Key Insights: The Evolving Commercial Technology Landscape in Life Sciences | LinkedIn Live

April 25, 2024

Linkedin Live

Key Insights: The Evolving Commercial Technology Landscape in Life Sciences

View the event on LinkedIn, which was delivered live on Thursday, April 25, 2024.

Life sciences enterprises are facing a pivotal juncture that demands a strategic decision regarding their CRM ecosystems after the Veeva-Salesforce split. 🧬💼

Watch this interactive LinkedIn Live discussion as our expert analysts explore the critical shift from CRM ecosystems to CX platforms and the next-gen technologies poised to deliver personalized CX. They will also examine the substantial opportunity for technology providers as enterprises update their CRM environments. 🚀🔍

What questions did this LinkedIn Live answer for the participants?

• Which high-priority modules across CRM/CX platforms are enterprises most interested in? 🎯
• Which functions within the life sciences commercial segment are more mature vs. others in terms of next-gen technology adoption? 💡
• What is the market sentiment around the Veeva-Salesforce split? 📊

Meet the Presenters

Durga Ambati

Practice Director

Everest Group

Rohit K

Practice Director

Everest Group

Chunky Satija

Vice President

Everest Group

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

April 17, 2024

LINKEDIN LIVE

Implementing Gen AI for CXM: The Data Challenge

View the event on LinkedIn, which was delivered live on Wednesday, April 17, 2024.

Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.

Watch this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls.

During this engaging LinkedIn Live, we discussed:

The main challenges facing enterprises when deploying gen AI
The scale of the data provision challenge
The practical steps that organizations can take to leverage gen AI

Meet the Presenters

David Rickard

Partner

Everest Group

David Ilett

Consulting Director

Davies Consulting

Why Gender Diversity is Critical to Shared Services Success | LinkedIn Live

April 4, 2024

Linkedin Live

Why Gender Diversity is Critical to Shared Services Success

View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.

Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).

Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍

What questions does this LinkedIn Live answer for the participants?

✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍

Vanessa Gleason

Global Head

Takeda Business Solutions

Shirley Hung

Partner

Everest Group

Nadia Hutchinson

Director, Global HR Operations and Services

Cabot Corporation

Sandy Khanna

Vice President

Mars Global Services Finance

Gen AI Unhyped: Where is it Working and How to Plan for Success | LinkedIn Live

April 3, 2024

Linkedin Live

Gen AI Unhyped: Where is it Working and How to Plan for Success

View the event on LinkedIn, which was delivered live on Tuesday, April 3, 2024.

While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. 🧠💻

Watch this LinkedIn Live where our expert’s explored tangible, real-world gen AI applications, addressed challenges for practical implementation, and discovered key insights to assist in staying ahead in harnessing the potential of gen AI for your business. 🚀

During this session, we addressed the following questions:

✅ What is the current on-the-ground adoption of gen AI among enterprises?
✅ Which enterprise areas and functions are seeing the highest level of gen AI activity and interest?
✅ What are the key challenges and risks associated with gen AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready across talent, culture, and technology?

Vishal Gupta

Partner

Everest Group

Ashish Sehdev

Vice President

Everest Group

Ketan Singh

Staff Software Engineer (Tech Lead)

CPOs: Do More with Less in APAC through Gen AI, Innovation, and Rate Cuts | LinkedIn Live

March 21, 2024

LinkedIn Live

CPOs: Do More with Less in APAC through Gen AI, Innovation, and Rate Cuts

View the event on LinkedIn, which was delivered live on Thursday, March 21, 2024.

2024’s CPOs, senior procurement, and VMO leaders in the Asia-Pacific region are seeking to accelerate revenue growth while keeping rising costs at bay. In other words, they want to do more with less.

To achieve this, they are focusing on adopting modern technologies such as generative AI (gen AI) to drive productivity, ensuring supplier innovation moves the needle, rebalancing their sourcing portfolios, and driving sustainable growth through optimized processes. 🛠️🔍

Watch this engaging APAC-focused LinkedIn Live discussion where our analysts and procurement veterans explored sourcing and supplier strategies that can drive accelerated revenue growth and enhance cost optimization.

During this session, we explored:

✅ CPO and procurement leaders’ priorities in 2024 🎯
✅ How technology modernization (e.g., through gen AI) can drive productivity and accelerate revenue growth 🚀
✅ The outlook for pricing in 2024 in APAC and the best-in-class negotiation and contracting tactics that procurement and category management leaders are using 💰
✅ How sourcing and supplier management leaders are driving innovation from their strategic suppliers

Meet the Presenters

Priya Gupta

Head of Procurement, India

Philip Morris International

Bhanushee Malhotra

Practice Director

Everest Group

Brish Bhan Vaidya

Head of APAC Strategic Sourcing & Global Buying Center

Uber

Abhishek Sharma

Partner

Everest Group

Conversations with Leaders – Episode 9 | LinkedIn Live

March 20, 2024

linkedin live

Conversations with Leaders | A LinkedIn Live Series | Episode 9

View the event on LinkedIn, which was delivered live on Wednesday, March 20, 2024.

The Global Business Services (GBS) model is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based rather than carefully planned as an integrated strategy.

Watch this LinkedIn Live conversation with Mohua Sengupta, Head, Novartis Corporate Centre Hyderabad, and Rohitashwa Aggarwal, Everest Group Partner, as they discuss approaches to integrating multiple shared services sites into a GBS network and why it’s crucial for achieving operational efficiency, cost savings, and strategic alignment within an organization.

During this engaging discussion, we explored:

The benefits of integrating multiple sites into a GBS model
The enablers of an integrated GBS model
How to achieve high levels of integration

Meet the Presenters

Rohitashwa Aggarwal

Partner

Everest Group

Mohua Sengupta

Head Novartis Corporate Centre Hyderabad

Novartis

How Will Next-gen Technologies Be Financed in CXM Delivery? | LinkedIn Live

March 14, 2024

LinkedIn Live

How Will Next-gen Technologies Be Financed in CXM Delivery?

View the event on LinkedIn, which was delivered live on Thursday, March 14, 2024.

In 2024, technology will likely be a significant differentiator in customer experience (CX) services, offering overall improved customer experiences and cost rationalization of CX services offered. Forward-thinking enterprises are questioning how new technologies such as generative AI (gen AI) will be commercialized and how it will impact CX services. 🌐

Watch this LinkedIn Live discussion with Everest Group’s David Rickard, Partner, Kunal Verma, Vice President, and Rahul Barwe, Vice President, to learn about emerging technologies’ impact on CX services and how they can be leveraged for commercial gain. 📈🔍

During this engaging LinkedIn Live, we discussed:

✅ The recent technologies being included in CX outsourced deals
✅ The impact of these technologies on pricing models for CX services
✅ How to commercialize Gen AI solutions

Meet the Presenters

Rahul Barwe

Vice President

Everest Group

David Rickard

Partner

Everest Group

Kunal Verma

Vice President

Everest Group

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

February 29, 2024

LINKEDIN LIVE

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

View the event on LinkedIn, which was delivered live on Thursday, February 29, 2024.

While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.

During this event, we dove into questions such as:

Where do you start with your gen AI journey for CXM?
What areas should you be looking at immediately for implementation?
How do you co-innovate to minimize risks?

Meet the Presenters

Shirley Hung

Partner

Everest Group

Sharang Sharma

Vice President

Everest Group

Arte Merritt

Founder

Reconify

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

February 21, 2024

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment.

During this event, we dived into questions such as:

What are the existing pharma challenges around clinical data and analytics?
What are the key demand trends and expectations from clinical data and analytics platform providers?
What does the provider ecosystem look like in this segment?
What are some of the emerging or futuristic trends within this segment?

Meet the Presenters

Madhur Kakade

Senior Analyst

Everest Group

Chunky Satija

Vice President

Everest Group

Nisarg Shah

Practice Director

Everest Group

Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

February 14, 2024

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

Rahul Barwe

Vice President

Everest Group

Ricky Sundrani

Partner

Everest Group

Shitika Ujjain

Practice Director

Everest Group

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Tag: LinkedIn Live