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Webinars

Achieving Sourcing Innovation: Key Practices and Technologies Leveraged by Pinnacle Enterprises™ | Webinar

By | Webinars

60-minute webinar held on Thursday, September 19, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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The current trifecta of rapidly evolving business demands, technology-led disruption, and a focus on outcomes is raising the stakes for innovation and making it a vital competency. In this session, we will share our latest findings in sourcing innovation research, taken in partnership with SIG and SIGInnova, on how the best performers, Pinnacle Enterprises™, are modernizing their sourcing practices.

In this moderated discussion, Everest Group executives joined by SIG’s CEO and President, Dawn Tiura, will address the following:

  • What innovative procurement and sourcing practices are leading organizations adopting?
  • What capabilities are needed to drive successful innovation in procurement?
  • What innovative practices manage risks and deliver the best results?
  • How are technology innovations changing sourcing practices?

Who should attend, and why?
Enterprise and service provider procurement executives and leaders, sourcing and category management leaders, and vendor management leaders looking to understand the latest innovations in their field

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President
Everest Group

Dawn Tiura
CEO and President
Sourcing Industry Group (SIG)

Automating Unstructured Content Workflows with Intelligent Process Automation | Webinar

By | Webinars

Everest Group’s Sarah Burnett, EVP & Distinguished Analyst will be discussing automating unstructured content workflows with Intelligent Process Automation on Indico’s webinar on Tuesday, September 10 from 1PM – 2PM EST.

Unstructured content makes up over 85% of enterprise content, yet less than 2% is currently leveraged with existing analytics or automation technologies. Critical processes from the front office to the back office rely on documents, forms, emails and text to drive the business. Traditional legacy approaches using rule engines, regular expressions, and OCR templating are too brittle and expensive, and can’t handle highly variable unstructured content that makes up most of these workflows.

Along with Sarah, Indico’s CEO Tom Wilde will discuss how Intelligent Process Automation offers enterprises the ability to classify, extract and contextually understand information from unstructured text-based data sources, such as emails, PDF documents and images, and feed the output into downstream applications or other processes.

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Key Trends Shaping and Disrupting the Landscape of Global Services Locations | Webinar

By | Webinars

60-minute webinar to be held on Wednesday, August 28, 2019 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST

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Multiple forces are driving unprecedented disruption of existing service delivery locations, including disruptive technologies, intensifying competition for talent, evolving customer preferences, pressure on growth and margins, and geopolitical and macroeconomic uncertainties. In the face of these challenges, enterprises are significantly transforming their service delivery organizations – a critical part of which is their delivery locations portfolio strategies.

During this interactive session, industry peers and Everest Group experts will cover top strategic trends shaping global delivery locations strategies. Attendees will also hear first-hand perspectives from senior industry practitioners on key likely disruptions (e.g., automation, platforms, agile) for service delivery portfolios expected in the next 2-3 years, and how they plan to tackle these challenges to ensure survival and sharpen competitive advantage.

In this 60-minute session, we’ll also address the following:

  • How have large enterprises reoriented their portfolio strategies more intentionally and used design principles to address challenges brought about by change? What have been their experiences, challenges, and lessons in this journey?
  • What disruptions are likely to impact locations portfolio strategies in the next 2-3 years, and how are enterprises planning to tackle them?

Who should attend, and why?
Executives looking to hear from industry peers and experts on ways to navigate new disruptions and plan an informed service delivery locations strategy.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Anurag Srivastava
Vice President
Everest Group

Parul Jain
Senior Analyst
Everest Group

Alexander Lysenko
Chief Operating Officer, Shared Services
ING

Mukul Gupta
Executive Director and Location Strategy Lead
JPMorgan Chase & Co.

The Latest Trends in IT Services – Four Prescriptions to Make Digital Real | Webinar

By | Webinars

60-minute webinar held on Wednesday, August 7, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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The IT services market is in a state of constant flux. Digital technologies, the explosion of data, and innovations in the technology startup ecosystem are changing thinking in the C-suite across industries. Based on our popular PEAK Matrix™ assessments, this webinar will provide a view into the most important shifts taking place in sourcing of services and technologies. This is the analysis and insights you need to make critical decisions about key elements of your digital services strategy.

In this 60-minute session, we’ll answer the following:

  • How are different industries approaching digital technology adoption?
  • What is digital and how does it differ from traditional IT services?
  • Where is growth in the IT services market expected to come from and how does that potentially inform your strategy?

Who should attend, and why?
Executives across BFSI, Healthcare & Life Sciences planning their next digital services move and needing to understand the latest key developments in the sourcing of services and technologies.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Chirajeet Sengupta
Partner
Everest Group

Abhishek Singh
Vice President
Everest Group

Five Traits of Effective Digital Transformation Leadership: Key Takeaways from 500+ Senior IT Executives | Webinar

By | Webinars

45-minute webinar held on Wednesday, June 26, 2019 | 1 p.m. CDT, 2 p.m. EDT

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Effective digital transformation requires a range of strategic, organizational, operational, cultural and talent-related actions to achieve business success. What are the necessary leadership dynamics and characteristics required to take on digital transformation?

Based upon insights derived from surveying over 500 senior IT leaders across the globe, covering topics such as next-generation infrastructure and cybersecurity, we’ve identified a handful of critical qualifications required to lead successful digital transformation journeys. And we’re going to share them with you in this fast-paced, information-packed session.

Who should attend, and why?
The webinar content is geared toward global enterprise stakeholders responsible for leading IT and related digital transformation efforts, including Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Digital Officers (CDOs), and Chief Information Security Officers (CISOs/CSOs). Attendees will walk away with five key traits required to lead successful digital transformations.
Attendees will walk away with five key traits required to lead successful digital transformations.

Presenters
Cecilia Edwards
Partner
Everest Group

Jimit Arora
Partner
Everest Group

Ready to Learn More About the Next Wave in Intelligent Document Processing? | Webinar

By | Webinars

Session held live on Thursday, May 30, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST | Hosted by WorkFusion with Everest Group guest speaker, Anil Vijayan, Practice Director, Everest Group

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Join this webinar to learn more about how your organization can benefit from intelligent document processing (IDP). IDP includes capturing data from documents, categorizing and extracting relevant data for further processing using AI technologies such as computer vision, optical character recognition (OCR), natural language processing (NLP), and machine/deep learning.

Key takeaways:

  • IDP solutions can be applied to a wide variety of use cases from different business functions and verticals
  • Adoption of IDP solutions can not only help enterprises achieve cost savings, but also improve their workforce productivity and employee & customer experiences
  • These products are also rapidly evolving in the sophistication of their capabilities, features and functionalities

 

How Enterprises Are Leveraging Data & Analytics to Deliver 2X More Value from Their Shared Services Centers | Webinar

By | Uncategorized, Webinars

60-minute webinar held live on Tuesday, May 21, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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As technology adoption increases exponentially, organizations are challenged by the proliferation of data that the technology generates. Increasingly, Shared Services / Global In-house Centers (GICs) are leading their organizations’ efforts to tame data and derive key insights from it.

Based on our recent Pinnacle Model research on data & analytics maturity in SSCs/GICs, this webinar will show executives how they can build capabilities in their SSCs/GICs to turn this challenge into a strategic asset, generating value and enhancing service delivery.

In this fast-paced session, we’ll answer the following:

  • What roles do best-in-class GICs play in global data & analytics programs?
  • How do best-in-class GICs attract and retain talent with relevant skills for data & analytics? What supporting programs have they developed to support these efforts?
  • How are best-in-class GICs funding these initiatives?
  • How are best-in-class GICs addressing associated technology challenges that impact their data & analytics teams?
  • What actual cost savings and operational and strategic impacts are GICs creating for their parent organizations through data & analytics leverage?

Who should attend, and why?
The webinar content is geared toward global stakeholders responsible for Shared Services / Global In-house Centers (GICs) and Global Business Services (GBS), as well as their Heads of Human Resources and Senior Strategy Executives.

Attendees will walk away with five key differentiating capabilities that characterize Pinnacle, or best-in-class, GICs.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
H. Karthik
Partner
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Shailee Raychaudhuri
Senior Analyst
Everest Group

Do’s and Don’ts for Setting Up Shared Services / GICs | On-Demand Webinar

By | Webinars

Originally presented live on Wednesday, May 15, 2019

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This 9-minute on-demand webinar is the third in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session will focus on one do and one don’t in the three key stages of establishing a delivery center. While there are many more best practices to consider, this session covers the ones which, in our experience, maximize the odds for success by facilitating right decision-making, improving operational efficiencies during implementation, and enabling sustainable performance once the center is operational.

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.

Presenters:
Aditya Verma
Vice-President, Global Sourcing
Everest Group

Vivek Bhatia
Practice Director
Everest Group

Outsourcing Pricing: Do You Know What You Don’t Know? (Key Trends Impacting Your Agreements) | Webinar

By | Uncategorized, Webinars

60-minute webinar held live on Thursday, May 9, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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Do you know what you don’t know? The method and manner of pricing outsourcing deals never stops changing. Some trends are rapid and significant – and others simply incremental. Join us as we explore the pricing changes related to IT and BPO transactions, as reported by your peers.

We’ll cover major disruptions, the impact of geopolitical restrictions, and key commercial contract terms (nothing is taboo!).

From this session, you’ll be able to answer the following:

  • What are the current pricing-related trends impacting both enterprises and service providers?
  • Are there areas of high variation in my commercial contracts that could lead to seemingly counter-intuitive deal pricing behavior?
  • Are there near-term price movements that I should expect and be prepared for?
  • What direction are outsourcing contract tenets trending toward?

Who should attend, and why?
This webinar will offer results from our recent market survey on outsourcing pricing trends, coupled with our insights into what these trends mean for you and how to take advantage of them to drive business impact.

The content is geared to senior executives –
Enterprises: Strategic Sourcing, Vendor Management, Contract Management, CPO, CIO

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback. In addition, you’ll also receive details on how to participate in our labor rates special offer, covering complementary price checks for up to three standard roles in three different countries.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Abhishek Sharma
Partner
Everest Group

Unraveling the Complexities of Financial Crime Data Management | Webinar

By | Webinars

Session held live on Wednesday, April 3, 2019 | 11:00 a.m. EST | Hosted by Genpact with featured speaker, Manu Aggarwal, Practice Director, Everest Group

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For many risk and compliance executives in the banking industry, high false positive rates and investigation inefficiencies are still their biggest pain points. Meanwhile, the pressure to fight financial crime, cut costs, and reduce inefficiencies continues to escalate.

Join this webinar discussion on why financial institutions need to look beyond these pain points, which are just the “tip of the iceberg”. Together, we will examine how to solve the much more daunting problem of data management that lurks beneath the surface.

Guest Speaker

Manu Aggarwal, Practice Director, Everest Group