Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

September 19, 2023

ON-DEMAND WEBINAR

Navigating the European CXM Outsourcing Market: Trends and Insights

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

Customer experience leaders
Chief customer officers
SVP customer experience
Head of outsourcing
Procurement managers
Contact center leaders

Aishwarya Barjatya

Practice Director

Anubhav Das

Practice Director

David Rickard

Partner

The Trailblazers in the Ecosystem: Levers of Innovation, Growth, and Resilience | LinkedIn Live

September 14, 2023

LINKEDIN LIVE

The Trailblazers in the Ecosystem: Levers of Innovation, Growth, and Resilience

View the event on LinkedIn, which was delivered live on Thursday, September 14, 2023.

Everest Group and nasscom will host a dynamic LinkedIn Live event spotlighting 💡 the achievements, best practices, and success stories from a few of the 2023 nasscom GCC award winners in the Rising Star and Innovation with Impact categories.

This event will illustrate the transformative path of these GCCs and how they have elevated 💹 themselves by strategically integrating innovation, effectively addressing business needs, and successfully delivering significant business impact. 📢 📢Join us as we uncover learnings from their journeys and hear valuable insights from the best in the industry.

The presenters will discuss:
• Strategies to drive innovation to solve challenges and pave the way for sustainable and quantifiable impact
• Approaches to accelerate value for the global 🌎 enterprise with a high degree of ownership and accountability
• Methods to implement seamless integration within the larger enterprise framework
• Ways to enhance brand presence and elevate the employee value proposition

Raja Jamalamadaka

Managing Director | Roche Information Solutions India Pvt. Ltd.

Bharath M

Vice President, Global Sourcing | Everest Group

Pradeep Menon

MD and India GCC Head | HSBC Technology

Vishal Pratapwant

SVP, Engineering and Transformation Group, Global Services | Fiserv

Sukanya Roy

Head GCC and BPM | nasscom

Expanding Horizons: India GCCs Propelling the Next Wave of Growth for Life Sciences Organizations | In-person Roundtable

September 12, 2023

Invite Only

Expanding Horizons: India GCCs Propelling the Next Wave of Growth for Life Sciences Organizations

September 12, 2023 |

8:00 AM IST - 11:00 AM IST

Facilitated by Everest Group

The life sciences industry is undergoing significant evolution and growth driven by advancements in technology, changing demographics, shifting regulatory landscapes, and emerging healthcare challenges.

India has emerged as a key location for life sciences organizations due to its vast talent pool of skilled professionals, cost-effectiveness, robust research infrastructure, supportive regulatory environment, and thriving innovation ecosystem.

Join this roundtable on September 12 in Bangalore to participate in conversations with our expert analysts and your peers. Attendees will gain valuable insights into the future potential for the industry, and how India as a leading global delivery location can play an instrumental role in the growth of life sciences organizations.

We’ll uncover key themes in this discussion, such as:

How India has emerged as a key talent hub for life sciences organizations
How to leverage the diverse talent/capabilities to enable delivery of services across the life sciences value chain (and the opportunity to leverage talent beyond R&D in areas such as commercial analytics, F&A, and SCM)
How there is an increasing focus on innovation, digital, and data analytics in life sciences GCCs, and how it is backed by India’s vibrant innovation and entrepreneurship ecosystem

Who should attend?

Life sciences leaders and site heads

Roundtable guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. Participation is limited to enterprise leaders (no service providers).

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The Evolution of Sourcing in APAC – How to Plan for APAC’s Evolving Outsourcing and Service Delivery Landscape | Virtual Roundtable

August 2, 2023

Virtual Roundtable

The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape

August 2, 2023 |

11 AM IST | 1:30 PM SGT | 2:30 PM JST | 3 PM ACT

The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and endless software price increases.

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your sourcing peers. Attendees will gain valuable insights into how sourcing and supplier management teams in APAC are evolving to meet the rising market demands.

Participants will explore:

The outsourcing trends across various service categories
How sourcing and supplier management teams are reacting to trends such as generative AI, ESG, price hikes, and emerging service delivery locations
How the sourcing portfolio is evolving as we move beyond uncertainties and redefine strategies

Who should attend?

Sourcing teams
Outsourcing management teams
VMOs, CPOs
Procurement teams
Supplier management teams
Procurement and supplier management in GBS
Pricing and contracting teams
Deal optimization teams
Category managers
Location optimization teams

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Parul Jain

Vice President

Bhanushee Malhotra

Practice Director

Driving Growth: Evolving the GBS Role in Marketing Services | Virtual Roundtable

July 27, 2023

VIRTUAL ROUNDTABLE

Driving Growth: Evolving the GBS Role in Marketing Services

July 27, 2023 |

9:30 AM EDT | 7:00 PM IST

Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal role in unlocking marketing efficiencies and benefits.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your peers. Attendees will gain valuable insights into the latest adoption trends and actively contribute to a group discussion exploring their positioning of marketing service delivery models, including vision, enablers for future value creation, futuristic plans and evolution, and governance models.

This session will help participants develop an understanding of priorities and opportunities for the global delivery of marketing services such as:

The vision for marketing services in GBS organizations
Key areas and enablers for future value creation
Futuristic operating and governance models
Critical success factors
Success stories from best-in-class peers

Who should attend?

GBS leaders
GBS strategy leaders
Marketing services leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Amrit Kirpalani

Executive Advisor, Everest Group CEO, NectarOM

Bharath M

Vice President

Eric Simonson

Managing Partner

Generative AI in Customer Experience: Use Cases and Responsible Adoption | LinkedIn Live

July 12, 2023

LINKEDIN LIVE

Generative AI in Customer Experience: Use Cases and Responsible Adoption

View the event on LinkedIn, which was delivered live on Wednesday, July 12, 2023.

Generative AI (GAI)💻 is rapidly gaining traction in customer experience (CX), with organizations striving to grab hold of the possibilities, real-world use cases, and what constitutes responsible adoption 📥.

📢 📢Join this LinkedIn Live session as our experts highlight the vast potential of GAI in CX and explore 🌟🔎 how this revolutionary technology can be applied within a variety of CX use cases, from streamlining marketers’ content supply chains to optimizing UI/UX value chains, and driving efficiencies in the creative development process.

We will also examine the future implications of GAI for both enterprises and service providers.

What questions will the event answer for the participants?

• What is GAI?
• What potential does it have in the experience services space?
• What are the real-world use cases 👁 that enterprises are currently focusing on?

Nisha Krishan

Practice Director | Everest Group

George Ioannou

Founder | Ioannou Ventures

Chirajeet Sengupta

Partner | Everest Group

How to Optimize Your Software Spend and Save Money | LinkedIn Live

July 5, 2023

LINKEDIN LIVE

How to Optimize Your Software Spend and Save Money

View the event on LinkedIn, which was delivered live on Wednesday, July 5, 2023.

Spending on software licenses and SaaS-based products constitutes a significant portion of an enterprise’s IT budget 💰. Now more than ever, it is imperative to understand the best practices enterprises can take to optimise ⚖️ their software spend yet maintain functions and user experience.

📢 📢 In this LinkedIn Live, we will discuss how you can start reducing your outflow on software and the prevalence of reusable software licenses. We will share valuable💱 insights and practical strategies to achieve just that, in particular, in the European region.

What questions will the event address?

✅ What are best practices for enterprises of any size and from any industry to optimise their spend on software?
✅ What is reusable software? Is it compliant with the usage law? How can enterprises leverage it to reduce their software spend?
✅ Why is it important to discuss software spend optimisation?

Meet The Presenters

Rahul Gehani

Partner | Everest Group

Udit Maheshwari

Practice Director | Everest Group

Lennart Martens

Head of Sales Europe | PREO Software AG

Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC | Webinar

June 27, 2023

on-demand WEBINAR

Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC

WATCH THE WEBINAR ON-DEMAND

Persisting economic uncertainty and increasing geopolitical pressures continue defining the macroeconomic environment this year. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

In this webinar, our analysts will discuss shifting buyer expectations and the defining characteristics of the outsourcing climate in 2023 from an APAC-focused lens.

We will also explore what sourcing leaders are doing to navigate uncertainties across a range of levers, including service provider portfolio shifts, location and talent strategies, pricing and contracting tactics, and engagement models.

Our speakers will discuss:

What are the macroeconomic trends shaping the APAC outsourcing market?
What are the top focus areas in APAC for buyers of outsourced services?
What location and talent strategies are sourcing leaders adopting to overcome increasing uncertainties?
What are the pricing trends and forecasts in APAC? Which skillsets are facing more demand?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies?

Who should attend?

CPOs, CIOs, and CTOs
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service providers’ sales leaders
Service providers’ country heads

Prateek Gupta

Vice President

Bhanushee Malhotra

Practice Director

Abhishek Sharma

Partner

Related Content:

Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check | Webinar
Structuring an Outsourcing Deal in This Era of Uncertainty in Europe | Webinar
How to Achieve More from Less: Maximizing Value from Applications | Webinar
Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 | Webinar
Continuous Modernization in an Era of Cost Efficiency: Perspectives for BFS Firms in APAC | Webinar
Risk Watch 2023: Tracking Risks in a Volatile and Uncertain World of Global Services Delivery | State of the Market Report

5G Adoption in APAC: Navigating Challenges and Maximizing ROI | Webinar

June 20, 2023

on-demand WEBINAR

5G Adoption in APAC: Navigating Challenges and Maximizing ROI

WATCH THE WEBINAR ON-DEMAND

The advent of 5G technology has promised unmatched opportunities for enterprises with new use cases that can benefit the topline. However, despite the hype around private 5G, current adoption patterns in APAC are not providing the promised potential. These ROI conversations have become even more pivotal given the macroeconomic conditions.

Join this webinar as our analysts provide buyers, service providers, and telecom providers with insights into the latest developments, challenges, and opportunities in the APAC market for private 5G.

Our speakers will discuss:

What is the potential of 5G in the diverse APAC market?
What is the current maturity for private 5G adoption, what are best practices, and what challenges should APAC enterprises keep in mind?
How can enterprises ensure maximum ROI from private 5G adoption?

Who should attend?

CIOs and CTOs,
IT strategy heads
Heads of outsourcing
Procurement managers
Network leads and managers
Cloud head
5G leads
Cloud and infrastructure heads

Titus M

Practice Director

Mukesh Ranjan

Vice President

Akshat Vaid

Partner

Related Content:

5G – An Enterprise Primer
Inside the Telco Cloud: Driving 5G-oriented Service Transformation | On-demand Webinar
COVID-19 Will Accelerate Private 5G Adoption | Blog
Private 5G and Wi-Fi 6: Competition or Cooperation | Blog

The State of Insurance GBS: Igniting Innovation, Expanding Scope, and Driving Talent Strategy | Virtual Roundtable

June 15, 2023

VIRTUAL ROUNDTABLE

The State of Insurance GBS: Igniting Innovation, Expanding Scope, and Driving Talent Strategy

June 15, 2023 |

8:30 AM EDT | 6 PM IST

Today’s insurance GBS organizations have become strategic partners for enterprises. Are you fully aware of the exceptional opportunity for insurance GBS organizations to deepen core capabilities, add new work to scope, and accelerate transformation initiatives, all while elevating their position as valuable solution partners?

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your peers to develop a deeper understanding of insurance GBS organizations’ future priorities, opportunities, and strategies to drive more value for enterprises.

We’ll explore the insurance GBS outlook on:

Services scope expansion
Role elevation
Role in performance management
Talent and location strategy
Transformation

Who should attend?

GBS leaders
GBS strategy leaders
GBS site leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Rohitashwa Aggarwal

Partner

Nikhil Malhotra

Practice Director

Shivani Singh

Senior Analyst

Tag: Events