Sharang Sharma is a Vice President, BPS of the Business Process Services team and assists clients on topics related to enterprise adoption benchmarking, optimizing business process service delivery models, go-to-market strategy, and market opportunity assessment with an emphasis on Customer Experience Management (CXM) and contact center. Sharang’s responsibilities include managing Everest Group’s CXM membership offering. Prior to joining Everest Group, Sharang was a Business Analytics Associate analyst with ZS Associates. He holds a Bachelor’s degree in civil engineering from the National Institute of Technology, Surathkal