Delivering CXM Services from Africa: Who, Where, Why, and How

With a fast-growing talent pool, good language coverage, and an increasingly mature business process outsourcing (BPO) market, Africa is fast emerging💹 as an attractive alternative to India and the Philippines for offshore work.

📢 📢In this LinkedIn Live session, enterprises will learn why Africa has become an ideal option for customer experience management (CXM) services and which providers enterprises can partner with to get started on their CXM journeys in the region. We will also discuss the potential benefits for enterprises, such as access to multiple locations and providers for high-quality service in multiple languages.

What questions will the event address?

✅ Who are the providers in Africa that enterprises can work with?
✅ Where are the upcoming alternatives for India and the Philippines?
✅ Why should enterprises look at Africa as a delivery location for CXM?
✅ How enterprises can benefit from approaching this market from a “sell to” as well as a delivery perspective