Category: Webinars

How Best-in-Class Organizations Manage Their Contingent Workforce | Webinar

60-minute webinar delivered live on Wednesday, February 12, 2020 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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As the contingent or “alternative” workforce becomes an increasingly critical component of the overall talent strategies for most global enterprises, stakeholders are finding it extremely challenging to effectively manage. Definition and classification, visibility into the mammoth spend, and balancing conflicting internal stakeholder priorities are among the most worrisome elements.

Based on our recent Contingent Workforce Management Pinnacle Model® analysis, our experts will answer:

  • Which contingent workforce management strategies and related practices result in the best business outcomes?
  • What roles are business and functional stakeholders playing in procuring and managing the contingent workforce?
  • How is technology empowering best-in-class organizations, or Pinnacle Enterprises®, to achieve superior results

Who should attend and why?
This session will help the following leaders evaluate and elevate their contingent workforce strategies:

  • Heads of procurement and sourcing, category managers
  • IT: CIOs, CTOs, BPO and talent management leads
  • HR: contingent labor/workforce management leads

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback. In addition, we’ll also provide details on how to take advantage of a special offer to be made during the live delivery.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Arkadev Basak
Vice President
Everest Group

Top Concerns in Talent Management for Shared Services: Lessons to Future-Proof Your Workforce | Webinar

60-minute webinar held on Tuesday, February 4, 2020 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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Changing expectations for how Global Business Centers deliver value and innovation, combined with the increasing adoption of intelligent automation technologies, are dramatically impacting the talent equation across shared services and outsourcing activities.

To address these challenges, this session will provide you with actionable insights on related topics, including:

  • Workforce planning for the future
  • Talent scarcity challenges and options
  • Getting more from the existing workforce

We will answer the following questions:

  • Why and how are talent needs evolving?
  • What are the options to address future talent needs?
  • How do you balance the talent demand-supply dynamics?
  • What are best-in-class organizations doing to cultivate a future-ready workforce?

Who should attend and why?
This webinar will provide leaders of Shared Services, Global In-house, and Global Business Centers with critical insight around current vs. future talent needs, how best to navigate shortages in skilled talent, and key takeaways from best-in-class talent management practices.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback. In addition, we’ll also provide details on how to take advantage of a special offer to be made during the live delivery.

Presenters
Eric Simonson
Managing Partner
Everest Group

Rohitashwa Aggarwal
Practice Director
Everest Group

Anti-Financial Crime Talent Imperatives in the Digital Age | Webinar

Attracting and retaining top anti-financial crime talent is turning out to be an uphill task for financial institutions. Due to heightened regulatory expectations, the increasing importance of compliance, and disruption by the digital revolution, the need to tap anti-financial crime talent is more than ever. At the same time, with the dawn of the digital era, the very definition of talent has changed Financial institutions don’t just need to attract and retain top talent, they also need a workforce that adds new skills to their repertoire and work collaboratively with other stakeholders.

Important themes covered in this webinar include:

  • The changing definition of talent
  • Bilingual talent and its importance in the digital world
  • Preparing for workforce disruption
  • Building a hybrid team where AI augments human intelligence

When

Thursday, 12 December, 2019 | 11:00 am ET

Where

Go to Webinar Recording

Presenters

Everest Group’s Manu Aggarwal will join Genpact’s Anandi Thyagarajan, and Jeffery Ingber to present the webinar.

2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme | Webinar

60-minute webinar held on Thursday, December 5, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

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Despite positive conditions such as historically high stock market, low unemployment, and high interest rates ― market uncertainty continues to heavily impact industry optimism.

Yet, the opportunity to win remains, and the stakes to capitalize on the right investments are higher than ever.

In this session, Everest Group’s Michel Janssen and Eric Simonson will present common sentiments as identified by you and your peers as part of our recent study on enterprise key issues as well as provide breakdowns around five market convictions. In addition, this session will cover:

  • Leading implications for enterprises engaged with service providers and key value propositions to consider for both insourcing and outsourcing
  • Potential enterprise adjustments around service provider portfolio consolidation, deal size, and value realization

Who should attend and why?
This session will offer results from our recent market survey on enterprise key issues, helping shed light on peer perspectives that reinforce or challenge current thinking as well as present new ideas for consideration.

The content is geared to senior executives:

  • Enterprises: Strategic Sourcing, Vendor Management, Contract Management, CPO
  • Shared Services / Global In-house Centers (GIC)
  • IT, Digital Transformation

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback. In addition, we’ll share details during the live session on how to request one of two special offers designed to help better shape your 2020 outlook and related strategy.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Eric Simonson
Managing Partner
Everest Group

The Shape of Things to Come: The Robot Augmented Office | Webinar

RPA technology is evolving and getting increasingly supercharged with artificial intelligence (AI). The combination of the two – intelligent automation with a smarter breed of robots – is set to change office work and the employee experience. In this webinar, Sarah Burnett, Executive VP and Distinguished Analyst at Everest Group, will discuss the shape of things to come, the office of the future, and the enabling technology that is already here.

Sarah will present her latest research and insights on:

  • RPA and AI technology trends
  • How technology can enhance the employee experience – a smart robot on every desktop
  • How intelligent automation can deliver the next office productivity revolution
  • How enterprises should prepare for the office of the future

When

Tuesday, November 26, 2019 | 2:00 p.m. ET

Where

Register for the webinar

Presenters

Sarah Burnett, Executive VP and Distinguished Analyst at Everest Group will be presenting this webinar.

 

Choosing the Right AIOps Platform for Digital Transformation | Webinar

Digital Transformation is now a business imperative at the C-suite level in most companies. Optimizing IT Operations with AI is fundamental to success in this transformational journey. In this Webinar, navigate the maze of AIOps offerings in the market and learn what you should look for.

  • Establishing the case for a platformized approach to AIOps adoption
  • State of the market, key adoption trends, & challenges
  • Features and characteristics of a true AIOps platform
  • What to look for in vendor solutions
  • Key considerations/ best practices for AIOps platform implementation

When

Thursday, 21 November, 2019 | 10.30 am – 11.30 am ET

Where

Register for the webinar

Presenters

Ashwin Venkatesan, Practice Director, Everest Group and Chandramouleswaran, Head & VP, Infrastructure Services, GAVS Technologies

Output-Based Pricing in Application Services: Adoption in the As-a-Service Economy | Webinar

60-minute webinar to be held on Thursday, October 17, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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Despite decades of outsourcing experience, pricing models continue to be input-based, leaving little to no incentive for the sourcing teams to change or for service providers to propose new options. As the inexorable march toward the as-a-service economy continues, the input-based model is increasingly less effective in some areas. An output-based services consumption model is better suited to the overall cloudification of the IT estate.

In this session, Everest Group’s Pricing Assurance team leaders will explore adoption of output-based models and offer insights on pitfalls to avoid if you’re considering this an approach. We’ll also introduce the different output-based benchmarks we see being contracted in IT application services.

Specifically, we’ll answer these questions:

  • What are the distinct advantages of output-based pricing?
  • What key metrics are being tracked across application services engagements?
  • Where do we see early adoption of output-based pricing, and how should we drive behavior toward more widespread adoption?
  • What are the typical guardrails enterprises should have in place?

Who should attend, and why?
Sourcing, procurement, and vendor management executives, pricing/commercial leads, sales leads, and solution/delivery heads who want to understand when and where adoption of output-based pricing is taking place as well as pitfalls avoid.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Abhishek Sharma
Partner, Pricing Assurance
Everest Group

Achint Arora
Practice Director, Pricing Assurance
Everest Group

Moderator
Michel Janssen
Chief Research Guru
Everest Group

Achieving Sourcing Innovation: Key Practices and Technologies Leveraged by Pinnacle Enterprises™ | Webinar

60-minute webinar held on Thursday, September 19, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

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The current trifecta of rapidly evolving business demands, technology-led disruption, and a focus on outcomes is raising the stakes for innovation and making it a vital competency. In this session, we will share our latest findings in sourcing innovation research, taken in partnership with SIG and SIGInnova, on how the best performers, Pinnacle Enterprises™, are modernizing their sourcing practices.

In this moderated discussion, Everest Group executives joined by SIG’s CEO and President, Dawn Tiura, will address the following:

  • What innovative procurement and sourcing practices are leading organizations adopting?
  • What capabilities are needed to drive successful innovation in procurement?
  • What innovative practices manage risks and deliver the best results?
  • How are technology innovations changing sourcing practices?

Who should attend, and why?
Enterprise and service provider procurement executives and leaders, sourcing and category management leaders, and vendor management leaders looking to understand the latest innovations in their field

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President
Everest Group

Dawn Tiura
CEO and President
Sourcing Industry Group (SIG)

Automating Unstructured Content Workflows with Intelligent Process Automation | Webinar

Everest Group’s Sarah Burnett, EVP & Distinguished Analyst will be discussing automating unstructured content workflows with Intelligent Process Automation on Indico’s webinar on Tuesday, September 10 from 1PM – 2PM EST.

Unstructured content makes up over 85% of enterprise content, yet less than 2% is currently leveraged with existing analytics or automation technologies. Critical processes from the front office to the back office rely on documents, forms, emails and text to drive the business. Traditional legacy approaches using rule engines, regular expressions, and OCR templating are too brittle and expensive, and can’t handle highly variable unstructured content that makes up most of these workflows.

Along with Sarah, Indico’s CEO Tom Wilde will discuss how Intelligent Process Automation offers enterprises the ability to classify, extract and contextually understand information from unstructured text-based data sources, such as emails, PDF documents and images, and feed the output into downstream applications or other processes.

Register for the webinar

Key Trends Shaping and Disrupting the Landscape of Global Services Locations | Webinar

60-minute webinar to be held on Wednesday, August 28, 2019 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST

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Multiple forces are driving unprecedented disruption of existing service delivery locations, including disruptive technologies, intensifying competition for talent, evolving customer preferences, pressure on growth and margins, and geopolitical and macroeconomic uncertainties. In the face of these challenges, enterprises are significantly transforming their service delivery organizations – a critical part of which is their delivery locations portfolio strategies.

During this interactive session, industry peers and Everest Group experts will cover top strategic trends shaping global delivery locations strategies. Attendees will also hear first-hand perspectives from senior industry practitioners on key likely disruptions (e.g., automation, platforms, agile) for service delivery portfolios expected in the next 2-3 years, and how they plan to tackle these challenges to ensure survival and sharpen competitive advantage.

In this 60-minute session, we’ll also address the following:

  • How have large enterprises reoriented their portfolio strategies more intentionally and used design principles to address challenges brought about by change? What have been their experiences, challenges, and lessons in this journey?
  • What disruptions are likely to impact locations portfolio strategies in the next 2-3 years, and how are enterprises planning to tackle them?

Who should attend, and why?
Executives looking to hear from industry peers and experts on ways to navigate new disruptions and plan an informed service delivery locations strategy.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Anurag Srivastava
Vice President
Everest Group

Parul Jain
Senior Analyst
Everest Group

Alexander Lysenko
Chief Operating Officer, Shared Services
ING

Mukul Gupta
Executive Director and Location Strategy Lead
JPMorgan Chase & Co.

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