Gamification: Unleashing the full potential of your contact center agents

Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.  

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The panel will discuss: 

• How gamification works 
• How gamification benefits contact centers 
• The key aspects of a gamified experience ecosystem 
• The path to successful implementation and how to overcome challeneges 
• The future of gamification in CXM