Category: Webinars

5G Adoption in APAC: Navigating Challenges and Maximizing ROI | Webinar

on-demand WEBINAR

5G Adoption in APAC: Navigating Challenges and Maximizing ROI

The advent of 5G technology has promised unmatched opportunities for enterprises with new use cases that can benefit the topline. However, despite the hype around private 5G, current adoption patterns in APAC are not providing the promised potential. These ROI conversations have become even more pivotal given the macroeconomic conditions. 

Join this webinar as our analysts provide buyers, service providers, and telecom providers with insights into the latest developments, challenges, and opportunities in the APAC market for private 5G.

Our speakers will discuss:

  • What is the potential of 5G in the diverse APAC market?
  • What is the current maturity for private 5G adoption, what are best practices, and what challenges should APAC enterprises keep in mind?
  • How can enterprises ensure maximum ROI from private 5G adoption?

Who should attend?

  • CIOs and CTOs,
  • IT strategy heads
  • Heads of outsourcing
  • Procurement managers
  • Network leads and managers
  • Cloud head
  • 5G leads
  • Cloud and infrastructure heads
Mukesh Ranjan
Akshat Vaid

Operational Work Insights – The Key to Building Successful Digital Transformation for the Future | Webinar


operational work insights - The Key to Building Successful digital transformation for the future

June 15, 2023
7:30 AM PT | 10:30 AM EST

Catch Amardeep Modi, Vice President at Everest Group as he joins an expert panel to discuss how to identify challenges & opportunities in intelligent process automation and how organizations can optimize their workforce productivity & efficiency to gain immense value out of the application of diverse robotic process automation (RPA) tools & technologies.

They will discuss:

  • The current challenges being faced by global organizations.
  • How Work Insights can turn process and productivity data into actionable insights
  • Understand how to achieve higher levels of agent productivity with ease.
  • Unlock the power of Work Insights in assessing process maturity.
  • Learn the art of identifying opportunities for standardization and automation.
Amardeep Modi
Vice President, Everest Group
N. Shashidhar
Vice President and Global Platform Head, EdgeVerve

Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar

On-Demand Webinar

Winning Employer Value Propositions: Strategies from Top GBS Employers

Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

To learn what a truly effective EVP entails, Everest Group conducted a study to find the top GBS employers by examining the employer brand perceptions of more than 300 leading GBS organizations across India, Poland, and the Philippines. The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings.

We’ll also hear from best-in-class GBS organizations, including Sun Life Asia Services Centres, Experian, and Target in India, on how they differentiate themselves in talent markets and the resulting key implications for the GBS industry.

Our speakers will discuss:

  • What factors impact GBS brand perception as an employer in key markets?
  • How can companies evaluate their own brand perception from an employee’s perspective?
  • How does employer branding correlate with factors such as GBS age, size, and industry vertical?
  • What are the top employee grievances?
  • What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

  • GBS site leaders
  • GBS strategy leaders
  • Heads of human resources
  • Heads of talent acquisition
Aggarwal Rohitashwa B
Everest Group
Kumar Shivangee
Senior Analyst
Everest Group
Rajeev Bhardwaj
Vice President & Chief Human Resources Officer
Sun Life Asia Service Centres
David Palmieri square
David Palmieri
Managing Director, Head of Global Business Services
Bruces headshot square
Bruce Starnes
SVP & President
Target in India

Welcoming the AI Summer: How Generative AI is Transforming Experiences | Webinar

On-demand Webinar

Welcoming the AI summer: How Generative AI is Transforming Experiences

Generative AI (GAI) technology has been around for nearly half a century. But recent developments in the maturity of AI models, faster computation power of systems, and availability of high-quality training data are redefining the technology in 2023.

While tech giants like Microsoft, Google, and Meta fight to dominate the GAI landscape, leading experience providers like Adobe, Salesforce, and Oracle are entering the market with significant investments.

In this on-demand webinar, Everest Group’s experts will highlight the use cases and potential of GAI technology in crafting experiences, its limitations and risks in terms of full-fledged commercial adoption, and the industry’s predicted response.

Our speakers discuss:

  • How can enterprises leverage GAI to unlock business value, and what are the current use cases?
  • What is the role of GAI in experience design?
  • What challenges in the experience ecosystem is GAI helping to address?
  • What is the future potential of GAI technology?
  • How can service providers and enterprises leverage GAI for enhanced efficiency and productivity?

Who should attend?

  • CMOs
  • CIOs
  • CTOs
  • Heads of customer experience
  • Heads of marketing
Krishan Nisha gray square 1
Practice Director
Mittal Nitish
Sharma Sharang Refresh gray square
Vice President

The Future of Supplier Management: How Technology Can Be Your Competitive Advantage | Webinar

on-demand WEBINAR

The Future of Supplier Management: How Technology Can Be Your Competitive Advantage

Traditionally, most organizations have managed their suppliers through spreadsheets and outdated processes. But digital transformation is developing in this space, and organizations see the benefits of a technology-driven approach.

In this webinar, our experts will guide you through the process of designing a supplier management tech stack for your organization. We will discuss the challenges organizations face in adopting supplier management tools and how to overcome them, including budget constraints, lack of integration with existing ERP solutions, and operational issues. You’ll learn how to integrate technologies across the supplier management lifecycle and choose the right tools to enhance your supplier management function.

Join us to learn the types of tools available and how they offer different functionalities for supplier onboarding, risk management, performance management, and information management.

What questions will the webinar answer for the participants?

  • Which activities can be impacted by technology under supplier lifecycle management?
  • What are the technology adoption trends for supplier management activities?
  • What are the challenges enterprises face in adopting tools for supplier management activities?
  • How do organizations choose between best-of-breed and suite solutions?
  • How do organizations structure their supplier management technology stack?

Who should attend?

  • Supplier management technology providers
  • Chief growth officer
  • Analyst relations executives
  • Product managers
  • Sourcing and vendor management
  • CPOs
  • Indirect sourcing leads
  • Category managers
  • Sourcing risk managers
  • Supplier management technology providers
Fong Amy Refresh gray square
Practice Director
Thunga Akash 1
Akash Thunga
Senior Analyst
Aniruddha edited

The Six Key Pricing Themes Dominating 2023 | Webinar

On-demand Webinar

The Six Key Pricing Themes Dominating 2023

In 2022, the outsourcing industry experienced significant attrition and wage hikes. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control. To make the best decisions going forward and fulfill their cost-cutting mandates, business leaders must stay on top of these shifts.

In this webinar, our experts will discuss the six key pricing and commercial themes observed in the first half of the year and how enterprises can incorporate them into their planning whether entering new outsourcing relationships, renegotiating, or consolidating.

Our speakers will discuss:

  • Which key outsourcing pricing and commercial themes were observed in the first part of 2023
  • How these six themes are expected to play out for the remainder of the year
  • How enterprises can use these themes to plan and execute on their cost-cutting directives

Who should attend?

  • CIOs
  • Pricing heads
  • IT/BPO strategy heads
  • Strategic sourcing leaders
  • Category leaders
  • Solutions heads
  • Procurement managers
  • Vendor managers
  • Presales leads
Arora Achint
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Sharma Abhishek Refresh gray square
Sundrani Ricky

The APAC Cloud Market Landscape: Restructuring Your Cloud Strategy | Webinar

on-demand WEBINAR

The APAC Cloud Market Landscape: Restructuring Your Cloud Strategy

Enterprises in the Asia Pacific (APAC) region are consuming cloud at a faster rate than in other geographies. But as the cloud adoption frenzy cools, enterprises will need to realign their cloud journeys to address the unique challenges of the APAC market.

In this webinar, Everest Group’s experts will provide buyers and service providers insights into the latest developments, emerging patterns, and potential opportunities of the APAC cloud landscape.

Our speakers will discuss:

  • What does the existing APAC cloud market landscape look like, and what are its challenges?
  • How can your enterprise map its cloud journey?
  • What are the external and internal factors impacting the enterprise cloud journey?
  • How can you redefine a value-focused enterprise cloud journey?

Who should attend?

  • CIOs and CTOs
  • Service providers
  • IT strategy heads
  • Heads of cloud solutions/competency
  • Heads of outsourcing
  • Procurement managers
  • IT department heads
  • Global sourcing managers
  • Vendor managers
  • Senior marketing executives
  • Heads of sales

Impact Sourcing | Athena Alliance | Event


Impact sourcing | Athena Alliance

May 25, 2023
9:00 AM PT | 12 PM ET

Talent, be it in-house or with your sourcing partners, has become complex in 2023. Global services, especially, are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition. Impact Sourcing, or hiring skilled and motivated talent from disadvantaged groups around the world, is proving to be a solution – helping forward-thinking organizations tap into new talent pools, fill roles, create pipelines, and realize substantial business benefits.

Everest Group has designed a panel for Athena Alliance leaders and decision-makers. CXOs and several founders will share real-world lessons on creating an inclusive workforce focusing on marginalized communities and the business case to persuade the skeptics. All have a particular focus on women – as UN Women calls it – Gender Responsive Procurement. You will want to engage all these companies because of how they are marrying quality global services and sustainability, the ultimate of “doing good while doing well.”

Catch Rita Soni, Principal Analyst for Impact Sourcing and Sustainability at Everest Group, as she joins the conversation at this event.

Register for the event

Rita Soni
Principal Analyst for Impact Sourcing and Sustainability, Everest Group
Wendy Gonzalez
CEO, Sama Sama
Isabelle Mashola
CEO & Co-founder, Isahit
Balaji Ganapathy
Global Head, CSR, Chief Social Responsibility Officer, Tata Consultancy Services
Coco Brown
CEO, Athena Alliance

7 Main Issues Facing Shared Services Today (and How to Address Them) | Webinar


7 Main Issues Facing Shared Services Today (and How to Address Them)

2023 will be a challenging year for shared services. Our “running list” of complications (lack of buy in, reputational issues, poor access to IT hours, teams being stretched, knowledge retention) is being compounded by economic stagnation, rising inflation, and geo political instability. Many finance shared services organizations, and their leadership teams, are being stress-tested beyond compare.

Listen as Everest Group Partners, Rohitashwa Aggarwal and Amy Fong, join industry experts to discuss the 7 Main Issues Facing Shared Services Today (And How to Address Them).

This webinar will:

  • Provide you with comfort – you are definitely not alone
  • Illustrate the business implications of these issues
  • Map out how to address these issues

From dealing with the highest inflation in decades, underinvestment, dealing with dud data, to being stuck in a paradigm of Transaction Processing, this webinar will prove to be an excellent investment for any shared services professional keen to move forward.


Rohitashwa Aggarwal
Partner, Everest Group
Amy Fong
Partner, Everest Group
Olav Maas
VP, Product Management, Basware
Sarah Fane
Head of Content, sharedserviceslink

5 Steps to Unlock Maximum Value from Cloud | Webinar

On-Demand Webinar

5 Steps to Unlock Maximum Value from Cloud

In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation. During that time, the definition of cloud value was never standardized across different stakeholder groups, and today many enterprises believe they are not realizing the expected value from cloud. This phenomenon has been exacerbated by the current macroeconomic environment, which has added further pressure on enterprises to justify all investments and maximize value.

In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment.

Our speakers will discuss:

  • How can you define value from cloud, and what are the key elements beyond cost?
  • What does value realization mean for different stakeholder groups?
  • How can enterprises align on one consistent definition of value?
  • What is the role of different market participants in helping enterprises realize value?
  • How relevant is cost optimization as a value lever in the current recessionary environment?
  • What are the pragmatic steps enterprises can take to maximize value realization?

Who should attend?

  • CIOs and CTOs
  • IT/BPO strategy heads
  • IT/BPO department heads
  • Heads of outsourcing
  • Procurement managers
  • Global sourcing managers
  • Vendor managers
  • Hyperscaler BU heads
  • Cloud and infrastructure heads
  • Solution leads
  • Cloud architects
Zachariah Chirayil
Practice Director
Ranjan Mukesh
Vice President
Singh Abhishek B

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