Global Services: Lessons from 2022 and Key Trends Shaping 2023

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

• How did the global services industry perform in 2022?
• What are the key trends and outlook for the global services market in 2023?
• With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
• What are the observed trends in location strategies, and will talent concerns begin to fade?
• Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

• Buyers and providers of services
• Locations portfolio strategy professionals
• Leaders of workforce strategy
• CEOs and CXOs
• Global sourcing managers
• Vendor managers