Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.
The panel will discuss:
- How gamification works
- How gamification benefits contact centers
- The key aspects of a gamified experience ecosystem
- The path to successful implementation and how to overcome challeneges
- The future of gamification in CXM