Concentrix has completed a US$4 billion move for fellow customer experience BPO Webhelp. Interestingly, in April – when the deal was first touted – the price tag stood at US$4.8 billion. In line with that change of language, Concentrix will temporarily operate under the name “Concentrix + Webhelp.”
With that joint global footprint, Concentrix + Webhelp will enjoy a 6-8% share of the BPO market – according to Everest Group.
