Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement. Yet, challenges remain in establishing ownership and accountability, reducing hand-offs with global counterparts, building business context, and delivering more value.

These softer aspects have become critical as GCCs strive to deliver superior value for the global enterprise.

Join this in-person roundtable discussion held at The Westin in Gurgaon, along with your peers and our expert analysts, to discuss the future vision for GCCs – from how they can deliver value beyond arbitrage to which enablers can position them for sustained success.

Participants will explore:

• Methods for GCCs to elevate their impact from cost savings and operational improvements to strategic business outcomes
• Key areas and enablers for future value creation
• The current role of GCC leaders and the change in mindset required to enable their movement to global roles in the enterprise
• Approaches to implementing innovative talent management practices and developing high-performance teams
• Success stories from best-in-class peers
  
  

Who should attend? 

• GBS heads
• GCC/GBS strategy leaders
• GCC site leaders

Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.