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Business Process Services

Manu Aggarwal

Practice Director

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Manu Aggarwal leads the industry-specific practices for the Business Process Services team at Everest Group. The group assists clients on topics related to various business processes, delivery optimization, go-to-market strategy and future investments across multiple industries, such as Banking, Financial Services, Healthcare, and Life Sciences. Leveraging his strong consulting and business experience, Manu has advised multiple banks, insurers, payers, and service providers. In addition, he is also responsible for driving the syndicated agenda and thought leadership pieces across these industry practices.

Prior to joining Everest Group, Manu worked as a consultant across firms such as Unilever. He led consulting engagements in areas such as process improvement and optimization. He started his career as a Computer Scientist with Adobe Systems.

He holds an MBA from IE Business School (Instituto de Empresa), Madrid, Spain and a B.E./B.Tech. degree from Netaji Subhas Institute of Technology (NSIT), Dwarka, India.

From My Perspective

“Keeping the client’s best interest at heart is one of the core principles which drives Everest Group. Through a unique blend of people and expertise, our firm delivers on this promise and provides high quality research and advisory services. Our fact-based points of view, along with thorough understanding of global markets, is why clients come back to us repeatedly.”

MANU'S RESEARCH

Recent research from Everest Group Manu's Recent Reports

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Banking BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The banking BPO landscape is quite mature, with most clients, especially those in the United States and the Unit[...]
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Healthcare Provider Market: Addressing Issues Beyond Value-Based Care | What Healthcare Providers Need to do to Address Myriad of Challenges

A majority of the healthcare providers in the United States[...]
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Healthcare Payer Annual Report: Payers Look at Digital to Reinvent in a Turbulent Healthcare Market

The healthcare payer market is changing because of certain secular themes, which include increasing [...]
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Blockchain: Is It the Silver Bullet?

Banking process are complex and inefficient, resulting in the lose-lose proposition of high costs for banks and poor service for customers. There are many causes f[...]
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