2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities

Access the on-demand webinar, delivered live on November 14, 2023.

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

• What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
• What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
• How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

• Customer experience leaders
• Chief customer officers
• SVP customer experience
• Head of outsourcing
• Procurement managers
• Contact center leaders