Webinars

60-minute webinar on Thursday, March 7, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s lead value driver of outsourcing. In addition to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How should you buy it? In parts and components? Layers and bundles? Whole box?

From this session, you will:

1. Understand how the new digital approaches are changing the way enterprises are consuming BPO services, and how providers are delivering them
2. Learn how peers are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
3. Gain insight on the changing vendor landscape informed by our latest research on vendors and market offerings, including the 5 key challenges enterprise face when buying digital

Who should attend, and why?
Enterprises: Executives responsible for pricing strategy, strategic outsourcing, vendor management, as well as business unit executives.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President, Research
Everest Group

Complimentary 60-minute webinar held on Thursday, January 31, 2019 | 7 a.m. CST, 8 a.m. EST, 1 p.m. GMT, 6:30 p.m. IST

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Preview of the findings and insights we’ll be discussing:

• How does your approach to Shared Services (or Global In-house Center) talent create cost, operational, and strategic impact?
• How do best-in-class GICs acquire talent with niche skills?
• What supporting programs must you have to develop and retain top talent?
• How are GICs enhancing their employee value propositions?
• The bottom line: what is the actual impact of various talent initiatives?

As the accelerating pace of technology disruption impacts every area of the business it’s vital for in-house delivery centers to get their talent strategies right. Some delivery centers are ahead of the curve, adapting with these changes and even assisting their parent organizations to adjust to the changing talent model. This webinar will help senior enterprise executives to understand how different elements of their talent strategy can enhance their delivery centers’ future readiness.

Who should attend, and why?

Offering results from our recent Pinnacle Model™ research on Shared Services (or Global In-house Center) talent, this webinar will equip senior enterprise executives with information they need to leverage their talent strategies to enhance their delivery centers’ future readiness. For example, our research shows that a concentrated focus on delivering strategic impact has enabled Pinnacle Model™ GICs to deliver 1.5X higher satisfaction from their talent programs. And Pinnacle Model GICs are twice as likely to have managed their HR costs at less than 5% than other GICs.

The content is geared to senior enterprise executives: Head of the Global In-house Center (GIC) / Shared Services Center (SSC) / Global Business Service (GBS), Head of Human Resources in GICs/SSCs/GBS, Senior Strategy Executives, Global Sourcing Managers, and parent organization stakeholders focused on GICs / shared services.

Can’t join us live? Register anyway!

All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:

Michel Janssen
Chief Research Guru
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Alok Singh
Senior Analyst
Everest Group

Complimentary 60-minute webinar held on Thursday, December 13, 2018 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

Preview of the findings and insights we’ll be discussing:

• Talent – finding, retaining, upskilling/reskilling – is a hot topic; we’ll share insights into the real business impact of the talent challenge
• Business growth is also top of mind among our survey respondents, but which growth challenges are having outsized impact
• While cost reduction remains a high priority, it’s not in the top two value propositions for outsourcing – we’ll reveal and discuss the highest priorities and their impact on your business
• In a recent survey, providers indicated their top technology investments are RPA and AI/cognitive … but those don’t match enterprises’ top investment priorities – we’ll discuss the mismatch and what it means

2018 will certainly go down as a year of high anxiety – from geopolitical unrest (domestic and global) to industry competition to general business conditions, it’s been a nail-biter! We will share results from our recent study of enterprise key issues and provide related insights to help you make sense of the current outsourcing climate, as well as make prudent investment decisions toward tangible results in 2019.

Who should attend, and why?

This webinar will offer results from our recent market survey with enterprises on their 2018 challenges and successes, as well as their expectations and concerns for 2019. We’ll offer our insights into how to take advantage of market conditions to set yourself up for a successful 2019!
The content is geared to senior executives –
Enterprises: Executives responsible for pricing strategy, strategic outsourcing, vendor management, as well as business unit executives

Presenters:

Michel Janssen
Chief Research Guru
Everest Group

Eric Simonson
Managing Partner
Everest Group

Salil Dani
Vice President – Global Sourcing
Everest Group