Category: Webinars

Leveraging GBS to Drive Effective External Ecosystem Collaboration | Virtual Roundtable

60-minute virtual roundtable on Thursday, April 16, 2020, 9:00-10:00 a.m. ET, 6:30-7:30 p.m. IST

Request to Attend

The sessions are 60 minutes in duration and include introductions, a short presentation, and 45 minutes of facilitated discussion. To help organizations in the early stages of their startup collaboration journeys, this session will open with an overview of do’s and don’ts of successful collaborations, followed by a group discussion of how participants are designing and executing these partnerships, including the role of GICs, key design elements, execution prerequisites, and win-win ingredients.

Who should attend

Organizations’ global services/GBS executives who want to learn more about driving collaboration with startups as part of their innovation journeys and discuss concepts with their peers

What will you learn

Attendees will learn from the experience of other enterprises/GBS organizations that have successfully leveraged startup ecosystems and steps they have taken to facilitate this collaboration and make this partnership more effective in addressing global challenges for the GBS/enterprise.

Virtual roundtable hosts

H Karthik

Partner, Global Sourcing

Vivek Bhatia

Practice Director, Global Sourcing

Virtual roundtable guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants.

Request to Attend

 

How to Navigate the COVID-19-Led Economic Downturn (and Thrive in the Recovery) | Webinar

60-minute webinar delivered live on Wednesday, April 15, 2020 | 1 p.m. CDT, 2 p.m. EDT, 7 p.m. BST, 11:30 p.m. IST

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The spread of COVID-19 has wreaked major havoc on financial markets around the world. Although much remains uncertain – especially as necessary social distancing measures broaden and extend – it’s clear an economic shockwave is upon us.

First in a series, this webinar will provide insights on how to evaluate your sourcing strategy to ensure your organization effectively traverses the downturn and thrives when the recovery – both from the pandemic and the economic bust – begins.

You’ll gain valuable insights from our experts, including answers to questions such as:

  • What costs within the structure of your IT and business processing services can be addressed at this time?
  • How are your business processes potentially preventing you from fully realizing the value of your IT investments in scale, automation, resiliency and predictive management?
  • Why should you think about recovery when the downturn is still taking shape?

Who should attend and why?
This session will help leaders across organizations calibrate their current response efforts to strengthen their organizations position in the short term and position themselves for future opportunities:

  • CFOs, Finance executives
  • IT executives
  • Heads of global shared services centers
  • CPOs, heads of procurement and sourcing, category managers
  • Outsourcing strategy leaders, IT/BPO department heads, vendor managers

Presenters

Cecilia Edwards
Partner
Everest Group

Todd Hintze
Managing Partner
Everest Group

How to Triage Your Outsourcing Services | Supply Chain Crisis Group | On-Demand Webinar

 

Coronavirus has truly devastated the world. The number of casualties is increasing week over week, the whole world is reeling under lockdown, a deep global economic recession is looming large, and the list (unfortunately) goes on.

Now is, more than ever, the time for innovative ideas and collective solutions.

It’s not the cause of the disruption that matters, but how you respond. Everest Group has teamed up with Procurious to pinpoint what can be done about this crisis – not only from your business’ perspective, but also through the lens of your outsourced service providers.

Register for this Supply Chain Crisis group

Presenters

Michel Janssen – Chief Research Officer, Everest Group
Amy Fong – Vice President, Everest Group
Abhishek Singh – Vice President, Everest Group
Helen Mackenzie – Principal Advisor, Procurious

Register for this Supply Chain Crisis group

Coronavirus – Beyond Hand Sanitizer: Mitigating Business Impact and Uncovering the Positive | Webinar

60-minute webinar delivered live on Tuesday, March 24, 2020 | 9 a.m. CDT, 10 a.m. EDT, 2 p.m. GMT, 7:30 p.m. IST

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Hand sanitizer – check. Revised travel policies – check. Work-from-home plan – check.

You’ve got the basics down. Now it’s time to make a strategic business plan for the next few months and beyond – when the current situation is in our rearview mirror.

In this webinar, leading analysts from across Everest Group’s practices will discuss ways you can minimize impact to business operations in the short- and mid-term, and how you can position yourself to uncover potential opportunities in the future. Join to gain a 360-degree view of the business implications and learn specific actions and frameworks you can deploy this quarter, next quarter, and the quarter beyond.

If you’re an executive in a business that provides or uses IT, business process, or engineering services, you will gain valuable insights from our expert analysis, including answers to questions such as:

  • How do you assess immediate impact on supply base?
  • How can you find the cost savings you’re being asked for?
  • How do you reorganize resources and processes to maintain delivery in the mid-term, and how do you build in contracting flexibility/agility to address unexpected capacity variations?
  • Given the current and expected economic impact, do you renegotiate pricing … and how?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Heads of procurement and sourcing, category managers
  • Heads of global in-house centers, shared services centers
  • C-suite leaders from service provider organizations and buying organizations

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Panelists
Michel Janssen
Chief Research Officer
Everest Group

Amy Fong
Vice President, Strategic Outsourcing and Vendor Management
Everest Group

Abhishek Singh
Vice President
Everest Group

Parul Jain
Practice Director
Everest Group

Service Provider Portfolio Rationalization in IT Application Services Virtual Roundtable | Virtual Roundtable

90-minute virtual roundtable discussion for buy-side executives only on Tuesday, March 17, 10 a.m. CT, 11 a.m. ET, 3 p.m. GMT, 8:30 p.m. IST

Request to Attend

As organizations seek to capture more value from their outsourcing initiatives, there is a growing need to consolidate “tail spend” and identify a core group of partners to benefit from economies of scale and scope. How should organizations go about constructing the optimal portfolio and selecting the core service providers?

This session will help organizations learn from peer strategies about the approaches and strategies used in segmenting the provider portfolio and obtain insights on the value derived from portfolio rationalization initiatives.

Who should attend

Enterprise sourcing and vendor management executives managing large service provider portfolios for IT Applications Development & Maintenance (IT ADM).

What you will learn

This session will help participants develop an understanding of approaches to segmenting the service provider portfolio, savings potential and impact, and lessons learned / key considerations from others who have transformed or are transforming their portfolios.

Virtual roundtable hosts

Jimit Arora

Partner,  IT Research Lead

Abhishek Sharma

Partner, Pricing Research Lead

About our virtual roundtables

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.

Request to Attend

How Best-in-Class Organizations Leverage Intelligent Automation | Webinar

60-minute webinar on Thursday, March 12, 2020 | 9 a.m. CDT, 10 a.m. EDT, 2 p.m. GMT, 7:30 p.m. IST

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Automation-led business transformation has been at the top of most organizations’ agendas recently – and for good reason. An effective strategy to leverage intelligent automation can build sustainable competitive advantage. To help you maximize ROI and business value from your intelligent automation investments, we’ll share results of our recent study on what best-in-class enterprises are doing differently to accelerate the adoption of intelligent automation and generate greater value.

Join for answers to the following questions (and more):

  • How are enterprises maturing and evolving their intelligent automation capabilities and related outcomes over time?
  • What business outcomes are best-in-class organizations achieving from intelligent automation?
  • What differentiated intelligent automation capabilities and investments result in superior business outcomes?
  • What are the most valuable insights best-in-class organizations can offer to those just starting their intelligent automation journey?

Who should attend and why?
This session will help the following leaders evaluate and elevate their intelligent automation strategies:

  • Heads of procurement and sourcing, category managers
  • Heads of global in-house centers, shared services centers
  • CIOs, CTOs, and digital transformation leads

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback. In addition, we’ll also provide details on how to take advantage of a special offer to be made during the live delivery.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Sarah Burnett
Exec. Vice President & Distinguished Analyst
Everest Group

Amardeep Modi
Practice Director
Everest Group

The 5 Most Important Global Services Trends in 2020 | Webinar

60-minute webinar to be delivered live on Thursday, March 5, 2020 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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Global services saw dramatic shifts in 2019 across multiple areas, including: a notable rise in the share of business process outsourcing deals vs. IT outsourcing transactions; an increase in the number of short-term contracts; an increase in Global In-house Centers / Global Business Services setups by small enterprises; and, growth in center setup activity in onshore geographies.

But what do these shifts mean for 2020? And for your organization?
This webinar, which will provide a preview of our upcoming Market Vista™ Annual Report 2020, will present these changes and others – within the context of what lies ahead for global services.

We’ll share likely trends for 2020 and the keys to success in the context of rising uncertainty. You’ll want to join to understand the imperatives your organization must consider.

Our experts will address the following:

  • What were the key developments in IT and BPS in 2019?
  • What were the trends in digital adoption?
  • How has the nature of deals changed?
  • Where are new centers popping up?
  • What trends are likely to amplify in 2020?
  • What will the critical success factors be in 2020?

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback. In addition, we’ll provide details on how enterprise participants can take advantage of our complimentary talent and cost check offer.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

H. Karthik
Partner
Everest Group

How to Undertake a Successful Insourcing Journey | On-Demand Webinar

Originally presented live on Wednesday, February 26, 2020

Access On Demand

This 6-minute on-demand webinar is the fifth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

This final session of the five-part series covers:

  • Do’s and Don’ts for successful insourcing
  • Four stages of the insourcing journey
  • Key steps required for charting a successful insourcing journey

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives.

Presenter:
Akshay Pandita
Senior Analyst, Global Sourcing
Everest Group

Transforming Commercial Lines Underwriting: Achieving Underwriting Excellence through Digital Intelligence | Webinar

In 2020, the commercial insurance industry is looking to make significant operational and risk assessment changes to achieve underwriting excellence in its efforts to get sustainable profitability in the face of shifts in demand. It is imperative for insurers to adopt a more digital-driven approach to help increase top-line growth and control losses and expenses. This complimentary webinar will give you insights on managing rising customer expectations while also providing customized coverage and adequately selecting and pricing risks. You will also learn how to:

  • Enhance risk assessment with the power of data
  • Improve efficiency with workflow automation
  • Augment judgment with insights from predictive analytics
  • Unlock sustained excellence with AI

When

Tuesday, February 25, 2020 | 11:00 a.m. ET | 8 a.m. PT

Where

Register here

Presenters

Everest Group’s Skand Bhargava will join Roopak D Chadha, Kathleen Welday, and Sumeet Johar from EXL to present the webcast

Rise in Insourcing and How to Identify Its Need in Your Enterprise | On-Demand Webinar

Originally presented live on Monday, February 17, 2020

Access On Demand

This 7-minute on-demand webinar is the fourth in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.

This must-see session addresses:

  • Various opportunities around when to explore insourcing
  • Reasons why insourcing has recently gained momentum
  • Strategic and operational benefits enterprises can expect

Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives.

Presenter:
Akshay Pandita
Senior Analyst, Global Sourcing
Everest Group

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