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Blogs
CX / Customer Experience

How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog

by Shirley Hung and 3 others
PEAK Matrix®
CX / Customer Experience Healthcare Industry Life Sciences Industry

Healthcare Customer Experience Management (CXM) Services in North America PEAK Matrix® Assessment

by StaffWriter
Blogs
CX / Customer Experience Location Strategy Talent

How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing | Blog

by Anubhav Das and 1 other
Market Insights™
Customer Experience is a Top Business Priority for Life Sciences Enterprises
Life Sciences Industry

Customer Experience is a Top Business Priority for Life Sciences Enterprises | Market Insights™

by StaffWriter
Market Insights™
Contact Center-as-a-Service - When It Makes Sense

Contact Center-as-a-Service: When It Makes Sense | Market Insights™

by StaffWriter
Market Insights™
Health Plans are Shifting from CRM to CXM Platforms

Health Plans are Shifting from CRM to CXM Platforms | Market Insights™

by StaffWriter
Blogs
CX / Customer Experience

CXM Market’s Dream Run – What’s Driving It and Will It Last? | Blog

by Shirley Hung and 2 others
Blogs
CX / Customer Experience Mergers & Acquisition

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry? | Blog

by Shirley Hung and 2 others
Market Insights™
Digital Workplace Services Category Strategy-Using Porter’s Five Forces to Assess Industry Competitiveness

Digital Workplace Services Category Strategy: Using Porter’s Five Forces to Assess Industry Competitiveness | Market Insights™

by StaffWriter
Market Insights™
Digital Workplace Services Category Strategy-Key Challenges and Risk Considerations

Digital Workplace Services Category Strategy: Key Challenges and Risk Considerations | Market Insights™

by Gaganpreet Singh