Video | thought leadership

Innovation in shared services centers / global in-house centers

Rohitashwa Aggarwal, Practice Director

Rohit discusses our research on how Shared Services Centers are driving the innovation agenda to help their parent companies achieve business outcomes.

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About Rohit

Rohitashwa Aggarwal is a Practice Director in Everest Group’s Global Sourcing practice. Rohitashwa has rich experience across projects covering global business services (GBS) growth and evolution strategy, location selection and portfolio optimization, cost optimization, impact sourcing, and GBS value proposition. In his role, he is focused on engagements and initiatives with global companies that focus on GBS/shared services centers. He has helped multiple clients in the areas of GBS growth strategy, benchmarking, locations strategy, peer intelligence, and talent strategy. In addition, Rohitashwa also manages Everest Group’s research membership programs focused on GBSs and internal service delivery models.

Before joining Everest Group, Rohitashwa has worked in management consulting and research for 3 years. Rohitashwa holds an Degree in Financial and Investment Analysis from Delhi University, New Delhi, India.

Rohit's recent reports

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Global Services Market Pressing Issues in 2020: GBS/GIC Perspectives

The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key[...]

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Innovative Talent Practices to Build the GBS of the Future

Talent needs of the future are fast approaching an inflection point, with significant ramifications for companies across geographies and indu[...]

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Building the Insurance BPS Workforce of the Future

The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforc[...]

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Global In-house Center (GIC) Annual Report 2019: Enterprises Insourcing IT Services to Their GICs

The global sourcing market continued to evolve and grow rapidly in 2018, to cross US$196 billion. Whil[...]

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Rohit's blog posts

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The Three Components Your Shared Services Center Needs to Include in its Innovation Equation

Supporting enterprises’ innovation agendas is no longer simply an opportunity for in-house [...]

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Simplifying skilling in Global in-house Centers (GICs)

With technological developments and digital disruption driving changes across most facets of [...]

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GICs are Evolving from “Delivery Centers” to “Capability Centers”

Historically, companies have leveraged the GIC model to deliver business process (operations) [...]

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Enterprises are Betting Big on India GICs for Driving Digital

The rise of India-based Global In-house Centers’ (GIC) role in supporting enterprises’ [...]

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