Category: Webinars

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge | Webinar

ON-DEMAND WEBINAR

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge

Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability.

Watch this webinar as our expert analysts discuss trends likely to shape the talent market in 2024. The speakers will answer critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success.

What questions did the webinar answer for the participants?

  • Which demand segments will likely continue to face talent challenges in 2024, and how will the challenges impact organizations’ growth and innovation?
  • How is generative AI likely to shape the dynamics of talent demand and supply in 2024?
  • What roadmap should organizations follow to stay competitive and harness the latest tools and technologies to future-proof talent strategies?

Who should attend?

  • CIOs and CTOs
  • IT heads
  • Technical leaders
  • Technical recruiters
  • HR partners at tech firms
Bade Mihir
Senior Analyst
Khan Aamir Ashraf
Senior Analyst

Outsourcing Pricing and Commercial Trends of 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |
11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

  • How has pricing for outsourced services evolved in the first half of 2023?
  • How are these trends expected to play out till the end of the year?
  • How can enterprises use these to inform their ongoing planning?

Who Should Attend:

  • GBS leaders
  • Category Leaders
  • Strategic Sourcing Leaders
  • CIO, IT/BPO Strategy Heads
  • Procurement Managers
  • Vendor Management Leads
Sharma Abhishek 1
Abhishek Sharma
Partner, Pricing Assurance Everest Group
M Bharath
Bharath M
Vice President, Global Sourcing Everest Group
Kumar Santhosh
Kumar Santhosh

Untangling the Risks of Generative AI: Solutions to Your Safety Concerns | Webinar

ON-DEMAND WEBINAR

Untangling the Risks of Generative AI: Solutions to Your Safety Concerns

There is an increasing urgency among enterprises to explore the potential benefits of generative AI and leverage it to stay ahead of the curve. However, with all its promises, enterprises and providers must be wary of the pitfalls that can hinder its scaled adoption.

By addressing the risks and challenges head-on, enterprises can access the possibilities of generative AI, while service and technology providers can ensure their solutions are ethical, safe, and responsible.

Watch this webinar as our analysts uncover the critical risks and safety considerations surrounding generative AI. They will also explore generative AI business implications and present potential solutions. 


What questions has the webinar answered for the participants?

  • What are the key risks or safety considerations related to generative AI?
  • What are the implications of these risks for enterprises? 
  • What are the best practices or potential solutions to overcome generative AI risks?

 Who should attend?

  • Global enterprises 
  • CIOs, CTOs, CDOs, Chief AI officer (CAIO)
  • IT managers
  • Technology directors
  • Data & analytics heads
  • ITS/BPS strategy heads
  • Senior AI executives
  • Service providers
  • Technology providers
Practice Director
Vice President
Senior Analyst

The Global Brands’ Essential Guide to Navigating CX Delivery | Webinar

Webinar

The global brands' essential guide to navigating CX delivery

October 17, 2023
8:00 AM PT | 10 AM ETT

Join this expert panel featuring Everest Group Partner and CX expert, David Rickard, to discover how multi-regional and global brands can grow and deliver game-changing customer experiences.

Register

They will discuss:

  • The market landscape driving global CX strategy
  • Where to focus in the customer journey to achieve excellent CX
  • How brands can benefit from a global CX partner
David Rickard
Partner, Everest Group
Nora Boros
Chief Global Sales Officer, Webhelp

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change | Webinar

ON-DEMAND WEBINAR

Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change

As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.

Objectives and Key Results (OKRs) are a dynamic framework that offers a fresh perspective on delivering impactful metrics.

Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology.

What questions does the webinar answer for the participants?

  • What are OKRs?
  • How do they differ from and/or complement more traditional KPIs and SLAs?
  • Why use OKRs for sustainability specifically?

Who should attend?

  • Sustainability tech lead
  • Head of sustainability services
  • Head of net zero transformation portfolio
  • Head of decarbonization
  • Head of diversity, equity, inclusion, and belonging (DEIB)
  • Head of accessibility & digital inclusion
  • Principal sustainability advisor
  • Climate change & sustainability director
  • Head sustainability products and platform
  • Head of green tech
Doshi Ronak
Partner
Singh Prateek
Practice Director
Soni Rita B
Principal Analyst

The Evolved Trust and Safety Industry and What to Expect Next | Webinar

ON-DEMAND WEBINAR

The Evolved Trust and Safety Industry and What to Expect Next

Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.

Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.

What questions does the webinar answer for the participants?

  • What is the current state of the T&S outsourcing market?
  • What are the emerging trends and industry dynamics shaping the T&S outsourcing market?
  • What are the key sourcing considerations for enterprises in the current market scenario?

Who should attend?

  • CEOs, CCOs, CIOs, CTOs
  • Head of trust and safety/content moderation
  • Head of outsourcing
  • Global sourcing managers
  • Procurement heads
  • Vendor managers
  • BPO leaders
  • Senior sales and marketing executives
Practice Director

Planning for 2024? What Service Provider Executives Should Know | Webinar

on-demand webinar

Planning for 2024? What Service Provider Executives Should Know

As we approach the end of 2023, a year where uncertainty continued unabated, companies are beginning to think about annual planning, which for many, kicks off months before the year ends. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand.

Watch this on-demand webinar to hear key analyst perspectives on the nature of the services market, what service providers may expect in the upcoming year, and how they can plan ahead.

What questions will the on-demand webinar answer for the participants?

  • What is the nature of the services market, and what can we expect going into 2024?
  • How will demand for services evolve in the new year?
  • How should service provider executives think about planning in this environment of prolonged uncertainty?

Who should attend?

  • Executives, senior management, and business leaders in service provider organizations
Hung Shirley
Partner
Mittal Nitish
Partner
Vaid Akshat
Partner

How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

on-demand webinar

How Enterprises Can Leverage Provider Support to Maximize GIC Potential

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks.

Watch this on-demand webinar as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

In addition, the speakers will discuss the evolving approach of providers to the GIC market and present methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result.

What questions will the on-demand webinar answer for the participants?

  • How did the global sourcing market evolve in H1 2023?
  • How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out?
  • What capabilities are service providers building to focus on the GIC segment?

Who should attend?

  • Senior leadership (CEOs and CXOs) of enterprises
  • In-house centers/GICs/shared service centers leadership
  • Global sourcing managers
  • GBS and SOVM professionals
  • Senior leadership
  • Strategy teams of providers
  • Sales teams for providers
  • Business unit leaders leading the GIC segment in providers
Practice Director
Senior Analyst
Vice President

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

ON-DEMAND WEBINAR

Navigating the European CXM Outsourcing Market: Trends and Insights

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

  • What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
  • What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders
Aishwarya Barjatya
Anubhav Das
David Rickard

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar

Webinar

Gamification: Unleashing the full potential of your contact center agents

September 14, 2023
12:00 PM EST | 9:00 PM ISTST

Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.  

Register

The panel will discuss: 

  • How gamification works 
  • How gamification benefits contact centers 
  • The key aspects of a gamified experience ecosystem 
  • The path to successful implementation and how to overcome challeneges 
  • The future of gamification in CXM

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