Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?

Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They discussed the potential benefits and risks of outsourcing the CXM function and outlined best practices and key considerations to make when taking this step.

Attendees gained insights into CXM outsourcing during early maturity stages and came away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.

Additionally, service providers received an overview addressing the unique requirements of first-time outsourcers.

What questions did the webinar answer for the participants?

• What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
• What are the best practices for selecting the right outsourcing partner?
• How can a service provider address the unique demands of first-time outsourcers?

Who should attend?

• Customer experience leaders
• Chief customer officers
• SVP Customer Experience
• Heads of Outsourcing
• Procurement Managers
• Contact center leaders