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Analyst Relations Newsletter Q4 2021: Key Highlights from Custom Research

Custom Engagement 1: Trust and Safety (T&S) market assessment – focus on the gaming industry for leading IT/BPO player

Our client, a well-known IT/BPO service provider with significant presence in the trust and safety services space, engaged us to study the T&S services market for the gaming industry. The assignment involved in-depth account and competitive intelligence research and the development of a view of the T&S pricing landscape and pricing intelligence and benchmarking.

We took the following approach to the project:

  • We completed a comprehensive market study and determined the T&S BPS gaming market size, its growth drivers, and vendor landscape
  • We conducted an in-depth study of the different content types and created a picture of the technology landscape in the T&S gaming space, helping the client make crucial talent and technological offering decisions
  • In the next phase, we helped the client to segment gaming enterprise customers and conducted an extensive study of the buyer adoption trends, after which we mapped out of the T&S gaming BPS service provider landscape and developed a view on talent strategy in the space
  • We also provided crucial account and competitive intelligence insights

The client is using the analysis to develop its strategy to enter the T&S gaming space, and it has leveraged our analysis to increase the probability of pitch success.

Custom Engagement 2: Content moderation market overview and key competitor analysis for leading IT/BPO player

Our client, a leading IT/BPO provider with well-established T&S BPO offerings, engaged us to assess the T&S BPO market and provide competitive intelligence on two leading T&S service providers.

We took a structured approach to deliver deep insights and analysis:

  • Conducted extensive client requirement analysis and jointly determined the competitors the client should be tracking
  • Evaluated the T&S market and estimated the growth and growth drivers for the coming years
  • Segmented the service providers in the T&S space and determined characteristics of each segment
  • Determined the key areas of investments for the T&S service providers
  • Conducting in-depth competitive study of the two selected providers, including the competitors’ overall T&S strategies, capabilities, and relative advantages/disadvantages versus our client

Given our deep understanding of the T&S market and its players, we successfully provided high-value insights to the client, which became core to its T&S services strategy.

Human Resources Associate | Current Openings

About Everest Group

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Founded in 1991, we serve clients around the world.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Everest Group is looking for an HR professional to be a key member of the team, administering a variety of HR programs, promoting HR activities, and implementing people strategies to support company growth and positively impact business goals. Reporting to the Director of HR, this position requires a professional with a can-do attitude, who pays meticulous attention to detail and is comfortable working independently. The ideal candidate must be organized, responsible, and adaptable. The individual should have a high level of maturity to handle sensitive personal information, while communicating the appropriate level of detail with the appropriate stakeholders. Please note, this position has the option to work remotely.

Key Responsibilities

Perform HR administration and operations activities supporting programs, projects and employees in the United States and the United Kingdom.

Specific responsibilities include:

  • Conduct onboarding/offboarding activities for new hires and separations, including initiating pre-screening checks with outside vendors
  • Assist with compensation and benefits administration
  • Assist with monthly payroll for HR related items
  • Reconcile monthly benefit invoices
  • Act as HR help desk to assist employees with HR-related issues and requests
  • Pull employee data and various reports from HR systems and external websites for analysis and inclusion in presentations to operations and executive leadership
  • Update key HR metrics for HR dashboards and scorecards
  • Act in HR administrator role on various HR systems such as HRIS and benefits systems for enrollments and updates to employee records
  • Set up and maintain electronic employee records in ADP document cloud
  • Assist with updates to employee handbooks
  • Maintain HR pages of company intranet on performance management, benefits and internal job postings
  • Fulfill employment verifications upon third-party requests
  • Work with HR Director on special projects

Skills and Abilities

  • Strong organizational skills while multi-tasking
  • Pays close attention to detail
  • Self-audits work to ensure a high level of quality and compliance
  • Strong communicator of oral and written work
  • Ability to use discretion and maintain confidentiality of employee information
  • Ability to manage time effectively, meet deadlines and be consistently responsive to colleagues, clients and external parties
  • Excellent customer service skills
  • Technically proficient in working with an HRIS system (ADP a plus) as well as Microsoft Office
  • Suite applications including Word, Excel, PowerPoint, Outlook and Teams
  • Demonstrates a positive and professional attitude

Experience and Education Requirements 

  • Bachelors degree or equivalent combination of education and experience
  • 4+ years of experience working in Human Resources preferred
  • Analytical experience in an area of Accounting, Finance or IT would be a plus

Everest Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees. We are committed to providing an environment that is free of discrimination and harassment and to treating everyone with respect.

Marketing Director, EMEA | Current Openings

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Join our fast-growth global research firm to support our continued expansion into EMEA.

In this role, you’ll tap into your experience and knowledge to provide regional marketing leadership and work closely with the global marketing team to help execute global branding and marketing strategies. You’ll be responsible for building a robust marketing presence in UK/EMEA, building brand awareness, industry relationships, and successful programs. Building on the firm’s and your success, you’ll then help expand our marketing presence into other parts of EMEA.

Reporting to the Chief Marketing Officer, you’ll work closely with cross-functional team members in Research, Sales, and Marketing.

Key Responsibilities

  • Develop key brand building and lead generating programs, including media relations, events, and campaigns in the EMEA region, with an initial focus on the UK
  • Work closely with the research analysts and sales leaders to develop programs that reflect and address their targets
  • Function as part of the global Marketing team to execute on global branding and marketing programs, including traditional and digital campaigns with a special emphasis on storytelling projects

Experience and Education Requirements 

  • Minimum of 7 – 10 years of experience in B2B marketing
  • Experience in research or professional services marketing, preferably in the sourcing/outsourcing industry
  • Strong knowledge of regional sourcing/outsourcing, tech, and/or industry events and membership organizations
  • Excellent editing, writing, and storytelling skills
  • Solid understanding of branding principles, especially those that are key to protecting the reputation of a highly respected research firm
  • Media relations experience preferred
  • Video experience preferred
  • Solid digital marketing experience and skills
  • Excellent project management skills
  • High confidence, proactiveness, and ownership
  • A bias for action and a willingness to roll up your sleeves to do what it takes to get things done
  • Balance of vision, passion, and practicality
  • Educated to degree level, or equivalent
  • Position can be based at home, but proximity to London is preferred
  • Proof of right to work in the UK is essential

Everest Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees. We are committed to providing an environment that is free of discrimination and harassment and to treating everyone with respect.

Sourcing of Application Services Management Grows Steeply Among Smaller Enterprises —Everest Group

Optimizing applications is a mandate for enterprises of all sizes, but enterprises seek more business value from sourcing engagements.

Enterprises with revenue less than US$5 billion have witnessed a steep increase in adoption of application services (AS), increasing from 55% to 79% in the last two years, according to Everest Group. The growing share of smaller enterprises in AS engagements reinforces the fact that optimizing the application estate has become a universal mandate. The COVID-19 pandemic has also forced many smaller enterprises to undertake modernization initiatives to remain resilient in the wake of another black swan event.

Although AS engagements take the top spot (more than 70%) in an IT services market expected to grow by 5-7%, most enterprises consider application management to be a necessary evil and the sourcing of application management to be solely a cost take-out function. According to Everest Group’s most recent poll of enterprise buyers of application services, enterprises believe service providers have not been able to add value to application management initiatives beyond cost-take out; value addition received the lowest score among assessment criteria. The key value-add benefits enterprises desire from their AS engagements include the following:

  1. Enable better experience for customers
  2. Increase scalabilty and resiliency of existing applications
  3. Facilitate advanced analytics and forecasting capabilities
  4. Increase security, reduce risk and adhere to compliance

To help organizations derive more business value from application services, Everest Group proposes a model that enterprises can use to drive transformation in their AS function. The “Business Value Orchestrator Platform” views application management as one part of a broader initiative comprising other technology towers, operating models, service management solutions, delivery enablement, and next-generation sourcing.

The model is described in detail in Everest Group’s newly published State of the Market Report, “Application Services – Transform Application Management to Drive Digital Success.” In this report, Everest Group also examines the market trends in the AS market, including IT services market size; AS buyer adoption trends across geographies, industry verticals and revenue sizes; and key trends shaping the AS market.

Selected Report Highlights:

 Though enterprises plan to adopt cognitive capabilities in application management functions, only 16% have adopted it thus far. The key challenge is the unavailability of suitable mature AI solutions.

  • Sixty percent of enterprises are integrating site reliability engineering (SRE) with application management.
  • With incumbent application management service (AMS) providers unable to drive more value, enterprises are willing to work with challengers. Everest Group sees nearly 20% of AMS engagements now being signed with challenger service providers rather than incumbents.
  • Discrete application services engagements continue to form 71% of the IT services market.
  • Enterprises continue to prefer short-term AS engagements (less than three years). The proportion of short-term engagements has risen over the last two years from 23% to 36% of all engagements.
  • AS engagements in the North American market continued to decline in comparison to other geographies, but Everest Group expects the North American market to grow faster than other regions as the market recovers from pandemic influences.

***Download a complimentary abstract of the report here.***Application Services

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Outsourcing in the Great Resignation – What’s Working and What’s Not? | Virtual Roundtable

Virtual Roundtable

Outsourcing in the Great Resignation – What’s Working and What’s Not?

October 7, 2021 |
10 am CDT | 11 am EDT | 4 pm BST | 8:30 pm IST

Please join us for the exclusive virtual roundtable, Outsourcing in the Great Resignation – What’s Working and What’s Not?, on Thursday, October 7, 2021, 11:00 am – 12:30 am EDT.

Summary

The talent shortage has created staggering attrition numbers for service providers. 

A lack of talent availability in the market is driving up costs and threatening the success of digital transformation projects. Talent access and cost mitigation is a top priority for CIOs, sourcing leaders, and vendor managers.

In this exclusive virtual roundtable, we’ll discuss how sourcing and vendor management teams can support their organizations during this turbulent time and narrow down what’s working and what is not.

What you will take away

In this interactive session, our expert analysts will share marketplace observations and facilitate the discussion among attendees (who will only be from buy-side companies). Learn what strategies are working for your peers and what you should steer away from.

Who should attend?

  • Sourcing leaders
  • Category managers
  • Vendor/Supplier managers
  • IT leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

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Jimit Arora
Partner
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Amy Fong
Vice President
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Rahul Gehani
Partner

Sales – Client Director | Current Openings

Everest Group is a global firm, with headquarters in Dallas and offices across the US, Canada, the UK, Prague, and India. Everest Group’s research practice focuses exclusively on the global services market and sells a combination of research subscriptions and custom decision support to leading enterprises, service providers, investors, and other stakeholders (technology firms, economic development agencies, etc.). The unique combination of offerings combined with fact-based research and reputation for quality has led to 25%+ annual growth the past five years. Within the firm’s entrepreneurial atmosphere, you can grow as an individual and a professional with immense opportunities to challenge yourself daily and be recognized for your contribution. We are currently looking for Client Directors with 6+ years of experience.

Responsibilities

  • Extensive interaction with new and existing customers and analyst partners to drive revenue
  • Continuous engagement and building solid relationships with customers
  • Maximizing sales coverage by prospecting and/or responding to sales leads, converting them to net new sales
  • Engaging in an end-to-end sales cycle, including converting leads into actual customers, regular meetings and follow-up discussions, sharing product information, making highly effective presentations, extending quotations, and taking the contract to closure
  • Preparing prospective customer proposals that are on time, functionally and technically accurate, commercially verified, and offering the best all-round solution
  • Negotiating sales orders within agreed delegation of authority
  • Strong knowledge of Everest Group offerings and the benefits they provide to clients
  • Strong knowledge of Everest Group contracts, pricing models, and value propositions
  • Working knowledge of Everest Group solutions
  • Adhering to the sales process and methodology
  • Properly forecasting opportunities to team sales representatives and sales leadership
  • Documenting all sales contacts and activities in Salesforce.com
  • Operating under moderate supervision
  • Ability to adapt to changes in roles and responsibilities
  • Being aware of, and complying with, all company policies
  • Available to travel less than 10% of the time

Requirements

  • BA in business or related area of study
  • Demonstrable relevant sales experience, selling professional services (research, consulting, advisory) to buyers and sellers of technology and technology-enabled services
  • Selling business-to-business solutions to financial, IT, and procurement departments is a plus
  • Experience with Challenger Sales is highly desirable
  • Interest in learning about global trends in technology, technology-enabled services, and the outsourcing industry
  • Interpersonal, verbal, and written communications skills; telephone, public relations, and customer skills; composing presentations and summarizing findings
  • Ability to learn quickly, provide feedback, and represent company in sales or account management
  • Computer proficiency to include Word, Excel, PowerPoint
  • Flexibility to work as per client requirement
  • Not afraid to prospect or ask for business or sell to senior leadership confidently
  • Ability to handle and work on constructive feedback
  • Clockspeed to speak a compelling story during a sales pitch based on accurate data

Value competencies

  • Passion for and responsibility to the customer
  • Leadership through innovation
  • Passion for what you do and a drive to improve
  • A relentless commitment to win
  • Personal and company integrity
  • Accountability for actions and performance

Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

Product Marketing Manager | Current Openings

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes.

With you on the journey

Everest Group is with you on the journey. We are committed to empowering team members to develop their potential, share their authentic selves, and inclusively engage. This means we continually celebrate the diverse journeys different individuals cultivate. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and enthusiasm for solving challenges, you will find a home at Everest Group.

Job Overview

Join our fast-growth global research firm to support the go-to-market strategies for new memberships.

This Product Marketing role will be responsible for understanding the clients’ needs and work with research leaders to ensure that memberships reflect those needs; defining value propositions and messaging for memberships; and helping define effective marketing plans for memberships.

Reporting to the CMO, you’ll work closely with cross-functional team members in Research, Sales, and Marketing.

Key Responsibilities

  • Conduct client listening sessions – develop an innate understanding of our clients, understanding their goals, personas, and purchase motivations
  • Create feedback loops for client input as part of the lifecycle process
  • Conduct competitor analysis and market research
  • Develop membership positioning, communications, and collateral
  • Identify the key features to spotlight and empower Sales with clear value propositions
  • Work closely with other members of Marketing to plan and execute effective Marketing campaigns
  • Provide guidance throughout the lifecycle of the membership to the Research analyst team

Experience and Education Requirements 

  • Minimum of 7 years of experience in B2B product marketing
  • Experience in research/knowledge product marketing
  • Experience in conducting client/customer interviews and focus groups to determine needs and feedback
  • Outstanding written and verbal communications with the ability to develop strong value propositions and product collateral that engages prospects
  • Ability to monitor for and identify market signs, trends, and client opportunities and help translate into new and/or refined memberships
  • Strong quantitative and qualitative business analytics, including ability to use quantitative analytics into actionable plans with measurable business impact
  • Ability to collaborate and influence cross-functional teams across all levels of the organization
  • Excellent project management skills
  • A bias for action and a willingness to roll up your sleeves to do what it takes to get things done
  • Balance of vision, passion, and practicality
  • Bachelor’s degree, MBA desirable

Everest Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees. We are committed to providing an environment that is free of discrimination and harassment and to treating everyone with respect.

Analyst Relations Newsletter Q3 2021: Key Highlights from Custom Research

Case #1: Assisted a top-5 global financial institution with an ambitious cross-shore consolidation exercise

We helped a top-5 global financial institution with an ambitious cross-shore consolidation exercise by evaluating locations in its existing portfolio for their ability to support evolving skills needs. We established design principles for a locations portfolio, the definition of progressive end states, a roadmap to achieve those end states, and related business plans. Our work served as the blueprint for the client in shaping and implementing its 2030 locations strategy.

Case #2: Advised a leading global service provider to shape its expansion strategy

We supported a leading global service provider’s growth initiative by evaluating multiple locations for the delivery of a mix of traditional skills, data analytics, and next-generation IT skills. We assessed the locations at both the function and skills levels across key dimensions including talent pool and skills availability, financial attractiveness, and overall sustainability to prioritize and highlight related tradeoffs. The study helped our client understand 3- to 5-year talent sustainability across locations to shape its expansion strategy.

IT COS Raise Rates by 5-40% To Bake in Wage Hikes | In the News

Indian information technology service providers have raised their billing rates for some segments by 5-40% as they look to pass on some costs of double-digit wage hikes and other incentives for employees.

“Most, if not all, IT firms are looking to raise prices on both new and existing business,” said Peter Bendor-Samuel, chief executive officer of IT research and consultancy firm Everest Group. “Increases range from 5% to over 30% in some of the new digital skill areas.”

Read more in Informist Media

 

Analyst Relations Newsletter Q2 2021: Key Highlights from Custom Research

Case #1: Advised an RPO and MSP service provider in the development of its Asia Pacific and Europe expansion strategy

A service provider client asked us to evaluate the attractiveness a wide variety of locations for two different service areas. We analyzed 60 market segments, two service areas in 30 countries, assessing their attractiveness across multiple parameters including market size and growth, market potential and penetration, the nature of enterprises’ ask, local vs. multinational corporate demand, and competitive intensity. As part of the project, we also the client’s existing capabilities in those countries in terms of people, process, technology, value proposition, sales and marketing capability.

We recommended a priority list of segments and associated investments based on which the client implanted a multi-million dollar investment initiative.

Case #2: Assisted a service provider and Fortune 500 company to review an existing CWM/MSP engagement

Our service provider client had a CWM/MSP engagement with a Fortune 500 company that was nearing the end of its term. The service provider and its client were happy with the overall engagement, but wanted to benchmark performance before starting renewal discussions, in part to attempt to renew the contract without having to engage in competitive bidding. We reviewed the solution, assessed the contract, aligned the SLAs/KPIs and benchmarked the price points.

Based on our recommendations, the contract was renewed at mutually acceptable and market-based price points SLAs/KPIs without the need to enter into a competitive RFP process.

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