Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

November 26, 2024

ON-DEMAND WEBINAR

Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA

In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth.

This webinar provided insights into the IT services market in EMEA, focusing on current outsourcing pricing trends and the forecast for 2025 in key European markets. We also shared our observations on what European organizations expect from their IT service providers and what makes a successful outsourcing deal in today’s dynamic environment.

Watch our commercial and solution experts as they discuss strategies to prepare for upcoming deal renewals in 2025 and how to navigate the shifting IT services landscape with confidence.

What questions did the webinar answer?

How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025?
What are the latest outsourcing pricing trends, and what is the forecast for 2025 in European markets as we start to see early green shoots of recovery?
What do European organizations expect from their IT service providers?
What does a good outsourcing deal look like in this shifting market?

Who should attend?

Service providers
Sales leads
Category managers
Sourcing and vendor management stakeholders

Prateek Gupta

Vice President

Vaibhav Jain

Practice Director

Ricky Sundrani

Partner

Contingent Workforce Trends: The Evolution of Services Procurement | Webinar

October 4, 2024

Webinar

Contingent workforce trends: The evolution of Services Procurement

October 24, 2024

Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement. The expert panel will explore how innovative companies are leveraging advanced vendor management system (VMS) capabilities to transform their SOW management, mitigate risks, and unlock significant value.

Key takeaways:

Insights into market trends driving the growth of services procurement
Strategies to tackle misclassification risks and improve SOW governance
How AI-powered automation and analytics are reshaping services procurement management

Krishna Charan

Vice President, Everest Group

David Feldman

Vice President, Contingent Workforce Management, Mastercard

Manfred Vogels

Vice President, EMEA Markets, Beeline

IT and BPO Outsourcing: Commercial Trend Evolution | Webinar

July 30, 2024

ON-DEMAND WEBINAR

IT and BPO Outsourcing: Commercial Trend Evolution

WATCH THE WEBINAR ON-DEMAND

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

How has the demand for outsourcing services evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
What is the future outlook for pricing?

Who should attend?

CIOs
CTOs
CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders

Abhishek Biswas

Practice Director

Rahul Gehani

Partner

Udit Maheshwari

Practice Director

Shitika Ujjain

Practice Director

APAC CME Enterprise: IT Outsourcing as a Strategic Lever | Webinar

June 27, 2024

ON-DEMAND Webinar

APAC CME Enterprise: IT Outsourcing as a Strategic Lever

WATCH THE WEBINAR ON-DEMAND

Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation.

Led by our experts Titus M, Practice Director, Mukesh Ranjan, Vice President, and Mohit Singhal, Senior Analyst, this webinar explored how CME enterprises can utilize IT outsourcing to create a strategy for differentiated, sustainable transformation.

Watch this webinar to learn how to leverage IT outsourcing effectively to augment the enterprise and bolster it against future market disruption.

What questions did the webinar answer for the participants?

What is the current and future role of IT services within CME enterprises in APAC?
How can CME enterprises utilize outsourcing as a strategic lever?
What are the unique challenges faced by CME enterprises in APAC?

Who should attend?

CME vertical leads
APAC and country heads
CIOs and CTOs
IT heads and managers
Procurement leads
Outsourcing heads

Titus M

Practice Director

Mukesh Ranjan

Vice President

Mohit Singhal

Senior Analyst

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar

June 25, 2024

On-demand webinar

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals

WATCH THE WEBINAR ON-DEMAND

The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates.

In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches.

What questions did the webinar answer for the participants?

What selection criteria have enterprise clients prioritized in recent IT outsourcing deals?
What are the price and solution sizing themes that land well in terms of win rates?
What are the pitfalls that enterprises and service providers should be mindful of?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
GBS leaders managing IT outsourcing contracts
Pricing leaders
Solutioning leaders
Large pursuits or large deal leaders
Sales leaders

Achint Arora

Partner

Prateek Gupta

Vice President

Abhishek Sharma

Managing Partner

Vinamra Shukla

Practice Director

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

April 23, 2024

on-DEMAND WEBINAR

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

WATCH THE WEBINAR ON-DEMAND

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?

Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They discussed the potential benefits and risks of outsourcing the CXM function and outlined best practices and key considerations to make when taking this step.

Attendees gained insights into CXM outsourcing during early maturity stages and came away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.

Additionally, service providers received an overview addressing the unique requirements of first-time outsourcers.

What questions did the webinar answer for the participants?

What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
What are the best practices for selecting the right outsourcing partner?
How can a service provider address the unique demands of first-time outsourcers?

Who should attend?

Customer experience leaders
Chief customer officers
SVP Customer Experience
Heads of Outsourcing
Procurement Managers
Contact center leaders

Divya Baweja

Practice Director

David Rickard

Partner

Maximizing Value in Business Process Outsourcing Contracts | Webinar

April 16, 2024

oN-DEMAND WEBINAR

Maximizing Value in Business Process Outsourcing Contracts

WATCH THE WEBINAR ON-DEMAND

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

What are enterprises’ top priorities as we dig deeper into 2024?
What are the key value drivers for enterprises in business process outsourcing engagements?
What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

CIOs, CTOs, CDOs
BPS executives
BPS strategy leaders
BPS department leaders
GBS leaders managing
BPS outsourcing contracts

Rahul Barwe

Vice President

Everest Group

Sahil Shah

Practice Director

Everest Group

Kunal Verma

Vice President

Everest Group

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools | Webinar

April 11, 2024

ON-DEMAND WEBINAR

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools

WATCH THE WEBINAR ON-DEMAND

Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. While e-Sourcing tools were the starting points for this digital transformation, they have evolved and are now enhanced by the addition of automation and artificial intelligence.

Watch this webinar where our analysts offered insights into the complex technology landscape of autonomous sourcing tools. They also discussed the various functionalities autonomous sourcing tools offer across the sourcing workflow, providing a clear understanding of their impact and benefits.

What questions did the webinar answer for the participants?

What does the autonomous sourcing technology landscape look like?
What is the current state of adoption of automation in sourcing technologies?
What are the best-in-class features and functions to look for in an autonomous sourcing tool?

Who should attend?

Enterprises
Chief procurement officers (CPO)
Global sourcing managers
Vendor managers/vendor relationship managers
Procurement managers
Supplier relationship management technology providers
Supplier management leaders
Technology providers offering autonomous sourcing solutions

Amy Fong

Partner

Amit Lad

Senior Analyst

Bhanushee Malhotra

Practice Director

From Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations | Conference

April 5, 2024

CONFERENCE

2024 VMS PROFESSIONALS 17TH ANNUAL CONFERENCE

May 15-16, 2024

Krishna Charan, Vice President, Business Services at Everest Group, will be speaking at the 2024 VMS Professionals 17th Annual Conference in Chicago in a session titled, Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations.

Learn more and Register

Krishna Charan

Vice President, Everest Group

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

March 7, 2024

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

WATCH THE WEBINAR ON-DEMAND

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
How has pricing changed since 2023?
What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders

Dev Gaba

Practice Director

Everest Group

Rahul Gehani

Partner

Everest Group

Abhishek Sharma

Partner

Everest Group

Nirati Sinha

Practice Director

Everest Group

The Mapping the Next: Key Priorities for 2025 webinar is almost here! Register today.

Category: Outsourcing