Category: Webinars

The future of applications and their pivotal role in unlocking real value for your business

Join us for a webinar where Everest Group’s Yugal Joshi will take you on a deep dive into how future-ready applications can help transform customer-facing business and how leading enterprises are already unlocking value through them.

In this webinar, you’ll learn about:

» All the tenets of future-ready applications and key considerations to take when building these applications
» Calculated measures you can take to build future-ready applications and extract the tangible business benefits they can bring
» How the right applications partner can radically transform your business with improved operational excellence, smooth Agile model transition, reduced legacy complexity, increased digital readiness, and dynamic cloud and microservices
» How retail and media industries are rapidly leveraging future-ready applications for scaling their customer facing digital solutions
» How one of the world’s largest retailers delivered 24/7 seamless support and growth in online sales from 6% to 10% by modernizing their digital eCommerce platform

When

July 30th at 9 am ET/ 3 pm CET/ 6.30 pm IST

Learn more and register.

Hyper-automation Lending Framework to Build a Resilient Operating Model | Webinar

Everest Group’s Ronak Doshi and Kriti Gupta will join Aspire Systems’ Anand Subramaniam to discuss a framework for building a resilient and sustainable digital operating model for lending by leveraging hyper-automation.

As the lending market continues to grow, some traditional issues continue to plague the industry, such as legacy systems, siloed operations, ever-changing regulations and broken processes. These issues are leading to poor customer experiences and high operational costs. With a bigger emphasis on customer expectations than there ever has been, banks and financial institutions are shifting to a digital lending culture while trying to reduce loan processing time. The industry desperately needs an integrated automation approach to provide real business value and ensure scalability and resilience in operations. Join the webinar to learn more.

When

Wednesday, July 29, 12 PM ET

Where

Register here

Presenters

Ronak Doshi

Vice President

Everest Group

 

Kriti Gupta

Senior Analyst

Everest Group

 

Anand Subramaniam

Head of Artificial Intelligence

Aspire Systems

 

Insourcing: New Motives and Best Practices for Success | Webinar

60-minute webinar to be delivered live on Thursday, July 23, 2020 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Reserve my seat now

As they plan recoveries and fortify business continuity plans, many business leaders are seeking to rebalance their sourcing model with a heavy emphasis on insourcing. If you are among the companies planning this shift of service delivery from third parties to a shared services / global business services model, you will want to gain a deep understanding of the potential strategic and operational benefits, as well as the pitfalls.

Join us in this session to hear the range of considerations and best practices.

You’ll get answers to questions such as:

  • Why is insourcing on the rise?
  • What are the traditional and current triggers to insource?
  • What key factors should you use to determine if you should insource?
  • What are the potential strategic and operational benefits of insourcing?
  • How do you chart a successful insourcing journey?
  • What are lessons learned from similar companies as they undertook insourcing journeys?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Strategic sourcing leaders
  • Vendor management leaders
  • CPOs
  • Category managers
  • Sourcing managers
  • Shared services and global business services leaders

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters

Jimit Arora
Partner
Everest Group

Vivek Bhatia
Practice Director
Everest Group

H Karthik
Partner
Everest Group

6 Key Considerations to Future-Proof Your Outsourcing Portfolio | Webinar

60-minute webinar delivered live on Thursday, July 16, 2020

Download and view the presentation

With the impact of COVID-19 still threatening the economy, business leaders are facing pressure from every direction. An increase in long-term Work From Home (WFH) roles, the need for a business continuity plan (BCP) that is resilient across locations, the urgency of automation, and mounting cost pressures are enough to keep us tense and questioning our next move.

Everything is on the table – reevaluating your outsourcing portfolio and location strategy – to ensure the business is ready to withstand the future.

Join us to hear answers to questions such as:

  • What options should you consider as part of your outsourcing locations strategy and provider portfolio considering the shifting environment?
  • What strategic decisions should you make to move forward right now and over the longer term?
  • How are service providers and your peers tackling the challenges of long-term WFH?

Who should attend?

  • Strategic Sourcing leaders
  • Vendor management leaders / Vendor Management Officers
  • CPOs
  • Category Managers
  • Sourcing Managers

Presenters
Jimit Arora
Partner
Everest Group

Amy Fong
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Automation + Conversational AI | Webinar

Everest Group CEO Peter Bendor-Samuel will join IPSoft’s webinar to discuss how enterprises are reinvigorating their customer service, especially within the context of the post- COVID-19 next normal. They’ll discuss how companies can leverage enterprise automation and conversational AI together to augment customer care.

When

Thursday, July 16, AM EST

Where

Watch the replay

Presenters

Peter Bendor-Samuel
CEO
Everest Group

Mickey Davis
Global Vice President, Digital Workplace Services
Unisys

Jonathan Crane
Chief Commercial Officer
IPsoft

Resetting to the Next Normal for Retail & CPG GBS | Virtual Roundtable

90-minute virtual roundtable on Thursday, July 09, 2020, 10:00 a.m. – 11:30 a.m. ET

Request to Attend

The COVID-19 outbreak has been a double whammy for the retail and CPG industry, shrinking demand and disrupting the supply chain. It has also exposed gaps in most GBS centers’ operating models, including BCP preparedness risks, lack of robust governance metrics, and productivity tracking challenges. At the same time, the crisis has presented an opportunity for GBS programs to elevate the nature of the support they provide to the enterprise.

In this interactive session, the group will discuss how GBS practitioners in the retail and CPG verticals are approaching operating model changes, including work-from-home strategies, automation initiatives, sourcing model changes as they step into the next normal.

Who should attend

Global Business Services leaders from the retail and CPG industries

What will you learn

This session will enable participants to exchange thoughts on their experiences and best practices, discuss common issues, and develop ideas to help their organizations navigate through the crisis.

Virtual roundtable hosts

Bharath M

Practice Director

Sakshi Garg

Vice President

Virtual roundtable guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.

Request to Attend

Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy | Webinar

60-minute webinar delivered live on Tuesday, June 23, 2020

Download and view the presentation

The future is now for Work From Home (WFH). While WFH is not a new concept, COVID-19 has dramatically changed the way global leaders look at the need for, and benefits of, WFH. As a result, scaled WFH is inevitable in the global services industry, even after COVID-19-related restrictions ease.

In this webinar, we will share insights you can use in developing your global business services (GBS) WFH strategy including:

  • Convictions on the future state of WFH adoption
  • Business case for scaled WFH adoption
  • Best practices for integrating WFH into delivery models

You’ll get answers to questions such as:

  • What is the business case for scaled WFH in a post-COVID-19 world?
  • How do you determine the scale and scope of work for WFH adoption?
  • What are the key elements of integrating WFH into the GBS delivery model?
  • What talent and operating model changes are needed to build a remote workforce for the future in GBS?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Global Business Services / Shared Services Center / Global In-house Center Executives
  • IT Executives
  • Strategic Outsourcing and Vendor Management Executives
  • Service Provider Executives

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live presentation) containing the link to the slides and on-demand playback.

Presenters
Rohitashwa Aggarwal
Practice Director
Everest Group

Shirley Hung
Vice President
Everest Group

Eric Simonson
Managing Partner
Everest Group

How to Flatten Your Cost Curve and Ramp Up Operational Agility | Webinar

60-minute webinar delivered live on Thursday, June 18, 2020

Download and view the presentation

While the COVID-19 crisis has been brutal for all businesses, the efforts to reopen demand you shift your attention to mapping out your business recovery journey. Valuable lessons have been learned, vulnerabilities have been exposed, and norms have shifted.

In this webinar, we will discuss the business opportunities the crisis presents and outline a roadmap of critical issues to consider for both the short-term and the next 12 to 18 months.

You’ll get answers to questions such as:

  • Why shifts in IT and business process services are required to efficiently support business operations at scale, flatten your cost curve, increase operational agility, and ensure business resilience?
  • What steps can lead to a positive financial impact in 2020?
  • What factors should your recovery roadmap include to ensure you thrive through the remainder of the COVID-19 crisis and beyond?

Who should attend and why?

  • CIOs, CTOs
  • CMOs
  • CFOs
  • IT/BPO Strategy Heads
  • Heads of Outsourcing, IT/BPO Department Heads
  • Vendor Management Executives

Presenters
Cecilia Edwards
Partner
Everest Group

Michael Hedegard
Partner
Everest Group

Rise Above the Pandemic With an Automation-First BPO Strategy | Webinar

Only a small percentage of enterprise call-centers use Robotic Process Automation or Intelligent Virtual Agents at scale in the front or back office. Everest Group’s Skand Bhargava join Jacada’s Scott Merritt, Global Head of Automation, to discuss how the current pandemic will change the way organizations will engage with BPO partners. Key learnings you can expect include:

  • How BPO partners can innovate to help solve contact-center pain points
  • How BPOs can leverage automation to drive seamless customer interactions, potentially eliminating the need for live assistance or back-office follow-ups.
  • How Intelligent Virtual Agents can add a layer of intelligence to existing RPA bots, creating a new zone of excellence.
  • How leading BPOs successfully monetize the value they create through intelligent automation.

Who Should Attend

  • Customer Operations, Contact Centers & Customer Service Pros
  • Customer Experience Strategy & Execution Pros
  • COOs, CIOs, CTOs and Digital Transformation Pros
  • BPOs, Vendor Management Pros

When

June 16, 2020; 11:00 AM EST

Presenters

Skand Bhargava

Vice President

Everest Group

 

Scott Merritt

Global Head of Automation

Jacada

 

Navigating the Opportunity: From Business Resilience to Sustainable Growth | Virtual Roundtable

Reserve my seat now

Everest Group’s Ronak Doshi will moderate a virtual panel discussion hosted by Capgemini. The virtual panel discussion will provide valuable insights into how businesses are learning to reimagine their business models and beliefs about the most productive organizational design.

Among the panelists joining the conversation will be Deepak B. Phatak, Professor Emeritus, IIT Bombay; Samrat Das, COO, PNB MetLife; Srinivas Jain, Executive Director, Strategy and Global Business Development, SBI Mutual Fund; Pradeep Khurana, CIO, SBI Cards, Manoj Menon, Head of Research, ICICI Securities; and Vishal Dixit, Managing Director & India Head Financial Services Capgemini India.

In this roundtable, moderated by Ronak, the panelists will discuss:

• Industry’s swift response to the disruption; new normal parameters that will stick permanently

• Pressing need for financial services firms to rapidly ride their digital journeys; the need to redesign customer experience

• Transaction agnostic revenue options across the existing customer as well as the partner and supplier ecosystem

• Workforce transformation strategies to drive employee productivity and experience

Reserve my seat now

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