Category: Webinars

Effective Claims Operations through Scaled Digital Adoption | Webinar

Everest Group Vice President Chunky Satija will join a panel discussion exploring how claims operations can be made more effective and efficient. The panel will discuss:
  • What today’s claims management landscape looks like and the challenges and opportunities gained through digital adoption
  • What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process
  • How to adopt digitalization through a phased layering approach
  • Ways to enable business and IT collaboration

The content will be valuable for:

  • CIOs, CTOs, CFOs
  • Strategy and innovation executives
  • Shared services and sourcing executives
  • Information technology leaders and managers
  • Business operations leaders and managers
  • Procurement leaders and managers

Register for the webinar

When

Thursday, April 21, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST

Where

Live, virtual event

Presenters

Chunky Satija
Vice President, Everest Group

Sundar (Sunny) Krishnan
Staff Vice President, Claims Operations and Technology

Al Corrieri
Chief Growth Officer, Legato Health Technologies

Register for the webinar

Key Global Services Trends Shaping 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar

The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down.

In this webinar, our experts break down key global services market developments and explore trends in outsourcing and the global in-house market. The speakers also report insights on talent, location activity, service provider M&A activity, and the key trends likely to shape the global services industry in 2022.

During this session, attendees learn:

  • How the global services market performed and key developments in outsourcing in 2021
  • Insights on the growth of the GBS market
  • The evolution of the delivery center location strategy
  • Expectations for 2022 and how to continue to prepare
  • Key factors for success for this year

Who should attend?

  • Market Vista Members
  • CEOs and CXOs
  • Global sourcing mangers
  • Vendor managers
  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy

Our Experts

Outsourcing Pricing: 3 Pitfalls and 2 Unknowns Enterprises Need to Know in 2022 | Webinar

EXPERT PANEL

Outsourcing Pricing: 3 Pitfalls and 2 Unknowns Enterprises Need to Know in 2022

April 12, 2022 |
9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST

The market for outsourced services has changed drastically in the past twelve months. With the talent shortage shaping up to be a long-term dilemma that will likely last years, compounded with industry uncertainty brought on by the Ukraine war, enterprises are navigating uncharted territory.

Watch this expert panel to discover three critical outsourcing pricing pitfalls that enterprises should watch for now and two unknowns to be aware of throughout 2022.

Our experts address the following questions:

  • What key elements will ensure that pricing-related uncertainties can be managed correctly in 2022?
  • What unknowns should enterprise buyers keep in mind for 2022?
  • What are the pricing pitfalls that enterprises should avoid?

Who should attend?

  • CIOs
  • CTOs
  • CDOs
  • IT executives
  • IT strategy leaders
  • BPO department leaders
  • GBS leaders managing IT and BPO outsourcing contracts

GBS Leadership Exchange: Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations | Virtual Roundtable

GBS Leadership exchange | invitation-Only event

Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations

April 7, 2022 |
10-11:30 am EDT / 7:30-9 pm IST

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage.

Join our exclusive GBS Leadership Exchange virtual roundtable,Accelerating Value, Sharing Capability: The Imperative to Build CoEs in GBS Organizations,” on Thursday, April 7, 2022, 10-11:30 am EDT / 7:30-9 pm IST.

What you will take away

Along with our analyst experts, you and your industry peers will share approaches that their GBS organizations are taking to develop successful CoEs. Together, we’ll discuss ideas and break down the components of an effective CoE, examining its role, focus areas, governance mechanisms, typical challenges, market success stories, and steps you need to take to build a successful CoE.

We’ll also share our playbook, which identifies the steps and framework necessary to build strategic CoEs in GBS organizations.

Who should attend?

This exclusive event is limited to:

  • Global business services heads
  • Global business services strategy leaders
  • COE heads/leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should come prepared to share their experiences.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Everest Group
Bansal Aditi 1
Aditi Bansal
Practice Director
Everest Group
Deborah Kops 1
Deborah Kops
Principal and Co-founder
Sourcing Change

Is the Talent War Threatening the Success of Your GBS? | Webinar

ON-DEMAND WEBINAR

Is the Talent War Threatening the Success of your GBS?

Access the on-demand webinar, which was delivered live on April 5, 2022.

Global business services (GBS) organizations remained resilient in the face of the pandemic; however, they now must confront a global talent shortage, particularly in digital and high-value skills, to continue delivering business value and fulfill heightened expectations of the enterprise.

As GBS organizations now look to rethink talent strategies and expand their reach in 2022, what do leaders need to know – and do – to tackle the talent challenge?

Join this webinar as our experts explore:

  • How long the talent crisis will last
  • What actions GBS leaders should take to manage the situation
  • What the best long-term approaches are to insulate GBS from this crisis
  • What other strategies GBS organizations have found to be successful

Who should attend?

  • GBS executives
  • GBS site leaders
  • GBS strategy leaders
  • HR / workforce strategy leaders
  • IT Executives
Sakshi Garg
Vice President
Rizvi Hisham Ahmed Refresh gray square
Hisham Ahmed Rizvi
Senior Analyst

What’s Your Baseline? Enterprise Architecture & Business Process Management Demystified | Podcast

Everest Group Vice President, Amardeep Modi, joined the “What’s Your Baseline?” podcast recently to sit down and discuss Everest Group and his role and share an insider view of Everest Group’s research, including:

  • Everest Group’s scope of strategic research insights and differentiators
  • How analysts identify trends and topics for their research
  • How Everest Group’s PEAK Matrix® report is created

Tune in to the podcast on Spotify

Gaming! What It Takes to Reach the Next Level | LinkedIn Live

LINKEDIN LIVE

Gaming! What It Takes to Reach the Next Level

View the event on LinkedIn, which was delivered live on March 31, 2022.

The gaming industry has exploded in recent years, and service providers in this industry are scrambling to capitalize on this 200-billion-dollar market. 

With 2.7 billion global players, there are seemingly endless opportunities to help gaming companies acquire and nurture happy players. However, despite the hype and excitement, there are still challenges in effectively serving this market.

Join us as we discuss how the player experience can be enhanced through improved customer service and trust and safety, and how providers can better serve the dynamic and growing gaming industry.

Our experts will explore:

  • The biggest challenges that gaming companies face
  • The key myths or mistaken notions about the addressable market for the gaming industry
  • Areas that gaming companies would value service provider support the most

Meet our Panel

Hung Shirley Refresh gray square
Shirley Hung
Partner
Everest Group
David Rickard
David Rickard
Vice President
Everest Group
Tony Won
Tony Won
Senior Consultant
PlayerSupport.com

GBS Leadership Exchange: The Talent Wars for GBS: Preparing for the Long Haul | Virtual Roundtable

GBS Leadership Exchange | Invitation-Only event

The Talent Wars for GBS: Preparing for the Long Haul

March 31, 2022 |
6:00 PM IST

Summary

Global business services (GBS) organizations faced the COVID-19 challenge head-on and emerged as an established asset for the enterprise. The future holds renewed ambition; however, the talent shortage is creating massive speed bumps along the way. As GBS organizations plan for talent in the coming months, what should Chief Human Resource Officers (CHROs) focus on for the near and long-term?

We would like to invite you to participate in our exclusive GBS Leadership Exchange virtual roundtable, “The Talent Wars for GBS: Preparing for the Long Haul,” on Thursday, March 31, 2021, 6:00 pm – 7:30 pm IST.

In this collaborative session, our expert analysts will share current insights on the talent shortage and facilitate discussion among attendees as they share their own approaches and experiences.

What attendees will learn

  • What to look out for in the near term, such as attrition, inflation, and retention
  • How to improve acquisition strategy, culture building, and employee wellness
  • Ways to accelerate learning and development
  • How to engage a distributed workforce

Who should attend?

  • GBS CHROs
  • People and culture leaders
  • People and organization leaders
  • GBS site leaders with focus on talent
  • Workforce strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Rizvi Hisham Ahmed Refresh gray square
Hisham Ahmed Rizvi
Senior Analyst

Is Your IT Sourcing Program Up to Speed? Here’s How to Get There | Webinar

On-demand WEBINAR

Is Your IT Sourcing Program Up to Speed? Here’s How to Get There

Access the on-demand webinar, which was delivered live on March 29, 2022.

It’s well-known that IT sourcing has become all about spending wisely and thoroughly evaluating internal budgets; yet, digitalization, cloud migration, a talent-constrained environment, and shifting software licensing terms are only driving increased spend.

These challenges have pushed the focus from cost savings to finding business value and generating revenue from IT procurement.

In this webinar, our experts will reveal key takeaways from our IT Sourcing Pinnacle Model® assessment, including capabilities and outcomes of leading IT sourcing programs and how IT procurement teams can unlock business value through an accelerated IT sourcing program.

During this session, attendees will learn:

  • Current strategies in IT sourcing
  • Best-in-class IT sourcing practices to drive business value
  • Approaches to set up a robust IT sourcing model
  • The key challenges in IT sourcing
  • The future sourcing roadmap to follow

Who should attend?

  • Global sourcing leaders
  • Vendor management leaders
  • Procurement leaders
  • Portfolio strategy professionals
  • Category managers
Sahil_loomba_headshot
Sahil Loomba
Senior Analyst
Bhanushee 1 e1649447759375
Bhanushee Malhotra
Practice Director

LinkedIn Live After Event

After our March 29 webinar, “Is Your IT Sourcing Program Up to Speed? Here’s How to Get There,” our webinar speakers hosted a LinkedIn Live After Event. They broke down the main takeaways from the webinar and addressed questions that couldn’t be answered during the session.

GTBSC’s Global Event Series: Addressing the Global Talent Crisis | Webinar

Jimit Arora, Partner at Everest Group, will be speaking at Global Technology & Business Services Council’s event on March 29, where he will be discussing, “Research and Statistics on Current Talent Situation Across the World — the Talent Heatmap.”

The full event will take a look at the current talent situation across different geographies and propose solutions to the crisis not just by better balancing global supply and demand, but by accessing flexible resourcing, gig workers, open talent, impact sourcing, automation, and other technologies and skills convergence programs.

View the Agenda

When

Tuesday, March 29, 2022, at 6:15 am CST, 7:15 am EST, 11:15 am GMT, 4:45 pm IST

Presenters

Jimit Arora

Partner, Everest Group

View the Agenda

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