Tag: Events

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

  • What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
  • What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
  • What are the pricing trends and forecasts in APAC?
  • What are the new-age commercial models observed in the APAC market?
  • How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

  • CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
  • Category managers
  • Indirect sourcing leaders
  • Buyers of outsourced services
  • Strategic sourcing leaders
  • IT and BPO department leaders
  • Supplier management leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Price-to-win teams from service providers
  • Service Providers’ sales leaders and country heads
Ashutosh Dhoot
Bhanushee Malhotra
Ashish Sehdev
Mihir Sinha

Elevate Your GCC Value Proposition and Build New Capabilities for the Future | LinkedIn Live

LINKEDIN LIVE | Global Capability Centers – Leadership Series

Elevate Your GCC Value Proposition and Build New Capabilities for the Future

View the event on LinkedIn, which was delivered live on Wednesday, October 11, 2023.

Everest Group and nasscom will host a LinkedIn Live event, joined by the 2023 nasscom GCC award winners in the New Capability and Future Value Proposition categories. 💹

📢📢Join this session to hear the expert speakers reveal strategies, methodologies, and lessons learned and gain actionable insights 📑. This event is a unique opportunity for Global Capability Centers (GCCs) to better understand the evolving GCC landscape and learn from those who have successfully embraced change to drive meaningful outcomes.

The presenters will explore:

✅ How GCCs can identify and prioritize non-traditional areas of specialization, such as vendor governance, change management, transformation, or enterprise ESG
✅ How GCCs can extend their scope beyond mature functions and help play a stronger role in shaping and delivering future value
✅Which key factors enable a higher degree of ownership, influence, and accountability in driving the enterprise mandate and strategic initiatives beyond business as usual

From Vision to Reality: Defining a Net Zero Pathway for Enterprises | LinkedIn Live

LINKEDIN LIVE

From Vision to Reality: Defining a Net Zero Pathway for Enterprises

View the event on LinkedIn, which was delivered live on Tuesday, October 10, 2023.

The rapid transition to a net zero economy stands as the paramount concern of the decade to address the climate crisis 💫, demanding attention and action from government and enterprises.

However, enterprises are facing challenges on their net zero journeys, including limited financial and technical resources, a lack of clear guidelines and frameworks, and the complicated task of transforming their operations and supply chains.

📣 📣Join this LinkedIn Live session to hear our expert analysts discuss how enterprises can navigate complex regulatory frameworks, define a net zero pathway 🎢, and implement their sustainability strategy. We’ll examine the current net zero tech and services market and analyze trends and key drivers shaping demand-supply dynamics.

What questions will the event answer for participants?

✅What challenges do global 🌍 enterprises in various industries face on their net zero journeys?
✅What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?💹
✅What are the key trends shaping the net zero technology and services market?

Nitish Mittal
Babiche Veenendaal-Westerbrink
Arpita Dwivedi

From Hype to Reality: Generative AI in Action | LinkedIn Live

LinkedIn Live

From Hype to Reality: Generative AI in Action

View the event on LinkedIn, which was delivered live on Wednesday, October 04, 2023.

As we enter the post-hype phase of generative AI, enterprises now want to understand its tangible 🔗 benefits and practical applications. However, real-world implementation use cases are not fully known or well understood.

📢📢Join this LinkedIn Live discussion, where we’ll explore how senior enterprise stakeholders are approaching generative AI as a technology, their current investments, and which high-priority, production-level use cases and applications they’re focusing on. Joining us will be Piyush Kumar, Vice President, Head Data Engineering at MakeMyTrip, to share his company’s generative AI journey.

Our discussion will also tackle the inherent challenges, from data privacy to cost concerns, for practical implementation. You’ll gain valuable insights 📝and have an opportunity to ask questions about the potential of generative AI for your business.

What questions will this event answer?

✅ What is the current on-the-ground adoption of generative AI among enterprises?
✅ Which enterprise areas or functions currently see the most activity and interest from a generative AI perspective?
✅ What are the key challenges and risks associated with generative AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready?

Positioning GCCs for Success: Drive Superior Value and Advance Business Impact | In-person Roundtable

INVITE ONLY

POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT

September 29, 2023 |
10:00 AM IST - 12:30 PM IST

Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs with global counterparts, building business context, and delivering more value.

These softer aspects have become critical as GCCs strive to deliver superior value for the global enterprise.

Join this in-person roundtable discussion held at The Westin in Gurgaon, along with your peers and our expert analysts, to discuss the future vision for GCCs – from how they can deliver value beyond arbitrage to which enablers can position them for sustained success.

Participants will explore:

  • Methods for GCCs to elevate their impact from cost savings and operational improvements to strategic business outcomes
  • Key areas and enablers for future value creation
  • The current role of GCC leaders and the change in mindset required to enable their movement to global roles in the enterprise
  • Approaches to implementing innovative talent management practices and developing high-performance teams
  • Success stories from best-in-class peers

Who should attend? 

  • GBS heads
  • GCC/GBS strategy leaders
  • GCC site leaders

Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

Anish Agarwal
Parul Jain

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

ON-DEMAND WEBINAR

Navigating the European CXM Outsourcing Market: Trends and Insights

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

  • What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
  • What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders
Aishwarya Barjatya
Anubhav Das
David Rickard

The Trailblazers in the Ecosystem: Levers of Innovation, Growth, and Resilience | LinkedIn Live

LINKEDIN LIVE

The Trailblazers in the Ecosystem: Levers of Innovation, Growth, and Resilience

View the event on LinkedIn, which was delivered live on Thursday, September 14, 2023. 

Everest Group and nasscom will host a dynamic LinkedIn Live event spotlighting 💡 the achievements, best practices, and success stories from a few of the 2023 nasscom GCC award winners in the Rising Star and Innovation with Impact categories.

This event will illustrate the transformative path of these GCCs and how they have elevated 💹 themselves by strategically integrating innovation, effectively addressing business needs, and successfully delivering significant business impact. 📢 📢Join us as we uncover learnings from their journeys and hear valuable insights from the best in the industry.

The presenters will discuss:
✅ Strategies to drive innovation to solve challenges and pave the way for sustainable and quantifiable impact
✅ Approaches to accelerate value for the global 🌎 enterprise with a high degree of ownership and accountability
✅   Methods to implement seamless integration within the larger enterprise framework
✅  Ways to enhance brand presence and elevate the employee value proposition

Expanding Horizons: India GCCs Propelling the Next Wave of Growth for Life Sciences Organizations | In-person Roundtable

Invite Only

Expanding Horizons: India GCCs Propelling the Next Wave of Growth for Life Sciences Organizations

September 12, 2023 |
8:00 AM IST - 11:00 AM IST

Facilitated by Everest Group

The life sciences industry is undergoing significant evolution and growth driven by advancements in technology, changing demographics, shifting regulatory landscapes, and emerging healthcare challenges.

India has emerged as a key location for life sciences organizations due to its vast talent pool of skilled professionals, cost-effectiveness, robust research infrastructure, supportive regulatory environment, and thriving innovation ecosystem.

Join this roundtable on September 12 in Bangalore to participate in conversations with our expert analysts and your peers. Attendees will gain valuable insights into the future potential for the industry, and how India as a leading global delivery location can play an instrumental role in the growth of life sciences organizations.

We’ll uncover key themes in this discussion, such as:

  • How India has emerged as a key talent hub for life sciences organizations 
  • How to leverage the diverse talent/capabilities to enable delivery of services across the life sciences value chain (and the opportunity to leverage talent beyond R&D in areas such as commercial analytics, F&A, and SCM)
  • How there is an increasing focus on innovation, digital, and data analytics in life sciences GCCs, and how it is backed by India’s vibrant innovation and entrepreneurship ecosystem 

Who should attend? 

  • Life sciences leaders and site heads

Roundtable guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. Participation is limited to enterprise leaders (no service providers).

The Evolution of Sourcing in APAC – How to Plan for APAC’s Evolving Outsourcing and Service Delivery Landscape | Virtual Roundtable

Virtual Roundtable

The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape

August 2, 2023 |
11 AM IST | 1:30 PM SGT | 2:30 PM JST | 3 PM ACT

The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and endless software price increases.

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your sourcing peers. Attendees will gain valuable insights into how sourcing and supplier management teams in APAC are evolving to meet the rising market demands.

Participants will explore:

  • The outsourcing trends across various service categories
  • How sourcing and supplier management teams are reacting to trends such as generative AI, ESG, price hikes, and emerging service delivery locations
  • How the sourcing portfolio is evolving as we move beyond uncertainties and redefine strategies

Who should attend? 

  • Sourcing teams
  • Outsourcing management teams
  • VMOs, CPOs
  • Procurement teams
  • Supplier management teams
  • Procurement and supplier management in GBS
  • Pricing and contracting teams
  • Deal optimization teams
  • Category managers
  • Location optimization teams

Virtual Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

 

 

Parul Jain
Bhanushee Malhotra

Driving Growth: Evolving the GBS Role in Marketing Services | Virtual Roundtable

VIRTUAL ROUNDTABLE

Driving Growth: Evolving the GBS Role in Marketing Services

July 27, 2023 |
9:30 AM EDT | 7:00 PM IST

Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal role in unlocking marketing efficiencies and benefits.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your peers. Attendees will gain valuable insights into the latest adoption trends and actively contribute to a group discussion exploring their positioning of marketing service delivery models, including vision, enablers for future value creation, futuristic plans and evolution, and governance models.

This session will help participants develop an understanding of priorities and opportunities for the global delivery of marketing services such as:

  • The vision for marketing services in GBS organizations
  • Key areas and enablers for future value creation
  • Futuristic operating and governance models
  • Critical success factors
  • Success stories from best-in-class peers

Who should attend? 

  • GBS leaders
  • GBS strategy leaders
  • Marketing services leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

M Bharath
Vice President
Simonson Eric A
Managing Partner

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