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Blogs
CX / Customer Experience

Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

by David Rickard
Webinars
Navigating the CXM Outsourcing Landscape - Presentation - 1200x628

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

On-demand Webinar

1 hour

LinkedIn Live

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Blogs
CX / Customer Experience

Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

by Aman Birari and 1 other
LinkedIn Live

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

On-Demand LinkedIn Live

1 hour

In the news
CX / Customer Experience

Over Half of CXM Leaders Plan to Invest Big in Gen AI, 16% Eyeing over $10M Spend | In the News

by Gaganpreet Singh
Blogs
CX / Customer Experience

The Generative AI Revolution: Transforming Customer Experience Management | Blog

by Chhandak Biswas and 1 other
Webinars

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

On-demand Webinar

1 hour

Events
09-19-2023_ Navigating the European CXM Outsourcing Market_GTP_1200x628

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

On-demand Webinar

1 hour

PEAK Matrix®
Customer Experience Management
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment

by Shirley Hung and 1 other