About Alisha

Alisha Mittal is a member of the IT Services team and assists clients on topics related to digital transformation, applications modernization, IoT, AI/ML, and adoption of other advanced technologies . Leveraging her strong consulting and research experience, Alisha has advised many global service providers and enterprises across industries in IT-related strategic decision making and thought leadership. In addition, she is also responsible for leading Everest Group’s Applications Services and Digital Services subscription offerings.

Prior to joining Everest Group, Alisha was a Senior Business Analyst with Robert Bosch Engineering and Business solutions. She holds an MBA from the Indian Institute of Management, Kozhikode.

Alisha's recent reports

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Salesforce Services – Solving for the Missing Link

The global Salesforce services market is estimated at US$14.5 billion, growing at a CAGR of 28% over the past three years. The market is also one o[...]

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Salesforce Services Provider Compendium 2020

Early adopters of Salesforce services tried to effectively manage customer relationships, market targeted products, explore sales performance, and drive co[...]

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Digital Services State of the Market Report 2020 | Digital Transformation: Triumph Beyond Technology Adoption

In this era of digital existence, digital is no longer a tool for differentiation but a to[...]

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Salesforce Services PEAK Matrix® Assessment 2020

Early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, [...]

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Alisha's blog posts

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Post-COVID-19 Recovery: A Technological Reform

COVID-19 has revealed some crippling inadequacies to enterprises across the globe. With [...]

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Real IoT Value Requires a System of Technologies

Our latest enterprise survey revealed that more than 40 percent of large [...]

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The Widening Gap between Customer Satisfaction Perception and Reality

Not surprisingly, every service provider claims to have exceptionally high customer satisfaction [...]

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Seize the IoT Opportunity

A leading car manufacturer dispensed a spare part even before the customer [...]

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