Category: Webinars

Outsourcing Pricing: Key Opportunities to Improve Costs Now | Webinar

60-minute webinar delivered live on Thursday, May 28, 2020 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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When it comes to outsourcing pricing, do you know what you don’t know? The method and manner of pricing outsourcing deals never stop changing. Some recent changes have come on the scene rapidly and are significant – others are simply incremental shifts. Join us as we explore recent IT and BPO transactions pricing changes that we’re seeing in the market.

We’ll cover major disruptions – including our current economic environment; the impact of geopolitical restrictions; and, key commercial contract terms. Nothing is off the table.

Be sure to join this webinar to hear our experts share their research-based insights, including those gathered in conversations with executives in the trenches grappling with these issues amidst our current economic realities and future uncertainties.

What questions will the webinar answer?

  • What current pricing-related trends are impacting both enterprises and service providers?
  • Are there areas of high variation in my commercial contracts that could lead to seemingly counter-intuitive deal pricing behavior?
  • Are there near-term price movements that I should expect and be prepared for?
  • In what direction are outsourcing contract tenets trending?
  • Is it time to re-evaluate our organization’s agreements?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Senior executives of Strategic Sourcing, Vendor Management, Contract Management organizations
  • CPOs, CIOs

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters
Amy Fong
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Abhishek Sharma
Partner
Everest Group

Managing Today’s Disruptions for Future Growth: Conversational AI for Customer Care | Webinar

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As businesses across industries adapt to the next normal, digital channels are becoming the preferred, or in some cases the only, way of providing customer support for products and services. While many contact centers are simply unable to handle the increased volume of requests and inquiries with their existing workforce and technologies, some enterprises are already rethinking what customer service stands for. Many are turning to sophisticated Digital Employees, also known as, Interactive Virtual Agents (IVA,) enabled with conversational AI and secure backend integrations to deliver customer service in a scalable and cost-efficient way, without jeopardizing quality.

On this webinar, Everest Group’s Skand Bhargava, a featured guest speaker, joins Jonathan Crane from IPSoft, who are the manufacturers of a market-leading digital employee, Amelia, to discuss how IVA and conversational AI can elevate contact center operations. Also joining them will be Gonzalo Gomez Cid from Telefónica who will be sharing his company’s experience in implementing conversational AI in contact centers.

When

May 28th, 2020, 10 AM ET

Presenters

Skand Bhargava
Practice Director
Everest Group

Jonathan Crane
Chief Commercial Officer
IPSoft

Gonzalo Gomez Cid
Global Contact Center Director
Telefonica

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What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy | Webinar

60-minute webinar delivered live on Tuesday, May 19, 2020 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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To say that 2020 has been a turbulent year is an understatement. While the COVID-19 pandemic continues to affect services delivery today, the resulting economic downturn will have longer-term impact. As a result, organizations like yours are rapidly refocusing, reprioritizing, and redesigning their workforce strategies.

What are the ideal approaches to reduce risks and tap into the most suited talent at the right location in the most optimal construct?

Join this webinar to hear our experts share their insights based on our research – including conversations with executives who are right in the trenches, addressing these challenges.

The webinar will help answer questions such as:

  • How has COVID-19 impacted enterprise workforce strategies to date?
  • What is the next normal for locations and delivery strategies in this unfolding economic environment? Will the balance between offshore, nearshore, and onshore change?
  • How can organizations make their Business Continuity Planning (BCP) strategies simultaneously resilient and responsive?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Executives of Strategic Outsourcing and Vendor Management organizations; leaders of Category Management organizations
  • Heads of the Global Business Services (GBS) / Shared Services Centers (SSCs), Senior Strategy Executives, Global Sourcing Managers

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters
Eric Simonson
Managing Partner
Everest Group

Anurag Srivastava
Vice President
Everest Group

Parul Jain
Practice Director
Everest Group

Managing Risk in Services Sourcing | Virtual Roundtable

90-minute virtual roundtable on Wednesday, June 10, 2020, 11:00 a.m. – 12:30 p.m. ET

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The COVID-19 crisis has forced organizations to reevaluate risks across locations and the supply base. Do you know where to start?

In this interactive session, we will discuss common risks in services sourcing across locations and service providers. We will cover tactics to measure and mitigate risk. Topics will include changes in approach to risk management during the COVID-19 pandemic.

Who should attend

Global services, procurement, VMO and outsourcing executives of enterprises wishing to learn more about locations and service provider risk management in services sourcing.

What will you learn

This session will help participants consider options to broaden their monitoring and mitigation activities related to location and service provider risk, and share experiences to date.

Virtual roundtable hosts

Amy Fong

Vice President

Sakshi Garg

Vice President

Virtual roundtable guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.

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How GBS Can Leverage Innovation to Prepare for the Economic Downturn | Webinar

60-minute webinar delivered live on Thursday, May 7, 2020

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Innovation is no longer a buzz word. Technological disruptions have made it more important than ever for organizations to be future-ready by innovating. To accelerate their journeys and complement their efforts in building truly disruptive innovative capabilities, leading enterprises are leveraging their Global Business Services (GBS) / Shared Services Centers (SSCs) / Global In-house Centers (GICs) / Global Capability Centers (GCCs).

This webinar will assist senior enterprise executives in understanding how they can effectively leverage their GBS for driving the enterprise innovation agenda.

What questions will the webinar answer for the participants?

  • For what kinds of innovation initiatives are enterprises leveraging the GBS model?
  • How does the current uncertain environment present a significant opportunity for GBS centers to build and demonstrate innovation?
  • What business outcomes have Pinnacle GBS centers delivered for their organizations?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Chief Innovation Officers (CIOs), CTOs, Chief Digital Officers
  • Heads of the Global Business Services (GBS) / Shared Services Centers (SSCs)
  • Senior Strategy Executives, Global Sourcing Managers

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters
H. Karthik
Partner
Everest Group

Parul Jain
Practice Director
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Corporate Resilience: Practical Approaches and New Management Mindsets | Webinar

60-minute webinar delivered live on Thursday, April 30, 2020

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Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related to the COVID-19 crisis. Work-from-home is in place, productivity has reached near normal levels, and other immediate employee and client concerns are addressed. Now, as a result of the crisis, leaders face the opportunity to implement – and accelerate – visions that will future-proof and re-imagine their operating models and businesses.

In this webinar, we will share our collective insights on ways leaders can approach the opportunity ahead of them, which we’ve deemed “the great unsticking of new ideas,” and the technology that will help them realize breakthrough changes for the next normal.

Senior IT and business operations experts will gain expert insights and answers to questions such as:

  • How do you develop a clear strategy, gain corporate alignment, and effectively measure and assess success moving forward?
  • Is virtualization essential for business continuity? How do you virtualize more effectively using collaborative tools, cloud, and AI?
  • How do you effectively and practically establish a resilient mindset across the organization? How do you monitor employee engagement? How have various stakeholder expectations shifted? What previous norms should you challenge?


Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • IT executives
  • Business process executives


Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Moderators
Eric Simonson
Managing Partner
Everest Group

Nisha Deo
Head of Strategy
Emergence Partners

Panelists
David Poole
Chief Executive Officer
Emergence Partners

Rafael Sweary
President & Co-Founder
WalkMe

Jamie Dobson
Chief Executive Officer
Container Solutions

Accounts Payable in Today’s Business Climate | Webinar

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As companies attempt to shift to 100 percent remote working model during these unprecedented times, accounts payable departments are struggling to maintain a fluid “business as usual” approach in managing their invoice processes in a timely and cost-effective manner in the absence of a sound digitally-applied account payable strategies.

Organizations can and should take steps now to digitize accounts payable not just to ensure business continuity, but to also tap the immense potential in it to save time and cost.

In this webinar, Everest Group’s Shirley Hung joins the Kofax team to share insights on:

  • What’s driving the need for AP automation today
  • The results organizations can expect to achieve from AP automation
  • Methods for implementation and key technology levers to consider
  • Operating models for success

In addition, Bob Monio from Kofax discusses how companies of all sizes can now embrace modern tools to automate a majority, if not all, of their invoicing and payment processes and reach positive ROI almost immediately.

Presenters

Shirley Hung,
Vice President
Everest Group

Bob Monio,
Director of Commercial Product Management
Kofax

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Optimising Your Organisation with Intelligent Automation | Webinar

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Automating business processes is the new normal. Companies must ride this wave of modernization or get left behind. Even though automation talent is in short supply, there are opportunities for office workers to learn about Intelligent Automation (IA,) upgrade their skills, and get access to a host of emerging career opportunities.

As part of the Women in Technology series, in this webinar, Sarah Burnett will provide an overview of IA technologies, their applications in business, the opportunities that they bring for office workers and businesses, IA use cases, and free sources of resources to get you started.

When

April 28, 13:30 – 14:30 BST

Who should attend and why?

  • Anyone who is interested in business process automation with IA and wants to explore the opportunities
  • Leaders who want to learn the fundamentals of IA; what they can automate in their enterprises and how
  • Office workers who want to understand career opportunities that IA brings

Can’t join live? Register anyway! You can have access to on-demand playback later.

Presenters

Sarah Burnett

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Redefining the Status Quo: The IT-BPM Industry Post-COVID | Webinar

This webinar is hosted by IBPAP (IT and Business Process Association of the Philippines). Attendance is by invitation only. 

The spread of COVID-19 has wreaked major havoc across nations, people, and businesses, and disrupted the global IT-BPM industry. In this webinar, industry experts from Everest Group will discuss the impact of COVID-19 and the economic recession on the global IT-BPM industry, the outlook going forward, opportunity areas, and action steps that can help IT-BPM players better prepare for the future, followed by an open discussion in which IT-BPM leaders from the Philippines can ask questions and share perspectives.

When

April 29, 12:30-1:30 PM IST

Presenters

H. Karthik
Partner
Everest Group

Prashray Kala
Vice President
Everest Group

Top Ways Digital Transformation and New Sourcing Models Will Help You Succeed in a Post-COVID-19 World | Webinar

60-minute webinar delivered live on Wednesday, April 22, 2020

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Only when the tide goes out do you discover who’s been swimming naked.
— Warren Buffet

COVID-19 has impacted all businesses – but even in this difficult time, some have outperformed their peers within the same industry. In this webinar, we’ll discuss the characteristics that have allowed some companies to emerge from the COVID-19-shocked economy better than their peers, including how they’ve been able to ramp back up quickly.

We’ll also cover in detail how you can deploy business models that will be responsive to the new post-COVID-19 normal and can withstand future economic downturns.

You’ll get answers to questions such as:

  • What key attributes are enabling some companies to bounce back quickly from our current economic downturn – faster than their peers?
  • What characteristics will enable some companies to thrive when the economy recovers?
  • What steps should you take now to begin accelerating your digital transformation?
  • How should you approach modernizing your legacy systems?
  • How does your sourcing model strategy play into your ability to achieve agility and flexibility?

Who should attend and why?

  • CIOs, CTOs
  • CMOs
  • CFOs
  • IT/BPO Strategy Heads
  • Heads of Outsourcing, IT/BPO Department Heads
  • Vendor Management Executives

Presenters
Cecilia Edwards
Partner
Everest Group

Dale Stara
Associate Partner
Everest Group

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