims operations can be made more effective and efficient. The panel will discuss:
  • What today’s claims management landscape looks like and the challenges and opportunities gained through digital adoption
  • What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process
  • How to adopt digitalization through a phased layering approach
  • Ways to enable business and IT collaboration

The content will be valuable for:

  • CIOs, CTOs, CFOs
  • Strategy and innovation executives
  • Shared services and sourcing executives
  • Information technology leaders and managers
  • Business operations leaders and managers
  • Procurement leaders and managers

Register for the webinar

When

Thursday, April 21, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST

Where

Live, virtual event

Presenters

Chunky Satija
Vice President, Everest Group

Sundar (Sunny) Krishnan
Staff Vice President, Claims Operations and Technology

Al Corrieri
Chief Growth Officer, Legato Health Technologies

Register for the webinar

Key Global Services Trends Shaping 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar

The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down.

In this webinar, our experts break down key global services market developments and explore trends in outsourcing and the global in-house market. The speakers also report insights on talent, location activity, service provider M&A activity, and the key trends likely to shape the global services industry in 2022.

During this session, attendees learn:

  • How the global services market performed and key developments in outsourcing in 2021
  • Insights on the growth of the GBS market
  • The evolution of the delivery center location strategy
  • Expectations for 2022 and how to continue to prepare
  • Key factors for success for this year

Who should attend?

  • Market Vista Members
  • CEOs and CXOs
  • Global sourcing mangers
  • Vendor managers
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy

Our Experts

Outsourcing Pricing: 3 Pitfalls and 2 Unknowns Enterprises Need to Know in 2022 | Webinar

EXPERT PANEL

Outsourcing Pricing: 3 Pitfalls and 2 Unknowns Enterprises Need to Know in 2022

April 12, 2022 |
9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST

Access the on-demand webinar, which was delivered live on April 12, 2022.

The market for outsourced services has changed drastically in the past twelve months. With the talent shortage shaping up to be a long-term dilemma that will likely last years, compounded with industry uncertainty brought on by the Ukraine war, enterprises are navigating uncharted territory.

Watch this expert panel to discover three critical outsourcing pricing pitfalls that enterprises should watch for now and two unknowns to be aware of throughout 2022.

Our experts address the following questions:

  • What key elements will ensure that pricing-related uncertainties can be managed correctly in 2022?
  • What unknowns should enterprise buyers keep in mind for 2022?
  • What are the pricing pitfalls that enterprises should avoid?

Who should attend?

  • CIOs
  • CTOs
  • CDOs
  • IT executives
  • IT strategy leaders
  • BPO department leaders
  • GBS leaders managing IT and BPO outsourcing contracts

GBS Leadership Exchange: Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations | Virtual Roundtable

GBS Leadership exchange | invitation-Only event

Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations

April 7, 2022 |
10-11:30 am EDT / 7:30-9 pm IST

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage.

Join our exclusive GBS Leadership Exchange virtual roundtable,Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations,” on Thursday, April 7, 2022, 10-11:30 am EDT / 7:30-9 pm IST.

What you will take away

Along with our analyst experts, you and your industry peers will share approaches that their GBS organizations are taking to develop successful CoEs. Together, we’ll discuss ideas and break down the components of an effective CoE, examining its role, focus areas, governance mechanisms, typical challenges, market success stories, and steps you need to take to build a successful CoE.

We’ll also share our playbook, which identifies the steps and framework necessary to build strategic CoEs in GBS organizations.

Who should attend?

This exclusive event is limited to:

  • Global business services heads
  • Global business services strategy leaders
  • COE heads/leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should come prepared to share their experiences.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Everest Group
Bansal Aditi 1
Aditi Bansal
Practice Director
Everest Group
Deborah Kops 1
Deborah Kops
Principal and Co-founder
Sourcing Change

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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