Category: Webinars

Unleashing the Power of XLAs for True Employee Delight | Webinar

On-demand Webinar

Unleashing the power of XLAs for true employee delight

Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.

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Udit Singh
Practice Director, Information Technology Services, Everest Group
Mike McDaniel
President, Modern Workplace, DXC Technology
Brad Anderson
President, Products, UX, and Engineering, Qualtrics
Helio Mosquim
North Region Technology Director, Vale

Redefining the Finance Function with Intelligent Automation | Webinar

Webinar

Redefining the Finance Function with Intelligent Automation | Webinar

November 9, 2023

Everest Group’s Vignesh Kannan, Vice President, Business Process Services, will join QX Global Group’s Chuy Michel, Head of Intelligent Automation, and Esteban Carril, Managing Director, Latin America, for a powerful session on Redefining the Finance Function with Intelligent Automation.

Key discussion points:

  • The importance of building a resilient finance operating model.
  • The role of generative AI, predictive analytics, and digitalization on your future operations.
  • Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions.
  • From “Back-Office” to “One-Office” – proactively moving up the value chain to support enterprise-wide decision making.
 

Watch Now

 
Chuy Michel
Head of Intelligent Automation, QX Global Group
Esteban Carril
Managing Director, Latin America

Futureproofing Talent Acquisition in an Era of Change | Webinar

Webinar

Futureproofing Talent Acquisition in an Era of Change

November 9, 2023
9:00 AM PT | 12 PM ET

Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss: 

  • Talent Acquisition approaches
  • How to futureproof talent acquisition strategy
  • Best practices to operationalize next generation talent acquisition
  • Considerations and implications of talent acquisition strategy

Register

Arkadev Basak
Partner, Everest Group
Marcia Hagood
Vice President, DZConneX
Jason Bouchard
Vice President of Business Development, DZConneX
Jeff Mulligan
VP, Talent Acquisition Enablement, TIAA

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

  • How has outsourcing services demand evolved in 2023?
  • What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
  • What is the outlook for pricing?

Who should attend?

  • CIOs, CTOs, CDOs 
  • Pricing and solutioning leaders
  • IT heads and executives
  • BPO department leaders
  • IT and BPO outsourcing contract managers
Gehani Rahul
Partner and Co-head of Pricing Assurance
Pant Rohan 01
Practice Director
Sharma Abhishek 1
Partner and Co-head of Pricing Assurance
Sinha Nirati
Practice Director

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge | Webinar

ON-DEMAND WEBINAR

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge

Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability.

Watch this webinar as our expert analysts discuss trends likely to shape the talent market in 2024. The speakers will answer critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success.

What questions did the webinar answer for the participants?

  • Which demand segments will likely continue to face talent challenges in 2024, and how will the challenges impact organizations’ growth and innovation?
  • How is generative AI likely to shape the dynamics of talent demand and supply in 2024?
  • What roadmap should organizations follow to stay competitive and harness the latest tools and technologies to future-proof talent strategies?

Who should attend?

  • CIOs and CTOs
  • IT heads
  • Technical leaders
  • Technical recruiters
  • HR partners at tech firms
Bade Mihir
Senior Analyst
Khan Aamir Ashraf
Senior Analyst

Outsourcing Pricing and Commercial Trends of 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |
11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

  • How has pricing for outsourced services evolved in the first half of 2023?
  • How are these trends expected to play out till the end of the year?
  • How can enterprises use these to inform their ongoing planning?

Who Should Attend:

  • GBS leaders
  • Category Leaders
  • Strategic Sourcing Leaders
  • CIO, IT/BPO Strategy Heads
  • Procurement Managers
  • Vendor Management Leads
Sharma Abhishek 1
Abhishek Sharma
Partner, Pricing Assurance Everest Group
M Bharath
Bharath M
Vice President, Global Sourcing Everest Group
Kumar Santhosh
Kumar Santhosh

Untangling the Risks of Generative AI: Solutions to Your Safety Concerns | Webinar

ON-DEMAND WEBINAR

Untangling the Risks of Generative AI: Solutions to Your Safety Concerns

There is an increasing urgency among enterprises to explore the potential benefits of generative AI and leverage it to stay ahead of the curve. However, with all its promises, enterprises and providers must be wary of the pitfalls that can hinder its scaled adoption.

By addressing the risks and challenges head-on, enterprises can access the possibilities of generative AI, while service and technology providers can ensure their solutions are ethical, safe, and responsible.

Watch this webinar as our analysts uncover the critical risks and safety considerations surrounding generative AI. They will also explore generative AI business implications and present potential solutions. 


What questions has the webinar answered for the participants?

  • What are the key risks or safety considerations related to generative AI?
  • What are the implications of these risks for enterprises? 
  • What are the best practices or potential solutions to overcome generative AI risks?

 Who should attend?

  • Global enterprises 
  • CIOs, CTOs, CDOs, Chief AI officer (CAIO)
  • IT managers
  • Technology directors
  • Data & analytics heads
  • ITS/BPS strategy heads
  • Senior AI executives
  • Service providers
  • Technology providers
Practice Director
Vice President
Senior Analyst

The Global Brands’ Essential Guide to Navigating CX Delivery | Webinar

Webinar

The global brands' essential guide to navigating CX delivery

October 17, 2023
8:00 AM PT | 10 AM ETT

Join this expert panel featuring Everest Group Partner and CX expert, David Rickard, to discover how multi-regional and global brands can grow and deliver game-changing customer experiences.

Register

They will discuss:

  • The market landscape driving global CX strategy
  • Where to focus in the customer journey to achieve excellent CX
  • How brands can benefit from a global CX partner
David Rickard
Partner, Everest Group
Nora Boros
Chief Global Sales Officer, Webhelp

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change | Webinar

ON-DEMAND WEBINAR

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change

As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.

Objectives and Key Results (OKRs) are a dynamic framework that offers a fresh perspective on delivering impactful metrics.

Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology.

What questions does the webinar answer for the participants?

  • What are OKRs?
  • How do they differ from and/or complement more traditional KPIs and SLAs?
  • Why use OKRs for sustainability specifically?

Who should attend?

  • Sustainability tech lead
  • Head of sustainability services
  • Head of net zero transformation portfolio
  • Head of decarbonization
  • Head of diversity, equity, inclusion, and belonging (DEIB)
  • Head of accessibility & digital inclusion
  • Principal sustainability advisor
  • Climate change & sustainability director
  • Head sustainability products and platform
  • Head of green tech
Doshi Ronak
Partner
Singh Prateek
Practice Director
Soni Rita B
Principal Analyst

The Evolved Trust and Safety Industry and What to Expect Next | Webinar

ON-DEMAND WEBINAR

The Evolved Trust and Safety Industry and What to Expect Next

Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.

Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.

What questions does the webinar answer for the participants?

  • What is the current state of the T&S outsourcing market?
  • What are the emerging trends and industry dynamics shaping the T&S outsourcing market?
  • What are the key sourcing considerations for enterprises in the current market scenario?

Who should attend?

  • CEOs, CCOs, CIOs, CTOs
  • Head of trust and safety/content moderation
  • Head of outsourcing
  • Global sourcing managers
  • Procurement heads
  • Vendor managers
  • BPO leaders
  • Senior sales and marketing executives
Practice Director

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