About Alisha

Alisha Mittal is a member of the IT Services team and assists clients on topics related to digital transformation, applications modernization, IoT, AI/ML, and adoption of other advanced technologies . Leveraging her strong consulting and research experience, Alisha has advised many global service providers and enterprises across industries in IT-related strategic decision making and thought leadership. In addition, she is also responsible for leading Everest Group’s Applications Services and Digital Services subscription offerings.

Prior to joining Everest Group, Alisha was a Senior Business Analyst with Robert Bosch Engineering and Business solutions. She holds an MBA from the Indian Institute of Management, Kozhikode.

Alisha's recent reports

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Upcoming Contract Renewals – Application Services (AS) 2021

Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most[...]

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Webinar Deck: What is Successful Digital Transformation in a Post-pandemic Economy?

On February 25, Everest Group hosted a webinar titled, "What is Successful Digital Transformation in a Post-pan[...]

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ServiceNow Services – the Uberization of IT, HR, and Employee Workflows

A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT opera[...]

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Artificial Intelligence (AI) Services – State of the Market Report 2021 | Scale the AI Summit Through Democratization

Artificial Intelligence (AI) adoption has been on the rise, with the technology [...]

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Alisha's blog posts

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Advancing from Artificial Intelligence to Humane Intelligence

I recently came across a news article that said doctors will NOT [...]

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Post-COVID-19 Recovery: A Technological Reform

COVID-19 has revealed some crippling inadequacies to enterprises across the globe. With [...]

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Real IoT Value Requires a System of Technologies

Our latest enterprise survey revealed that more than 40 percent of large [...]

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The Widening Gap between Customer Satisfaction Perception and Reality

Not surprisingly, every service provider claims to have exceptionally high customer satisfaction [...]

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