Category: Webinars

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar

Webinar

Gamification: Unleashing the full potential of your contact center agents

September 14, 2023
12:00 PM EST | 9:00 PM ISTST

Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.  

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The panel will discuss: 

  • How gamification works 
  • How gamification benefits contact centers 
  • The key aspects of a gamified experience ecosystem 
  • The path to successful implementation and how to overcome challeneges 
  • The future of gamification in CXM

Advancing with Neurodiversity at Work: Inclusion and Expansion | Webinar

WEbinar

Advancing with neurodiversity at work: Inclusion and expansion

September 12, 2023
8:00 AM PT | 11 AM ET

Rita Soni, Principal Analyst, Impact Sourcing and Sustainability, Everest Group will join a panel of experts to share knowledge and expertise on topics such as:

  • What comes next for neurodiversity employment programs
  • The advancement of neuroinclusive ecosystems
  • Expanding roles for employment opportunities and the impact on the neurodiverse community
  • How we measure success with neurodiversity initiatives
  • Employment in the public sector and potential barriers to entry
Rita Soni
Principal Analyst, Impact Sourcing and Sustainability, Everest Group
Hala Annabi
Associate Professor, Information School, University of Washington
Anthony Pacilio
Vice President, Neurodiverse Solutions at CAI

From Hype to Reality: Maximizing Your Return with Intelligent Automation | On-demand Webinar

On-demand Webinar

from hype to reality: Maximizing your return with intelligent automation

August 23, 2023

In this on-demand webinar, Everest Group’s Amardeep Modi presents insights from the report, “Hype to reality – Maximize your Return with Intelligent Automation,” and examine the benefits of Intelligent Automation (IA) and the positive impact it can offer teams beyond cost savings or operational improvement.

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Key highlights:

  • How has the automation ecosystem evolved over the last few years? What are the key trends impacting the IA market?
  • What are some of the measurable and direct benefits of IA?
  • What are some of the potential indirect benefits that an enterprise can achieve from IA
  • How do these benefits positively impact both external and internal stakeholders?
  • What are the key barriers and best practices to realizing true value from IA?
Sunny Saha
SVM & General Manager, Asia Pacific, SS&C Blue Prism
Drew Sonden
Senior Solutions Consultant, SS&C Blue Prism

Automation NEXT™ – Maximizing ROI from investments in Intelligent Automation | Webinar

Webinar

Maximizing ROI from investments in intelligent automation

August 23, 2023
12:00 PM EST, 9:30 PM IST

Catch Everest Group Partner, Abhishek Singh, and other panelists in this webinar as he delivers insights into trends related to Intelligent Automation (IA) that will help participants craft a robust IA strategy and maximize ROI through a mix of business casing, playbook creation, and peer learning.

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Kevin Dombrowski
Director, Application Delivery, Oil-Dri Corporation of America
Kevin Song
Automation Practice Lead, Sage IT
Steve Tsuchiyama
Vice President & General Manager, Process Discovery, Automation Anywhere

The Pivotal Role of Digital Transformation Consulting for Today’s Enterprise | Webinar

ON-DEMANd Webinar

The Pivotal Role of Digital Transformation Consulting for Today's Enterprise

Digital transformation consulting has become pivotal as enterprises progress on their digital transformation journeys. Enterprises are finding that bringing digital transformation consultants into the initial transformation phases – before digital landscapes become too complex – can significantly increase value and visibility.

Enterprises are more motivated than ever to make strides in their digital transformation efforts, despite the current macroeconomic environment, creating heightened demand and a booming market for digital transformation consulting.

Watch this webinar as our experts present digital transformation consulting market trends and the current landscape. They offer advice to service providers on ways to improve their offerings as enterprises look for end-to-end services.

What questions does the webinar answer for the participants?

  • Why and how are enterprises turning to digital transformation consulting services to uncover more value?
  • How are service providers adapting to new market conditions?
  • What are the key movements in the digital transformation consulting market?

Who should attend?

  • Digital CTO, CIO, CDO, IT strategy heads
  • Provider CXO, EVPs, SVPs, VPs, MDs of digital consulting arms, Heads of consulting practices
Practice Director
Practice Director

Masterclass in Managing Your Locations Portfolio and Workforce Strategies | Webinar

ON-DEMAND WEBINAR

Masterclass in Managing Your Locations Portfolio and Workforce Strategies

Access the on-demand webinar, delivered live on August 17, 2023.

Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape?

Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies.

Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns.

What questions will the on-demand webinar answer for the participants?

  • What are the hottest global sourcing locations trends of early 2023?
  • What are the different models for managing your locations portfolio?
  • What are the key challenges and best practices for optimizing locations portfolio and workforce strategy?
  • Which crucial aspects are often overlooked when managing locations and workforce strategy?
  • What is the ultimate checklist when evaluating a new location?
  • How can you proactively and programmatically gauge the health of your locations portfolio?

Who should attend?

  • Workforce strategy heads
  • Workforce planning heads
  • Location strategy heads
  • GBS strategy heads
  • Delivery heads
  • CHROs
  • HR heads
  • Sourcing and vendor management teams
  • Global sourcing heads
Garg Sakshi
Vice President
Jain Parul
Vice President
Kumar Sumit
Practice Director
Gunjan Mundra
Senior Analyst

Disruption and Uncertainty: Today’s CFO Agenda | Webinar

ON-DEMAND Webinar

Disruption and Uncertainty: Today’s CFO Agenda

Access the on-demand webinar, which was delivered on Tuesday, August 1, 2023.

As we continue to experience economic uncertainty, CFOs and the finance function in particular face a multitude of challenges, including pricing and cost pressures, shifting customer demand, threats to existing business models, and the ongoing shortage of key talent.

Watch this on-demand webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. Participants will gain insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey.

What questions will the on-demand webinar answer for the participants?

  • What are the key challenges organizations are facing in the current environment?
  • What are the crucial steps taken by organizations to navigate the challenges?
    What is shaping F&A transformation today?
  • Which F&A transformation approaches should enterprises follow?
  • Which F&A areas are driving investments?
  • What is the expected role of third-party service providers / shared services in supporting businesses?

Who should attend?

  • CFOs
  • Finance heads
  • SVPs, EVPs, VPs, AVPs, and directors of finance
  • Controllers
  • BPO strategy heads
  • Heads of outsourcing
Hung Shirley Refresh gray square
Partner
Vignesh K Refresh gray square
Vice President
Singh Abhishek
Practice Director

Navigating the Automotive Engineering Landscape: Key Priorities for Planning and Investment in the SDV and ACES Market | Webinar

on-demand Webinar

Navigating the Automotive Engineering Landscape: Key Priorities for Planning and Investment in the SDV and ACES Market

Automotive original equipment manufacturers (OEMs), classified as Tier 1, 2, and 3, are experiencing a substantial and permanent change in customer preferences due to the widespread adoption of Software Defined Vehicles (SDVs) and Autonomous, Connected, Electric, and Shared (ACES) technologies – dramatically impacting engineering priorities in these markets.

Watch this on-demand webinar as our experts explore the latest key engineering priorities and why the automotive engineering landscape has evolved. They will also provide practical recommendations for engineering spend and examine the challenges that enterprises currently face.

Our experts will also share the latest impacts on automotive outsourcing and provide insights on how enterprises can effectively realign talent, technology, and ecosystem engagement strategies to scale SDVs and ACES initiatives.

What questions does the on-demand webinar answer for the participants?

  • What are the key themes of engineering spending in the SDV and ACES market?
  • What challenges do enterprises face while transforming to SDV and ACES vehicle production?
  • How do you strategize for talent, technology, and ecosystem leverage to mitigate challenges?

Who should attend?

  • CTO, CPO, COO, CEO
  • Chief supply chain officer
  • Vice president of innovation, automotive
  • Managing director – engineering
  • Head of information systems R&D
  • Vice president – purchasing, engineering
  • Vice president – operations
  • Global sourcing managers
  • Vendor managers
  • Head of outsourcing
  • Head of engineering
Devisetty Susmitha
Senior Analyst
Maria Mayank Refresh gray square
Vice President
Vaid Akshat
Partner

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Driving Success through Effective Procurement and Category Management Organization | Webinar

on-demand Webinar

Driving Success through Effective Procurement and Category Management Organization

Do you have an exceptional procurement and category management organization model? As you know firsthand, an effective one is needed to meet your stakeholders’ expectations in today’s uncertain economic environment.

With emerging trends such as Environmental, Social, and Governance (ESG) practices, next-gen technologies, and cost optimization imperatives, category management structures need to continuously evolve to meet changing demands.

Join this webinar as our expert analysts discuss the crucial design factors in evolving procurement and category management organizations, covering aspects such as accountability structures, emerging roles and skillsets, governance, policies, and outsourcing adoption.

What questions will the webinar answer for the participants?

  • What are the various category management organization models prevalent in the market?
  • What are the factors that impact procurement and category management organizational structures?
  • How is resource management conducted in best-in-class procurement organizations?
  • How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders?
  • How are emerging technologies affecting existing procurement structures?
  • What are the best practices in outsourcing procurement and category management?
  • How can effective category management structures help deal with uncertainties arising from shifting macroeconomic trends?

Who should attend?

  • CPOs
  • Category managers
  • Indirect sourcing leaders
  • Supplier management leaders
  • Strategic sourcing leaders

How can we engage?

Please let us know how we can help you on your journey.

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