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Webinars

Five Traits of Effective Digital Transformation Leadership: Key Takeaways from 500+ Senior IT Executives | Webinar

By | Webinars

45-minute webinar held on Wednesday, June 26, 2019 | 1 p.m. CDT, 2 p.m. EDT

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Effective digital transformation requires a range of strategic, organizational, operational, cultural and talent-related actions to achieve business success. What are the necessary leadership dynamics and characteristics required to take on digital transformation?

Based upon insights derived from surveying over 500 senior IT leaders across the globe, covering topics such as next-generation infrastructure and cybersecurity, we’ve identified a handful of critical qualifications required to lead successful digital transformation journeys. And we’re going to share them with you in this fast-paced, information-packed session.

Who should attend, and why?
The webinar content is geared toward global enterprise stakeholders responsible for leading IT and related digital transformation efforts, including Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Digital Officers (CDOs), and Chief Information Security Officers (CISOs/CSOs). Attendees will walk away with five key traits required to lead successful digital transformations.
Attendees will walk away with five key traits required to lead successful digital transformations.

Presenters
Cecilia Edwards
Partner
Everest Group

Jimit Arora
Partner
Everest Group

Ready to Learn More About the Next Wave in Intelligent Document Processing? | Webinar

By | Webinars

Session held live on Thursday, May 30, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST | Hosted by WorkFusion with Everest Group guest speaker, Anil Vijayan, Practice Director, Everest Group

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Join this webinar to learn more about how your organization can benefit from intelligent document processing (IDP). IDP includes capturing data from documents, categorizing and extracting relevant data for further processing using AI technologies such as computer vision, optical character recognition (OCR), natural language processing (NLP), and machine/deep learning.

Key takeaways:

  • IDP solutions can be applied to a wide variety of use cases from different business functions and verticals
  • Adoption of IDP solutions can not only help enterprises achieve cost savings, but also improve their workforce productivity and employee & customer experiences
  • These products are also rapidly evolving in the sophistication of their capabilities, features and functionalities

 

How Enterprises Are Leveraging Data & Analytics to Deliver 2X More Value from Their Shared Services Centers | Webinar

By | Uncategorized, Webinars

60-minute webinar held live on Tuesday, May 21, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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As technology adoption increases exponentially, organizations are challenged by the proliferation of data that the technology generates. Increasingly, Shared Services / Global In-house Centers (GICs) are leading their organizations’ efforts to tame data and derive key insights from it.

Based on our recent Pinnacle Model research on data & analytics maturity in SSCs/GICs, this webinar will show executives how they can build capabilities in their SSCs/GICs to turn this challenge into a strategic asset, generating value and enhancing service delivery.

In this fast-paced session, we’ll answer the following:

  • What roles do best-in-class GICs play in global data & analytics programs?
  • How do best-in-class GICs attract and retain talent with relevant skills for data & analytics? What supporting programs have they developed to support these efforts?
  • How are best-in-class GICs funding these initiatives?
  • How are best-in-class GICs addressing associated technology challenges that impact their data & analytics teams?
  • What actual cost savings and operational and strategic impacts are GICs creating for their parent organizations through data & analytics leverage?

Who should attend, and why?
The webinar content is geared toward global stakeholders responsible for Shared Services / Global In-house Centers (GICs) and Global Business Services (GBS), as well as their Heads of Human Resources and Senior Strategy Executives.

Attendees will walk away with five key differentiating capabilities that characterize Pinnacle, or best-in-class, GICs.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
H. Karthik
Partner
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Shailee Raychaudhuri
Senior Analyst
Everest Group

Do’s and Don’ts for Setting Up Shared Services / GICs | On-Demand Webinar

By | Webinars

Originally presented live on Wednesday, May 15, 2019

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This 9-minute on-demand webinar is the third in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session will focus on one do and one don’t in the three key stages of establishing a delivery center. While there are many more best practices to consider, this session covers the ones which, in our experience, maximize the odds for success by facilitating right decision-making, improving operational efficiencies during implementation, and enabling sustainable performance once the center is operational.

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.

Presenters:
Aditya Verma
Vice-President, Global Sourcing
Everest Group

Vivek Bhatia
Practice Director
Everest Group

Outsourcing Pricing: Do You Know What You Don’t Know? (Key Trends Impacting Your Agreements) | Webinar

By | Uncategorized, Webinars

60-minute webinar held live on Thursday, May 9, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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Do you know what you don’t know? The method and manner of pricing outsourcing deals never stops changing. Some trends are rapid and significant – and others simply incremental. Join us as we explore the pricing changes related to IT and BPO transactions, as reported by your peers.

We’ll cover major disruptions, the impact of geopolitical restrictions, and key commercial contract terms (nothing is taboo!).

From this session, you’ll be able to answer the following:

  • What are the current pricing-related trends impacting both enterprises and service providers?
  • Are there areas of high variation in my commercial contracts that could lead to seemingly counter-intuitive deal pricing behavior?
  • Are there near-term price movements that I should expect and be prepared for?
  • What direction are outsourcing contract tenets trending toward?

Who should attend, and why?
This webinar will offer results from our recent market survey on outsourcing pricing trends, coupled with our insights into what these trends mean for you and how to take advantage of them to drive business impact.

The content is geared to senior executives –
Enterprises: Strategic Sourcing, Vendor Management, Contract Management, CPO, CIO

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback. In addition, you’ll also receive details on how to participate in our labor rates special offer, covering complementary price checks for up to three standard roles in three different countries.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Abhishek Sharma
Partner
Everest Group

Unraveling the Complexities of Financial Crime Data Management | Webinar

By | Webinars

Session held live on Wednesday, April 3, 2019 | 11:00 a.m. EST | Hosted by Genpact with featured speaker, Manu Aggarwal, Practice Director, Everest Group

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For many risk and compliance executives in the banking industry, high false positive rates and investigation inefficiencies are still their biggest pain points. Meanwhile, the pressure to fight financial crime, cut costs, and reduce inefficiencies continues to escalate.

Join this webinar discussion on why financial institutions need to look beyond these pain points, which are just the “tip of the iceberg”. Together, we will examine how to solve the much more daunting problem of data management that lurks beneath the surface.

Guest Speaker

Manu Aggarwal, Practice Director, Everest Group

Sourcing Digital: 3 Core Viewpoints For Enterprise Buyers | Webinar

By | Webinars

60-minute webinar on Thursday, March 7, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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Digital adoption is changing the services marketplace – and procurement and sourcing teams must understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s lead value driver of outsourcing. In addition to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How should you buy it? In parts and components? Layers and bundles? Whole box?

From this session, you will:

  1. Understand how the new digital approaches are changing the way enterprises are consuming BPO services, and how providers are delivering them
  2. Learn how peers are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
  3. Gain insight on the changing vendor landscape informed by our latest research on vendors and market offerings, including the 5 key challenges enterprise face when buying digital

Who should attend, and why?
Enterprises: Executives responsible for pricing strategy, strategic outsourcing, vendor management, as well as business unit executives.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President, Research
Everest Group

Models for a Shared Services / GIC Setup | On-Demand Webinar

By | Webinars

Originally presented live on Wednesday, February 27, 2019

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This 18-minute on-demand webinar is the second in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session covers the following topics:
• Range of setup options available
• Advantages and challenges prevalent within each option
• Market adoption and expected trends
• Decision variables in selecting the right setup model

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.

Presenters:
Marvin Newell
Partner, Consulting
Everest Group

Aditya Verma
Vice-President, Global Sourcing
Everest Group

The 5 Most Important Global Services Trends For 2019 | Webinar

By | Webinars

Webinar held on Tuesday, February 26, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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The global sourcing market seems to be increasingly dynamic these days, driven in no small part by the development of disruptive technologies and the resulting transition from an arbitrage-first to a digital-first model. These changes are impacting everything from staffing models to delivery models, contracting terms to relationship governance.

In the context of this accelerating change, our experts will share the 5 most important trends in sourcing today – helping you to understand and focus on those trends that will impact you most. In this fast-paced 60-minute webinar, we will identify the trends, then explain and discuss what they mean for your job, both today and in the future.

Based in part on our Market Vista™ research, we’ll put the developments and trends in context as we cover the key forces and metrics defining the market, highlighting:

  • Key outsourcing trends
  • Market trends in digital adoption
  • Shared Services or Global In-house Center (GIC) market trends
  • Key issues for enterprises in 2019

Who should attend, and why?
Executives looking to understand the key developments across outsourcing transaction trends and their impacts, trends in Shared Services or Global In-house Centers (GICs), and service provider developments.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:
Michel Janssen
Chief Research Guru
Everest Group

Eric Simonson
Managing Partner – Research
Everest Group

H. Karthik
Partner, Global Sourcing
Everest Group

Is Your Shared Services Strategy Future Ready? 5 Differentiating Talent Capabilities | Webinar

By | Webinars

Complimentary 60-minute webinar held on Thursday, January 31, 2019 | 7 a.m. CST, 8 a.m. EST, 1 p.m. GMT, 6:30 p.m. IST

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Preview of the findings and insights we’ll be discussing:

  • How does your approach to Shared Services (or Global In-house Center) talent create cost, operational, and strategic impact?
  • How do best-in-class GICs acquire talent with niche skills?
  • What supporting programs must you have to develop and retain top talent?
  • How are GICs enhancing their employee value propositions?
  • The bottom line: what is the actual impact of various talent initiatives?

As the accelerating pace of technology disruption impacts every area of the business it’s vital for in-house delivery centers to get their talent strategies right. Some delivery centers are ahead of the curve, adapting with these changes and even assisting their parent organizations to adjust to the changing talent model. This webinar will help senior enterprise executives to understand how different elements of their talent strategy can enhance their delivery centers’ future readiness.

Who should attend, and why?

Offering results from our recent Pinnacle Model™ research on Shared Services (or Global In-house Center) talent, this webinar will equip senior enterprise executives with information they need to leverage their talent strategies to enhance their delivery centers’ future readiness. For example, our research shows that a concentrated focus on delivering strategic impact has enabled Pinnacle Model™ GICs to deliver 1.5X higher satisfaction from their talent programs. And Pinnacle Model GICs are twice as likely to have managed their HR costs at less than 5% than other GICs.

The content is geared to senior enterprise executives: Head of the Global In-house Center (GIC) / Shared Services Center (SSC) / Global Business Service (GBS), Head of Human Resources in GICs/SSCs/GBS, Senior Strategy Executives, Global Sourcing Managers, and parent organization stakeholders focused on GICs / shared services.

Can’t join us live? Register anyway!

All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:

Michel Janssen
Chief Research Guru
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Alok Singh
Senior Analyst
Everest Group