Category: Outsourcing

Driving Outsourcing Maturity: The Answer to Economic Uncertainty | Webinar

On-Demand Webinar

Driving Outsourcing Maturity: The Answer to Economic Uncertainty

Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.

Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.

In this webinar, our experts will discuss how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.

What questions will our experts cover?

  • How does economic recession impact the BPS industry?
  • Will the impact of this potential recession be different from previous ones?
  • How does outsourcing help organizations weather economic uncertainties and periods of recession?
  • What benefits can organizations capture by driving increased outsourcing maturity?

Who should attend?

  • Enterprise heads/leaders
  • GBS/SSO leaders
  • Vendor managers
  • Global sourcing managers
  • Head of outsourcing
  • Transformation leaders
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Partner
Ranjan Rajesh Refresh gray square
Partner
Singh Prateek square 1
Practice Director

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

  • The outlook for global services
  • Top business challenges and priorities
  • Changes in sourcing spend and service delivery costs
  • In-demand digital services and next-generation capabilities
  • The evolving strategy for talent, locations, and the workplace

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023 | Webinar

ON-DEMAND WEBINAR

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents.

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents.

Join this webinar to hear our analysts discuss the latest global locations market trends and tips for building an effective locations portfolio strategy for 2023.

What questions will the webinar answer for the participants?

  • What guidelines can organizations follow to design a best-fit locations portfolio strategy?
  • What are the key considerations for an outsourcing locations selection framework?
  • What are the top service delivery locations based on parameters such as talent and skill availability and financial attractiveness?
  • How can organizations assess location-related developments and trends in 2023?
  • What will the future shoring model look like?

Who Should Attend?

  • CPOs
  • Sourcing Leaders
  • Category managers
  • Supplier management leaders
  • Heads of indirect spend
  • Outsourcing and IT/business process department leaders
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Partner, Sourcing and Vendor Management​
Sakshi Garg
Vice President​
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Vice President

2023 Outsourcing Planning – Preparing for Work Model and Pricing Changes in a Looming Recession | Virtual Roundtable

Virtual Roundtable

2023 Outsourcing Planning - Preparing for Work Model and Pricing Changes in a Looming Recession

November 17, 2022 |
8:30 AM EST | 7 PM IST

The last few years have introduced significant change and uncertainty. The service delivery industry moved to a work from home model, then to hybrid, and now in many cases, is returning to the office. In parallel, we saw prices escalate as talent became harder to retain.

Now, as a potential recession looms, uncertainty remains, leaving business leaders with more questions than answers. Have price increases steadied? Is the hybrid model working in outsourcing? Will return to office (RTO) mandates impact attrition?

In this buy-side-only forum, we will discuss the challenges we face going into 2023 and how we are adapting our cost models, contracts, and relationships with service providers.

What you will take away:

This collaborative session will provide you with new insights from our experts and your sourcing peers as you exchange perspectives and ideas on how sourcing and vendor management teams are planning for 2023, including:

  • What is the outlook for pricing across various service areas?
  • How are your peers reacting to RTO regulations, policies, and decisions?
  • How are productivity and performance being maintained as we move beyond the pandemic?

Who should attend?

  • Sourcing and outsourcing leaders
  • Sourcing pricing managers
  • RTO and hybrid workforce leaders
  • CPOs
  • Category managers
  • Supplier management leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

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Jimit Arora
Partner
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Amy Fong
Partner, Sourcing and Vendor Management

Outsourcing Services Pricing: What to Expect Next | Webinar

ON-DEMAND WEBINAR

Outsourcing Services Pricing: What to Expect Next

2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Our speakers will discuss:

  • How the outsourcing services demand has evolved in 2022
  • What the most successfully negotiated clauses have been in recent deals
  • How the pricing of IT and BPO services has changed
  • What the future outlook for pricing will be

Who should attend?

  • CIOs, CTOs, and CDOs
  • IT and BPO department leaders
  • SVMOs
  • CPOs
  • Strategic sourcing leaders
  • Category managers
  • Supplier management leaders
  • Vendor managers
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Partner
Gupta Prateek Refresh gray square 1
Vice President
Sharma Abhishek Refresh gray square
Partner
Verma Kunal Refresh gray square
Practice Director

New Sourcing Models for an Agile World: Learnings from DNB | LinkedIn Live

LINKEDIN LIVE

New Sourcing Models for an Agile World | Learnings from DNB

View the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022.

Sourcing teams strive to be more agile in how they support their business to meet rapidly changing needs🏃‍♀️. DNB, Norway’s largest financial services group, and its sourcing team developed an innovative and effective approach to its sourcing strategy by leveraging a DevOps model.

🎤Join this session to hear a conversation with DNB’s Robin Oberst and discover the shifts and improvements that DNB incorporated into its sourcing strategy. Our speakers will highlight the challenges faced by the company in its traditional sourcing approach and discuss how it adjusted its sourcing strategy to become more agile, collaborative, and efficient🌐.

Key questions our speakers will explore:

👉What challenges did the DNB sourcing team face in their traditional sourcing approach?
👉What did the team learn as they moved to a DevOps model?
👉What changes did they make to be more agile in the sourcing market?

Meet the Presenters

CORE Outsourcing Governance Discuss Forum – February 8, 2011 | Event

Everest Group’s Robert Joslin, Partner, is proud to be the event moderator at CORE’s Outsourcing Governance Discussion Forum in Toronto, Ontario. The breakfast discussion forum will focus on the successes and challenges of implementing Governance Structure, bringing together expert presenters to facilitate a discussion on how to realize more value from outsourcing relationships.

Learn more

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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