Category: Business Process Services

Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment | Webinar

On-demand Webinar

Marketing Services: Five Things You Need to Know to Capture Value in the Current Environment

Rapidly evolving customer preferences, geopolitical disruptions, and a demand to do “more with less” have kept marketing teams on their toes throughout 2022. Looking ahead, a change in mindset towards outsourcing could help address near-term problems while driving long-term transformation in the marketing space.

However, many enterprises are still on the fence about outsourcing their marketing functions due to a lack of information.

This webinar will explain what marketing services are, how we expect marketing services to evolve in the near future, and what CMOs need to consider while building their future roadmap.

Our speakers will discuss topics, including:

  • What does the Marketing services landscape look like in 2023?
  • How will perceptions in the marketing domain change in the near future?
  • What do enterprises expect from service providers, and how are they responding?
  • What role will technology play in this transition?
Who should attend?
  • CMOs
  • Senior marketing executives
  • Marketing outsourcing team leads
  • Analyst relations
  • Procurement heads
  • Vendor managers
  • GBS leaders
Nishant Jeyanth
Practice Director
M Bharath
Vice President
Aniruddha edited

Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar

ON-DEMAND WEBINAR

Strategies for Customer Experience (CX) Success in an Uncertain World

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Join our CX experts as they explore key trends and provide recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX. 

What questions will the webinar answer for the participants?

  • What is the CX industry outlook for 2023 and how can enterprises reduce costs?
  • What are the potential challenges and trends that will impact the CX industry?
  • Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?

Who should attend?

  • CEOs, CCOs, CIOs, and CTOs
  • BPO strategy and global heads
  • Leaders of CXM outsourcing
  • Leaders of CXM strategy
  • Head of customer experience
  • Head of customer service
  • Head of CXM service delivery
  • Senior sales and marketing executives
Biswas_Chandan_Chhandak
Practice Director
Rickard David
Partner

Future-proof Your Organization with a Modern and Efficient Core System in the Era of Scarce Budgets | Webinar

Webinar

Future-proof your organization with a modern and efficient core system in the era of scarce budgets

January 25, 2023
10:00 AM PT | 1 PM ET

Join Everest Group’s Ronak Doshi and other industry experts on this webinar to understand how modernized, efficient, and future-proof core systems can be created at organizations.

Key takeaways for attendees include:

  • Considerations and options to modernize core systems in the era of conservative budgets
  • Methods for a time-tested, future-proof, and scalable core architecture
  • Ways to accelerate modernization through collaboration with fintech, high-tech, and partner ecosystems
Ronak Doshi
Partner, Everest Group
Bindhu AT
CIO, Wealth Management, BMO
Michael Nitsopoulos
SVP Architecture, Strategy & Innovation, Retail Banking, PNC
Praveen Sharma
VP, Banking & Financial Services Practice, Virtusa
Ayesha Kareem
SVP, Chief Architect - Banking & Financial Services, Virtusa

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

  • The outlook for global services
  • Top business challenges and priorities
  • Changes in sourcing spend and service delivery costs
  • In-demand digital services and next-generation capabilities
  • The evolving strategy for talent, locations, and the workplace

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

International Innovation Summit

EVENT

International Innovation summit

September 27, 2022

Everest Group’s Jimit Arora, Partner, and Prashray Kala, Vice President, will attend the International Innovation Summit (IIS) on September 27 – 29. Everest Group is a strategic partner in shaping the Philippine IT-BPM industry future roadmap. The event is organized annually by the IT and Business Process Association of the Philippines (IBPAP) to highlight the breakthrough developments, key experts, and outstanding accomplishments of the Philippine IT-BPM industry.

Jimit will deliver a presentation on September 27 outlining the Roadmap Launch, The Big PH IT-BPM Leap: Roadmap 2028. This will be a two-part session officially launching the Philippine IT-BPM Industry Roadmap 2028 and defining the industry’s vision for the next six years.

Prashray will present the renewed and transformed Philippine IT-BPM industry value proposition on September 29. The value proposition presentation will be followed by a panel discussion with IBPAP and representatives from various departments of the Philippine government.

The roadmap will be officially unveiled and delivered to the President of the Philippines on September 29.

Learn more about the International Innovation Summit: https://iis.com.ph/ 

Arora Jimit Refresh gray square
Jimit Arora
Partner

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