Category: Webinars

Top 5 RPA Myths Dispelled: Insights from our RPA Pinnacle Model™ Analysis — On-Demand | Webinar

Thursday, April 12, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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Robotic Process Automation (RPA) is all the rage these days; however, while adoption continues to accelerate, myths persist.

In this fact-based webinar, we’ll dispel the five most common myths based on our recent in-depth research into the practices of the Pinnacle (or best performing) Enterprises™.

In this insightful 60-minute session, we will uncover the truth behind these myths and reveal how the best performing organizations are realizing a 50% improvement in operational metrics through RPA implementation, and 30% cost savings on RPA investments.

In this session, you will learn:

  • What differentiates RPA Pinnacle Enterprises™ from their peers
  • The implications for RPA adoption in your enterprise
  • How to begin the journey to drive RPA adoption within your organization

Who should attend?
Enterprises: CIOs, CTOs, CEOs, CDOs, CMOs, and other senior executives leading RPA/automation programs


  • Michel Janssen, Chief Research Guru, Everest Group
  • Sakshi Garg, Practice Director, Global Sourcing, Everest Group


  • Alan Wolfe, Senior Vice President, Everest Group

Related Content

Intelligent Workplaces: Enriching UX with Enterprise Chatbots — On-Demand | Webinar

Wednesday, March 14, 2018 | 9:30 a.m. EST

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Research Practice Director Ashwin Venkatesan was a key speaker during Hexaware’s March 14 webinar: Intelligent Workplaces: Enriching User Experience with Enterprise Chatbots.

The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity.

Attendees will get an overview of third-generation virtual assistants and see how to build a long-term roadmap for adoption of chatbots. Topics to be addressed include:

  • Exploring chatbot evolution and what the future holds
  • Busting prevailing myths around chatbot adoption
  • Best practices for enterprise chatbot adoption
  • Creating a roadmap for holistic chatbot functionalities
  • Real life examples of successful implementations

Ashwin Venkatesan, Research Practice Director, Everest Group

Q1 2018 Market Vista™ Briefing: 2017 in Review & 2018 Predictions — On-Demand | Webinar

Thursday, February 15, 2018 | 9 am CST, 10 am EST, 3 pm GMT, 8:30 pm IST

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Many of us want to put 2017 quickly behind us – but let’s not move forward too hastily. For the global services industry, the year brought positive changes that are worth reviewing. Most interestingly, as an industry, we witnessed a yin and yang of the old and new. While there were clear signs of recovery in traditional services – there was significant movement away from the long-established arbitrage-first model, as leading firms pushed forward their digital transformation agendas.

In this one-hour moderated webinar, hear our experts discuss these shifts and other findings from our renowned Market Vista™ quarterly report.

They’ll put the changes and trends in context, as they cover the key forces and metrics defining the market, including trends in outsourcing, digital adoption, and the Global In-house market, as well as insights into location activity in offshore and nearshore geographies.

But don’t worry, we won’t stay mired in the past!
We promise a lively discussion as CEO Peter Bendor-Samuel, Chief Research Guru Michel Janssen, Managing Partner Eric Simonson, and H. Karthik, Partner share their 2018 predictions.

Get your questions ready.
We’ll save time at the end to answer the best of the submitted queries.

Who should attend?
Executives planning their next global services move and want to understand the latest key developments across the offshoring and outsourcing market.

Everest Group speakers

Moderator: Alan Wolfe, Senior Vice President, Everest Group

Don’t Be an RPA Loser – Making the Most of Your RPA Deployments | Virtual Roundtable

Thursday,  December 14, 2017 | 11:00 a.m.  – 12:30 p.m. ET

Register for the Virtual Roundtable

Robotic Process Automation (RPA) offers great potential for efficiency and yet many organizations fail to move beyond a simple Proof of Concept (POC). Everest Group research shows that many POCs do not represent the full complexities of deploying RPA in real operational environments, leading to difficulties in scaling up. And yet, it is only by scaling up RPA that organizations can maximize its benefits. How do organizations address this problem and get the most value from their RPA investment?

Following introductions, we will offer a very brief, context-setting best practice session on how we have seen organizations accelerate RPA benefits. The bulk of the time will be dedicated to group discussion, with participants sharing how they are approaching their automation programs, including the role of POCs, deployment approaches, and other relevant topics as they arise.

Who should attend

Enterprise global services and outsourcing executives who want to share and discuss practical hints and tips to move beyond the POC stage to make the most of their RPA deployments.

What you will learn

Learn about the typical challenges peer organizations have faced in deploying RPA and how they have overcome them
Share thoughts on best practices for deploying RPA


Sarah Burnett, RPA Research Lead, Everest Group

Register now for the Virtual Roundtable

The Philippines is Pivoting to Deliver Customer Experience of the Future | On-Demand Webinar

Wednesday, December 6, 2017 | 8 AM CST, 9 AM EST, 2 PM GMT, 7:30 PM IST, 10 PM PHT

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In the digital era, enterprises are expecting contact centers to drive strategic initiatives that deliver positive business outcomes, not just cost containment. And the Philippines is at the forefront of this evolution from customer services delivery to customer experience delivery.

Join this webinar to learn how the Philippines is evolving to meet new industry expectations through the adoption of next-generation technology solutions while enhancing the skillsets of their talent.

During this one-hour session, a panel of senior leaders from the contact center industry will discuss:

  • Major factors that are driving the shift in the role of contact center
  • Key enablers of the customer experience of the future
  • Evolving state of the Philippines’ contact center industry
  • How to enable a future-ready delivery workforce in the Philippines


Benedict Hernandez, Chairman, Contact Center Association of the Philippines (CCAP); Accenture Operations Lead, Philippines
Chris Arnold, Senior Vice President, Wells Fargo
Katrina Menzigian, Vice President, Research Relations – Everest Group

Who should attend?
Enterprises, GICs, and Service Providers: C-level executives, VPs, and decision-makers looking to leverage contact center service delivery from the Philippines.

Anyone who needs to stay on top of key trends specific to contact center services industry and the Philippines as part of their strategic role.

Practical Insights: Tips for Managing and Optimizing Service Delivery in Latin America PLUS a 3rd Quarter Market Vista™ Update — On-Demand | Webinar

Tuesday, November 14th, 9am CST/Costa Rica, 10am EST/Colombia, 3pm GMT, 8:30pm IST

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Many North America-based enterprises and service providers acknowledge and appreciate the strengths of Latin American service delivery, but also consider the challenges around geopolitical and macroeconomic risk as well as talent constraints for next generation skills.

Join us for an insightful one-hour webinar where our panelists will share their practical experiences of balancing these risks with the rewards of service delivery from LATAM. They will address the following questions:

  • How do different delivery locations in the region stack up against each other and globally?
  • What are the key factors impacting global sourcing in LATAM?
  • What has been the experience of global firms in supporting service delivery? Does it vary by global vs. regional work?
  • What are the key perceived risks in LATAM? Which of these perceived risks translate into higher risks for global service delivery?
  • What is the expected role of LATAM for both mature adopters and new entrants?
  • Which types of digital services can be best supported from Latin America?


Rodrigo Cal, Director – CSC Bridgestone, San José Costa Rica
Gonzalo Arias Echeverria, Former General Manager – Diageo Enterprise Operations, Bogota, Colombia
Mario Tucci, Co-founder – MVD Consulting Uruguay
H. Karthik, Partner, Global Sourcing – Everest Group
Salil Dani, Vice President, Global Sourcing – Everest Group

Who should listen?
Enterprises, GICs, and Service Providers: C-level executives, VPs, and decision-makers looking to support service delivery from Latin America

Country Associations and Investment Promotion Agencies: Senior executives who are looking to better articulate the value proposition of locations in Latin America

Anyone who needs to stay on top of key trends specific to global services industry and Latin America as part of their strategic role

Accelerate the impact of digital in your enterprise: learn what Pinnacle Enterprises™ are doing — On-Demand | Webinar

Wednesday, November 8th, 9 AM CST, 10 AM EST, 3 PM GMT, 8:30 PM IST

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Implementing a digital strategy is no longer optional, but a necessity to stay competitive in today’s rapidly evolving market. Enterprises now find they must adopt a digital strategy, which includes making significant investments in new and advanced technologies to stay competitive and deliver innovative services to their customers.

However, many of these enterprises do not have one, consistent digital strategy throughout their organization to guide their digital investment decisions. Hence, their investments do not share a common goal and don’t deliver the desired returns.

Join this webinar to gain insights on what differentiates Digital Pinnacle Enterprises from their peers, so you can begin to understand how to define your journey in successfully implementing a holistic digital strategy.

During this one-hour webinar, you will find answers to the following questions:

  • What are Digital Pinnacle Enterprises?
  • What differentiates Digital Pinnacle Enterprises from others?
  • What business outcomes and capabilities do Digital Pinnacle Enterprises have to differentiate themselves?
  • How do they overcome barriers to digital adoption?
  • What are the key focus areas and how do they spearhead innovation?


Michel Janssen, Chief Research Guru – Everest Group
Cecilia Edwards, Partner – Everest Group
Gunjan Gupta, Practice Director, Information Technology Services – Everest Group

Who should attend?
Enterprises: CIO, CTO, CEO, CDO, CMO, senior executives from application and digital organizations, and senior marketing executives

Service Providers: head of digital teams as well as managers, senior sales executives from digital division

Are You Ready for Disruptions in Your Delivery Locations Strategy? Shaping Your Business and Talent Needs for the Future — On-Demand | Webinar

Tuesday, October 24th, 7:30 PM IST, 3 PM BST, 10 AM EDT, 9 AM CDT

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Enterprises and service providers are up against unprecedented disruptions as they strive to optimize their delivery locations strategy. A fundamental transformation will be required to align your strategy with rapidly shifting market expectations, delivery models, and talent demands.

Join us as we look into the future of delivery locations strategies, and share our predictions on the roles that various regions/countries will play in your portfolios over the coming years.

During this one-hour webinar we will focus on:

  • The various forces of disruption that are driving enterprises to transform their global service delivery
  • The fundamental ways service delivery is changing and the challenges it imposes on talent models
  • Best practices in locations strategy to bring about a wider delivery transformation
  • Predictions about the future of locations strategy and the roles different regions/countries will play
  • Key trends and shifts in the delivery locations landscape including new center set-up activity, sourcing models, and key functions delivered


Anurag Srivastava, Vice President, Global Sourcing – Everest Group
Prashray Kala, Practice Director, Global Sourcing – Everest Group

Who should attend?
Enterprise and service provider executives overseeing global services delivery, global sourcing, talent, locations strategy, in-house centers, and global delivery centers that are interested in key developments and trends related to service delivery locations strategy.

Automation Unchained | Webinar

Wednesday, October 11, 2017 | 1:00 p.m. – 2:00 p.m. EST

Research VP and automation expert Sarah Burnett will co-lead a EdgeVerve-hosted webinar on a holistic approach to enterprise automation.

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. Piece meal or Wholesome? This webcast explores the best approach that enterprises can take when engaging with service providers for automating some of the most important and crucial processes within the organizations using some industry examples and best practices.

Join this session to discover how enterprises should approach automation for optimal success.

register for the webinar

Impact of Digital on the Future of Business Process Services (BPS) Industry – What, Where, and How? | Webinar

Tuesday, October 10th, 7:30 PM IST, 3 PM BST, 10 AM EDT, 9 AM CDT

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Digital has emerged as the biggest disruptive force challenging existing business models and shaping the new ones. The BPS industry is no exception. However, most studies in this space have taken an overarching view rather than unraveling the specifics in terms of clearly identifying various digital components and their maturity, and quantifying their likely impact on BPS segments individually and collectively.

During this one-hour webinar we will focus on:

  • “The WHAT”: What digital technology levers are most critical for the BPS industry and will that change in the future?
  • “The WHERE”: Which segments of BPS industry will be most impacted in the next few years and why?
  • “The HOW”: How deep will be the impact in terms of future market size and growth?
  • Implications of these changes on your business and sourcing model


Michel Janssen, Chief Research Guru – Everest Group
Rajesh Ranjan, Partner – Everest Group

Who should attend?

  • Service providers: CEOs, CXOs, BPO strategy heads, head of outsourcing, IT/BPO department heads, senior pre-sales and sales executives, and solution teams and leaders
  • Buyers: BPS/BPO relationship owners and sponsors, procurement managers, global sourcing mangers, vendor managers, and GIC/shared service leaders

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