Category: Webinars

Is Your Shared Services Center / GIC Driving the Digital Agenda? | Webinar

Complimentary 60-minute webinar held on Tuesday, October 16, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

DOWNLOAD THE PRESENTATION

Questions we’ll address:

  • For what kinds of digital initiatives are enterprises leveraging the shared services / GIC model?
  • How are shared services / Global In-house Centers (GICs), and corporate digital teams working together?
  • What supporting programs should you implement to develop and retain top digital talent?
  • How much are organizations investing in digital initiatives, and are they satisfied with their investments?

Businesses around the globe are exploring and adopting digital services at a record pace, driven by changing consumer demands, emerging disruptive technologies, evolving regulations, and increasing cost/margin pressures. Many organizations are finding that their shared services centers / GICs are ideally positioned to orchestrate their digital services management and development, enabling tight integration between the delivery center(s) and the core business while also ensuring optimal growth.

Who should attend, and why?
This webinar will offer real-world insights into how organizations can effectively leverage their delivery centers for digital enablement.

The content is geared to senior enterprise executives – CIOs, CTOs, Chief Digital Officers, Heads of the Global In-house Center (GIC) / Shared Services Center (SSC) / Global Business Service (GBS), Senior Strategy Executives, and Global Sourcing Managers.

Presenters
Michel Jannsen
Chief Research Guru
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Parul Jain
Senior Analyst
Everest Group

Moderator
Alan Wolfe
Senior Vice President
Everest Group

Human + Tech: Impact of Emerging Technologies on Integrated Services Delivery | Webinar

Complimentary 60-minute webinar to be held on Wednesday, October 3, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

RESERVE MY SEAT

Questions this session will address:

  • How is technology impacting the nature of global services jobs?
  • What job roles are likely to be most impacted by technology, and how might technology impact them?
  • Which job roles are likely to have increased human involvement?
  • What are the imperatives for companies to succeed in a HUMAN + TECH paradigm?

As emerging technologies continue to transform the face of global services delivery, the debate over its impact rages on, with many prognosticating mass unemployment as robots “steal” jobs from humans. But we have a different take: we think the major impact of technology will be on the nature of the work, not the number of jobs. Call us hopelessly optimistic, we but believe that human leverage of technology (HUMAN + TECH) will help to create fundamentally new forms of value.

Join us for a lively panel discussion with enterprise and service provider delivery leaders who are wrestling with these very issues, and learn how they have structured their delivery programs and (human) staff to take full advantage of the benefits of thinking HUMAN + TECH, not human vs. tech.

Who should attend, and why?
This session will help guide Heads of Global In-house Centers / Shared Services Centers / Global Business Services; senior executives from Workforce Planning and Strategy groups; Heads of support functions (e.g., IT, HR, Corporate Finance, Quality); and Delivery / Support Function Managers and Senior Managers in thinking about how they might leverage technology to create fundamentally new forms of value in their organizations.

Panelists
Benedict Hernandez
Intelligent Operations Lead for the Philippines, China, Malaysia, and Japan
Accenture

David Palmieri
Head of Global Delivery Center Operations
Experian

Chris Rogers
Head of Facilitated Services and Transformation, Global Business Services
Standard Chartered GBS

Moderator
H. Karthik
Partner
Everest Group

REGISTRATION

Contracting for Agile: Lessons From the Trenches in Sourcing Agile Development | Webinar

Complimentary 60-minute webinar to be held on Thursday, September 27, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

VIEW PRESENTATION

Questions we’ll address:

  • Is broad-based adoption of Agile Development real or hype?
  • How does Agile impact the delivery model for outsourced services?
  • How do pricing models need to evolve to capture value from Agile?
  • How do Terms & Conditions for Agile contracts need to change to minimize risk and maximize value?
  • What are some best practices to consider when negotiating and managing Agile contracts?

As frequent delivery and customer satisfaction become the new currencies for IT organizations, a greater number of enterprises are embracing Agile and DevOps methodologies to rapidly deploy useful software. As traditional, Waterfall-based contracts are unable to manage the ambiguity and complexity related to Agile, the increase in Agile adoption is causing sourcing groups to reassess outsourcing contract templates.

Who should attend, and why?
This webinar will provide Strategic Outsourcing & Vendor Management groups with practical insights for structuring and negotiating Agile contracts.

Presenters
Jimit Arora
Partner
Everest Group

Abhishek Sharma
Partner
Everest Group

Moderator
Alan Wolfe
Senior Vice President
Everest Group

Sourcing RPA: Latest Developments and Enterprise Implications | Webinar (Hosted by the New England chapter of IAOP)

Tuesday, September 25, 2018 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST | Hosted by the New England chapter of IAOP, co-chaired by Foley & Lardner, Sapience, and Everest Group

Register Now

Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your RPA software vendor along with your outsourcing service providers is critical.

In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost, and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Our RPA experts will help to light the path. In this 60-minute webinar, we’ll arm you with the following actionable takeaways:
• Vet the underlying RPA software vendors based upon late-breaking market developments
• Understand impacts of the convergence of RPA and AI (and other key automation tools)
• Learn about key contract pricing metrics so you are prepared for deal negotiations
• Tips for managing the implications on your existing outsourcing relationships

Who should attend?
Enterprise executives responsible for outsourcing and vendor management strategy, and professionals who oversee RPA implementation and operations

Presenters
Sarah Burnett
Executive Vice President and Distinguished Analyst
Everest Group

Michel Janssen
Chief Research Guru
Everest Group

 

Artificial Intelligence-led Alert Correlation | Webinar

Wednesday, September 12, 2018 | 11 a.m. EST | Hosted by GAVS Technologies with featured speaker, Ashwin Venkatesan, Practice Director, Everest Group

Register Now

AIOps is poised to become the next big thing in IT management. By maintaining the fidelity of data and generating insights, it has ability to influence business decisions. In the era of digital transformation, the adoption of AIOps is imperative for businesses with dynamic and complex IT environments.

Join GAVS for a webinar on “Artificial Intelligence-led Alert Correlation – Enabling the Journey towards Zero Incidents” featuring expert guest speaker Ashwin Venkatesan.

Why should you attend?

  • To know about the increasing complexities within the current enterprise IT operations model
  • To understand how AI-led alert correlation can deliver a step change in IT operations and business performance
  • To learn about the best practices for enterprises while adopting AI-led alert correlation solutions
  • To explore GAVel – GAVS’ AIOps platform for intelligent alert correlation

Guest Speaker

Ashwin Venkatesan, Practice Director, Everest Group

Register to attend

Q3 2018 Market Vista™ Update, and Key Implications of the Pressing Issues of the Global Services Market | Webinar

Presentation originally aired on Wednesday, August 29, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download View Presentation Button

It’s Q3 already?! It seems like just yesterday we were making final adjustments to our 2018 plans, and yet here we are beginning to consider the year that’s been while looking ahead to 2019. With that sentiment in mind, Everest Group conducted a brief survey with leading service providers on their market perspectives for the remainder of 2018 and into 2019.

We invite both service provider and enterprise executives to join us for an insightful 60-minute session in which Everest Group industry experts will offer insights on the key issues service providers are facing, along with their market implications. In addition, we will also comment on global services developments in the second quarter of 2018, covering:

  • Outsourcing trends
  • Market trends in digital adoption
  • GIC market trends and analysis
  • Insights into location activity in offshore and nearshore geographies

Who Should Attend
Enterprise executives, particularly those focused on outsourcing & vendor management and global in-house centers, will gain providers’ perspectives on several of the key aspects of their client relationships (e.g., key budget center, benefits from digital initiatives) and key implications for their sourcing strategies.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Prashray Kala
Practice Director, Global Sourcing
Everest Group

Salil Dani
Vice President, Global Sourcing
Everest Group

Moderator
Alan Wolfe
Senior Vice President
Everest Group

Sourcing RPA: Latest Developments and Enterprise Implications | Webinar

Presentation originally aired on Wednesday, August 8, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download View Presentation Button

Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your RPA software vendor along with your outsourcing service providers is critical.

In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost, and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Our RPA experts will help to light the path. In this 60-minute webinar, we’ll arm you with the following actionable takeaways:
• Vet the underlying RPA software vendors based upon late-breaking market developments
• Understand impacts of the convergence of RPA and AI (and other key automation tools)
• Learn about key contract pricing metrics so you are prepared for deal negotiations
• Tips for managing the implications on your existing outsourcing relationships

Who should attend?
Enterprise executives responsible for outsourcing and vendor management strategy, and professionals who oversee RPA implementation and operations

Presenters
Sarah Burnett
Executive Vice President and Distinguished Analyst
Everest Group

Michel Janssen
Chief Research Guru
Everest Group

Moderator:
Alan Wolfe
Senior Vice President
Everest Group

 

Digital Transformation: Ready or (Probably) Not? | Webinar

Presentation originally aired on Thursday, July 12, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download View Presentation Button

Virtually all businesses view digital transformation as a top priority…but how many are actually ready to transform? Very few, as it turns out – Everest Group research indicates that only about 10% of enterprise IT organizations are ready to reinvent their enterprise through digital technology.

Why does that matter? We believe that readiness for digital transformation is the key predictor of digital transformation success because readiness depends on a full complement of a variety of prerequisite investments and conditions.

Through our Pinnacle Model™ research and consultative engagements with CIOs who are successfully making their companies’ digital transformation a competitive advantage, we have identified the prerequisites for creating those conditions, which we will share in this webinar. The session will address:

  • What it means for an IT organization to be ready for digital transformation
  • How leading enterprises are preparing differently from the rest of the market
  • The most impactful actions an IT organization can take to ready itself to drive value from a digital transformation

Who should attend?
Enterprise senior IT professionals, across all industries

Presenters
Cecilia R. Edwards
Partner
Everest Group

Vlad Petreski
Sr. Consultant
Everest Group

Moderator
Alan Wolfe
Senior Vice President
Everest Group

 

Redesigning Your Outsourcing Portfolio for a Digital World | Virtual Roundtable

Thursday, June 28, 2018 | 11:00 a.m.  – 12:30 p.m. ET

Request to attend the Virtual Roundtable

As digital services cause yet another inflection in the outsourcing market, the service provider landscape is undergoing significant changes. Against this backdrop, enterprises need to recalibrate and reimagine their outsourcing portfolios to capture transformational value and manage risks.

To help organizations future-proof their outsourcing service provider portfolios, this session will provide an alternative view to segment the landscape. Participants will exchange perspectives on how they are shaping their outsourcing supply strategies to align with new demand strategies.

Who should attend

Strategic sourcing and vendor management executives who currently manage their enterprise’s portfolio of IT Services providers.

What you will learn

The session will help participants understand contemporary practices for structuring outsourcing portfolios and share best practices for future-proofing outsourcing relationships.

Presenters

Jimit Arora, Partner, Everest Group
Eric Simonson, Research Managing Partner, Everest Group

Request to attend the Virtual Roundtable

Digital Insurer of the Future — June 27 | Webinar

Wednesday, June 27, 2018

Register to attend

Research Practice Director Manu Aggarwal and research analyst Saurabh Verma will be guest speakers during Capgemini’s June 27 webinar: Digital Insurer of the Future.

The webinar will start with a 20-minute introduction by Everest Group on industry trends, the need for digitization of insurance operations, and the role third parties can play in fast-tracking the Digital journey for insurance companies

About the webinar

This webinar will help orgs understand “how to” digitize their front and back-office operations to deliver increased efficiency, faster turnaround time, and enhanced member experience.

Although traditional third-party administrator (TPA) services have been around for quite some time, insurance companies are under increasing pressure to deliver breakthrough innovation in customer experience and a significant reduction in administrative spend through leveraging Digital across their policy administration.

Capgemini has been listening to the market and together with leading analyst firm Everest Group brings you an exciting opportunity to learn how to digitize your insurance operations across your entire core policy administration.

Speakers

Manu Aggarwal, Research Practice Director, Everest Group
Saurabh Verma, Research Senior Analyst, Everest Group

Register to attend

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.