Category: Webinars

There’s No Better Time than Now to Accelerate Digital Adoption in CXM | Webinar

Access the on-demand webinar, which was delivered live on May 6, 2021

As organizations responded to the social distancing and lockdown measures due to COVID-19, customer experience was severely disrupted in many sectors. More than a year later, buyers and service providers have successfully navigated through these challenges and are accelerating their digital transformation journeys both in preparation for economic recovery and to be more resilient in case of future disruptions.

Despite a slight dip in 2020, the global customer experience management (CXM) services or contact center operations (CCO) market has recovered, and digital CXM is exhibiting robust growth. Service providers are investing heavily in building digital capabilities and partnering with their clients to deliver business value through improved customer experience.

In this webinar, our experts will address the following questions:

• What is digital CXM?
• What changes are expected for CXM operating models?
• How are adoption drivers evolving for CXM/CCO?
• What key trends are shaping the CXM/CCO service provider landscape?
• How are CXM/CCO service providers delivering value through digital transformation?

Who should attend?

• Strategy and growth leaders
• CXM/CCO practice leaders
• Outsourcing and IT department leaders
• BPO Leaders
• Global Sourcing Managers
• Service Providers (broad-based BPO and CXM specialists)

Presenters

Shirley Hung
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

David Rickard
Vice President
Everest Group

Sharang Sharma
Practice Director
Everest Group

Related Content:

Navigating Uncertainties and Building Operational Resiliency: Customer Experience Management (CXM) State of the Market Report 2021

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Banking & Financial Services Industry | Virtual Roundtable

We invite you to join us for our Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in Banking and Financial Services Industry Virtual Roundtable on Tuesday, May 4, 2021, 10:00 am – 11:30 am EDT.

COVID-19 has impacted organizations across industries in different ways. For some organizations, the pandemic has created a one-time opportunity to reexamine and redesign their sourcing model strategies. Others might just need to make slight readjustments.

In this interactive session exclusively for those in the banking and financial services industry, we will discuss new approaches to the outsourcing and insourcing of IT and business process services in light of today’s environment.

Who should attend?

• Sourcing/Outsourcing leaders
• Category managers
• GBS leaders
• GBS strategy and business development leaders
• Shared Services leaders

What you will take away:

• Insights on how COVID-19 has led to changes in the outsourcing and insourcing of IT and business process services in the banking and financial services industry
• Understanding of how your peers are adjusting their sourcing models and managing expectations around service delivery, cost savings, and evolving demand profile post-pandemic

Presenters

Jimit Arora
Partner
Everest Group

Vivek Bhatia
Practice Director
Everest Group

Ronak Doshi
Vice President
Everest Group

Next Virtual Roundtable in the Outsourcing vs. Insourcing series:

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Life Sciences Industry

Creating a Future-Ready IT Workforce: What are Enterprises Overlooking? | Webinar

Access the on-demand webinar, which was delivered live on April 22, 2021

As an IT leader, you know there is a need to create a future-ready IT talent base, but what is the best approach and what will yield results? Most enterprises currently struggle to create a sustainable workforce strategy.

In this webinar, Everest Group’s analysts discussed the key principles of a holistic IT workforce strategy, and practical considerations to successfully bring it to life.
If you’re an executive in a business that develops IT workforce strategies, you will gain valuable insights from our expert analysis, including answers to questions such as:

• Why are current IT talent development initiatives not yielding the desired outcomes?
• What are the foundational elements of an effective IT workforce strategy?
• What are the key considerations and best practices to execute on the strategy?

Who should view the on-demand webinar?

This session will help the following leaders evaluate and elevate their IT strategies:

• C-suite leaders across IT and business processes
• Senior IT leaders
• IT HR heads
• IT workforce strategy leaders

Related Content

• Winning the War for Talent: An Enterprise Guide to Building a Sustainable Workforce Strategy
• Charting the Skilling Journey to Build the IT Services Talent of Tomorrow: Replacing the Commodity IT Services Role Definitions
• The Future of Talent in Quality Assurance
• Talent Readiness for Next-generation IT Services PEAK Matrix™ Assessment 2020: Closing the Demand-Supply Gap
• Digital Transformation | Preparing for the Future of Talent

Presenters

Jimit Arora
Partner
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Ashwin Venkatesan
Vice President
Everest Group

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in Retail & CPG | Virtual Roundtable

We invite you to join us for our Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in Retail and CPG Virtual Roundtable on Tuesday, April 20, 2021, 10:00 am – 11:30 am ET.

COVID-19 has impacted organizations across industries in different ways. For some organizations, the pandemic has created a one-time opportunity to reexamine and redesign their sourcing model strategies. Others might just need to make slight readjustments.

In this interactive session exclusively for those in the retail and CPG industry, we will discuss new approaches to the outsourcing and insourcing of IT and business process services in light of today’s environment.

Who should attend?

• Sourcing/Outsourcing leaders
• Category managers
• GBS leaders
• GBS strategy and business development leaders
• Shared Services leaders

What you will take away:

• Insights on how COVID-19 has led to changes in the outsourcing and insourcing of IT and business process services in the retail and CPG industry
• Understanding of how your peers are adjusting their sourcing models and managing expectations around service delivery, cost savings, and evolving demand profile post-pandemic

Presenters

Sakshi Garg
Vice President
Everest Group

Bharath M
Practice Director
Everest Group

Nitish Mittal
Vice President
Everest Group

Next Virtual Roundtables in the Outsourcing vs. Insourcing series:

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Banking & Financial Services Industry

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Life Sciences Industry

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Insurance Industry | Virtual Roundtable

We invite you to join us for our Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Insurance Industry Virtual Roundtable on Tuesday, April 13, 2021, 10:00 am – 11:30 am EDT.

COVID-19 has impacted organizations across industries in different ways. For some organizations, the pandemic has created a one-time opportunity to reexamine and redesign their sourcing model strategies. Others might just need to make slight readjustments.

In this interactive session exclusively for those in the insurance industry, we will discuss new approaches to the outsourcing and insourcing of IT and business process services in light of today’s environment.

Who should attend?

• Sourcing/Outsourcing leaders
• Category managers
• GBS leaders
• GBS strategy and business development leaders
• Shared Services leaders

What you will take away:

• Insights on how COVID-19 has led to changes in the outsourcing and insourcing of IT and business process services in the insurance industry
• Understanding of how your peers are adjusting their sourcing models and managing expectations around service delivery, cost savings, and evolving demand profile post-pandemic

Presenters

Manu Aggarwal
Vice President
Everest Group

Rohit Aggarwal
Vice President
Everest Group

Jimit Arora
Partner
Everest Group

Next Virtual Roundtables in the Outsourcing vs. Insourcing series:

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in Retail & CPG

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Banking & Financial Services

Outsourcing vs. Insourcing: Strategies for Post-Pandemic Success in the Life Sciences Industry

Role of Process Mining in Accelerating Digital Transformation | Webinar

Join this webinar in which Amardeep Modi, Practice Director at Everest Group, will discuss Everest Group’s perspective on the following topics with Markus Joldzic, Product Marketing Manager at Software AG:

• The need to change to a digital-first business
• Barriers to scaling digital initiatives and value realization
• Role of process mining in accelerating digital transformation
• Use cases of process mining
• Adoption challenges and best practices

Register for the webinar

When

Tuesday, April 13, 2021, at 3:00 am CST, 4:00 am EST, 8:00 am GMT, 1:30 pm IST

Where

Live, virtual event

Presenters

Amardeep Modi
Practice Director
Everest Group

Markus Joldzic
Product Marketing Manager
Software AG

Register for the webinar

Workforce and Delivery Location Strategies: What to Aim For in 2021 | Webinar

Access the on-demand webinar, which was delivered live on April 8, 2021

Despite being a year of rough waters for most industries, global delivery locations and delivery center set-ups saw trends of growth throughout 2020.

In this webinar, Everest Group’s Michel Janssen, Chief Research Officer, and Anurag Srivastava, Vice President, were joined by senior workforce and locations strategy practitioner Daniel Rose, Head of Strategy and Operations at Novartis, and Rajat Bhatnagar, Extended Workforce Solutions Business Partner at Google, for a 360-degree perspective on global workforce and delivery locations strategies — including what changed in 2020 and what to aim for in 2021.

The experts discussed:

• The effects of COVID-19 on global workforce and delivery locations strategies
• Leveraging offshore vs. nearshore vs. onshore locations
• Implementing hub-and spoke or centers of excellence (CoE) models
• The impacts of work from home (WFH) on real estate and how it compares to flexible office space trends
• Trends in leveraging alternative talent models

Related Content

• Global Locations State of the Market 2020: Moving Forward in Turbulent Times | Locations PEAK Matrix®
• Webinar Deck: Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies
• Is Work From Home (WFH) the Future of Work? A Perspective on WFH, Locations, and Delivery Strategy Beyond COVID-19
• The Impact of COVID-19 on Global Delivery Locations and Portfolio Strategies

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Anurag Srivastava
Vice President
Everest Group

Daniel Rose
Head of Strategy and Operations
Novartis

Rajat Bhatnagar
Business Partner, Extended Workforce Solutions
Google

How Enterprises Can Achieve the Full Value of Cloud | Webinar

Access the on-demand webinar, which was delivered live on April 1, 2021

More than 90% of enterprises have adopted cloud in some form or another; however, most have not realized the intended — or full extent of — benefits from their cloud initiatives, which creates difficulty when strategizing for the future.

Michel Janssen, Chief Research Officer, Abhishek Singh, Vice President, and Mukesh Ranjan, Practice Director, offer expert advice to enterprises and service providers on how to decode the plethora of cloud options, such as hyperscalers, multi-cloud, hybrid cloud, on-prem cloud, and more.

Our experts answer the following questions:

• Which is the best hyperscaler across various verticals?
• What are best practices when contracting with hyperscalers?
• How do hyperscaler hybrid stacks such as Outposts, Anthos, and Azure compare, and should enterprises consider them?
• What other hybrid cloud providers should enterprises consider?
• Which network transformation levers should enterprises pull in conjunction with cloud transformation?

Related Content

• Future-proofing Enterprise Transformation with Cloud-agnostic Managed Services
• Cloud-native Application Services – the Cloud-native Juggernaut is Rolling; Be Mindful of Pitfalls
• Understanding Cloud-native RPA
• Cloud-native Initiatives Quadruple as Enterprises Seek to Become More Agile, Customer Centric

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Abhishek Singh
Vice President
Everest Group

Mukesh Ranjan
Practice Director
Everest Group

Industry 4.0: Driving Manufacturing Excellence Through Cyber-Physical Convergence | Webinar

Access the on-demand webinar, which was delivered live on March 25, 2021

Industry 4.0 — the latest phase in the industrial revolution driven by the transformation and convergence of cyber and physical systems — has experienced rapid growth globally. Enterprises are looking to enhance visibility, predictability, and productivity in their operations as themes such as interconnectivity, digitalization, and automation become more ubiquitous.

In this webinar, Everest Group’s Michel Janssen, Chief Research Officer, Mayank Maria, Practice Director, and Akshat Vaid, Vice President, discuss the current adoption rates of Industry 4.0, key value levers for enterprises, and the role that service providers play in accelerating enterprise adoption.

Our experts answer the following questions:

• What are the current levels of Industry 4.0 adoption across verticals and geographies?
• What are the key themes that will accelerate Industry 4.0 journeys?
• What impact has the pandemic had on Industry 4.0 investments, and what enabling investments are service providers making?
• What role are service providers playing in accelerating enterprise Industry 4.0 adoption, and how should enterprises select an outsourcing partner?

Related Content

• Industry 4.0 Services PEAK Matrix® Assessment 2020: the Transformational Leap in Cyber-physical Convergence

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Mayank Maria
Practice Director
Everest Group

Akshat Vaid
Vice President
Everest Group

Tools and Technology to Manage Suppliers | March 23 | Virtual Roundtable