Sustainability in the New Year: Follow Through on Resolutions for People and the Planet | Webinar

February 7, 2023

ON-DEMAND WEBINAR

Sustainability in the New Year: Follow Through on Resolutions for People and the Planet

Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the top sustainability approaches and roadblocks.

Join this webinar as we deliver the survey results along with strategies and ESG best practices that incentivize and grow sustainability within the organization.

Our speakers will also introduce Everest Group’s emerging philosophy for sustainability, which helps organizations remain aware of current conversations, opportunities, competitive advantages, and strategic decision-making.

Our speakers will discuss:

The newest trends for 2023 on sustainability
Sustainability planning challenges and how to address them
Our philosophy for sustainability and how organizations can embrace the business benefits and opportunities

Who should attend?

Chief sustainability officers
Chief diversity officers
Responsible supply chain leaders
Sustainable supply chain leaders
Actually everyone! ESG cuts across every function

Eric Simonson

Managing Partner

Rita N. Soni

Principal Analyst, Impact Sourcing and Sustainability

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share | Webinar

January 31, 2023

ON-DEMAND Webinar

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share

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The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and growth pockets in the technology services market.

Within technology services, this webinar will deep dive into the top five demand themes – data and AI, cloud, experience, platforms, and security – driving growth for IT service providers in 2023.

We will answer the following questions in this webinar:

What are the unique themes driving enterprise consumption in cloud, data and AI, platforms, security, and interactive services, respectively?
What are the prominent themes that will drive service provider growth?
What should service providers do to gain higher wallet share?

Who should attend?

CIOs and CTOs
IT service provider executives
IT growth leaders
IT functional leaders
Technology leaders

Abhishek Singh

Partner

Vishal Gupta

Vice President

Nisha Krishan

Practice Director

Deepti Sekhri

Senior Analyst

Sangamesh Kadagad

Senior Analyst

Driving Outsourcing Maturity: The Answer to Economic Uncertainty | Webinar

January 19, 2023

On-Demand Webinar

Driving Outsourcing Maturity: The Answer to Economic Uncertainty

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Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.

Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.

In this webinar, our experts will discuss how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.

What questions will our experts cover?

How does economic recession impact the BPS industry?
Will the impact of this potential recession be different from previous ones?
How does outsourcing help organizations weather economic uncertainties and periods of recession?
What benefits can organizations capture by driving increased outsourcing maturity?

Who should attend?

Enterprise heads/leaders
GBS/SSO leaders
Vendor managers
Global sourcing managers
Head of outsourcing
Transformation leaders

Shirley Hung

Partner

Rajesh Ranjan

Partner

Prateek Singh

Practice Director

Key Themes to Help Analyst Relations Teams Navigate 2023 | An AR-professional Exclusive Webinar

January 12, 2023

On-Demand Webinar

Key Themes to Help Analyst Relations Teams Navigate 2023 | An AR-professional Exclusive Webinar

Access the on-demand webinar, delivered live on January 12, 2023.

Analyst relations (AR) professionals play an essential role in developing their organization’s agenda around strategic planning and marketing initiatives for 2023. With economic uncertainty ahead, AR teams can help their organizations stay ahead of the curve and ultimately drive new business.

This webinar will prepare AR professionals to influence the thinking of their internal stakeholders on the key trends, dynamics, and likely scenarios to expect in the coming year.

Our speakers will discuss expectations for 2023, including:

What should AR professionals focus on as they plan their team’s agendas for 2023?
How can AR professionals align with the evolving market dynamics faced by their internal stakeholders

This is an AR-professional exclusive webinar. AR professionals should attend from:

IT service providers
Technology providers
BPS providers
Engineering services providers

Manu Aggarwal

Partner

Katrina Menzigian

Vice President, Analyst Relations Engagement

Abhishek Singh

Partner

How to Accelerate Through Economic Disruption: Strategies for the UK&I and European Markets | Webinar

December 6, 2022

ON-DEMAND WEBINAR

How to Accelerate Through Economic Disruption: Strategies for the UK&I and European Markets

The global macroeconomic environment has experienced considerable ups and downs. Europe and the UK&I (UK and Ireland), in particular, are facing the trifecta of uncertain economic growth: high inflation, geopolitical tensions, and talent tightness – and these are just a few of the disruptions hitting the region.

Our European expert panelists will discuss how a comprehensive approach focusing on technology, business process, locations strategy, and future operating models can help your organisation navigate this crisis.

The panelists will share emerging best practices from leading organisations that are accelerating through the economic disruption and share guidance on how to plan for the future of sourcing.

Who should join the panel?

• CEOs, CIOs and CTOs
• Leaders across Europe/UK&I
• IT/BPO strategy heads
• IT/BPO department heads
• Heads of outsourcing
• Procurement managers
• Global sourcing managers
• Vendor managers

Sandy Khanna

Global Head of Shared Services

Anglo American

Deborah Kops

Executive Advisor Everest Group and Principal, Sourcing Change

Sowmyanarayan Srinivasan

Head of Technology Innovation & Strategic Partnerships

Novartis

Nitish Mittal

Partner Technology Lead, Europe

Everest Group

David Rickard

Vice President Sourcing & Vendor Management

Everest Group

Related Content

Outsourcing Services Pricing: What to Expect Next | Webinar

November 15, 2022

ON-DEMAND WEBINAR

Outsourcing Services Pricing: What to Expect Next

2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

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In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Our speakers will discuss:

How the outsourcing services demand has evolved in 2022
What the most successfully negotiated clauses have been in recent deals
How the pricing of IT and BPO services has changed
What the future outlook for pricing will be

Who should attend?

CIOs, CTOs, and CDOs
IT and BPO department leaders
SVMOs
CPOs
Strategic sourcing leaders
Category managers
Supplier management leaders
Vendor managers

Rahul Gehani

Partner

Prateek Gupta

Vice President

Abhishek Sharma

Partner

Kunal Verma

Practice Director

How to Unlock the Full Value of Cloud | Webinar

November 8, 2022

ON-DEMAND WEBINAR

How to Unlock the Full Value of Cloud

Access the on-demand webinar, delivered live on November 8, 2022.

The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.

In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency.

What questions will the webinar answer for the participants?
• How are organizations measuring value from their cloud investments?
• What are some of the practices adopted by best-in-class organizations to realize value of cloud?
• What are the best strategies for deriving value from the cloud?

Who should attend?
• CIOs, CTOs, and CDOs
• IT and BPO department heads
• Sourcing leaders
• Strategy leaders
• GBS Leaders managing IT and BPO outsourcing contracts

Ricky Sundrani

Vice President

Mukesh Ranjan

Vice President

The Rubik’s Cube Approach to Designing Your Service Provider Portfolio | Webinar

October 18, 2022

ON-DEMAND WEBINAR

The Rubik’s Cube Approach to Designing Your Service Provider Portfolio

Access the on-demand webinar, delivered live on October 18, 2022.

In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for lower prices, it may be critical today to balance talent availability, supply risk, and costs.

This webinar introduces the Rubik’s cube approach – balancing different types of service providers to build an optimal outsourcing portfolio strategy and ensuring specialist service providers bring in the capabilities and coverage needed for success.

Our experts will tackle how to create proper work placement guidelines for providers and how to ensure the right balance of locations and providers. They will also discuss forward-looking strategies to optimize outsourcing portfolios for 2023.

What questions will the webinar answer?

How should organizations balance their outsourcing portfolios through an optimal supplier, delivery locations, and talent mix?
How can firms add new suppliers in a strategic manner?
How can organizations ensure best practices are followed for work placement within the outsourcing portfolio, especially for specialist providers?
What forward-looking strategies can organizations follow to optimize the portfolio mix?

Who should attend?

Sourcing leaders
CPO
Category managers
Supplier management leaders
Heads of indirect spend
Outsourcing and IT/business process department leaders

Kriti Gupta

Practice Director

Bhanushee Malhotra

Practice Director

David Rickard

Vice President

What’s Ahead After a Decade of Digital Transformation? | Webinar

October 11, 2022

ON-DEMAND WEBINAR

What's Ahead After a Decade of Digital Transformation?

Access the on-demand webinar, delivered live on October 11, 2022.

In 2013, the term digital transformation gained dominant mindshare across leading companies and has since been a priority for over a decade. The next decade promises to be dramatically different – with exciting new opportunities and critical challenges that enterprises will need to deeply understand, as they rethink their digital transformation strategies.

Join this webinar as our analysts share perspectives on what’s in store for the digital transformation industry and provide recommendations and best practices on how to keep pace with exponential technologies such as web 3.0, metaverse, and quantum computing.

What questions will the webinar answer for the participants?

What will digital transformation look like over the next decade?
What opportunities and capabilities are needed to serve this industry?
How will technologies, processes, and business networks evolve?
What were the pitfalls witnessed in the last decade, and how can we avoid them in the next decade?

Who should attend?

CEOs
CIOs
CTOs
Chief digital officers
Chief data officers
Head of cloud
Head of CX
Head of digital strategy
Head of digital consulting

Arpita Dwivedi

Practice Director

Yugal Joshi

Partner

Nitish Mittal

Partner

How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar

October 4, 2022

On-Demand Webinar

How are Leading Organizations Delivering Exceptional Customer Experience?

The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services.

WATCH THIS WEBINAR ON-DEMAND

CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Join this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.

We will explore:

What the developing key trends in the CX industry are
How businesses are delivering services to their customers, and what is most effective
Which key factors CX leaders should consider when thinking about CX strategy
How global service partners can help maximize CX capabilities

Who should attend?

Chief customer officer
Chief customer experience officer
Head of customer experience
Head of customer service
Head of customer operations
VP of customer experience
Head of service delivery

David Rickard

Vice President

Chhandak Biswas

Practice Director

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

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