Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.
Everest Group’s Vignesh Kannan, Vice President, Business Process Services, will join QX Global Group’s Chuy Michel, Head of Intelligent Automation, and Esteban Carril, Managing Director, Latin America, for a powerful session on Redefining the Finance Function with Intelligent Automation.
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Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss:
The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.
Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.
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Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability.
Watch this webinar as our expert analysts discuss trends likely to shape the talent market in 2024. The speakers will answer critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success.
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Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.
The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.
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There is an increasing urgency among enterprises to explore the potential benefits of generative AI and leverage it to stay ahead of the curve. However, with all its promises, enterprises and providers must be wary of the pitfalls that can hinder its scaled adoption.
By addressing the risks and challenges head-on, enterprises can access the possibilities of generative AI, while service and technology providers can ensure their solutions are ethical, safe, and responsible.
Watch this webinar as our analysts uncover the critical risks and safety considerations surrounding generative AI. They will also explore generative AI business implications and present potential solutions.
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Join this expert panel featuring Everest Group Partner and CX expert, David Rickard, to discover how multi-regional and global brands can grow and deliver game-changing customer experiences.
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As enterprises become more sustainability-driven, traditional approaches to measuring success, such as Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), are no longer practical methods for determining objectives and measurable outcomes for pressing sustainability issues – like climate change and inequity.
Objectives and Key Results (OKRs) are a dynamic framework that offers a fresh perspective on delivering impactful metrics.
Watch as our sustainability experts discuss how enterprises can leverage OKRs for their sustainability initiatives and transition from the conventional KPI and SLA approaches to an OKR-driven methodology.
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Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. However, economic conditions and the advent of new technology have significantly disrupted the T&S market – presenting the potential to enhance and transform current T&S services.
Watch this webinar as our experts discuss the latest developments, emerging themes, and enterprise sourcing considerations in T&S in 2023 and what we can expect in the coming years.
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