Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

February 15, 2024

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

What are the key issues that businesses are anticipating in 2024
How will issues specifically impact EMEA?
What are some of the strategies businesses can leverage?

Who should attend?

C-level executives in EMEA
Service and technology providers in EMEA

Rohitashwa Aggarwal

Partner

Bhanushee Malhotra

Practice Director

Nitish Mittal

Partner

Ricky Sundrani

Partner

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

February 13, 2024

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

WATCH THE WEBINAR ON-DEMAND

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2024?
How can GBS organizations drive closer alignment with business and the broader enterprise?
What capabilities will become crucial as part of evolution?

Who should attend?

GBS leaders
Enterprise executives
COOs
GCC leaders
IT/BPO department heads
Global sourcing mangers
GBS / Shared services center heads
Global services leaders
Locations heads

Add Your Heading Text Here

Piyush Dubey

Practice Director

Bharath M

Vice President

Meghna Thomas

Senior Analyst

The Generative AI Advantage in Enterprise CXM Operations | Webinar

February 6, 2024

on-demand webinar

The Generative AI Advantage in Enterprise CXM Operations

WATCH THE WEBINAR ON-DEMAND

Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. As businesses strive to stay competitive and adapt to changing market dynamics, they are increasingly exploring its power to deliver personalized customer experiences.

In this webinar, our analysts discussed how enterprises are looking at generative AI-based solutions adoption to improve CX and contact center operations, the business impact of generative AI, and what we’ve learned about this revolutionary technology that can drive future growth.

What questions has this webinar answered for the participants?

What are the key areas in which generative AI is being deployed for CX services?
How positive are enterprises about generative AI implementation, and how are they going about it?
How do we expect generative AI-based solutions in CX to mature?

Who should attend?

CXOs (CEO, CCO, CIO, CTO)
CXM strategy/global heads
CXM outsourcing heads
CXM strategy heads
Customer service heads
CXM service delivery heads
Supplier and vendor managers

Chhandak Biswas

Practice Director

David Rickard

Partner

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

January 30, 2024

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

WATCH THE WEBINAR ON-DEMAND

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
How can enterprises drive more savings from their outsourcing contracts?
How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend?

Global enterprises
CIOs, CTOs
Supplier and vendor managers
Technology directors, IT managers
ITS/BPS strategy heads
Service providers
Technology providers

Rahul Gehani

Partner

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Kunal Verma

Vice President

The Generative AI Odyssey: A Year in Review and What’s Ahead in 2024 | Webinar

January 23, 2024

on-demand webinar

The Generative AI Odyssey: A Year in Review and What's Ahead in 2024

WATCH THE WEBINAR ON-DEMAND

In 2023, we witnessed massive investments in generative AI, with the majority coming from the supply side. Despite the initial fervor ignited by ChatGPT, the anticipated surge in enterprise adoption is yet to come. One factor contributing to this delay is the need for real-world implementation examples to make adoption more realistic and attainable.

In this webinar, our expert analysts explored the hype vs. reality of generative AI, showcased actual production-level use cases, addressed challenges head-on, and provided a glimpse into the future of this transformative technology as we move into 2024.

What questions has the webinar answered for the participants?

Beyond the hype, what does real generative AI adoption look like in enterprises?
What are the key technology trends shaping the generative AI market?
What will be the future themes across generative AI in 2024?

Who should attend?

Global enterprises
CIOs, CTOs, CDOs, Chief AI Officers (CAIO)
Technology directors, IT managers
Data & Analytics heads
ITS/BPS strategy heads
Senior AI executives
Service providers
Technology providers

Priya Bhalla

Practice Director

Vishal Gupta

Vice President

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact | Webinar

January 11, 2024

ON-DEMAND WEBINAR

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact

WATCH THE WEBINAR ON-DEMAND

Strategic analyst relations (AR) teams are identifying focus areas and building their team’s plans for the upcoming year. One key priority is to align their 2024 AR strategy with their organization’s business objectives. The guiding “north star” is to create impact for internal stakeholders in terms of competitiveness and preparedness.

In this on-demand webinar, our expert analysts first revealed market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. Based on those findings, our speakers discussed recommendations and actionable steps intended to help AR teams position themselves as enablers for their organization to navigate market dynamics and the realities stakeholders will face in the coming year.

What questions has the on-demand webinar answered for the participants?

What are Everest Group’s key predictions for the technology and global services markets for 2024?
How can AR teams position to support their internal stakeholders given the market conditions expected for 2024?
What specific plans and preparations should AR teams undertake to maximize their ability to move the needle on the various goals across teams (sales, marketing, lines of business, etc.) in their organization?

AR professionals should attend from:

IT service providers
Technology providers
BPS providers
Engineering services providers
Consulting service providers

Katrina Menzigian

Vice President

Alisha Mittal

Vice President

Rajesh Ranjan

Partner

Generative AI’s Role in Modern Procurement: Use Cases and Impact | Webinar

December 5, 2023

ON-DEMAND WEBINAR

Generative AI's Role in Modern Procurement: Use Cases and Impact

WATCH THE WEBINAR ON-DEMAND

In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive.

Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage.

Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential.

What questions has the webinar answered for the participants?

What is the impact of generative AI across the source to pay value chain?
What business challenges can generative AI solve for procurement organizations?
Who are the technology providers in the generative AI space that organizations can work with?
How are organizations using AI in procurement?
What are the adoption trends of generative AI in procurement?
What are the risks, challenges, and barriers to generative AI adoption?

Who should attend?

CPOs
Category managers
Indirect sourcing leaders
Supplier management leaders
Strategic sourcing leaders
CIOs, CTOs
Procurement technology providers

Amy Fong

Partner

Amit Lad

Senior Analyst

Bhanushee Malhotra

Practice Director

Masterclass in Managing Your Locations Portfolio and Workforce Strategies | Webinar

August 17, 2023

ON-DEMAND WEBINAR

Masterclass in Managing Your Locations Portfolio and Workforce Strategies

Access the on-demand webinar, delivered live on August 17, 2023.

Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape?

Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies.

Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns.

What questions will the on-demand webinar answer for the participants?

What are the hottest global sourcing locations trends of early 2023?
What are the different models for managing your locations portfolio?
What are the key challenges and best practices for optimizing locations portfolio and workforce strategy?
Which crucial aspects are often overlooked when managing locations and workforce strategy?
What is the ultimate checklist when evaluating a new location?
How can you proactively and programmatically gauge the health of your locations portfolio?

Who should attend?

Workforce strategy heads
Workforce planning heads
Location strategy heads
GBS strategy heads
Delivery heads
CHROs
HR heads
Sourcing and vendor management teams
Global sourcing heads

Sakshi Garg

Vice President

Parul Jain

Vice President

Sumit Kumar

Practice Director

Gunjan Mundra

Senior Analyst

Disruption and Uncertainty: Today’s CFO Agenda | Webinar

August 1, 2023

ON-DEMAND Webinar

Disruption and Uncertainty: Today’s CFO Agenda

Access the on-demand webinar, which was delivered on Tuesday, August 1, 2023.

As we continue to experience economic uncertainty, CFOs and the finance function in particular face a multitude of challenges, including pricing and cost pressures, shifting customer demand, threats to existing business models, and the ongoing shortage of key talent.

Watch this on-demand webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. Participants will gain insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey.

What questions will the on-demand webinar answer for the participants?

What are the key challenges organizations are facing in the current environment?
What are the crucial steps taken by organizations to navigate the challenges?
What is shaping F&A transformation today?
Which F&A transformation approaches should enterprises follow?
Which F&A areas are driving investments?
What is the expected role of third-party service providers / shared services in supporting businesses?

Who should attend?

CFOs
Finance heads
SVPs, EVPs, VPs, AVPs, and directors of finance
Controllers
BPO strategy heads
Heads of outsourcing

Shirley Hung

Partner

Vignesh Kannan

Vice President

Abhishek Singh

Practice Director

The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition | Webinar

July 6, 2023

On-demand Webinar

The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition

Access the on-demand webinar, delivered live on July 6, 2023.

Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent. The demand for tech talent continues to overwhelm the available supply despite recent layoffs, and this trend is expected to persist over the next few years.

Everest Group is excited to share findings on this crucial topic from the second edition of the Top Employers for Tech Talent™ report, analyzing the brand perception of 300+ organizations across India, the US, and the UK.

Watch this on-demand webinar to hear our experts and the top-ranked employers of tech talent discuss how organizations can differentiate themselves by creating a strong brand perception, ways to attract and retain top tech talent, and how to better understand evolving employee needs.

The on-demand webinar presents a unique opportunity to develop a top employer brand perspective amidst economic slowdown and ongoing layoffs.

What questions does the on-demand webinar answer for the participants?

Who are the top employers of tech talent across India, the US, and the UK?
How have employee expectations changed over the last year?
What makes the best employers stand out?

Who should attend?

GBS site leaders
GBS strategy leaders
Heads of human resources
Talent acquisition heads
Talent strategy heads

Jimit Arora

Partner

Everest Group

Mihir Bade

Senior Analyst

Everest Group

Brandi Khoury

Vice President Human Resources Global Talent Acquisition – Technical

Shell

Shweta Mohanty

Vice President, Head – Head of HR

SAP, India

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Tag: OnDemand