Category: Webinars

Low Code for Digital Transformation – Debunk the Myths and Explore the Possibilities | On-Demand Webinar

ON-DEMAND WEBINAR

Low Code for Digital Transformation - Debunk the Myths and Explore the Possibilities

Low code is emerging as a key technology for enterprises to rapidly develop and deploy custom applications and accelerate their digital transformation journey. Multiple low code platform providers have surfaced in the past few years, offering immense potential. However, the technology remains underutilized because of enterprises’ lack of awareness, multiple myths and misconceptions, and the limited availability of talent.

In this webinar, we’ll share our views on the low-code market, its potential, and key opportunities for enterprises to drive digital transformation. We’ll also explore the low-code adoption journey leading enterprises to maximum benefits.

What questions will the webinar answer?

  • How does low code accelerate digital transformation for enterprises?
  • How can enterprises design a low code strategy and begin a successful adoption journey?
  • What are the investments needed across platforms, partners, talent, etc.?
  • How to eliminate the common enterprise myths about low code platforms?

Who should attend?

  • CEOs
  • Digital leaders
  • Tech platform vendors
  • Application services leaders
  • Service providers
  • Strategy leaders
  • Product leaders

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety | Webinar

ON-DEMAND WEBINAR

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety

To ensure Trust and Safety in content moderation, human moderators must sift through egregious and non-egregious content to make sure that online platforms remain safe and suitable for us.

With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.

Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies.

The webinar will answer key questions, including:

  • Why is there a need to think about sustainability principles in content moderation? How will this improve trust and safety?
  • How do sustainable sourcing practices impact content moderation?
  • Why is moderator wellbeing important for ESG policies for organizations?

Who should attend?

  • Head of Trust & Safety
  • Head of content moderation
  • CHROs and heads of HR
  • Sustainability leaders
  • Head of outsourcing
  • Global sourcing managers
  • BPO leaders

GBS Leadership Exchange: Shaping Success for Automotive, Manufacturing, Logistics, and Energy & Utilities GBS

GBS Leadership Exchange | Invitation-only event

Shaping Success for Automotive, Manufacturing, Logistics, and Energy & Utilities GBS

July 28, 2022 |
8:30-10 am EDT / 6-7:30 pm IST

Automotive, manufacturing, logistics, and energy & utilities (AMLEU) GBS organizations are evolving enterprises by improving efficiency and effectiveness and enabling new growth. The next wave of evolution for GBS will focus on reaching value beyond arbitrage, growing the enterprise’s top line, and reducing barriers inhibiting GBS-enterprise collaboration.

Join our exclusive GBS Leadership Exchange virtual roundtable, “Shaping Success for Automotive, Manufacturing, Logistics, and Energy & Utilities GBS,” on Thursday, July 28, 2022, 8:30 am – 10:00 am EDT / 6:00 pm – 7:30 pm IST. 

In this collaborative session, our analysts will lead a conversation exploring the transformation needed to position AMLEU GBS organizations for sustained success.

What you will take away

Along with our analyst experts, you and your industry peers will share ideas, successful approaches, and key priorities that will shape the future of AMLEU GBS organizations, including: 

  • The 2025 vision for AMLEU GBS organizations
  • Key areas and enablers for future value creation
  • Futuristic operating and governance models
  • Success-driving actions for AMLEU GBS leaders
  • Success stories from best-in-class peers 

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

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Rohitashwa Aggarwal
Vice President
Agarwal Anish
Anish Agarwal
Practice Director

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing | Webinar

ON-DEMAND WEBINAR

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing

There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated.

Pricing model asks are now moving from simple day rates to more complex pricing constructs, such as pricing for agile pods, weekly pricing, fixed fee, and output and outcome-based pricing. In such scenarios, getting the solution sizing right is often the difference between wins and losses in competitive deal scenarios.

Within a managed services model, providers will also need to correctly translate these underlying solution considerations and the value they bring to the client to ensure that the solution is evaluated for its true merit.

 

What questions will the webinar answer for the participants?

  • Why is razor-sharp solution sizing so critical?
  • What are the important parameters to keep in mind?
  • What are the common pitfalls to avoid to ensure a competitive fee profile?

Who should attend?

  • Service providers
  • Commercial leads
  • Sales leaders
  • Pricing team members
  • Solution design leads
  • Contracting leads
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Prateek Gupta
Practice Director

Snakes & Ladders: Are You Ready for the GBS Game? | LinkedIn Live

linkedin live

Snakes & Ladders: Are You Ready for the GBS Game?

View the event on LinkedIn, which was delivered live on July 20, 2022.

Global business services (GBS) is a game. There are opportunities. And there are setbacks. 🐍 

GBS 2022 is a particularly challenging game to play for leaders. Inflation is pressuring costs. Attrition is gathering steam. Supply chains are crazy. Funding for GBS projects is in question. Oh my!

But with another roll of the dice, possibilities abound: Pull for new services. Supply chain improves. Staff driven by purpose. Take that!

It’s all in how you play the game.

In this LinkedIn Live, our GBS experts and practitioners will discuss the strategies you should consider putting in place, including the “just in case” ones, so you win the ultimate goal of becoming a “GBS recognized as a competitive advantage.” As an attendee, we welcome you to share your experiences and ask the speakers and peer attendees questions.

This LinkedIn Live session will provide meaningful takeaways and practical approaches to address the many challenges and opportunities that await in the remainder of the year.

What questions will the event answer for the participants?

  • What opportunities and obstacles should GBS leaders prepare for?
  • What strategies need to be deployed to capitalize on opportunities and overcome obstacles?
  • What is ophidiophobia, and which of the presenters have it?

Meet the Presenters

Kops Deborah
Principal, Sourcing Change
BarbaraHodge
Barbara Hodge
Global Online Editor
Shared Services & Outsourcing Network
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Suzanne Leopoldi-Nichols
Chief GBS Officer
WPP, formerly with UPS

Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win | Webinar

ON-DEMAND WEBINAR

Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win

With the struggle to find the right talent and attrition at an all-time high across the globe, the contingent workforce is emerging as the next frontier for disruption and innovation.

The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model. This presents undeniable advantages, such as greater business certainty for staffing firms and opportunities for enterprises to attain high-quality outcomes at low-risk levels with minimal management oversight.

Join this webinar as our speakers dive into the factors driving this shift, expected challenges and opportunities, and insights into the journey towards diversification into the managed services space.

The webinar will answer key questions, including:

  • Why should staffing providers diversify into the managed services space?
  • What are the advantages vs. the challenges?
  • What are the key considerations, potential risks, and pitfalls of a managed services model?
  • What are the learnings from those who have successfully diversified into the managed services space?

Who should attend?

  • Staffing service providers
  • CEOs, CHROs, CSOs, COOs, CIOs
  • Head of workforce planning
  • Head of talent acquisition
  • Talent acquisition managers
  • Head of outsourcing
  • Global sourcing managers
Malik Varun 1
Varun Malik
Practice Director

Automated Ops – The Mantra for Reliable Digital Infrastructure | Webinar

Catch Everest Group Partner, Abhishek Singh, in this expert panel as he discusses Automated Ops, the benefits it delivers, and the role of ServiceNow as the core.

Register for the webinar

When
Monday, August 8, 2022, at 11:30 am CDT, 12:30 pm EDT, 4:30 pm GMT, 10:00 pm IST

Where
Live, virtual event

Presenters
Abhishek Singh
Partner, Everest Group

Satish Sukumar
SVP – Global Head (Platforms), Microland

Pablo Stern
SVP – Technology Workflow Products, ServiceNow

Vivek Radhakrishnan
SVP – Geo Leader (North America)

Register for the webinar

GBS Leadership Exchange: Life Sciences GBS Success – Reimagining Operating and Governance Models | Virtual Roundtable

GBS Leadership Exchange | Invitation-only event

Life Sciences GBS Success – Reimagining Operating and Governance Models

Thursday, July 14, 2022 |
8:30-10 am EDT / 6-7:30 pm IST

Life sciences GBS organizations today are strategic partners for their enterprises, delivering innovative capabilities for operational and technological advancements. The next wave of evolution for GBS is now upon us and will focus on reaching value beyond arbitrage, growing the enterprise’s top line, and reducing barriers inhibiting GBS-enterprise collaboration.

However, evolution will hinge on a reimagining of the GBS operating and governance models.

Attend our exclusive virtual roundtable, “Life Sciences GBS Success – Reimagining Operating and Governance Models,” on Thursday, July 14, 2022, 8:30 am – 10:00 am EDT / 6:00 pm – 7:30 pm IST.

In this collaborative session, our analysts will lead a conversation with you and your industry peers exploring the operating and governance model changes that are critical to position GBS for sustained success.

What you will take away

Together, we’ll discuss the key priorities for the future of life sciences GBS organizations, including:

  • The 2025 vision for life sciences GBS organizations
  • Key areas and enablers for future value creation
  • Futuristic operating and governance models
  • Success-driving actions and approaches for life sciences GBS leaders
  • Success stories and ideas from best-in-class peers

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

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Jimit Arora
Partner
Bharath M Refresh gray square
Bharath M
Practice Director
Kushagra Singh
Kushagra Singh
Senior Analyst

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How Can Your Data Analytics Improve Your Customer Experience? | LinkedIn Live

LINKEDiN LIVE

How Can Your Data Analytics Improve Your Customer Experience?

View the event on LinkedIn, which was delivered live on July 14, 2022.

The pandemic unequivocally altered customer habits across all industries, drastically increasing online transactions and communication. Forward-looking businesses found opportunities in this shift to create sustainable, long-term customer experience (CX) strategies, leaning in to digital transformation so customers could self-drive transactions online with real-time responses. 

This boost in CX strategy has also increased access to customer data and analytics, providing an enhanced view of customers’ behaviors and actions throughout all touchpoints of the purchase journey, improving overall CX and delivery operations. 

Join this LinkedIn Live session as our experts explore the evolution of CX and how data and analytics are helping businesses understand their customers at higher levels than ever before.

What questions will the event answer for the participants?

  • How has CX evolved in the past few years?
  •  What does the current CX market look like?
  • How are leading organizations using analytics to improve the CX they deliver?

Meet the Presenters

Rickard David
Vice President
Everest Group
Lee Monstari
Lee Mostari
Director of Insights & Analytics
Davies Consulting

Services Costs are Rising: Learn 5 Strategies to Survive | Webinar

ON-DEMAND WEBINAR

Services Costs are Rising: Learn 5 Strategies to Survive

With inflation increasing costs and supply chain shortages persisting, CPOs face unprecedented challenges in assuring supply. While you are focusing on solving the immediate challenges of direct materials, you can easily be caught off guard by cost increases from indirect services.

Additionally, as labor rates skyrocket, sourcing teams need to be prepared to address service provider requests for price increases.

Join this webinar as our experts discuss the shifts in the services market, which segments are seeing the greatest pressure, and five steps sourcing teams can take to prepare for and manage the changing service cost landscape.

The webinar will explore:

  • What factors are driving inflation in services costs?
  • What price trends can we expect in outsourced services?
  • What tactics are leading companies using to manage inflationary cost increases?
  • Which of these trends will continue long term?

Who should attend?

  • CPOs
  • Global sourcing leaders
  • Vendor management leaders
  • Procurement leaders
  • Portfolio strategy professionals
  • Category managers
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Bhanushee Malhotra
Practice Director

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

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