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Blogs
Customer Experience
CX / Customer Experience

Elevating Customer Experience through Data-driven Excellence | Blog

by Anubhav Das and 1 other
Webinars

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

On-demand Webinar

1 hour

Webinars

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

On-demand Webinar

1 hour

Events

The Global Brands’ Essential Guide to Navigating CX Delivery | Webinar

PEAK Matrix®
Conversational AI Products PEAK Matrix® Assessment 2024
CX / Customer Experience Service Provider Industry

Conversational AI Products PEAK Matrix® Assessment

by Anish Nath and 2 others
In the news
CX / Customer Experience Service Provider Industry

Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal | In the News

by Priyanka Pandey
Events
09-19-2023_ Navigating the European CXM Outsourcing Market_GTP_1200x628

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

On-demand Webinar

1 hour

Events

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar

Blogs
CX / Customer Experience

Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

by Chhandak Biswas and 1 other
PEAK Matrix®
Customer Experience Management
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment

by Shirley Hung and 1 other