Following the conclusion of Everest Group’s inaugural Engage 2024, an event in which attendees left feeling energized and equipped with practical insights and actionable strategies, there is now more to come!
The event, which offered a deep dive into the evolving world of outsourcing and service delivery, brought together industry veterans, thought leaders, and Everest Group advisors, all of whom explored the past, present, and future of global services.
What was the goal of this you may ask? Put simply, it was to arm leaders with pragmatic solutions that drive business impact, in the “do more with less” and generative AI (gen AI) eras.
At its core, Everest Group Engage revolves around “The Pragmatic Edge”—a philosophy that blends practical and actionable strategies, with forward-thinking insights.
This approach enables organizations to build sustainable advantages in service delivery, combining innovative thinking with real-world applicability.
The event highlighted how businesses can leverage this mindset to remain competitive, all while embracing the next phase of transformation: the Business Value Mosaic. This new model emphasizes the need to understand and capture business value holistically—redefining how services create impact across industries.
Everest Group Engage 2024 explored the megatrends shaping the industry today. Sessions delved into topics ranging from pricing models and gen AI adoption, to shifts in global delivery models. Attendees were challenged to think beyond traditional service paradigms and embrace new frontiers—like the growing relevance of Africa as a key player in global delivery with its emerging talent pool.
The event also sparked critical conversations about the future of work. Experts emphasized the need for frictionless service models—delivering seamless experiences—and the importance of developing a “prime” model, with built-in flexibility to adapt in an ever-evolving ecosystem. Whether discussing artificial intelligence (AI) , automation, or evolving workforce strategies, the message was clear: success in this era requires agility, collaboration, and bold leadership.
Everest Group Engage is more than a conference. It’s a call to action for leaders to expand their toolsets, shift their mindsets, and embrace the future of service delivery with confidence. Whether you are new to the industry or a seasoned professional, this event provides the knowledge, connections, and strategies needed to thrive amid constant change.
Announcing Everest Group Engage 2025 — London
We are delighted to announce the next chapter of Everest Group Engage will be coming to London, from March 31 – April 1, 2025. Building on the momentum of the 2024 event, Everest Group Engage 2025 — London will delve deeper into The Pragmatic Edge: Global Impact—exploring how practical strategies can drive sustainable growth in a complex, interconnected world.
This 1.5-day event will connect executives from GBS , sourcing, vendor management, IT services, global locations, and next-gen technology, with top experts and thought leaders on hand to co-create solutions for future challenges.
With hands-on workshops, solution-focused discussions, and immersive networking, attendees will leave prepared to make confident, data-driven decisions and transform their organizations.
Mark your calendars now! London awaits—offering you the opportunity to sharpen your pragmatic edge and achieve global impact. Learn more about Everest Engage 2025 in London!
