Category: Outsourcing

Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants  learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

 

Barwe Rahul
Vice President
Everest Group
Sundrani Ricky
Partner
Everest Group
Ujjain Shitika
Practice Director
Everest Group
Aniruddha edited

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success | LinkedIn Live

LINKEDIN LIVE

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success

View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024.

Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns. 📊

📢Watch this LinkedIn Live event to hear our experts discuss how the market, providers, and functional leaders are addressing these challenges to pave the way for innovation. This event is a follow-up to our previous LinkedIn Live discussion, The Possibilities for Generative AI in Sourcing.

During the event, we explored:

  • 🌐 The risks, challenges, and barriers to gen AI adoption and how organizations can position themselves for success
  • 🌐 How procurement leaders can navigate the ethical, privacy, and security concerns in the adoption of gen AI to drive innovation
  • 🌐 The technology providers in the gen AI space that sourcing and supply chain teams can work with

Meet the Presenters

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

  • Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
  • How can enterprises drive more savings from their outsourcing contracts?
  • How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend? 

  • Global enterprises
  • CIOs, CTOs
  • Supplier and vendor managers
  • Technology directors, IT managers
  • ITS/BPS strategy heads
  • Service providers
  • Technology providers
Rahul Gehani
Partner
Abhishek Sharma
Partner
Shitika Ujjain
Practice Director
Kunal Verma
Vice President

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

  • What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
  • What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
  • What are the pricing trends and forecasts in APAC?
  • What are the new-age commercial models observed in the APAC market?
  • How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

  • CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
  • Category managers
  • Indirect sourcing leaders
  • Buyers of outsourced services
  • Strategic sourcing leaders
  • IT and BPO department leaders
  • Supplier management leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Price-to-win teams from service providers
  • Service Providers’ sales leaders and country heads
Ashutosh Dhoot
Bhanushee Malhotra
Ashish Sehdev
Mihir Sinha

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

On-Demand Webinar

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities

Access the on-demand webinar, delivered live on November 14, 2023.

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

  • What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
  • How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders
Baweja Divya
Senior Analyst
Das Anubhav 300x300 1
Practice Director
Rickard David
Partner

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

  • How has outsourcing services demand evolved in 2023?
  • What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
  • What is the outlook for pricing?

Who should attend?

  • CIOs, CTOs, CDOs 
  • Pricing and solutioning leaders
  • IT heads and executives
  • BPO department leaders
  • IT and BPO outsourcing contract managers
Gehani Rahul
Partner and Co-head of Pricing Assurance
Pant Rohan 01
Practice Director
Sharma Abhishek 1
Partner and Co-head of Pricing Assurance
Sinha Nirati
Practice Director

Global Supplier Diversity: A Path to Inclusive Procurement | LinkedIn Live

LINKEDIN LIVE

Global Supplier Diversity: A Path to Inclusive Procurement

View the event on LinkedIn, which was delivered live on Thursday, November 2, 2023.

🌎 As businesses expand globally, diversity in supply chains becomes critical for competitiveness, risk mitigation, and meeting societal demands for inclusion and social responsibility.

Watch this LinkedIn Live as our expert analysts explore the global landscape of supplier diversity initiatives and the challenges and opportunities they present 📊. We’ll discuss the importance of inclusive procurement practices and the cultural considerations and adaptation of supplier diversity strategies in different regions 🤝.

💡 Viewers will gain practical advice on aligning procurement processes with diversity goals on a global scale and hear success stories and innovative approaches from around the world that promote supplier diversity and inclusive procurement 🌐🚀.

What did we discuss?

  • ✅ The global landscape of supplier diversity initiatives and the challenges and opportunities
  • ✅ How inclusive procurement practices can foster diversity and inclusion within the supply chain, and why it’s important
  • ✅ Cultural considerations when adapting supplier diversity strategies in different region

Meet The Presenters

 

Outsourcing Pricing and Commercial Trends of 2023

Webinar

Outsourcing Pricing and Commercial Trends of 2023

October 18, 2023 |
11:00 AM ET

Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

The webcast will focus on the most important pricing and commercial themes observed in the first half of the year, emerging trends and how enterprises can incorporate them into their forward-looking planning for 2024 and beyond.

Key Takeaways:

  • How has pricing for outsourced services evolved in the first half of 2023?
  • How are these trends expected to play out till the end of the year?
  • How can enterprises use these to inform their ongoing planning?

Who Should Attend:

  • GBS leaders
  • Category Leaders
  • Strategic Sourcing Leaders
  • CIO, IT/BPO Strategy Heads
  • Procurement Managers
  • Vendor Management Leads
Sharma Abhishek 1
Abhishek Sharma
Partner, Pricing Assurance Everest Group
M Bharath
Bharath M
Vice President, Global Sourcing Everest Group
Kumar Santhosh
Kumar Santhosh

Locations and Talent Strategy – Let’s Talk – Georgia: Europe’s Hidden Gem | LinkedIn Live

linkedin live

Locations and Talent Strategy – Let’s Talk – Georgia: Europe’s Hidden Gem

View the event on LinkedIn, which was delivered live on Thursday, September 7, 2023. 

Watch this LinkedIn Live session for in-depth coverage on offshoring services to Georgia and its potential as a global services delivery destination, including the region’s operating environment, the impact of its government policies, workforce capabilities, and financial viability to uncover the real value proposition for businesses seeking Georgia as a potential location. 🌍

📣 📣In this LinkedIn Live session, our analysts joined on-the-ground experts in Georgia from Girteka and Enterprise Georgia to discuss their experiences with delivery in the location. They’ll share what’s working well, what can be better, and learnings and recommendations for those already operating in the area or considering adding Georgia to their locations portfolio. 🤝📊

What questions does the event answer for participants?

  • ✅ What is the real value proposition of delivering global services from Georgia, including talent availability, financial attractiveness, and operating environment? 🌟
  • ✅ How do the government’s developments and incentives impact Georgia’s potential? 🏛️📈
  • ✅ What are some of the challenges, such as skills availability and talent size, that an organization will need to navigate if they are considering setting up a delivery center in Georgia? 🔍

Meet The Presenters

The Evolution of Sourcing in APAC – How to Plan for APAC’s Evolving Outsourcing and Service Delivery Landscape | Virtual Roundtable

Virtual Roundtable

The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape

August 2, 2023 |
11 AM IST | 1:30 PM SGT | 2:30 PM JST | 3 PM ACT

The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and endless software price increases.

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your sourcing peers. Attendees will gain valuable insights into how sourcing and supplier management teams in APAC are evolving to meet the rising market demands.

Participants will explore:

  • The outsourcing trends across various service categories
  • How sourcing and supplier management teams are reacting to trends such as generative AI, ESG, price hikes, and emerging service delivery locations
  • How the sourcing portfolio is evolving as we move beyond uncertainties and redefine strategies

Who should attend? 

  • Sourcing teams
  • Outsourcing management teams
  • VMOs, CPOs
  • Procurement teams
  • Supplier management teams
  • Procurement and supplier management in GBS
  • Pricing and contracting teams
  • Deal optimization teams
  • Category managers
  • Location optimization teams

Virtual Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

 

 

Parul Jain
Bhanushee Malhotra

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