Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

April 23, 2024

on-DEMAND WEBINAR

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?

Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They discussed the potential benefits and risks of outsourcing the CXM function and outlined best practices and key considerations to make when taking this step.

Attendees gained insights into CXM outsourcing during early maturity stages and came away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.

Additionally, service providers received an overview addressing the unique requirements of first-time outsourcers.

What questions did the webinar answer for the participants?

What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
What are the best practices for selecting the right outsourcing partner?
How can a service provider address the unique demands of first-time outsourcers?

Who should attend?

Customer experience leaders
Chief customer officers
SVP Customer Experience
Heads of Outsourcing
Procurement Managers
Contact center leaders

Divya Baweja

Practice Director

David Rickard

Partner

Maximizing Value in Business Process Outsourcing Contracts | Webinar

April 16, 2024

oN-DEMAND WEBINAR

Maximizing Value in Business Process Outsourcing Contracts

WATCH THE WEBINAR ON-DEMAND

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

What are enterprises’ top priorities as we dig deeper into 2024?
What are the key value drivers for enterprises in business process outsourcing engagements?
What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

CIOs, CTOs, CDOs
BPS executives
BPS strategy leaders
BPS department leaders
GBS leaders managing
BPS outsourcing contracts

Rahul Barwe

Vice President

Everest Group

Sahil Shah

Practice Director

Everest Group

Kunal Verma

Vice President

Everest Group

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools | Webinar

April 11, 2024

ON-DEMAND WEBINAR

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools

WATCH THE WEBINAR ON-DEMAND

Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. While e-Sourcing tools were the starting points for this digital transformation, they have evolved and are now enhanced by the addition of automation and artificial intelligence.

Watch this webinar where our analysts offered insights into the complex technology landscape of autonomous sourcing tools. They also discussed the various functionalities autonomous sourcing tools offer across the sourcing workflow, providing a clear understanding of their impact and benefits.

What questions did the webinar answer for the participants?

What does the autonomous sourcing technology landscape look like?
What is the current state of adoption of automation in sourcing technologies?
What are the best-in-class features and functions to look for in an autonomous sourcing tool?

Who should attend?

Enterprises
Chief procurement officers (CPO)
Global sourcing managers
Vendor managers/vendor relationship managers
Procurement managers
Supplier relationship management technology providers
Supplier management leaders
Technology providers offering autonomous sourcing solutions

Amy Fong

Partner

Amit Lad

Senior Analyst

Bhanushee Malhotra

Practice Director

From Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations | Conference

April 5, 2024

CONFERENCE

2024 VMS PROFESSIONALS 17TH ANNUAL CONFERENCE

May 15-16, 2024

Krishna Charan, Vice President, Business Services at Everest Group, will be speaking at the 2024 VMS Professionals 17th Annual Conference in Chicago in a session titled, Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations.

Learn more and Register

Krishna Charan

Vice President, Everest Group

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

March 7, 2024

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

WATCH THE WEBINAR ON-DEMAND

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
How has pricing changed since 2023?
What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders

Dev Gaba

Practice Director

Everest Group

Rahul Gehani

Partner

Everest Group

Abhishek Sharma

Partner

Everest Group

Nirati Sinha

Practice Director

Everest Group

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features? | Webinar

February 27, 2024

ON-Demand Webinar

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features?

WATCH THE WEBINAR ON-DEMAND

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement.

In this webinar, our analysts unpacked how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features.

What questions did the webinar answer for the participants?

What does the SRM technology landscape currently look like?
What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool?
What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

Who should attend?

Enterprises
Chief procurement officers (CPO)
Global sourcing managers
Vendor managers/vendor relationship managers
Procurement managers
Supplier relationship management technology providers
Procurement suite providers
Procurement outsourcing service providers

Amit Lad

Senior Analyst

Everest Group

Bhanushee Malhotra

Practice Director

Everest Group

Akash Thunga

Senior Analyst

Everest Group

Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

February 14, 2024

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

Rahul Barwe

Vice President

Everest Group

Ricky Sundrani

Partner

Everest Group

Shitika Ujjain

Practice Director

Everest Group

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success | LinkedIn Live

February 1, 2024

LINKEDIN LIVE

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success

View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024.

Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns.

Watch this LinkedIn Live event to hear our experts discuss how the market, providers, and functional leaders are addressing these challenges to pave the way for innovation. This event is a follow-up to our previous LinkedIn Live discussion, The Possibilities for Generative AI in Sourcing.

During the event, we explored:

The risks, challenges, and barriers to gen AI adoption and how organizations can position themselves for success
How procurement leaders can navigate the ethical, privacy, and security concerns in the adoption of gen AI to drive innovation
The technology providers in the gen AI space that sourcing and supply chain teams can work with

Meet the Presenters

Amy Fong

Partner

Everest Group

Nitish Mittal

Partner

Everest Group

Edmund Zagorin

Founder and Chief Strategy Officer

Arkestro

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

January 30, 2024

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

WATCH THE WEBINAR ON-DEMAND

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
How can enterprises drive more savings from their outsourcing contracts?
How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend?

Global enterprises
CIOs, CTOs
Supplier and vendor managers
Technology directors, IT managers
ITS/BPS strategy heads
Service providers
Technology providers

Rahul Gehani

Partner

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Kunal Verma

Vice President

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

November 23, 2023

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

WATCH THE WEBINAR ON-DEMAND

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
What are the pricing trends and forecasts in APAC?
What are the new-age commercial models observed in the APAC market?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service Providers’ sales leaders and country heads

Ashutosh Dhoot

Practice Director

Bhanushee Malhotra

Practice Director

Ashish Sehdev

Vice President

Mihir Sinha

Practice Director

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Outsourcing