Category: Outsourcing

Driving Success through Effective Procurement and Category Management Organization | Webinar

on-demand Webinar

Driving Success through Effective Procurement and Category Management Organization

Do you have an exceptional procurement and category management organization model? As you know firsthand, an effective one is needed to meet your stakeholders’ expectations in today’s uncertain economic environment.

With emerging trends such as Environmental, Social, and Governance (ESG) practices, next-gen technologies, and cost optimization imperatives, category management structures need to continuously evolve to meet changing demands.

Join this webinar as our expert analysts discuss the crucial design factors in evolving procurement and category management organizations, covering aspects such as accountability structures, emerging roles and skillsets, governance, policies, and outsourcing adoption.

What questions will the webinar answer for the participants?

  • What are the various category management organization models prevalent in the market?
  • What are the factors that impact procurement and category management organizational structures?
  • How is resource management conducted in best-in-class procurement organizations?
  • How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders?
  • How are emerging technologies affecting existing procurement structures?
  • What are the best practices in outsourcing procurement and category management?
  • How can effective category management structures help deal with uncertainties arising from shifting macroeconomic trends?

Who should attend?

  • CPOs
  • Category managers
  • Indirect sourcing leaders
  • Supplier management leaders
  • Strategic sourcing leaders

Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC | Webinar

on-demand WEBINAR

Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC

Persisting economic uncertainty and increasing geopolitical pressures continue defining the macroeconomic environment this year. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

In this webinar, our analysts will discuss shifting buyer expectations and the defining characteristics of the outsourcing climate in 2023 from an APAC-focused lens.

We will also explore what sourcing leaders are doing to navigate uncertainties across a range of levers, including service provider portfolio shifts, location and talent strategies, pricing and contracting tactics, and engagement models.

Our speakers will discuss:

  • What are the macroeconomic trends shaping the APAC outsourcing market?
  • What are the top focus areas in APAC for buyers of outsourced services?
  • What location and talent strategies are sourcing leaders adopting to overcome increasing uncertainties?
  • What are the pricing trends and forecasts in APAC? Which skillsets are facing more demand?
  • How should APAC-focused procurement leaders shape their contracting and negotiation strategies?

Who should attend?

  • CPOs, CIOs, and CTOs
  • Category managers
  • Indirect sourcing leaders
  • Buyers of outsourced services
  • Strategic sourcing leaders
  • IT and BPO department leaders
  • Supplier management leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Price-to-win teams from service providers
  • Service providers’ sales leaders
  • Service providers’ country heads
Prateek Gupta
Bhanushee Malhotra
Abhishek Sharma

The Possibilities for Generative AI in Sourcing | LinkedIn Live


The Possibilities for Generative AI in Sourcing

View the event on LinkedIn, which was delivered live on Tuesday, June 20, 2023.

The rise of generative AI (GAI), particularly ChatGPT, has captured significant attention, and many companies are actively exploring ways to leverage the transformative technology. 💡

Watch for a free-flowing discussion as we explore the potential benefits, challenges, and considerations of incorporating GAI into the sourcing landscape. 🌟🔎

We discuss current and future use cases, best practices, and strategies for effectively leveraging GAI to improve processes such as supplier identification, market research, contract analysis, risk assessment, and more. Sourcing professionals should attend this session to learn how to utilize this fast-evolving technology – and what to watch out for. 💡

What questions did the event answer for the participants?

  • As a sourcing professional, where are the opportunities to integrate GAI into your processes? 💻
  • What concerns do you need to watch out for? ⚠️
  • Which technology platforms and providers are leading the way? 🚀

Meet The Presenters

Fong Amy Refresh gray square
Everest Group
Vignesh K Refresh gray square
Vice President
Everest Group
Founder and Chief Strategy Officer​

The Six Key Pricing Themes Dominating 2023 | Webinar

On-demand Webinar

The Six Key Pricing Themes Dominating 2023

In 2022, the outsourcing industry experienced significant attrition and wage hikes. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control. To make the best decisions going forward and fulfill their cost-cutting mandates, business leaders must stay on top of these shifts.

In this webinar, our experts will discuss the six key pricing and commercial themes observed in the first half of the year and how enterprises can incorporate them into their planning whether entering new outsourcing relationships, renegotiating, or consolidating.

Our speakers will discuss:

  • Which key outsourcing pricing and commercial themes were observed in the first part of 2023
  • How these six themes are expected to play out for the remainder of the year
  • How enterprises can use these themes to plan and execute on their cost-cutting directives

Who should attend?

  • CIOs
  • Pricing heads
  • IT/BPO strategy heads
  • Strategic sourcing leaders
  • Category leaders
  • Solutions heads
  • Procurement managers
  • Vendor managers
  • Presales leads
Arora Achint
Rahul Gehani Bio Picture V1 2021 03 26
Sharma Abhishek Refresh gray square
Sundrani Ricky

Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

  • How did the global services industry perform in 2022?
  • What are the key trends and outlook for the global services market in 2023?
  • With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
  • What are the observed trends in location strategies, and will talent concerns begin to fade?
  • Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

  • Buyers and providers of services
  • Locations portfolio strategy professionals
  • Leaders of workforce strategy
  • CEOs and CXOs
  • Global sourcing managers
  • Vendor managers
Agarwal Raghav
Practice Director
Kala Prashray Refresh gray square
Kaur Ravneet
Senior Analyst
Aniruddha edited

What Are the Benefits and Barriers of Impact Sourcing in CXM? | LinkedIn Live


What Are the Benefits and Barriers of Impact Sourcing in CXM?

View the event on LinkedIn, which was delivered live on Thursday, March 16, 2023.

Impact sourcing is an ethical outsourcing practice that intentionally focuses on maximizing societal and business outcomes ♻️. Over the years, we’ve witnessed growth in impact sourcing globally, specifically in customer experience management (CXM) by both traditional providers and impact sourcing specialists👥.

Impact sourcing delivers many benefits for workers, the communities around them, and businesses employing them; however, there are also barriers.

📢Watch this LinkedIn Live recording as our analysts and Global Mentorship Initiative CEO, Jon Browning, break down the benefits impact sourcing workers experience and the challenges businesses face when recruiting them.

Any organization interested in learning more about sustainability, environmental, social, and governance (ESG) objectives, and impact sourcing and is looking to get started with an initiative of their own should attend💻.

What questions does the event address?

✅ What are the key trends and drivers leading to impact sourcing demand?
✅ What are the key benefits of impact sourcing for providers and buyers of outsourcing services?
✅ What are some significant impact sourcing initiatives by traditional service providers and impact sourcing specialists?
✅ What are the recommendations for implementing impact sourcing and challenges faced by buyers and service providers?
✅ What is the future outlook of impact sourcing?

Meet The Presenters

Sharma Nimish
Everest Group

Will 2023’s Economic Environment Level Outsourcing Price Increases? | LinkedIn Live


Will 2023’s Economic Environment Level Outsourcing Price Increases in APAC?

View the event on LinkedIn, which was delivered live on Wednesday, March 15, 2023.

In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will we finally see opportunities to lower costs 📈?

Join this LinkedIn live as our outsourcing pricing experts provide insights tailored to the Asia-Pacific (APAC) region into how pricing is likely to shape up in 2023.

What questions will the event address?

✅ What does current outsourced deal pricing look like in the APAC region?
✅ What is the future outlook for pricing in APAC?
✅ What should enterprises do to ensure commercial competitiveness for their deals in a fast-changing environment?

Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar


Strategies for Customer Experience (CX) Success in an Uncertain World

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Join our CX experts as they explore key trends and provide recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX. 

What questions will the webinar answer for the participants?

  • What is the CX industry outlook for 2023 and how can enterprises reduce costs?
  • What are the potential challenges and trends that will impact the CX industry?
  • Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?

Who should attend?

  • CEOs, CCOs, CIOs, and CTOs
  • BPO strategy and global heads
  • Leaders of CXM outsourcing
  • Leaders of CXM strategy
  • Head of customer experience
  • Head of customer service
  • Head of CXM service delivery
  • Senior sales and marketing executives
Practice Director
Rickard David

Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 | Webinar

Access the on-demand webinar, which was delivered live on February 23, 2023.

Evolution in the IT function is inevitable. The very nature of technology is constantly shifting. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption.

In this webinar, we explored six things sourcing teams can do to stay ahead of new technology trends, including:

  • How to understand the emerging technologies landscape in the near term (12-24 months) and medium term (2-5 years)
  • How to recognize where these emerging technologies are on the adoption curve, and what their impact could be on sourcing dynamics and strategy
  • When to adapt existing category strategies and when to create new categories to support the adoption of emerging technologies
  • How to align the evolution of supplier segmentation and portfolio strategy to the new IT landscape
  • How to identify the roles and skills of the future to stay ahead of business and IT demand
  • Ways to measure value from emerging tech services category management

Who should attend?

  • IT sourcing leaders
  • Sourcing managers
  • Category managers
  • Heads of indirect sourcing

Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 | Webinar

On-Demand Webinar

Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023

The past two years have witnessed a major talent crunch for technology services skills. The rush to pursue digital transformation created mass demand for IT and tech skills, escalating the cost of labor and leading to high wage inflation, attrition, and consequent pressure on pricing.

However, as we enter 2023, attrition has started to cool off, and indicators are pointing to an economic slowdown.

Join this webinar as our pricing experts discuss how enterprises can navigate this environment successfully and avoid overpaying for IT and technology services in 2023.

Our speakers will discuss:

  • How the economic environment is expected to impact outsourced deal pricing through 2023
  • What enterprises can do to ensure their contracts remain competitive in the current environment
  • How to pre-emptively plan for risks, and what to watch for

Who should attend?

  • CIOs and CTOs
  • Vendor managers
  • Strategic sourcing leaders
  • Global sourcing managers
  • Category leaders
  • Service provider solution leads
  • Service provider sales leaders
  • Service provider pricing & commercial leaders
Pant Rohan 01
Practice Director
Sharma Abhishek Refresh gray square
Ujjain Shitika
Practice Director

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