Conversational AI has revolutionized interactions between businesses, individuals, and technologies, enhancing customer experiences, driving customer acquisition, and establishing market differentiation. In recent years, especially with the advent of generative AI and Large Language Models (LLMs), conversational AI providers are addressing the increasing demand for more sophisticated chatbot capabilities by introducing new features and enhancing existing offerings to deliver comprehensive and accessible solutions for diverse use cases. Providers are also ensuring enterprise data protection, transparency, and explainability to maximize conversational AI solutions’ benefits.
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Conversational AI Products PEAK Matrix® Assessment 2024
What is in this PEAK Matrix® Report
In this report, we assess 25 conversational AI technology providers featured on the Conversational AI Products PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings. We also identify Star Performers, which have made significant progress from the previous year. The research will help buyers select right-fit technology providers and enable providers to benchmark themselves against the competition.
Content:
- Everest Group’s PEAK Matrix® evaluation assessing 25 conversational AI technology providers
- The conversational AI technology provider market’s competitive landscape
- Remarks on the featured providers’ key strengths and limitations
Scope:
- All industries and geographies
- This assessment is based on Everest Group’s annual RFI process through December 2023, interactions with leading conversational AI technology providers, client reference checks, and ongoing analysis of the conversational AI market
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Conversational AI Products PEAK Matrix® Assessment 2023
What is in this PEAK Matrix® Report
In this research, we assess 25 conversational AI technology providers featured on the Conversational AI PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings. Star Performers are also identified based on their shift in positionings from the previous year. This research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.
Content:
- Everest Group’s PEAK Matrix® evaluation, a comparative assessment of 25 leading conversational AI technology providers
- The competitive landscape in the conversational AI technology provider market
- Remarks on key strengths and limitations for each conversational AI technology provider
Scope:
- All industries and geographies
- This assessment is based on Everest Group’s annual RFI process for the period till March 2023, interactions with leading conversational AI technology providers, client reference checks, and ongoing analysis of the conversational AI market
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
